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Reviews of Best Western Inn at Palm Springs

2.5 out of 5
Best Western Inn at Palm Springs
1633 S Palm Canyon Dr, Palm Springs, CA

Reviews

7.4

Good

Rating 10 - Excellent. 278 out of 1003 reviews" "
Rating 8 - Good. 340 out of 1003 reviews" "
Rating 6 - Okay. 194 out of 1003 reviews" "
Rating 4 - Poor. 116 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Traveled with partner
Liked: Amenities
The loaction was convenient to places I visited
Stayed 4 nights in Apr 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Cynthia

Traveled with group
Liked: Amenities
I would not recommend this hotel because of the guests. I was kept up repeatedly by people yelling, banging on doors, making threats, shouting obscenities. It did not feel like a pleasant stay - and was surprising given this is a National chain. The hotel itself is fine in terms of its condition. It was the guests that made it a very poor stay.
Stayed 1 night in Apr 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Apr 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Ahide

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there is not one moment of quietness is super noisy you can hear everything from the second floor. There is no insulation whatsoever on the walls. my husband was up all night due to the noise from the second floor.
Stayed 2 nights in Mar 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast service!! Very quiet at night.
Stayed 3 nights in Apr 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Eric

Traveled with partner
Tear it down and rebuild. Not worth the price paid. Won’t go back again.
Stayed 1 night in Apr 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gary, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
In old section of Palm Springs, I am likely spoiled! Good for walking. Near old downtown especially Thursday night “bazaar” closing downtown for all sorts of booths. Dinner exquisite!
Stayed 3 nights in Apr 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sharleen

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints!
Stayed 2 nights in Mar 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Raquel

Disliked: Property conditions & facilities
Property needs maintainable in paint, tiling and carpet cleaning. Bathroom tiles were loose. Door in bathroom and walls had peeling paint. Carpet looked and smell dirty.
Stayed 1 night in Mar 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Benito

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Not what you expect from a Best Western. Stayed at room 425 and the room smelled so bad. It smelled like smoke, it smelled old and it smelled dirty. The carpet was beyond filthy! I’ve stayed at many best westerns before throughout California and this one definitely did not live up to its name. Felt like I was staying at a Motel 6.
Stayed 1 night in Mar 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Vonnie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I found the staff poor in communication, customer service in general poor. A very outdated hotel for being a Best Western, but very clean
Stayed 1 night in Mar 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Loris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good rates, pleasant staff
Stayed 1 night in Mar 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Barbara

Disliked: Cleanliness, amenities, property conditions & facilities
This property is incredibly outdated. Tiles have cracks in them. Outlet covers were cracked. The gap on the door was so large than any small critter/snake could’ve easily crawled/slithered through. The floors underneath the beds were disgusting and hadn’t been swept in who knows how long. The water smelled. The shower head is meant for someone about 5’2. Any taller and have fun crouching down. The walls and ceiling are outdated. The room is tiny. The place could use a paint job. The tv is tiny. The walls are thin which made for quite noisy neighbors. The pictures advertised are false. The reality looks nothing like them. It was also unfortunate to find out that the downtown area is more like 3 miles away and not 1, which isn’t a huge deal but was for us considering we have a toddler. Thankfully there is a convenient parking structure near the downtown area. My husband needed to use the printer in the office area, only to find out the receptionist mentioned there was no ink cartridge. What drew me to this hotel was the location and free daily breakfast. The daily breakfast was a benefit, and the pool was okay. The other guests were all nice people, which was the only other benefit. My husband checked for bedbugs because the room was so gross. Thankfully he didn’t find any. My advice? Splurge more on a nicer stay, preferably one with more updated amenities. I would not recommend this place.
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Valerie Margaret

Liked: Property conditions & facilities
We enjoyed the pool and the breakfast
Stayed 7 nights in Feb 2024
Response from Abby R on May 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Benjamin

Traveled with group
Liked: Amenities
Staff was very friendly and helpful. Bathroom was very clean and room was turned down daily. Location was great.
Stayed 5 nights in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old, dirty, smelly and poorly maintained property. Very disappointing for a Best Western.
Stayed 1 night in Mar 2024

2/10 Terrible

Brett

The property was fine. The Expedia check-in experience was a nightmare. Never again!
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
This Best Western was a motel that charges > $200/night. For that I would have preferred a hotel level property. In our first night, a water pipe ruptured on an upstairs room completely flooding the room right next to us. Small water leakage into our room. The local fire department came at 2am to shut off the water and sweep out the flooded room. Manager did offer us another room which was nice. Overall, staff was good and friendly. Just felt property cost per night exceeded what was delivered.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel
Stayed 4 nights in Feb 2024

6/10 Okay

Nick

The bed and pillows were super stiff and uncomfortable. Since you charge so much money for a room you could up grade things every now and then.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property w good breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Meagan

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The staff was very nice. The breakfast buffet was easy with the kids. The pool and hot tub temperatures were both spot on, and parking was a breeze.
Stayed 3 nights in Feb 2024

6/10 Okay

sarah, Baltimore

Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable bed and excellent cleaning staff. What I expect from a Best Western. But if you are eco conscious, this place is not for you. No recycling containers. Everything is individually wrapped in plastic. Every cup of coffee results in. Throw away tray, etc,etc,etc.
Stayed 6 nights in Feb 2024

8/10 Good

florence

Traveled with partner
The property needs an update the breakfast was good but it was cold outside eating it by the pool in the morning at 5 degrees. The pool was heated and we saw a man cleaning the pool every day was nice to see.
Stayed 7 nights in Feb 2024

6/10 Okay

Joanna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good price, needs maintenance.
The price was ok for what we got. We opened the window for circulation, when we closed it all the way there was a gap right in the middle of the window. there wasn’t a screen. The pool was heated and the spa felt nice and hot. The staff was very helpful though.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Bring extra locks
The locks on the doors were a little sketchy and questionable, but the safety of the area made up for it. Portable locks could help ease your mind. Overall nothing fancy, but a decent place to sleep.
Stayed 3 nights in Feb 2024

6/10 Okay

Lisa

Liked: Staff & service
Rooms outdated.
Stayed 3 nights in Feb 2024

6/10 Okay

Dulce

Traveled with family
Liked: Staff & service
This Best Western is quite neglected. The only nice area was the pool area. The rooms have seen better days as well as the bathrooms. Not worth the cost
Stayed 3 nights in Feb 2024

6/10 Okay

David

Stayed 14 nights in Jan 2024

10/10 Excellent

Patricia

Traveled with partner, Traveled with pets
They were dog friendly and there were places to walk dogs
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It's been so great!
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024
Response from Abby R on May 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marshall

Traveled with family
Disliked: Property conditions & facilities
I have stayed at the Best Western Inn before it became an Inn. We liked the price and found it to be ok for a few days. It seemed more dated and in need of an updating this past visit. I was told there would be someone in the office for 5 am checkout, but the office was closed. The scrambled eggs for breakfast were not very good. Bacon and sausage were tasty. I would say breakfast was just ok. Morton Botanical Garden is very near the motel and walkable jewel.
Stayed 3 nights in Jan 2024

6/10 Okay

Barbara

Traveled with partner
Stayed 4 nights in Jan 2024

10/10 Excellent

Jorge A

Stayed 3 nights in Dec 2023

10/10 Excellent

nathan

Stayed 3 nights in Jan 2024

4/10 Poor

Brad

Stayed 3 nights in Jan 2024

6/10 Okay

feliciano

Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Stayed 2 nights in Jan 2024

8/10 Good

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is quite pleasant and private with the mountain backing right onto the property. Temperature of the pool was perfect.
Stayed 5 nights in Dec 2023

4/10 Poor

Sue

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room not as shown in picture. I asked for and paid for two queen beds. Got 1 queen and 1 dbl. The rooms were not Palm Springs nor Best Western standards. More like truck stop Motel 6.
Stayed 1 night in Dec 2023

10/10 Excellent

Younjung

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Business traveler
Being a Best Western i thought it would be a little more up to date.
Stayed 2 nights in Dec 2023

10/10 Excellent

YOUNIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean area, good breakfast, nice staff...
Stayed 1 night in Dec 2023

8/10 Good

Carolina

Traveled with partner
Stayed 1 night in Dec 2023

6/10 Okay

Milagro

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Zhi Han

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Gilberto

Stayed 1 night in Dec 2023