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Reviews of Main Street condo with AC, balcony, on-site dining, hot tub, & firepit

Main Street condo with AC, balcony, on-site dining, hot tub, & firepit
Park City, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.0/10

Cleanliness

10/10

Property conditions & facilities

Reviews

2/10 Terrible

Alexander M.

Disliked: Cleanliness
NO ELEVATOR NIGHTMARE
From the photos and listing it is not clear that this unit is part of a hotel. This “condo” is on the third floor of a hotel and does not have its own entrance or a WORKING ELEVATOR!!! This was not disclosed to us prior to our stay, despite the listing noting that an “elevator” exists - which is entirely false. Looking at other reviews it seems this has been an issue for months/years. There were dirty dishes in the cabinet. The freezer was dirty and there was mold on the shower curtain liner. WiFi was unreliable and spotty, don't plan on being able to use laptop or any streaming services. Initially we were told someone would be sent out to fix the wifi issue. (They never showed). We had to pay for our own hotspot just to watch TV. On site amenities listed were a hot tub and fire pit. — Hot Tub: Closed all day during a couple days of our stay - extremely frustrating as we wanted to use the hot tub to relax after a long day of skiing, and couldn’t. — Fire Pit: Nonexistent. When contacted about the various complaints/issues, the property manager from Vacasa told us that they aren't responsible for any amenities because that’s an HOA issue. We expressed our many concerns with management on Thursday and they said they'd follow up the next day. They didn't follow up so we called Friday, Saturday, Sunday, Monday. We also called her associate who failed to respond as well. We were finally able to get her on the phone the day of check out. None of our issues were addressed.
Stayed 5 nights in Apr 2024
Response from VrboOwner on Apr 25, 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback is invaluable, and we regret that these concerns impacted your experience. We appreciate your patience and understanding in bringing these matters to our attention. We will thoroughly investigate and address each issue to ensure a more pleasant stay for future guests. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Jack O.

Liked: Cleanliness
ski trip with 50 yr old so
great location. garbage disposal doesnt seem to rotate which might be causing slight odor. drains ok.
Stayed 6 nights in Mar 2024
Response from VrboOwner on Apr 8, 2024
Thank you for your feedback, we're so glad you enjoyed your stay! We apologize for any inconvenience caused by the garbage disposal. We appreciate you bringing this to our attention and we're happy to report that it has been repaired since your stay. We will also be sure to let future guests know what can be disposed of so this does not become a persistent concern. We hope you choose to stay with us again soon!

10/10 Excellent

Norwood M.

Liked: Cleanliness
THanks!
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan T.

Liked: Cleanliness
Better thab expected
Top of town, close but not loud. Walk up the town stairs to ski down to town lift. Parking at ground level. Door had code access, which makes late arrivals easy. Text communication from vacasa was clear and required no additional questions.
Stayed 3 nights in Feb 2024

10/10 Excellent

lisa

Liked: Cleanliness, property conditions & facilities
Really great location, comfortable and clean. On Main Street, so walkable to restaurants and shops. Small kitchen was convenient too! Garage parking was a huge bonus!
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan E.

Liked: Cleanliness
Awesome location
Loved this property, perfect for the two of us. Walk to all shops and restaurants. Very clean and comfortable. The very large hot tub was an amazing end to a day of skiing.
Stayed 5 nights in Jan 2024

8/10 Good

Shay N.

Liked: Cleanliness
Great location, old inn
The condo within the inn is very cute. Specious and relatively updated. Location is gold. Many close restaurants and bars. Lift is 5 mins walk. Treasure mountain inn which the condo is located in, was lacking. Elevator was not working so we had to bring our suitcases 3 storied by hand. The toilet was overflowing right from the first flush but the management company sent the plumber within a couple of hours.
Stayed 2 nights in Dec 2023
Response from VrboOwner on Dec 25, 2023
Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!

8/10 Good

Samantha R.

Liked: Cleanliness
Good, not great
Stay was pleasant, beautiful area. Very clean upon arrival. But hot tub was out of service as well as the elevator (we had to climb three flights of stairs, which we didn’t anticipate), and the “shotski” event that would block off the parking garage was listed for the wrong weekend in our booking information, so we had anticipated being about to use our car on Saturday daytime, but weren’t able to. Location had basic amenities, very clean upon arrival. However, you are unable to adjust the heat at all.
Stayed 2 nights in Oct 2023

8/10 Good

Christopher T.

Liked: Cleanliness
Well managed and clean
Building in general could use some updates but the unit itself is nice, clean.
Stayed 4 nights in Mar 2023
Response from VrboOwner on Sep 20, 2023
Thank you for taking the time to share your experience, Christopher. We regret to hear that we were unable to provide you with a pleasant stay. We are glad that you enjoyed your stay in our beautiful home. We will be sure to forward your concern to our local manager, who will work with our homeowner to make the necessary improvements to the home. We hope you will give us the opportunity to host you again.

10/10 Excellent

Lisa B.

Liked: Cleanliness
Great place
All positive
Stayed 5 nights in Feb 2023

10/10 Excellent

Brenda M.

Liked: Cleanliness
Super Convenient, large clean place
This place is very convenient regardless of what you are planning for the park city area. While it’s not fancy, it’s a large welcoming space with a nice kitchen, convenient parking and two beds great for two singles or a family of four.
Stayed 2 nights in Dec 2022

6/10 Okay

christine r.

Liked: Cleanliness
Great location but poorly managed.
This trip made me think I should go back to hotels. The management company was a nightmare. I received an email from them a few hours before check in asking a lot of personal financial questions. Then I had to call in and answer a lot more questions that seemed like they were running a credit check. When I told them I was wary of providing them with the information they kept offering to cancel as if they had other renters. We couldn’t find the parking lot and the operator gave us wrong directions and non-existent landmarks and address. Then we got hung up on several times and then the operator kept telling us to ask the front desk to find out which was strange since they warned us not to bother the desk. The tv broke and they fixed it the next day after several texts. The unit was nice but the property is outdated. The location was great and very convenient. The elevator was very slow and old.
Stayed 3 nights in Dec 2022
Response from VrboOwner on Sep 20, 2023
Christine, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. Please know we take our guests and owners' safety and privacy very seriously, the questions are part of identity verification and are not credit checks. We apologize if the questions made you uncomfortable. Our local team has updated the parking instruction to help future guests and confirmed this home is newly renovated. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We regret we dropped the ball this time and we truly hope to have the opportunity to impress you in the future.