Fridge, microwave, stovetop, dishwasher

Reviews of Hyatt House Parsippany/Whippany

3 out of 5
Hyatt House Parsippany/Whippany
1 Ridgedale Avenue North, Whippany, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1007 reviews" "
Rating 8 - Good. 264 out of 1007 reviews" "
Rating 6 - Okay. 64 out of 1007 reviews" "
Rating 4 - Poor. 38 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle, Toledo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept & clean
Stayed 2 nights in May 2024
Response from Customer Service on May 11, 2024
Michelle, thank you for sharing your positive feedback. It's wonderful to hear you found the Hyatt House Parsippany Whippany well-maintained and tidy. We aim to provide a pristine environment for our guests, and it's rewarding to see we achieved that during your stay. We look forward to welcoming you back in the future.

8/10 Good

Michelle, Toledo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice & well kept
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Michelle, thank you for sharing your experience at Hyatt House Parsippany Whippany. We're glad you appreciate the well-maintained condition of our property. We hope to welcome you back for another wonderful stay.

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, nice staff, great little kitchen. Friendly staff. No complaints
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Jana, it's fantastic to learn you had such a wonderful stay with us at the Hyatt House Parsippany Whippany. We're thrilled that the spaciousness of the room, our welcoming team members, and the convenient kitchen facilities all contributed to a truly memorable experience. We appreciate your feedback and are grateful for the opportunity to have served you. We look forward to welcoming you back in the near future!

10/10 Excellent

cinthol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Apr 2024

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing and spacious.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Faisal, it's delightful to hear you enjoyed the generous space and comfort of your room at Hyatt House Parsippany Whippany. We appreciate you sharing your experience and look forward to welcoming you back.

8/10 Good

Calvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Calvin, we appreciate you sharing your positive rating after your recent stay at Hyatt House Parsippany Whippany. We trust you had an enjoyable experience and we're keenly awaiting your return to once again offer you our exceptional hospitality.

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this hotel is pet friendly.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Corey, we're thrilled to know that Hyatt House Parsippany Whippany's pet-friendly policy is something you appreciate. It's wonderful to provide a convenient and comfortable environment for all our guests, even the furry ones! Thank you for sharing your experience and we look forward to welcoming you back.

10/10 Excellent

Chamieka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service! Would definitely recommend this one ☝
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Chamieka, it's fantastic to hear that you loved the service at Hyatt House Parsippany Whippany! We're overjoyed that you would strongly endorse us. Thank you and we look forward to your next visit.

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Really nice rooms, loved the mini kitchen area. The gym was really nice as well, with modern equipment and I was able to get an actual workout in compared to most hotel gyms. Would stay again for sure !
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Scott, it's heartening to know you enjoyed your stay at the Hyatt House Parsippany Whippany, and appreciated the in-room kitchenette and fitness facilities. It's our aim to ensure guests can maintain their routines comfortably while with us. We eagerly anticipate your return for another fulfilling stay.

10/10 Excellent

Alexandr

Liked: Amenities
Good
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Alexandr, it's wonderful to hear that you had a favorable experience at Hyatt House Parsippany Whippany. We appreciate you taking the time to share your feedback and we hope to see you again soon.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable suite.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Monica, it's delightful to hear that you appreciated the ample and cozy suite at Hyatt House Parsippany Whippany. Your comfort and satisfaction are our ultimate goals, and we're thankful that these aspects met your expectations. We're looking forward to your next stay.

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Kerri, it's wonderful to hear you found your stay at Hyatt House Parsippany Whippany to be enjoyable. We hope your next visit is just as pleasant!

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy home style layout.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Douglas, it's wonderful to know you appreciated the immaculate condition and spacious design at Hyatt House Parsippany Whippany. We aim to create a comfortable home-away-from-home experience for our guests. Thank you for sharing your feedback and we eagerly await your return for another exceptional stay.

6/10 Okay

Ivan, Denver

Traveled with family
Disliked: Staff & service, amenities
Un poco lejos de las tiendas y restaurantes necesitas venir en auto para no batallar y el parking lo cobran cada 8 horas
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Iván, se han tomado nota de tus comentarios sobre la ubicación y el aparcamiento. Es importante que los huéspedes tengan un acceso conveniente a tiendas y opciones gastronómicas. En cuanto al aparcamiento, nos esforzamos en ofrecer tarifas competitivas para la zona. Gracias por tomarse el tiempo para compartir sus comentarios.

10/10 Excellent

Almir

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good as expected- no surprises
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Almir, it's great to hear that your experience at Hyatt House Parsippany Whippany met your expectations. Our aim is to provide a hassle-free and enjoyable stay for all our guests. We appreciate your feedback and look forward to serving you again in the future.

6/10 Okay

Erica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for our family of 5. It had 2 bedrooms, 2 bathrooms, a pull out bed, and a kitchen. At first glance it was beautiful and clean. Then you see something crawling... so many ants! Ants were primarily in the bathroom and cracks near the closet. We just needed a place to sleep for the night so I didn't complain. The next morning was breakfast and it was very much a free bland breakfast. I used the main restroom near the dining area to find more ants. So they have an issue with ants but it could have been worse. They allow dogs too. We love dogs, just not the ones who barked all night.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Erica, we appreciate your observations and feedback. It's wonderful to hear that the room suited your family's needs and you found it visually appealing initially. We apologize for any discomfort caused by the unwelcome small creatures, and assure you the property undertakes regular pest control. We're continuously trying to improve our complimentary breakfast options to cater to varied tastes. In addition, our management ensures that pet policy guidelines are followed for peaceful cohabitation. We'll certainly use your experience to make our services better. Your generous understanding is appreciated.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Ying, we're pleased to note your top rating for Hyatt House Parsippany Whippany. It’s always encouraging to hear when our guests have had an enjoyable stay. We look forward to welcoming you back again.

2/10 Terrible

Ayesha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Was very disappointed, there were ants everywhere in my hotel room. My kids woke up in the middle of the night to ants crawling in their bed so they slept with their dad and I. Remotes for TV were not working/ needed batteries and the room itself could had use some updates. For the price we’ve paid I expected a lot more. Very disappointing!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ayesha, it's regrettable to hear about the issues you've experienced during your stay, especially regarding the unanticipated presence of ants. We understand how this disrupted your night and the inconvenience it caused. Similarly, we recognize how essential working amenities, such as the TV remotes, are for the comfort of our guests. We strive to provide an environment that meets and exceeds expectations and we're sorry if we fell short this time. We will diligently follow up on these matters with the involved teams. Despite your recent experience, we hope to have the opportunity again to serve you and your family with improved standards in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for taking the time to leave this wonderful rating, Michael! We hope to see you again soon at Hyatt House Parsippany Whippany so we can share yet another amazing experience!

10/10 Excellent

Wadiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Wadiah, it's truly heartening to know you had such a top-notch experience at Hyatt House Parsippany Whippany. We greatly value your feedback and look forward to creating more memorable moments on your next visit.

6/10 Okay

Deborah

Business traveler
Liked: Cleanliness, staff & service
They started charging for parking at this hotel in a grocery store parking lot. It’s not a city location, ridiculous. Also coffee service in room was chintzy, packets of powdered creamer. No need to go back there on my work trips.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Deborah, we recognize your concerns regarding the parking fees and in-room coffee service. It's a priority for us to create a seamless experience for our guests. We're working to deliver a pleasant stay and your input will definitely guide improvements. We hope to have another chance to provide an improved experience on your future work trips.

10/10 Excellent

bonnie, harpursville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, very clean. Nice staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Bonnie, thank you for sharing your experience at Hyatt House Parsippany Whippany. It's wonderful to hear that you enjoyed the cleanliness of the property and our lovely team members. We look forward to your next visit.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and staff was helpful
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Judith, it's wonderful to hear that you found Hyatt House Parsippany Whippany to be conveniently located and our team members helpful. We strive to offer an excellent stay experience and your kind feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for this excellent rating, Julia!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Parsippany Whippany! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Thanks, Nicole! It's outstanding your time at Hyatt House Parsippany Whippany was fantastic. We can't wait until your next visit!

6/10 Okay

Abhishek

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Abhishek, it seems like your stay at Hyatt House Parsippany Whippany didn't quite meet your expectations. Could you share specifics that didn't satisfy you? We value your insights to enhance our services. Looking forward to hearing from you soon.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to access. Although paying for outdoor parking seemed a bit exciting to me. Indoor, valet parking I could see but outside should be free parking.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
John, we appreciate your feedback about your stay at Hyatt House Parsippany Whippany. Delighted to hear that access to the property was convenient for you. On the topic of parking, we understand varying perceptions. Be assured, the fee associated with our open-air parking goes towards maintenance and security. We hope to welcome you back in the future for an even more excellent experience.

8/10 Good

Dasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms matched the description. Clean and quiet. Good stay for a good price.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Dasia, it's wonderful to know that you found the rooms at Hyatt House Parsippany Whippany to be clean and quiet and that you had a pleasant stay with us. We're pleased that our prices also met your expectations. We look forward to welcoming you back soon.

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service
The location was ok for my business trip. The room was very worn, paint flecking in the bathroom, not clean in the bathroom specifically the shower. needs some paint and clean the door hinges/frames, etc.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Diana, it's good to hear that our location was convenient for your business trip. However, we understand that you had observations concerning your room's condition, particularly in the bathroom area. Hyatt House Parsippany Whippany is committed to delivering the highest standards of cleanliness and maintenance. Rest assured your feedback will be used to improve our guest experience moving forward. We hope we will have the chance to enhance your impressions upon your next visit.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
We stay here often and it's always amazing. The staff is always great.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Bruce, it's wonderful to hear that your frequent visits to Hyatt House Parsippany Whippany have consistently been exceptional experiences. We're glad our team members consistently provide excellent service. We can't wait to welcome you back on your next visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 27, 2024
Daniel, it's fantastic to hear you had an excellent stay at Hyatt House Parsippany Whippany. Your high rating means a lot to us and we sincerely hope to welcome you back soon for another wonderful experience.

4/10 Poor

Andrea

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Andrea, it seems your stay didn't meet your expectations, and we regret to hear this. Even without specific details, we value your feedback and we're dedicated to improving our services. We hope for another opportunity to provide you with the excellent experience that so many of our guests have grown fond of.

2/10 Terrible

TANYA

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Tanya, it's evident from your rating that your stay did not meet your expectations and the team sincerely regrets to hear this. Nonetheless, your feedback is valued and we would love to make things right on your next visit to our hotel. We're confident we can deliver the experience you deserve.

10/10 Excellent

Hermann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Hermann, thank you for choosing Hyatt House Parsippany Whippany. We're pleased to know that you had an enjoyable stay with us. It's our continuous desire to provide exceptional service for our guests and we'd love to welcome you back on your next journey.

6/10 Okay

Terry

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stay elsewhere
The pillows are the worst I have ever experienced which led to a terrible nights rest. Then to add insult they make you pay $15 a day to park. The front staff is friendly but I would not stay there again
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 4, 2024
Terry, we're sorry to hear that your stay didn't meet all your expectations. We understand that your experience with your bedding played a role in your restful night and will take this into account for our quality assessments. Furthermore, we apologize for any misunderstanding about our parking charge. While we're pleased to hear positive feedback about the friendliness of our team members, we're disappointed to learn you're hesitant to return. You're valuable to us, and we hope to get another chance to provide you with a better experience.

8/10 Good

Angella

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Angella, it's wonderful to see your high rating of Hyatt House Parsippany Whippany. We're grateful for your patronage and hope to ensure every future stay is just as enjoyable. We appreciate your support!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Tim, we're pleased to see that your stay at Hyatt House Parsippany Whippany was enjoyable. We value your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel for your travel needs.

6/10 Okay

Carlo

Liked: Staff & service, amenities, property conditions & facilities
Wverything was good for the price as far as the room. The staff was very friendly. The only real negative is the $15.00 a day parking fee. They have plenty of parking on the property? It is billed with a third party company. To me that is a complete rip off. You have to give your license plate number and state. Im sure that info will be sold and I'll be getting junk mail very soon. I was going to take a chance and not pay. Parking fee is a scam to me, otherwise hotel was very good for the price range. I would recommend it, but that parking fee is a total joke.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Carlo, we appreciate your balanced feedback. It's heartening to learn you found value in the room and enjoyed interacting with our friendly team members. We understand your concerns about the parking arrangement, and we assure you that we handle all guest information with utmost care and respect for your privacy. Your thoughts on this subject will be considered for future improvements. We're glad you would recommend our service despite this hiccup and we hope to welcome you back for an even more enjoyable stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Hyatt House Parsippany Whippany appreciates the rating received. The hotel continually strives to offer a superior experience for guests and values every piece of feedback. It would be an honor to welcome you back in the future.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 rooms king size beds
Loved the room. We had the two rooms king bed suite was well worth the money. We enjoyed the breakfast and each room had its own bathroom. Room was very clean.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Joyce, it's uplifting to hear that you had a memorable stay at Hyatt House Parsippany Whippany. We're thrilled that you found value in our two-room king bed suite and appreciated the private bathrooms. Our team is heartened to hear that you enjoyed the breakfast and appreciated the cleanliness of your room. We look forward to welcoming you back in the future.

6/10 Okay

Margarita, Yonkers

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Margarita, we acknowledged your rating. We'd like to hear more about your experience, as we're always striving to improve our services. Please feel free to provide us with specific feedback at your earliest convenience.

6/10 Okay

Helen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We used to love this hotel. It has not aged well. The carpet in the hallways is old and faded. Our sofa bed sheets had not been changed. The toilet ran, which we fixed. We went out for breakfast bc the food was not fully cooked (potatoes) and quality substandard. The day before we checked in we were told that we had to pay $15/day for parking in a suburban parking lot. So disappointed.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Helen, it's unfortunate to hear about the inconveniences you recently experienced. We sincerely regret that your stay didn't replicate the high standard typically provided. We've taken note of your comments about the state of the hotel and certain amenities, which will be shared with the right teams to ensure improvements where necessary. Please expect an elevated experience with us in your future stays as we aim to achieve better outcomes. Your satisfaction is important to us and we hope to serve you again in the future.

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 16, 2024
Thank you for sharing your perfect rating with us, Dorothy!It's wonderful to see how much you appreciated your time at Hyatt House Parsippany Whippany! We want everyone to feel right at home at Hyatt House Parsippany Whippany. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

ahmad-shaker

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Very unfriendly staff
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Ahmad-Shaker, we regret to hear that your interaction with our team members didn't meet your expectations. We always aim to deliver a warm and friendly atmosphere for all of our guests. Your feedback is valuable and we'll certainly take it into consideration for future improvements.

2/10 Terrible

Renee

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Abhorrent, Underwhelmed, Disappointed, Awful
As soon as the courtesy period for cancelling our reservation was over we received an email from the hotel manager informing us of a few pertinent details about our upcoming stay. There was a $15 dollar a day parking fee for the hotel. This is not a bustling city area! We've stayed in downtown Chicago and paid less and knew ahead of time about parking fees. $85 and change for parking in Parsippany?! Outrageous. The next lovely point of order in the email was a $100 per day security deposit?! I've stayed for longer at finer establishments and paid less of a security deposit. What in the world. So now I've coughed up an additional $582 in unexpected fees. Broken blinds that looked shredded by a cat, carpet torn up by either a cat or a vacuum, broken bobbling lamps, toilet paper holder looked as though it had been reattached poorly to the wall so many times it was barely hanging on, screws sticking out of the bathroom vanity caught on our clothes and ripped them, dirty dresser drawers, broken closet rack barely hanging on the wall, tiny square hard as a rock pillows and stiff beds, understaffed... Loud music playing till 11:45 at night when it was finally resolved by staff yelling from the courtyard?! Hyatt house, what the hell happened?! I've stayed with your chain elsewhere and this is not what I expected at all. So underwhelmed and disappointment. This stay was an utter waste of my time and money. Abhorrent.
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Renee, we sincerely regret hearing that your experience did not meet your expectations. Unforeseen costs associated with parking and security can certainly be a frustration, and we are apologetic for any inconvenience this may have caused. In terms of the condition of your room, we wish to assure you that your observations are taken seriously, and our teams are on hand to rectify elements relating to maintenance, decor, and general upkeep. It's unfortunate to understand that you experienced issues with noise and our team's response to it; we work hard to ensure a relaxed ambiance for our guests.The circumstances you experienced are undoubtedly not the norm, and we would appreciate the opportunity to show you the hospitality we are recognized for.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Parking Fee
Hotel is extremely comfortable, but my problem is that the hotel make guess pay for parking. That is so ridiculous. I have never heard of a hotel that make guess pay for parking. I guess next they will start charging the guess for the breakfast that’s served in the morning.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for your review. It's pleasing to hear that you found extreme comfort during your stay. Regarding the parking, it's a standard practice in many hospitality establishments and aims to enhance the quality of service for our guests. We understand your concern and appreciate your viewpoint. As for breakfast, we hold great value in providing complimentary services to enrich our guests' experience. Your feedback is valuable to us.

2/10 Terrible

Robert, St Augustine

Traveled with family
Disliked: Amenities
I booked a room with 3 beds but when we got there they stated there was none left and so gave us a room with only two beds. There was a reason I booked and payed for the 3 beds but OK it was Thanksgiving but they did not reimburse me for the smaller suite. They stated that it was not their problem but the booking agent, Expedia. This property has extremely high parking fees. I have never had to pay for outdoor parking fees for a hotel that was in Parsippany/ Whippany. They charged 15 dollars per day. Also unlike Doubletree everything was up charged, the water, the snacks etc. They did not have a vending machine so they could up charge. Shame on them, they knew they had us.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 8, 2023
Robert, it's disappointing to hear about the issues related to the room booking and parking fees. The proper bedding arrangement is a basic need and we empathize with the inconvenience caused. Regarding the fees, we aim for transparency and we are sorry if this didn't come across as intended. We understand your concerns about the extra charges and are grateful for this feedback.We value and hope for the opportunity to amend this perception as we strive to offer a more satisfactory experience. You play an important role in helping us improve our services.

2/10 Terrible

Fellisha

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
They turned off the central air because they were worried about their pipes Bursting. But it was 56 degrees out. The room was hot. They told everyone to just open their windows.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Fellisha, we appreciate your feedback and understand that temperature control is an important part of a comfortable stay. During certain weather conditions, adjusting the in-room climate can be challenging. Our aim is always to maintain guest comfort and safety. The guidance to open windows was an immediate solution we proposed. We acknowledge your inconvenience and assure you that your views will contribute to our ongoing efforts to improve guest experience, irrespective of weather conditions. We hope to have the opportunity to better serve you in the future.

6/10 Okay

chantel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will most likely be our last time
Over priced and blind sided by paying almost $20 to park for one night. We always come here and sadly this most likely will be our last. The breakfast was pretty terrible with very limited options in comparison to previous visits.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Chantel, our team appreciates your candid feedback. While it's disappointing to hear you didn't have an optimal experience, your comments help us improve. We understand your concern about parking fees and breakfast variety, and your suggestions will be passed on to the relevant departments. We truly hope to have the opportunity to rise above your expectations during a potential future visit. Thank you for your longstanding loyalty.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Thomas, thank you for leaving us such a wonderful rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt House Parsippany Whippany!