Terrace/patio
Check availability

Reviews of Courtyard by Marriott Pensacola

3 out of 5
Courtyard by Marriott Pensacola
451 Creighton Rd, Pensacola, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 666 reviews" "
Rating 8 - Good. 186 out of 666 reviews" "
Rating 6 - Okay. 66 out of 666 reviews" "
Rating 4 - Poor. 28 out of 666 reviews" "
Rating 2 - Terrible. 22 out of 666 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roxanna, Lakeland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff!
Stayed 2 nights in Apr 2024

4/10 Poor

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t realize until I was in the shower that the 3 bottles were conditioner, conditioner, and body wash. No shampoo! Also, at 3:00 in the morning it sounded like someone was moving furniture next door. Very loud!
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Asked staff for bed lining to be changed while we were out we return to the lining still dirty
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Nancy, Altamonte Springs

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unremarkable stay. Just as expected. Good location.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future!

10/10 Excellent

Mordecai

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future!

4/10 Poor

Brian

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is loud, noisy and dated!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient to everything we needed to do
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

4/10 Poor

Kevin

Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quiet location. Enjoyed swimming before retiring for the evening.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Salima, Pensacola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

8/10 Good

Alison

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, only stayed one night. Clean and well stocked. Only issue was the noisy ac unit in our room but otherwise good overnight stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our property! We have shared your feedback with our team in our daily meeting! We hope to see you again in the near future!

6/10 Okay

Eboni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
during our stay, housekeeping did not come by to clean our room or towels replaced.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our property. Currently, housekeeping comes by the room every other day unless additional housekeeping services are requested.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking the time to rate our property! We hope to see you again soon.

8/10 Good

Randy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The biggest issue is the $10 for parking. If I had known, I would have parked across the street at the mall. You are not in DC or LA for crying out loud. It's not the amount of it, it's the principal.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard was very clean. Lots of restaurants very close by. The mattress was comfortable. The only negative thing was the indoor pool wasn't heated.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 19, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

8/10 Good

Juliana

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay —convenient for early morning flight out of Pensacola airport.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

4/10 Poor

Barbara

Traveled with group
Liked: Property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

6/10 Okay

Bonnie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean, convenient to I10.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

10/10 Excellent

Anjelyka

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future.

6/10 Okay

Barbara

Traveled with group
Liked: Staff & service, property conditions & facilities
Laid back
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

8/10 Good

Rogerio, Bay Harbor Islands

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay…a bit noise though
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfoto
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

2/10 Terrible

Lester

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to rate our property. If you have time, I would love to hear more about your stay. Please email me at cbeck@innventures.com. We hope to see you again in the near future.

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and peaceful
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Rorik T

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bravo! Worst Marriott stay to-date. Walked up for a coffee, maybe a breakfast sandwich. “sorry, no breakfast today and 10-15 minutes for coffee.” I shared with online chat and their response? Wait for it… go talk to the front desk for a free breakfast. Room was decent. Awkward layout. Room comes with one caff and one decaf coffee packet. Check-in was smooth and courteous, although there were 2 people at the counter and one was doing the customer work while the other was focused on something else other than the customers in line… not even an acknowledgement they have paying customers standing before them. Overall, You can lead a horse to water….
Response from Hotel Management on Feb 2, 2024
Thank you for providing your feedback. We have discussed this with our team.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jon Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jackie

Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future.

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

10/10 Excellent

Barbara

Traveled with group
Liked: Staff & service
Very comfortable
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.

8/10 Good

nikki

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Barbara

Liked: Staff & service, amenities
Nice but needs to be alittle clean , dust and hair and wipe down .
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Terry, Dickinson

Liked: Cleanliness, staff & service
It was what you would expect from a Courtyard. Not a 5-star luxury hotel and not a Motel 6.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Johnnie

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joel

Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

8/10 Good

Holly

Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.