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Reviews of Residence Inn by Marriott Pensacola Downtown

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 197 reviews" "
Rating 8 - Good. 69 out of 197 reviews" "
Rating 6 - Okay. 10 out of 197 reviews" "
Rating 4 - Poor. 2 out of 197 reviews" "
Rating 2 - Terrible. 4 out of 197 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Great location to area attractions! Nice clean hotel, great breakfast and friendly staff! I watch here again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Teresa,Thank you so much for the five-star review! We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope you'll visit us again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was better than expected. Paula at the front desk was very efficient and helpful. Would stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Laura,Thank you for staying at Residence Inn Pensacola Downtown. Hosting you was a pleasure, and we're so happy you appreciated our clean accommodations and friendly atmosphere. We will pass along your compliments to our staff. Thank you again for your feedback. We hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LaRonda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, pet friendly.
Stayed 2 nights in Nov 2023

8/10 Good

myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is super comfy. The suite was exceptional, like a one bedroom apartment. The outdoor pool and sitting area was very nice too. It was quiet and I felt very safe, as there is 24-hour staff on site. I was told the rooms would be serviced every other day, that is fine, however, only the bath towels were changed out, nothing else. The beds were not made during my stay (except by me), the kitchen towels were not changed out, the soaps were not replenished (small bath bar, dish liquid). It is missing the "clean detail".
Stayed 6 nights in Sep 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Clean-Front Desk Friendly and Helpful!-Difficult to open and Difficult to close room door.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Emily did an outstanding job with our reservations and even called me in advance to confirm my room requirements. I would highly recommend this property for anyone planning a stay in Pensacola.
Stayed 2 nights in May 2023

10/10 Excellent

Julia, Arcata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly.
Stayed 6 nights in Apr 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Roger

Stayed 1 night in Jan 2023

6/10 Okay

Helen

Liked: Cleanliness
No tennis or bikes, despite the description
The description stated there were tennis courts and bike rentals; no such thing. Had an outdoor pool but it was too cold to use. Paid extra to stay there for the amenities. The breakfast was really scarce with mostly prepackaged foods. I assume this is due to COVID. Bad scrambled eggs. I think they were heated in a bag and then served in the bag. Uck! The area was good, near lots of restaurants and relatively close to downtown.
Stayed 2 nights in Oct 2022

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service
Deceptive hotel
Said dog friendly, we had already prepaid our room. No mention of a fee in their ad and then wanted us to pay $100 for one night for our dog. Said would cancel our booking but have not seen that yet
Stayed 1 night in Oct 2022

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here while seeing Jeff Dunham at the Bay Center. Awesome decision!!! Will definitely come back!
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The sound carried from the hallway into the room, waking the person sleeping on the couch every time someone else on the floor left their room. There wasn’t any peaceful sleep to be had from 5 am on.
Stayed 1 night in Dec 2021

8/10 Good

Matthew, Lawrenceville

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For a $300 a night hotel it was very disappointing. A small hot breakfast was only provided during the week. On the weekend, a "box" was provided containing a small water, small yogurt, a tangerine, and a packaged muffin or sweet roll. On Saturday morning they ran out of boxes before 8am, and I was given a muffin. My room key didn't work the day before I left, and I had to have it re-activated. It is pet-friendly; however, contrary to their advertisement there are no pet walk areas with bag stations and people let their dogs poop anywhere without picking it up. Not sure where the picture of the lovely pool area and fire pit was taken. It definitely wasn't at this property.
Stayed 3 nights in Oct 2021

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, and comfortable. I am in town for a baseball game and this was a great place to stay.
Stayed 1 night in May 2021
Response from GM on May 16, 2021
Dear Katherine, Thank you for taking time to review your recent visit with us! We are glad to hear you had an enjoyable stay. We hope you will choose to stay with us again when you come back for another game! Go Wahoos!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice veiw of the water. Was walking distance to see hockey. Only bad thing was no hot water in room.
Stayed 1 night in May 2021
Response from GM on May 16, 2021
Thank you for taking time to review your recent stay with us! We are glad you enjoyed your view and the hockey game. I am sorry to hear you had trouble with the hot water! Our boiler is chugging away to keep up with demand and sometimes you have to let the water run a bit to get it heated up. We hope you will choose the Residence Inn when you return to Pensacola.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great but we Suggest you request a room on 3rd floor and quiet side. Traffic noise can be bad and the bridge is not back open, yet. Several excellent restaurants in walking distance.
Stayed 7 nights in Apr 2021
Response from GM on Apr 26, 2021
Thank you for taking time to share your feedback regarding your stay with us. We think our location is pretty great, too! I apologize that the road traffic disturbed your visit with us. It has been a little different with the bridge closure for sure. We hope you will choose to stay with us again when you return to Pensacola!

10/10 Excellent

alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from GM on Apr 26, 2021
Dear Alicia, Thank you so much for taking time to review your visit with us. We appreciate you ranking your stay 10 out of 10! We hope to see you again soonn!

2/10 Terrible

Jonanthan

Disliked: Staff & service
Bad stay
Missing a very expensive piece of jewelry. That I know I took off in the room. Also front desk kept my ID instead of giving it back to me the hotel keys at check in. They said they called to let me know it was there, but I was in the room for an hour and got no calls. Also could’ve walked it to my room but did not.
Stayed 1 night in Apr 2021
Response from GM on Apr 26, 2021
Dear Jonanthan, Thank you for taking time to review your recent stay with us. I am sorry that we didn't take the initiative to return your ID to you in your room. We should have done that. I am also so sorry to hear that you are missing a piece of jewelry! We did check the room, the garbage, the linen and the dryer vent but were unable to locate the item. I hope you have since recovered it. Please consider giving us the opportunity to rectify your impression of our property if your travel plans bring you back to Pensacola.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from GM on Apr 26, 2021
Thank you so much for taking time to complete a review of your recent stay with us. We are happy to hear we earned a 5 out of 5! We look forward to accommodating your next visit!

10/10 Excellent

Davon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The feel you want and deserve.
If you've not experienced a Marriott hotel, you are truly missing out on comfort, quality, and the home style feel with a suite within the Residence Inn. All this, with style and upscale feel.
Stayed 1 night in Mar 2021
Response from GM on Mar 30, 2021
Dear Davon, WOW! Thank you so much for your glowing review! We are so glad you enjoyed your stay and we hope to be your "home away from home" when you come back to Pensacola.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GM on Apr 26, 2021
Dear Douglas, Thank you so much for taking the time to review your recent stay with us. We were delighted to learn we scored an 8 out 10! Please let us know what we can do to reach a perfect 10! We hope you will stay with us when you return to Pensacola.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location is great! Beautiful scenery!
Stayed 9 nights in Dec 2020
Response from GM on Jan 4, 2021
Thank you so much! We appreciate your feedback! Happy New Year!

10/10 Excellent

Wesley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you! the poster children for travelers aid.
Our car died on I-10 heading home to Jackson, Mississippi from Destin, Florida. We spent an entire day getting the vehicle towed to a mechanic in Pensacola. Needless to say, when we arrived we were exhausted. The staff could not have been more accommodating. Of course, the next day, we had been told our car would be ready, but it was not meant to be. The staff allowed us a late checkout because we had no idea when the mechanic would finish with our car. We stayed again that night, and the following day, the staff treated us the exact same way. That day, when our car wasn’t finished until 5pm, they held our luggage so we didn’t have to haul it around in ubers. Not only that, they let us stay in the room we had been in until we found out for sure when the car would be ready. They could have easily just let us sit in the lobby. Such a kind gesture in such a stressful situation will be what sticks with me from my vacation this year. You never know what someone else is going through. thank you.
Stayed 1 night in Aug 2020

10/10 Excellent

Delaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean, hotel for Overnight Stay
Good, clean, hotel that was following recent Covid guidelines for cleaning and sanitation. Would recommend for families as this is a suite hotel if you need the extra room.
Stayed 1 night in Aug 2020

10/10 Excellent

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service
Terrible check in the lady at the front desk had no clue how to check us in and we had to wait 15 minutes for a coworker to show up. Unacceptable
Stayed 1 night in May 2020
Response from General Manager on Jun 4, 2020
First impressions are everything, and it is upsetting that we failed to make a favorable one. Rest assured that we will use your feedback to improve so that our future guests can experience a much warmer and swifter welcome. We hope you enjoyed your trip to Pensacola and we wish you well.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect making it an easy ride to the beach or downtown! The room was extremely clean, well equipped, and spacious. We will definitely return to stay!
Stayed 1 night in May 2020
Response from General Manager on Jun 3, 2020
From our fantastic location to our well-equipped rooms, we're delighted that you had everything you needed for a comfortable visit. We look forward to seeing you again at Residence Inn Pensacola Downtown, so don't be a stranger!

8/10 Good

Verified traveler

Stayed 2 nights in May 2020

8/10 Good

Verified traveler

Stayed 2 nights in May 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location. The breakfast staff was accommodating and gracious.
Stayed 1 night in Jan 2020
Response from General Manager on Jan 14, 2020
Guest satisfaction means a lot to us, so we were glad to achieve this during your recent visit, courtesy of our remarkable service and convenient location. We look forward to sharing another full-value experience with you at Residence Inn Pensacola Downtown should your adventures bring you back this way!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that you had a full kitchen and the breakfast was great!
Stayed 1 night in Jan 2020
Response from General Manager on Jan 8, 2020
Thank you for choosing Residence Inn Pensacola Downtown! It is terrific to hear that you enjoyed your room. Our well-appointed accommodations are designed to deliver a home away from home feeling. We're happy that breakfast stood out as well! Come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Katharine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crooks
$100 pet fee for one night is insanity. Loud group of adults in the lobby upon arrival at 10pm, front desk person did nothing to assure me they’d be quiet anytime soon. She also saw me walk in the front door to check in (with luggage) and answered a phone call and took her time to book a new reservation instead of helping me. Customer service 101, help the person standing in front of you, not the person on the phone who might be coming to your hotel in 3 weeks, Paula.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

jennifer

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pensacola on Business
Staff was friendly, room was comfortable and quiet. Would recommend to others.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole suite for a reasonable price. Close to downtown.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Monico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This place was great , we wanted to stay close to the beach but not to the point where everything was covered in sand . Awesome location and great staff , rooms were clean and full size fridge is a big plus along with kitchen . Will definitely be back .
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Very helpful clean great job on the visit and the staff was super
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall good stay.
The bathroom needed a little attention but by no means terrible. The breakfast was nice, but if you were not early, you would not get a waffle or some other desired item. Coffee of choice should have been served until 9:30 for late risers. We actually thought breakfast should have been served until 9:30 and then put away. We didn’t like getting there at 9:00 and things being put away and juice and coffee being gone. One lady was super nice. We experienced her the first two days only. She wore a hair net. You could tell she cared about making a difference for others. The other two ladies were cranky and did not care about the guests at all. Front desk was super nice and other staff members were very cordial and helped with anything you needed. I would not hesitate to stay again, but I would probably ask for certain things to be done before arrival.
Stayed 6 nights in Jun 2019

10/10 Excellent

Mmckinish, Oklahoma City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to extend breakfast hours!! Other than that is was an excellent stay!
Stayed 5 nights in Jun 2019