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Reviews of Embassy Suites by Hilton Atlanta Perimeter Center

3.5 out of 5
Embassy Suites by Hilton Atlanta Perimeter Center
1030 Crown Pointe Pkwy, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 433 out of 728 reviews" "
Rating 8 - Good. 140 out of 728 reviews" "
Rating 6 - Okay. 65 out of 728 reviews" "
Rating 4 - Poor. 43 out of 728 reviews" "
Rating 2 - Terrible. 47 out of 728 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ammiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and the majority of the staff was really nice.
Stayed 2 nights in May 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Embassy Suite Perimeter on Apr 30, 2024
We are pleased to hear that you enjoyed your stay with us. Please come back again on your next visit to Atlanta. We appreciate you and Welcome you back anytime.

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. Very clean. Friendly staff. Great breakfast with a lot of options for picky eaters.
Stayed 2 nights in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 23, 2024
Music to our ears. We thank you for your most recent stay with Embassy Suites Atlanta Perimeter Center. We welcome you back on your next visit to the Atlanta area. Have an Excellent day !

10/10 Excellent

TaCora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again the staff was nice. The location was great .
Stayed 1 night in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 23, 2024
We thank you for your most recent stay with Embassy Suites Atlanta Perimeter Center. Have an Excellent day !

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 23, 2024
We thank you for your most recent stay with Embassy Suites Atlanta Perimeter Center. we welcome you back on your next visit to the Atlanta area. Have an Excellent day !

4/10 Poor

Anfernee Lloyd-

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was super unprofessional, slow and unprepared.
Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 23, 2024
We are sorry to hear your most recent stay was unsatisfactory. Our goal is always to provide excellent customer service to all our guest. Please feel free to call the property and speak with the Front Office Manager. We look forward to making it right.

2/10 Terrible

Angela

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
This was the worst experience I’ve ever had at the Embassy. I have stayed in Embassy’s around the country and always have a POSITIVE EXPERIENCE BUT BABY! Let’s start of with and I quote “club Embassy. Teenagers running literally around the hotel all Night and I mean ALL NIGHT. The walk way into the front door had vomit on the path, which is gross, but once I asked about the pool I knew why, because someone threw up in it so it was closed. The front desk agent told me once I was paid and checked in that they often close it on weekends because Club embassy patrons use it up so much … I assume maintenance personal don’t want to have to clean it., which brings me to Maintenance personal. What a rude disrespectful man this guy with braids was. Saw the elevator we were on full to capacity yet still got himself and the maintenance cart in, while on the phone with his “brah” and pushed my elderly sister. When bought to his attention he replied “ MY BAD” I said I don’t believe you should be getting in the elevator with us. He said who me oh yes I can I got a call. But there are not one, not two, but 3 elevators. Why not WAIT FOR THE NEXT IF THIS ONE IS FULL.. Just pick another. This one is cheaper in price then some others around the city and now I personally know why. Horrible. The one star is for the nice breakfast workers who cleaned the tables quickly.
Stayed 1 night in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 18, 2024
Thank you for your feedback. We are sorry to hear about your most recent expectance. Please feel free to reach out to the property directly and speak with the Front Office Manager (770)394-5454. We look forward to your call.

10/10 Excellent

Baileigh

Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in great shape and room are nice and cozy. All staff were extremely friendly, helpful and polite. Self parking garage is right next to the hotel and is close to the Marta line. I would stay here in a heartbeat if I need to return to the area!
Stayed 5 nights in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 12, 2024
Thank you so much. We appreciate your business and welcome you back anytime.

10/10 Excellent

JOSE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast! The in-house restaurant served tasty options for dinner and the bar had great options as well! The room was very nice.
Stayed 1 night in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 9, 2024
We are pleased to hear that you enjoyed your most recent stay with us. We always strive to provide Excellent service to our guests. Please be sure to come back on your next visit to Atlanta

10/10 Excellent

Leslay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel! Had a great week in Atlanta. The pool could use to be looked at cleared up but really a fabulous stay!! We will be back!
Stayed 3 nights in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 9, 2024
We are pleased to hear that you enjoyed your most recent stay with us. We always strive to provide Excellent service to our guests.

6/10 Okay

shamika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay . I got stuck in the elevator with my kid and maintenance man did a horrible job at fixing the issue . Literally came crack the door open and said I’ll be back meanwhile my 7 year old having an anxiety attack . Communication with front desk and what’s online needs to be worked out . Everybody had different times for room service pool etc Staff was friendly, rooms was nice, my neighbor kids was rude kept tugging on the door and hitting the walls . Beside that great stay .
Stayed 2 nights in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 9, 2024
I am so sorry to hear that your recent stay with us was not satisfactory. If you would like to discuss this further, please let me know so we can set a time to talk when it is convenient for you. Thank you for bringing these issues to my attention and rest assured that I will take appropriate actions to make sure it never happens again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stevie (Front Office Manager ) on Apr 9, 2024
We are pleased to hear that you enjoyed your most recent stay with us.

6/10 Okay

Joseph

Business traveler
Liked: Staff & service, amenities
Too much crowd. Could not even get into food for breakfast
Stayed 1 night in Apr 2024
Response from Embassy Suite Perimeter on Apr 9, 2024
I am so sorry to hear that your recent stay with us was not satisfactory. If you would like to discuss this further, please let me know so we can set a time to talk when it is convenient for you.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Embassy Suite Perimeter on Apr 27, 2024
We appreciate your feedback. Please come back on your next visit to Atlanta. We would love to have you again.

6/10 Okay

Emmanuel J

Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 27, 2024
We appreciate your feedback. Please come back on your next visit to Atlanta. We would love to have you again to make it an even better experience for you.

10/10 Excellent

Oliver J.

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 9, 2024
We are pleased to hear that you enjoyed your most recent stay with us. Please be sure to come back on your next visit to Atlanta

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Enjoyed happy hour offering
Stayed 3 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 1, 2024
We are so pleased to hear you enjoyed your stay. Please come back to see us on your next visit to the Atlanta area

2/10 Terrible

Ceundra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 1, 2024
We are sorry to hear that you most recent stay with us was not satisfactory. It was a pleasure speaking with you and thank you for allowing me to make this right .

10/10 Excellent

Lenay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and this property meet and exceeded all my expectations!!
Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 31, 2024
I am so pleased to see you enjoyed your stay. Please make sure you come back to see us. Have an Excellent Day.

2/10 Terrible

Cornelius

Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Apr 23, 2024
Please reach out to the property directly to share your experience the Front office manager. We look forward to making this right.

8/10 Good

Cortney

Traveled with family
Staff was excellent, hot tub (which was the sole reason I booked this property) was cold and breakfast was adequate. Bed was comfortable and I enjoyed the amenities in the room. I would book here again if I needed too but the wow factor of property was a little bit of a let down. Staff was above exceptional, including front desk, house keeping, breakfast staff and serving staff in the evening.
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 30, 2024
We are pleased that you enjoyed your most recent stay with us. Our sincerest apologies on the spa being cold we will most certainly look into this issue and have it fixed. Please come visit with us again and ask for the Front office manager he will be sure to make it right.

2/10 Terrible

Canesha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 27, 2024
We are sorry to see your stay with us was not satisfactory. We always aim to please our guests. Please feel free to reach out to the property directly and speak with the manager. I look forward to your call and making this right.

8/10 Good

LaShanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast was a treat
Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 27, 2024
Excellent. We are pleased to hear you enjoyed your stay with us. We welcome you back on your next visit to Atlanta.

8/10 Good

Janeka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay stay for a short weekend.
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 27, 2024
Excellent. Thank you for choosing Embassy Suites Perimeter.

4/10 Poor

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
My experience was okay I was with my kids and the did fix issues promptly. We had no trash bags in our rooms and no sheets for pullout bed. Was somewhat disappointed but my kids did not complain so it fair. Breakfast was okay, but my omelette was burnt. Probably won't come back. Was not safe for solo mom with stroller.
Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 27, 2024
Thank you for choosing Embassy. We are sorry to see you stay was not the best. Please feel free to call the property an speak with the manager about your experience. We look forward to speaking with you to make your next stay Amazing

6/10 Okay

Jennell

Liked: Cleanliness, property conditions & facilities
Housekeeping doesn’t speak or understand English. If you’re not careful they will open your room door. Other than that issue. I had a good stay.
Stayed 1 night in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 9, 2024
We are pleased to hear you enjoyed your stay. We do apologize for the issue with housekeeping. We look forward to your next visit. Have an excellent day.

8/10 Good

Tamara

Traveled with partner
Liked: Staff & service, amenities
The breakfast rocks - so good especially the omelette
Stayed 2 nights in Mar 2024
Response from Stevie (Front Office Manager ) on Mar 3, 2024
We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stevie (Front Office Manager ) on Feb 27, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

8/10 Good

mairen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stevie (Front Office Manager ) on Feb 27, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit to Atlanta.

2/10 Terrible

Ronna

Won’t stay at this location again
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager ) on Feb 27, 2024
Thank you for your feedback. I am are sorry to hear about your most recent expectance Please feel free to reach out to the property directly and speak with the Front Office Manager (770)394-5454. I look forward to your call.

4/10 Poor

Hussain, Kalamazoo

Liked: Cleanliness
Disliked: Staff & service
For the price … it’s falls short
Stayed 1 night in Feb 2024
Response from Stevie J on Feb 23, 2024
Hi Hussain,I am sorry to hear that you were not satisfied with your stay. We would like the opportunity to speak with you about your stay and what would have made it better. Please feel free to reach out to us at your convenience to discuss further.

10/10 Excellent

Perry

Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager) on Feb 21, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

10/10 Excellent

Hillary

Liked: Amenities
Great stay, room was clean, and accommodated 6 of us perfectly.
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager) on Feb 21, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

4/10 Poor

Nu T

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly staff.
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager) on Feb 19, 2024
Thank you for your feedback. We are sorry to hear about your most recent expectance Please feel free to reach out to the property directly and speak with the Front Office Manager. We look forward to your call.

2/10 Terrible

Jacob

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overboooked by 20 rooms and had to find another hotel. Staff did assist though to thier credit.
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager) on Feb 19, 2024
Thank you for your feedback. We are sorry to hear about your most recent expectance Please feel free to reach out to the property directly and speak with the Front Office Manager. We look forward to your call.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stevie (Front Office Manager) on Feb 12, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

10/10 Excellent

Tyesha

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager ) on Feb 6, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Erica A on Feb 5, 2024
Hi Rafael,Thanks for the excellent review. We hope to welcome you back soon for another excellent stay.

8/10 Good

Tranise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Embassy Suite Perimeter on Feb 5, 2024
We are pleased to hear that you enjoyed your most recent stay with us. We welcome you back anytime.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Stevie (Front Office Manager ) on Feb 3, 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to your next visit. Have an excellent day.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Erica A on Feb 2, 2024
Hi Monique,Thank you for choosing us for your recent stay to Atlanta. We look forward to welcoming you back in the future.

4/10 Poor

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom drain didn’t drain, called for maintenance and they didn’t fix drain. We stayed two nights and this was never fixed and probably still isn’t. Breakfast was not as good as it could have been. The eggs were runny and didn’t have a real egg texture, not sure they were real eggs. There also was not any good variety of hot food for breakfast.
Stayed 2 nights in Jan 2024
Response from Erica A on Feb 2, 2024
Hi Jeffrey,Thank you for taking the time to write a review about your recent stay. My apologies that your stay was not satisfactory and up to our excellent standards. We have shared your comments with our team so we can make sure this does not happen again. We hope you give us another chance in the future.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Sticky carpet
The hotel staff was friendly enough but the rooms could have been cleaner. My rooms carpet was sticky and not just in one spot
Stayed 2 nights in Jan 2024
Response from Erica A on Feb 2, 2024
We are glad to hear that you found the team here at the Embassy Suites Atlanta Perimeter friendly. My apologies that the room cleanliness was not up to our normal excellent standards. I have shared your comments with the housekeeping team as feedback is a tool that we use to improve guest experience. We hope you give us another chance in the future.

6/10 Okay

Kieantia

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Erica A on Feb 2, 2024
Hi Kieantia,Thanks for choosing to stay with us. We strive to give our guests an excellent stay. I see that you scored your stay lower than we strive for. Please feel free to reach out to us as we value our guest feedback. We hope you give us another chance in the future.

10/10 Excellent

Qadriyyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Erica A on Feb 2, 2024
Hi Qadriyyah,Thanks for the excellent review. We hope to welcome you back soon.

10/10 Excellent

Tyrone

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Erica A on Feb 2, 2024
Hi Tyrone,Thanks for the excellent review about your recent stay.

6/10 Okay

Carolyn

Business traveler
Disliked: Property conditions & facilities
Disappointed
For the price, the Embassy Suites did not meet my expectations. It was an average facility with a big price tag.
Stayed 2 nights in Jan 2024
Response from Stevie J on Feb 2, 2024
Hi Carolyn,I am sorry to hear that your recent trip with us did not meet your expectations. We would like the opportunity to speak with you about your stay. We look forward to connecting with you soon.