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Reviews of Zappeion Apartments

3.5 out of 5
Zappeion Apartments
17 Harwood Place, West Perth, WA

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 102 reviews" "
Rating 8 - Good. 30 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 10 out of 102 reviews" "
Rating 2 - Terrible. 6 out of 102 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chong

Stayed 2 nights in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and peaceful, and the staff I had contact with could not have been more helpful and pleasant. My only complaint with my room (room 003) was that the reading lamp alongside the bed did not work, the handbasin in the bathroom took a LONG time to drain, and the coffee cups in the kitchen cupboard needed a good clean. (One is now very clean - I washed it) Housekeeping should check these every day.
Stayed 1 night in Nov 2023

8/10 Good

Casey

Stayed 4 nights in Oct 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very good and parking underneath made it easy. The kitchen was good except for the oven not working. Also the front door was pretty hard to close without slamming.
Stayed 6 nights in Sep 2023

2/10 Terrible

Peter

Disliked: Staff & service
Could not get in so didnot stay there
Stayed 1 night in Aug 2023

8/10 Good

Craig

Business traveler
Liked: Cleanliness, amenities
Be aware that if your room keycard should not work for any reason, it's a 650m walk to the reception at the Attika Hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

4/10 Poor

Beth

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was far to busy speaking in a foreign language to her friends to fail to tell me when the bond was going back into my account and made me feel rushed out and like she couldn’t be bothered. When entering the property the carpets were absolutely filthy along with the dovet that had yellow stains on it, there was a loud on off droning noise coming from the balcony right next to the bedroom window, let us have all but four hours sleep. The water in the shower was absolutely freezing.To pay over $250 for one night for this is absolutely atrocious and we won’t be going back or recommending anyone else to go.
Stayed 1 night in Jul 2023

8/10 Good

Barbara

Traveled with family
Poor communication
The staff did not comunicate with each other there was no mop,broom or bucket to clean the apartment
Stayed 2 nights in Jul 2023

8/10 Good

Katie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is spacious and well laid out, including a laundry. Beds very comfortable but rollaway bed hard as rock. Great kitchen and tv area, though couch is old and needs replacement. Lovely modern, clean bathroom. Fan did not work though so gets very steamy. Patio area would be nice if it was clean and tidy, but it needs attention, and has old pieces of scrap timber in the garden. The bedroom window does not close properly, posing a security risk on the ground floor. Parking is unnecessarily expensive, there would be enough free parking for all guests if two/three of the bays were not occupied by all the cleaning and maintenance materials. Reception staff need to pay more attention to booking requests, as mine were obviously not properly read. Also the attika hotel needs a key drop box for before hours check outs. A few things could have made this good stay into a great one.
Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Stayed 1 night in Jul 2023

2/10 Terrible

jon

Business traveler
Disliked: Cleanliness
Don't stay here
You check in at one place, then have to walk 500 metres+ to the actual apartments. Apartment floors are pretty dirty. Lift didn't work - good luck if you're on the fourth floor.
Stayed 2 nights in Jun 2023

10/10 Excellent

C

Stayed 2 nights in Jun 2023

2/10 Terrible

Kelly

Poor communication on check in, still haven’t received bond back for over 3 weeks
Stayed 2 nights in May 2023

10/10 Excellent

Kerry

Liked: Cleanliness, room comfort
Loved the location, super convenient to Northbridge restaurants and bars. We arrived after hours and the instructions were easy to follow. Only downside was no sachets of milk for an evening cuppa or morning coffee… but excellent options 400m away!! Would recommend!!
Stayed 2 nights in May 2023

6/10 Okay

Peter

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ccurrenly undergoing much needed upgrading and renovation. Poorly equipped sitting room, balcony and kitchen, cuttlery and china/glasses missmatched and poor IKEA standard. Carpets stained and dirty in halls and apt. Door to room faulty and difficult to open and close, cleaning staff left open accidently on two occasions. Security same absent. Poorly cleaned and maintained but hopoefullywilll improve after renovations.
Stayed 24 nights in Apr 2023

4/10 Poor

Leanne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The man at the check in counter came across as rude & gave us no instructions on how to reach the property our apartment was located or what floor we were on (We had to check in at a “sister” property) He also didn’t tell us ANYTHING about check out.
Stayed 4 nights in Apr 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean, well appointed, comfortable beds
Stayed 9 nights in Mar 2023

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, room comfort
ABSOLUTELY DISGUSTING!!
The place is DISGUSTING!! Stains all over the carpet, stains on the walls! Couch was wrecked and filthy, the man hole was missing, there was no lid on the bun, the tap in kitchen was broken, the shower was filthy and broken. I was there 7 nights and they didn’t clean the room once and I paid to dollar! They only called me to get my ID then they wouldn’t answer the phone every day I called. I travel for work every week and this was the worst most disgusting place I’ve ever stayed at!! It’s actually that bad it’s not healthy! Fix the rooms and clean them to make them liveable!!!!!! YUK!!!!
Stayed 7 nights in Mar 2023
Response from Hotel Manager on May 21, 2024
Dear Micheal,We sincerely apologize for the distressing experience you encountered during your stay. Your feedback is very concerning, and we deeply regret that your visit did not meet our usual standards.The issues you highlighted, such as the stained carpets and walls, the condition of the couch, missing manhole cover, absence of a lid on the bin, broken kitchen tap, and the state of the shower, are completely unacceptable. Additionally, the lack of room cleaning during your week-long stay and the communication problems you faced are inexcusable.We take your comments very seriously and will be conducting a thorough investigation to address these issues immediately. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and it is clear we failed to do so in this instance.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We are committed to rectifying these problems and ensuring they do not occur in the future. If you would be willing, we would appreciate the opportunity to discuss this matter further and make amends for your disappointing stay.Thank you for bringing these issues to our attention. Your feedback is crucial in helping us improve our services.Best regards,Hotel Managment

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness
Apartment needs a revamp. No dishwasher. One bedside lamp in main bedroom instead of two. One blind missing in lounge room. Not a welcoming room. Could do with some cushions on couch
Stayed 1 night in Mar 2023

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room clean and had everything we needed. Easy walking to the park to catch the free blue cat into the city and 1 km walk to the lively area of Leaderville.
Stayed 3 nights in Mar 2023

2/10 Terrible

Steve

Business traveler
Disliked: Cleanliness, room comfort
Never Again
Do not stay here, it is soooo noisy, unregulated and a place for teenagers to party and run amok. Add to this it’s is dirty, the cleaners don’t clean and the furnishings are old and look like they are from garage sales. The bedding is disgusting, dirty, mouldy and I could go on & on……..Don’t Stay Here!!!
Stayed 18 nights in Feb 2023

6/10 Okay

Miranda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nice little apartment however checking in off site was a pain. Apartment was clean and tidy however couldn’t have visitors to the apartment without risking a $200 fine. No hairdryer, no power points beside bed and very poor tv reception with no Foxtel. Minimal kitchen equipment for food prep and no dishwasher. No extra blessing either. Quiet area, easy access to transport.
Stayed 5 nights in Feb 2023

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and spacious
Stayed 1 night in Jan 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
The apartment was spacious and had a great kitchen area well stocked . Convenient laundry room and very clean. 10-15 minutes drive to most places of interest.

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception team went above and beyond to assist us during our stay.

8/10 Good

Michelle

6/10 Okay

Macey

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was unaware of the check in process. I was not emailed nor personally contacted about the process of checking in. I did not know that check in was located at Attika apartments, I had to call reception to ask. I was also not provided with a garage remote but was fortunate enough to have found one in the key returns box so I was able to park my car in the apartments parking area. If I had not found this garage remote, my car would have been left on the street.
Stayed 1 night in Nov 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Zappeion Apartment Reception Team on Nov 17, 2022
thank you

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in the city. Close to everything with easy access to freeways in any direction. Apartment is very large and spacious. Could use some general maintenance but otherwise it is a fantastic place
Stayed 3 nights in Sep 2022
Response from Zappeion Apartment Reception Team on Sep 30, 2022
Thanks for choosing Zappeion Apartment as your accommodation preference! We glad to have you stayed with us while travel in Perth!

6/10 Okay

Rich

Liked: Cleanliness, room comfort
Close but so FAR
Oh you were so close to getting 4 stars, but there were just too many hiccups. The apartment was very nice and extremely clean; job well done for the cleaning crew. Unfortunately, the level of accessories did not match up to the level of a 4-star accommodation. Our stay started out kinda rough when a washer/dryer was advertised and only a washer was present. We had to prove (by taking pictures) that the dryer was missing. The manager did rectify the problem the following day by dropping off a dryer, but their handyman was on holiday and couldn’t hang it in the laundry room and put it in a space with no power. It doesn’t take too much to install a hanging dryer and I moved it to the balcony so I could dry my close. Everything that the owner could have done to get the property over the bar was subpar. The dishwasher was loud and lacked dishwasher soap, the sink faucet was cheap, the toilet paper was a step up from sand paper, a bottle of water was $3. You don’t have to buy top of the line appliance, just not the cheapest. The small things that when added counted against them. Overall I give them a 3.5….but it COULD have been a 4+.
Stayed 3 nights in Aug 2022

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Jul 2022

6/10 Okay

veronica

Liked: Property conditions & facilities
Disliked: Cleanliness
the apartment was large and roomy. had most of everything we needed. our dryer didnt work but they were happy to move us into another room. The carpets were quiet stained and the car parking is expensive but you really dont have a choice. If i needed anything is was no drama. Staff were very good. We were there for 2 weeks had no vacuum or broom and apartments not serviced in that time. They did come and ask us if we needed anything though. Position is good. Not far in city and only about $10 into city by uber. For price you pay you cant expect everything. It was ok. Did the job. Im in the middle with this one
Stayed 16 nights in Mar 2022
Response from Attika Hotel on Apr 24, 2022
Hi Veronica, thanks for choosing Zappeion Apartment. Sorry that we did not provide cleaning services to you while you stayed for 2 weeks. We will improve this problem and hopefully we will meet you in the future at Zappeion Apartment again. Wish you have a good day!

6/10 Okay

Kane

Stayed 1 night in Mar 2022

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Wonderful staff . Great apartments
If your e ever going to text positive for Covid ., this is the place you would want to be staying. I was checking out and I pissed tested positive. Needless to say I was in a major stress mode the girls down at the reception absolutely brilliant they took action immediately and everything was done such a professional manner I very much appreciate the patience that was shown to me during my state of panic. Ann unusual review but probably more common in the future with the way the world is now. I thought it very relevant to post this review for those that are concerned about travelling in 2022 .. is that the staff of Zappeion apartments will take a personal approach to any problems that might arise. Even COVID .
Stayed 3 nights in Jan 2022

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Hidden Gem . Excellent.
Spacious ,comfortable , clean modern apartment 16 . Stayed here for 2 wks around Australia Day
Stayed 6 nights in Jan 2022

6/10 Okay

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was nice and good size but communication very poor before my check in and during my stay/ won’t be staying again
Stayed 7 nights in Jan 2022

2/10 Terrible

Patrick

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Run down, no maintenance had been carried out. Door handles fall off, shower head broken, television didn’t get signal, car park door didn’t work, not enough towels for all guests, neighbour’s were noisy during the night. Would not recommend staying here.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
My stay was great! Staff are really helpful and kind.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

A J

Business traveler
Liked: Cleanliness, room comfort
Great apartment
I was really happy with the apartment. It was really big for a one bedroom, with a huge balcony with great views of the city. The apartment had everything I needed for a few days.
Stayed 3 nights in May 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Check-in was difficult and had to go to an offsite location. Apartment decor was dated and the building smelt like mould. I was really disappointed with my whole experience staying here.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
- Great apartment, easy to find, easy to check-in, extremely clean, and was suitable for the purpose of visit to Perth. - Slow internet speed (was not able to attend several scheduled VC's) and poor hot water pressure.
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
good location easy to get to.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful view ove the city skyline. The only thing missing was a coffee plunger:)
Stayed 2 nights in Dec 2020

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, room comfort
Our stay was great. Reception were very helpful making checkin easy. Easy walking distance to amenities.
Stayed 2 nights in Dec 2020

6/10 Okay

Cassandra

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
All in one it was a good Place to stay
Nice big apartment. Comfy bed. All there you need for cooking and so but it had could be a bit cleaner. Didn’t look like there cleaned the floors.
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Stayed 6 nights in Oct 2020