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Reviews of Aloft Philadelphia Downtown

3 out of 5
Aloft Philadelphia Downtown
101 North Broad Street, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tahesha, Mount Vernon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convenience of walking to the Reading Market, restaurants and shops. Trader Joe's, Starbucks, and 7-11 are around the corner, which is a plus. The homeless population is a lot to navigate through.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Tahesha, it's pleasing to know you enjoyed the proximity of Aloft Philadelphia Downtown to several local attractions and conveniences. We pride ourselves on our advantageous location, making your city exploration effortless. Your mention of the local population will be taken into account as we continue to work closely with the community to ensure a comfortable experience for our guests. Thank you for your review and we hope to welcome you back soon.

6/10 Okay

Shaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have all fees easily known on expedia and they really need a public parking area but the hotel is beautiful and the staff is wonderful.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Shaina, thank you for sharing your thoughts. It's encouraging to hear the beauty of the property and our team members meet your expectations. As for the issue regarding the fee disclosure and parking situation, these are areas we take seriously, as we strive to ensure your experience is as seamless and hassle-free as possible. We appreciate your insight and will continue to work on enhancing our services. We hope to see you back at Aloft Philadelphia Downtown again in the near future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is if they could offer a better and much more easier way to get parking but everything is fine!
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Juan, it's fantastic to hear that you appreciated your visit at Aloft Philadelphia Downtown. Noted on parking, we're continuously seeking better ways to enhance guest experiences. We're glad that everything else was up to your satisfaction. Thrilled for your return visit.

10/10 Excellent

Bobbette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful
Stayed 2 nights in May 2024
Response from Customer Service on May 5, 2024
Bobbette, it's fantastic to hear that you had a positive experience at Aloft Philadelphia Downtown. It certainly brightens our day knowing our team members were able to assist you effectively. We hope you will visit us again soon.

8/10 Good

Brad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft was a good hotel. Convenient to the convention center, Chinatown and Reading Market
Stayed 2 nights in May 2024
Response from Customer Service on May 4, 2024
Brad, it's wonderful to hear that your experience at Aloft Philadelphia Downtown was positive. We're delighted our ideal location close to various attractions was beneficial to your stay. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Karina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fast check in and Q at the W XYZ bar is super friendly :)
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Karina, thank you for your kind review. We're thrilled at Aloft Philadelphia Downtown to hear your check-in was efficient and you've enjoyed your time at the W XYZ bar. It's great to know our team members, such as Q, contributed to your positive experience. Come visit us again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convenient location. The staff were helpful. Knowing it is an older building the elevators are slow. Other than that very enjoyable!
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Mary, thank you for sharing your pleasant experience at Aloft Philadelphia Downtown. We're delighted you enjoyed our prime location and found our team members helpful. The charm of our historic property does come with a few quirks, like the vintage elevators. We appreciate your patience and understanding with them. We hope you'll choose to stay with us again for another enjoyable visit!

8/10 Good

PATRICIA

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The room was a bit dirty, some hair in the shower and the rug hadn’t been vacuumed. The elevators were old and dingy(at one point I thought it had got stuck)
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Patricia, thank you for sharing your experience. We sincerely regret that the cleanliness wasn't in line with our usual high standards. We assure you that the cleanliness of your room and a seamless elevator journey are our team's priority. Your comments have been shared with our team to introduce improvements. We hope to have the opportunity to provide you with a more elevated experience on your next visit.

10/10 Excellent

Omar, New York

Stayed 1 night in Apr 2024
Response from Customer Service on May 15, 2024
Omar, thank you for choosing Aloft Philadelphia Downtown. We're thrilled to see your perfect rating and we hope to host you again soon for another great experience!

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Customer Service on May 10, 2024
Thank you for the amazing rating, Andrew!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Philadelphia Downtown soon!Thanks again for leaving your feedback!

10/10 Excellent

Noshin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and comfortable
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Noshin, thank you for your positive feedback! We are thrilled to know you found your room at Aloft Philadelphia Downtown spacious and cozy. We aim to provide comfort to our guests and it's encouraging to hear we met that mark for you. We hope to welcome you back soon.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy, beautiful space for convenient walk to Phili Flower Show. Valet parking was extra money but necessary.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Brenda, it's fantastic to hear that you admired the chic decor at Aloft Philadelphia Downtown and found its location advantageous for visiting the Philly Flower Show. We understand your comments about valet parking and assure you it's aimed at providing a seamless, convenient experience to our guests. We can't wait to welcome you back for your next city adventure.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff, thank you!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Benjamin, it's delightful to read about your smooth check-in experience at Aloft Philadelphia Downtown. We're pleased our team members made you feel welcome. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Parking is slim.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Richard, thank you for taking the time to share your experience at Aloft Philadelphia Downtown. We're delighted to know you enjoyed your stay. We understand that parking can be challenging in city centers and we appreciate your patience with this matter. Looking forward to welcoming you back to our hotel in the future.

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prime location
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Brandon, it's indeed delightful to know you appreciated the strategic position of Aloft Philadelphia Downtown. We look forward to welcoming you back during future visits to our city.

10/10 Excellent

Prakash

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Walkable
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Prakash, it's wonderful to hear that you appreciated the security and location of Aloft Philadelphia Downtown. We're truly grateful for your feedback and hope you'll choose to stay with us again when your travels bring you back to Philadelphia.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel staff, we were very happy with our stay and would certainly consider going back!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Jessica, it's wonderful to hear that you had a pleasing stay at Aloft Philadelphia Downtown. We're delighted you appreciated our prime location and dedicated team members. It would be our joy to welcome you back in the future! Thank you for considering us as your preferred choice.

8/10 Good

Fanny

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Fanny, it's wonderful to see your commendable rating for Aloft Philadelphia Downtown. We're glad that you had a pleasant experience and we hope to welcome you back soon for another memorable stay. Safe travels!

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, the team at Aloft was very helpful, and even provided great suggestions on things to do in the city.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Jamal, it's wonderful to hear that the team at Aloft Philadelphia Downtown was able to assist in your journey to explore the city. Your positive experience from arrival to departure is what we strive for. We look forward to welcoming you back for more great suggestions and top-notch service.

10/10 Excellent

Sandie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a nice hotel. Staff was amazing. They were friendly, personable. valet were so kind and polite. Helpful with parking. Hotel was clean and convenient to a lot of different places.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Sandie, it's heartening to know that you had an exceptional experience at Aloft Philadelphia Downtown. We're particularly glad that you found our team members to be friendly and personable, and that our valet service team added to your positive experience. Your appreciation for the cleanliness and convenience of our establishment is sincerely valued. We eagerly look forward to your next visit.

8/10 Good

Steve

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, easy access to downtown, transit, shopping, and the room was nice. The elevator, room air conditioner, and doors opening and closing were fairly noisy.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Steve, it's wonderful to hear that you loved the strategic location and pleasant room aesthetics of Aloft Philadelphia Downtown. We do our best to provide our guests with an enjoyable stay.We see that noise-related concerns affected your overall experience. Please know that we take feedback like this to heart and are looking at ways to minimize noise disruptions in the future. We appreciate your understanding and look forward to having you back soon.

10/10 Excellent

Shifra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel rooms, with a nice lobby and bar.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 24, 2024
Shifra, it's wonderful to hear that you enjoyed the warm ambience of our rooms at Aloft Philadelphia Downtown. We're glad our inviting lobby and well-appointed bar added to your overall experience. We look forward to your next visit.

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Cheyenne, it's wonderful to hear that you had such a fabulous experience at Aloft Philadelphia Downtown. We aim to create an environment our guests love and it is great to see that reflected in your visit. We hope to offer you the same fantastic experience on your next visit.

8/10 Good

Aniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Aniya, thank you for taking the time to rate your recent stay at Aloft Philadelphia Downtown. We are pleased to know that your experience with us was generally positive. We would love to hear more about your stay in the future to make your next visit even better. We look forward to welcoming you back.

10/10 Excellent

Shiva

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Thanks for the perfect rating, Shiva! We can't wait to see you again soon for another amazing experience at Aloft Philadelphia Downtown. Have a great day!

10/10 Excellent

Ismael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The entire time there was perfect
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Ismael, it's delightful to hear your stay at Aloft Philadelphia Downtown was nothing short of perfection. We take pride in offering guests stellar experiences and pleased that we succeeded in your case. Thank you for sharing your feedback, and we eagerly await your return visit.

4/10 Poor

Susan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was rated as "exceptional" on Expedia. But it was a very mediocre motel. Regret not going for a lower priced hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Susan, we're sorry to hear that your experience fell short of the exceptional rating expectations. We strive to offer a unique experience compared to traditional accommodations, and we truly regret that it seemed to not come across during your stay. Feedback such as yours is highly appreciated and allows us to continuously improve.

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Aloft. It was great! The hotel was beautiful and staff was so friendly. Will definitely be staying again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Marissa, it's wonderful to hear that you enjoyed your first stay at Aloft Philadelphia Downtown. It's fantastic that you appreciated the hotel's aesthetics and the friendliness of our team members. We can't wait to welcome you back for another memorable experience!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Seth, it's wonderful to hear that you enjoyed your stay at Aloft Philadelphia Downtown. We take pride in providing a memorable experience for our guests and we're pleased that we were able to achieve that for you. We look forward to welcoming you back in the future.

10/10 Excellent

Iara

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, we love they have a bar, games to play if you are bored, love the room, is near everything. Staff was impecable.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 11, 2024
Iara, it's great to hear your stay at Aloft Philadelphia Downtown was an enjoyable one. We are delighted that you appreciated our convenient location, fun amenities, and the exceptional hospitality provided by our team members. We'd love to welcome you back for another exciting stay in the future.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very engaging and attentive.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Mike, thank you for your kind recognition of our team members at Aloft Philadelphia Downtown. We are thrilled to hear they made your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Yoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Yoshi, it is a pleasure to hear that you had an exceptional stay at Aloft Philadelphia Downtown. Thank you for your top rating. We hope to see you again soon for another memorable experience.

10/10 Excellent

Stephanie, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view from my 12th floor window and the fact that I had great windows. The room was spacious and comfortable with a great bath. Super-convenient to the Convention Center The only thing that was a bit odd is that the Valet parking service was staffed with someone who could not bring me my car as he did not drive stick. Really?
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Stephanie, we are thrilled to read your positive feedback about Aloft Philadelphia Downtown. It's pleasing to hear that you enjoyed our room's comfort, spaciousness and the spectacular 12th-floor view. We're also glad our location suited your needs.We appreciate your note regarding the valet parking situation as well. Each of our team members has a unique skillset, and we apologize for any inconvenience. We will certainly share this feedback to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Flora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, friendly staff, great lobby with games, books, pool table.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Flora, it is wonderful to hear about your enjoyable experience at Aloft Philadelphia Downtown. We're thrilled you appreciated our prime location, immaculate facilities, welcoming team members, and the fun-filled lobby. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location, close to convention center.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Anne, it's wonderful to hear that you found the location of Aloft Philadelphia Downtown beneficial, especially in proximity to the convention center. We're delighted you had such a pleasing experience with us. We look forward to welcoming you back on your next visit to Philadelphia.

2/10 Terrible

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Michelle, it seems you've experienced some difficulties during your stay. We regret that your expectations may not have been met, and we'd greatly appreciate the opportunity to understand your concerns in more depth since this allows us to improve. We hope you might consider providing us with more specifics or returning in the future for a more satisfying stay.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for the great rating, Michael!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Aloft Philadelphia Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Aloft while very short, was fantastic. From the check in, friendly staff and super clean room, everything was awesome....
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Elizabeth, we're thrilled to hear that your brief stay at Aloft Philadelphia Downtown was fantastic. It's great to know that our efficient check-in process, amiable team members, and immaculate accomodations contributed to your wonderful experience. We hope to see you again for a longer visit the next time. Safe travels!

6/10 Okay

Felix

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Felix, it seems your experience at our hotel didn't fully meet your expectations. We are dedicated to improving and we hope to welcome you back, aiming to provide an even better experience next time.

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Only here for one night but amazing views of Center City. I’m looking out the window at City Hall.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Mike, it's great to hear you enjoyed the stunning cityscape views from Aloft Philadelphia Downtown! Our location certainly makes it a delight to gaze at marvelous landmarks like the City Hall. We hope to have the opportunity to welcome you back for another stay.

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Demetria, thank you for sharing your rating. It's gratifying to know that your stay at Aloft Philadelphia Downtown met your expectations. We look forward to your next visit.

2/10 Terrible

Rohit

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 26, 2024
Thank you for sharing your feedback, Rohit.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Alisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff was helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Alisha, it's wonderful to read that you found Aloft Philadelphia Downtown spotless and our team members accommodating. We sincerely appreciate your kind feedback and look forward to welcoming you back in the future.

6/10 Okay

Kaylah

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for sharing, Kaylah.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
All around great staff flexible and chill !!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Kristen, we're delighted you had an all-around lovely stay at Aloft Philadelphia Downtown. Your positive words about our team members are greatly appreciated. Thank you for being our guest, and we hope to welcome you back soon for another chill and flexible experience!

4/10 Poor

Derrick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay would have been upwards of pleasant, if not for the manager. Through no fault of any staff, there was a mixup with the card reader. The manager was short, impatient, and passive aggressive. She even made a snide remark about my bank account, because I was double charged for incidentals. It was frustrating and impacted my whole stay. The other staff was phenomenal, namely the morning shift. But because of the manager, I cannot give a great rating.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Derrick, it's unfortunate to hear about the unpleasant experience you encountered due to a card-related misunderstanding. We understand how such incidents can affect one's stay. Your feedback regarding a manager's behavior is troubling and something we will certainly look into. On a brighter note, we're elated to hear our morning shift team was beneficial to your stay, and we apologize for the overall inconvenience. We urge you to allow us another chance to provide the level of service that you deserve.

10/10 Excellent

Damilola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Damilola, we're thrilled that you had a wonderful stay at Aloft Philadelphia Downtown! It's terrific to hear that you appreciated our beautiful vistas and the warm service provided by our team members. We look forward to your next visit!

2/10 Terrible

Kelli

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
We appreciate your feedback, Kelli.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location to go anywhere in Philly, the employees are very friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Tyler, it's wonderful to learn that you found the location of Aloft Philadelphia Downtown prime for exploring the city. We're glad to hear that our team members delivered friendly service and made you feel accommodated. We look forward to your next stay with us.