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Reviews of Staybridge Suites Philadelphia Valley Forge 422, an IHG Hotel

3 out of 5
Staybridge Suites Philadelphia Valley Forge 422, an IHG Hotel
88 Anchor Pkwy, Royersford, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 360 out of 601 reviews" "
Rating 8 - Good. 148 out of 601 reviews" "
Rating 6 - Okay. 50 out of 601 reviews" "
Rating 4 - Poor. 23 out of 601 reviews" "
Rating 2 - Terrible. 20 out of 601 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

PATRICK

Traveled with family
Liked: Amenities
Paint peeling in the bathroom, toilet seat falling off, the trash was overflowing in the trash cans by the elevator.
Stayed 2 nights in May 2024
Response from Ann on May 24, 2024
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

David Watkins

Traveled with group
Disliked: Cleanliness, property conditions & facilities
It was close to destination. Suites can have bedrooms and kitchens. Roaches on floor in room kitchen. toilets in Hotel didn’t work for a day, potholes throughout parking/driving area. People live in the hotel full time and roam around acting sus. 2nd floor smells like a skunk. Bathroom shower heads were filthy and walls dirty. Kitchen dishes were already dirty and needed washed again before use. The lobby staff were friendly and helpful. The staff elsewhere throughout hotel seemed to be more focused on cell phone conversations and blaze breaks instead of quality work.. a few employees more than likely have to carry the weight of the entire staff… I visit area same time every year. Although the hotel isn’t bad but I will consider other options in area next year.
Stayed 4 nights in May 2024
Response from Ann on May 22, 2024
Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice.
Stayed 1 night in May 2024
Response from Ann on May 22, 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Gabriella

Traveled with family
Liked: Staff & service
The room was not the cleanest and room had a weird smell
Stayed 2 nights in May 2024
Response from Ann on May 20, 2024
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

janet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Having traveled a number of times, when I arrived early to a destination if the room was vacant and cleaned we were able to check into our room. The woman at the front desk was terse in saying “check in is 3”. Although breakfast is included, the food was more than half empty an hour before time was up. I asked Same woman at the desk for cream for coffee was told to ask the kitchen staff. I had already looked and waited for the staff. Again she was short in her response. The location was convenient to Pennhurst and clean. Just wasn’t feeling welcomed by the front desk woman.
Stayed 2 nights in May 2024
Response from Ann on May 20, 2024
We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from turnpike. Staff has been very friendly each time
Stayed 2 nights in May 2024
Response from Ann on May 20, 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt as comfortable as if I was home. Every question I had was answered with professionalism, speed, and respect. They went over and above my expectations. I would definitely recommend them to anyone visiting the area. The only thing that would have made my stay better would be that Outback had opened for lunch, but that isn't the hotel's prerogative. I would definitely stay there again.
Stayed 4 nights in May 2024
Response from Ann on May 24, 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

MELINDA

Liked: Amenities
Enjoyed the staff and the room was cleaned and a comfortable setting.
Stayed 1 night in May 2024
Response from Ann on May 17, 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Hillary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel for the indoor pool. The pool was clean and just the right size for them. There was only 1 other kid in the pool, so the kids had a ball playing with each other. Staff was friendly and engaging.
Stayed 1 night in Apr 2024
Response from DHI Customer Support on May 3, 2024
Dear Hillary,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Craig, LUANDA

Liked: Cleanliness, staff & service
My stay was pleasant and I found the staff responsive and helpful. Fitness area needs some attention other than that this is a good and affordable long stay option.
Stayed 14 nights in Apr 2024
Response from DHI Customer Support on May 3, 2024
Dear Craig,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Randy

Liked: Cleanliness, staff & service
Room was nice but a little outdated. Staff was very nice.
Stayed 3 nights in Apr 2024
Response from Karly on Apr 19, 2024
Dear Randy,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Karly on Apr 12, 2024
Dear Mark,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Ray

Liked: Staff & service, amenities
Evening staff was extremely helpful. Property itself needs a face-lift, a lot of wear and tear. Room key lost magnetism at least three times. Breakfast was very good and overall my room was quiet. Surprised no one came in to remove trash during 5 night stay
Stayed 5 nights in Mar 2024
Response from Karly on Mar 20, 2024
Dear Ray,.Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Marschelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They booked the wrong place for me because I had trouble here and I did not like that hotel at all front desk is very disrespectful the lady that makes a food room smells like smoke gross
Stayed 1 night in Mar 2024
Response from Karly on Mar 20, 2024
Dear Marschelle,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Keishla

Traveled with family
Liked: Cleanliness, staff & service
Very big bathroom
Stayed 2 nights in Mar 2024
Response from Karly on Mar 15, 2024
Dear Keishla,Thank you so much for the review, we are glad you enjoyed your stay with us!

10/10 Excellent

Bobby

Business traveler
Very well-maintained, hotel and breakfast (which is important to me because I'm there on business), was different every day and excellent selections
Stayed 3 nights in Mar 2024
Response from Karly on Mar 15, 2024
Dear Bobby,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

bobbijo

Traveled with family
The maintenance and evening staff are awesome
Stayed 2 nights in Mar 2024
Response from Karly on Mar 8, 2024
Dear bobbijo,Thank you for expressing your gratitude for our team. Please let us know what we can improve on to earn a 5/5 on your next stay with us. We hope to see you back soon.

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from Brooke Chiappetta on Mar 23, 2024
Hi Rachel! We are so glad you enjoyed your stay with us! Please feel free to reach out to me if you need anything in the future. Hope you have a great weekend!

10/10 Excellent

Nasim

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 4 nights in Feb 2024
Response from Karly on Mar 8, 2024
Dear Nasim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy wth the hotel and service
Stayed 1 night in Feb 2024
Response from Karly on Mar 8, 2024
Dear Paul,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was unique in its own rights. I love the bedroom with the closed doors separate fr I’m the living area.. I love that it has bedrooms that are separate from the living area. The staff and the property was very kind, friendly and clean.
Stayed 1 night in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Carl,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us. We will be undergoing renovation this year and we hope you stop by again once it is completed to see the changes.

8/10 Good

Meryem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Meryem,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to see that you enjoyed your stay with us. We will be undergoing renovation this year and we hope you stop by again once it is completed.

10/10 Excellent

Donghyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice, the kichen was useful with kids. The breakfast was good enough.
Stayed 1 night in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Donghyun,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us. We will be undergoing renovation this year and we hope you stop by again once it is completed.

10/10 Excellent

Tabitha, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I will be honest I picked this place because of the proximity to my in-laws in Pottstown & the price but the pictures did not get me excited. Upon arrival I was pleasantly surprised & very happy. The staff were all super friendly & we had everything we needed. Will definitely be back soon!
Stayed 3 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Tabitha,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us. We will be undergoing renovation as well this year and we hope you stop by again once it is completed so we are able to serve you again.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the weekend while my son was wrestling at the McDonough Duals. Great price & convenient location right beside 422, which made traveling in a new area much easier.
Stayed 2 nights in Jan 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Kimberly, Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us. We will be undergoing renovation this year and we hope you stop by again once it is completed.

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this location several times over the last six years or more and this was by far the most disappointing experience. The previous staff was always polite, courteous, and guest oriented. During this day, we found the staff to be very disengaged, satisfied with less than Parr work as it relates to Customer Service, food service for the continental breakfast, cleanliness and supplies for the room itself. On multiple occasions, I passed the front desk which was typically unattended, and when it was attended, no one spoke to you greeted you, or acknowledged your presence within the hotel, which was very different than previous stays at this location. I certainly hope that the overall management or ownership of this facility takes this review seriously and analyzes what changes have occurred, and how to correct future visits in order to maintain guests who have repeated stays in the future. I would welcome a call if necessary to discuss our experience.
Stayed 2 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Theresa, Thank you for taking the time out to review your stay. We appreciate all feedback to ensure we are always delivering the best service to all our guest. I can assure you that I will be taking this review seriously and using it to coach the staff in all departments as this is not acceptable or how we run this establishment. I do hope you give us another chance to show this was merely an exception and to see the change that takes place.

10/10 Excellent

AnnaMae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello AnnaMae,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us and we hope we get the chance to serve you again soon.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel that see's a fair bit of traffic,however you get what you pay for and i would recommend this establishment.Great location!!
Stayed 13 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Patrick, Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to hear that you enjoyed your stay with us. We will be undergoing renovation this year and we hope you stop by again once it is completed.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Crystal,Thank you for taking the time out to review your stay and for choosing Staybridge Suites in Royersford. We are happy to see that you enjoyed your stay with us and we look forward to serving you again.

6/10 Okay

michael

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was fairly clean however the pots and pans were dirty and left in the dishwasher there was sugar spilled on top of the refrigerator so the house keeping staff isn’t really cleaning. The pillows were worn and uncomfortable. The location did supply soap and shampoo in the shower and sink areas in pump type containers. The breakfast was pretty good. Not enough luggage carts for the guests. The kitchen sink was dirty, dried food in it. The card key had to be reprogrammed several times. When checking out we told the desk manager about the issues and they didn’t have any response or comment about the issues.
Stayed 2 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Michael, Thank you for taking the time out to review your stay with us. We appreciate all feedback to ensure we are delivering the best service to all our guests. I do apologize for the inconveniences you faced during your stay and I will be using this to coach all departments to ensure this does not happen again. We do hope you give us another chance as this is not how we deliver service and this was an just an exception. We will be undergoing renovation this year so we do hope you stop by again once it is completed.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Miguel,Thank you for taking the time out to review your stay with us. We appreciate all feedback to ensure we are delivering the best service to all our guests. I am happy to see that you enjoyed your stay with us and hope to serve you again in the future.

10/10 Excellent

Kali

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Kali, Thank you for taking the time out to review your stay with us. We appreciate all feedback to ensure we are delivering the best service to all our guests. I am happy to see you enjoyed your stay with us and hope to serve you again in the future.

6/10 Okay

Melissa

Traveled with family
Disliked: Staff & service
Staff was not attentive. Property is old and rooms are in need of updating.
Stayed 1 night in Feb 2024
Response from Seritta Rios-General Manager on Feb 18, 2024
Hello Melissa, Thank you for taking the time out to review your stay. We are sorry to hear we did not meet your expectations. We strive to make each guest stay memorable. We are aware that property needs updating and are undergoing renovation this year. We hope you give us another chance once renovation is complete.

2/10 Terrible

Clifford

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Seritta Rios/General Manager on Feb 27, 2024
Hello Clifford,Thank you for taking the time out to review your stay with us. We appreciate all feedback to ensure we are delivering the best service to all our guests. I would like to apologize for any inconveniences you faced during your stay that led to your rating of our service. We do hope you give us another chance. We will be undergoing renovation this year so we do hope you stop by again once it is completed.

10/10 Excellent

ROBERT

Stayed 1 night in Feb 2024
Response from Seritta Rios-General Manager on Feb 18, 2024
Hello Robert, Thank you for taking the time out to review your stay. We are happy to hear that you enjoyed your time with us and hope to serve you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay! Impressive breakfast!
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Dear Robert,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Jerel

Stayed 2 nights in Feb 2024
Response from Management on Feb 16, 2024
Dear Jerel,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Marie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 16, 2024
Dear Marie,Thank you for taking the time to leave a review. We appreciate it and hope to see you back soon.

8/10 Good

Kerry

Stayed 1 night in Feb 2024
Response from Karly on Mar 20, 2024
Dear Kerry,Thank you for the review. We appreciate the feedback.

6/10 Okay

Steven

Business traveler
Property was old needs renovated
Stayed 3 nights in Feb 2024
Response from Management on Feb 16, 2024
Dear Steven,Thank you for your review and the feedback. Please know we are working to make all the proper improvements. We hope to see you back soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Karly on Feb 9, 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
I wish I knew the name of the person who checked me in but he was an absolute blessing. An older gentleman.
Stayed 1 night in Feb 2024
Response from Karly on Feb 9, 2024
Dear Alison,Thank you for the feedback. I will definitely be sharing your kind comments with the rest my team. We hope to see you back soon!

10/10 Excellent

DAVID, CHERRY HILL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right next to a cemetery. Nice and quite. But also a lot of good restaurants: Outback, Texas Roadhouse, Applebee's, and so on. The clerk was kind and offered us a better bathroom option (walk-in shower).
Stayed 1 night in Feb 2024
Response from Karly on Feb 9, 2024
Dear David,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Karly on Feb 9, 2024
Valerie,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

8/10 Good

Steven

Business traveler
Disliked: Property conditions & facilities
Needs updated old, but clean
Stayed 3 nights in Jan 2024
Response from Karly on Feb 9, 2024
Steven,Thank you for the review. We appreciate the feedback and we hope to see you back soon!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Seritta Rios/General Manager on Jan 31, 2024
Hello JohnThank you for taking the time out to review your stay, we are happy to hear you enjoyed your stay and we look forward to serving you again in the future.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Seritta Rios/General Manager on Jan 31, 2024
Hello Melissa, Thank you for taking the time out to review your stay, we are happy to hear you enjoyed your stay and we look forward to serving you again in the future.

10/10 Excellent

Kathy

Traveled with family
Stayed 1 night in Jan 2024
Response from Seritta Rios/General Manager on Jan 25, 2024
Hello Kathy, Thank you for taking the time out to review your stay. We appreciate all feedback to improve every guest stay if possible. We hope to serve you again in the future.

10/10 Excellent

Christy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on Jan 19, 2024
Dear Christy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Seritta Rios/General Manager on Jan 16, 2024
Hello Maria, Thank you for taking the time out to review your stay, we are happy to see that you enjoyed your stay and we look forward to serving you again in the future.