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Reviews of Colonade Motel

2 out of 5
Colonade Motel
5440 E Main, Mesa, AZ

Reviews

4.2
Rating 10 - Excellent. 12 out of 89 reviews" "
Rating 8 - Good. 5 out of 89 reviews" "
Rating 6 - Okay. 9 out of 89 reviews" "
Rating 4 - Poor. 14 out of 89 reviews" "
Rating 2 - Terrible. 49 out of 89 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kisha

Stayed 3 nights in Apr 2024

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty lots of bugs noisy all night
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Service Property Manager handled the stay well.
Stayed 1 night in Mar 2024

2/10 Terrible

Roland

Stayed 2 nights in Feb 2024

2/10 Terrible

Jeremy M

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is not up to par. Don't waste your money
The water heater was on the room. The shower had no hot water. The room smelled like Mildew . It seemed like there was water damage previous and they did the bare minimum to fix and repair the room. The furniture piece we're warped at the bottom and splitting. There were bugs crawling around the room. House services did not clean the room well and there was trash all over the room and no trash can what so ever in the room. The bed was unbearably uncomfortable. Description of the room didn't match the website either. THE ROOM WAS SUPPOSE TO HAVE A QUEEN SIZE BED. IT WAS A FULL. MY WIFE AND I BARELY FIT ON THE BED. There were drug addicts walking around the complex. Cops were out and about in the hotel. Over experience was terrible. Never again.
Stayed 1 night in Feb 2024

10/10 Excellent

Adeleke

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and wonderful. The corridors to the apartments are dirty.
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Quarmane

Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Lois

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The first room we tried smelled like cigarette smoke. 2nd room we tried appeared to have mold. We were not able to stay there.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Ross

Did not stay because it was so bad.
It was not even a hotel, it was a flop house with permanent residents renting by the month. I took one look at the room and headed back to the office to get my refund. I would take this place off your list of places to stay. They even said it was not a hotel when I got my money back. They referred to it as a MOTEL like in the 50's, it was so bad, I could not even stay there and I am not that picky if it is cheap. Take it off your list!!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Peggy

Stayed 1 night in Nov 2023

2/10 Terrible

tyra

Stayed 2 nights in Nov 2023

2/10 Terrible

Kristina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a dump . I would not recommend it for anyone dog n cat crap everywhere loud noise calk in the bathtub room was falling apart stained mattresses one pillow per bed burnt n stained bedding pool was closed and charged 100.00 a night
Stayed 2 nights in Oct 2023

6/10 Okay

Raquel

Traveled with family
I travel often on a tight budget. I am always on the lookout for the cheapest price and location. So I expect the cheapest deal to not be the greatest quality. In this case I am not disappointed. There were cockroaches in the room. No trash can. No extra TP. No microwave oven. The AC did not work. The bed was so squeakie we had to put the mattress on the floor and sleep with the light on and one eye open to deter the roaches.
Stayed 2 nights in Mar 2023

2/10 Terrible

Julia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is more of a residential place than a roadside motel. The room was spacious, but dirty and in disrepair. There were roaches, no door number, broken door locks, no top sheet on the bed. The front desk gave us a refund immediately and we went to stay in the Holiday Inn near Gilbert. Sign says "free itch" instead of "kitchen". Should've known better!
Stayed 1 night in Jan 2023

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as Advertised
At check-in I was told they had no rooms so they were to move me to a sister motel - Miles motel - 0.7 miles away. It was disgusting. 7 cockroaches in the bath tub. More in the kitchenette. There bathroom door was broken. There were stains everywhere. One razor thin pillow. Only bedroom light was on the ceiling fan. No bedside table. Smoke detector was covered in a plastic bag. No shampoo only two bars of very small soap. Carpet was sticky. A horrible experience. It would be nice to stay at the motel I chose and not be sent to a 1 star slum down the road
Bathroom Door
Bathroom ceiling
Smoke detector
Stayed 1 night in Jan 2023

2/10 Terrible

Brieann

2/10 Terrible

Franklin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The photos didn’t match the place. Awful.
Stayed 1 night in Apr 2022

2/10 Terrible

jona, Calabasas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the clerk told me they have no rooms available, the place looks like a dump, please credit my credit card
Stayed 1 night in Feb 2022

2/10 Terrible

Preston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Juan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

6/10 Okay

Alexis

Ok, Could of been better
Easy check in, location does not have a updated phone number on google and could not reach th motel which was frustrating.
Stayed 1 night in Apr 2021

6/10 Okay

Jonathan

Stayed 5 nights in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room at Colonnade was told all rooms were full so was sent to their overflow motel the Miles motel or roach motel yuck!! No coffee no microwave no in room phone no clock Room was dirty trash behind lamp table Just a bad experience will never return!!
Stayed 1 night in Mar 2021

10/10 Excellent

Jennifer J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinda run down
Stayed 3 nights in May 2020

8/10 Good

Kucharski

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Run down
Stayed 1 night in May 2020

2/10 Terrible

Jeff

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
He room was infested with bed bugs 10 min after checking in they were every were biting my feet crawling all over my stuff i ended upthriwing awY 200$ clothes and bags the lady infront did refund $ withou T a problem
Stayed 1 night in Apr 2020

2/10 Terrible

joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Training(mis)Adventure!
We were in town for Baseball's Spring Training like thousands of others. After the game we went to check in. I gave my ID to the clerk, who had this horrid aroma therapy rig on the front desk. It was a little pot of stinky oil with a candle underneath. The whole office reeked. She looked at my ID and said, "we've been trying to reach yo all day. We don't have your room." Then the phone rang and it was someone who was familiar with my cancelled room. They went on and on about how they could not reach me. I was trapped in that stinkhole office for five minutes because she would bot give me my ID back. If there is no room, let me out of there. The upshot, hotel.com peeps, when offered the option of paying on line or paying upon arrival, pay online. They gave away my room to a walk-in who paid more. Plain and simple. I did not stay here and cannot speak to any part of the property other than that horrible essential oil thing that she was using to pollute the breathing space of every customer. They gave away my room to a customer who paid more. Simple as that. If you go here, pay up front and transact through the night window. Absolutely obnoxious (and noxious) gases in the office.
Stayed 2 nights in Feb 2020

4/10 Poor

Valene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were told to stay at a branch motel by Colonade motel manager. The manager sent us to Miles Motel just east of Colonade motel.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to Colonade we were sent down to another facility. It was a run down facility where most of the tenants were extended stay low rent customers. The carpet in the room was wet and the tile floor was sticky. The smoke detector wiring was hanging loose without a detector. The room smelled heavily of tobacco. Switch plates were broken. The privacy curtain on the front window was sun rotten with large gaping holes. When the bed spread was pulled back the sheets were dirty and it took an hour form them to be replaced. The TV was broken. A mini TV was brought in to replace it. The furniture was broken. The front desk clerk was a very unpleasant and denied there was any problems. This is the worst motel experience ever!
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place because of the proximity to where we were visiting. We got to the motel and they sent us down the street about 1 mile. This next motel sent us 2 miles down the road to an apartment. The place stunk of cigarette smoke and there was a dirty dish in the sink. The vertical blinds were old and the slats were falling. The TV was something out of the 1980's. Would not recommend this place to anyone.
Stayed 3 nights in Feb 2020

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to finally get privacy. Without hotel managers monitoring your every move was great. Usually I pay alot of $$ for this kind of discreetness. It was nice still having money in my pocket after paying the bill😊👎👍
Stayed 1 night in Feb 2020

4/10 Poor

rochelle

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay away from home ever
It was disappointing . I called ahead and told the Colonade my arrival time because I was coming from San Diego & knew I would arrive after midnight. I arrived my card was debited then I was told my room was given to someone ELSE but I could go to a "sister" motel down the road. My room smelled of smoke & had none of the amenities that I paid for or expected !!
Stayed 2 nights in Feb 2020

2/10 Terrible

Gordon, Las Vegas, NV

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived they said that they did not have a room for us because they were full and sent us to Miles Motel 5911 E Main St, Mesa, AZ. The Miles Motel was nothing but a roach infested dump and I have the pictures to proof it!
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Friendly staff nice room beautiful big room like an apartment I was very impressed overall gets day definitely recommend
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price got my attention but it was terrible from there. An older lady and her husband run this property and it is terrible. They are rude and you are subject to their rules and what they like. The customer is NOT always right. I was in a room with bugs crawling....
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very very dirty. I found a cockroah and the shower curtain was incredibly dirty.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2019

8/10 Good

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was okay
They have some small maintenance issues
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at check-in was very nice and helpful. We were sent to 3 different places before we finally we able to get a room, The apartment was OK but there were several things not working. The day staff wasn't helpful or nice, Mary wasn't nice at all.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There was roaches in the room. Smell like smoking even when room was non smoking. Had to go.to different hotel because no 1st floor available.
Stayed 1 night in Mar 2019