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Reviews of Comfort Suites Peoria Sports Complex

2.5 out of 5
Comfort Suites Peoria Sports Complex
8473 W Paradise Ln, Peoria, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 404 out of 1003 reviews" "
Rating 8 - Good. 312 out of 1003 reviews" "
Rating 6 - Okay. 135 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Eric, Tacoma

Traveled with group
Liked: Cleanliness
Very close to Baseball, Bars and Restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will only be staying here when I return to AZ from now on
Stayed 2 nights in Apr 2024

4/10 Poor

Scott

Traveled with group
Disliked: Cleanliness
Room Cleanliness not great. Found rotten apple core in room, found blood on sheets. Found food and blood on mattress topper of pull out couch. Staff was great but wanted to pass the buck on figuring out what they were going to do for me.
Stayed 5 nights in Apr 2024

8/10 Good

Gail

Traveled with partner
Liked: Amenities
This hotel worked well for us for a 4 day stay to attend a wedding. Room was a decent size. The front desk staff was unfailingly helpful. We would stay again.
Stayed 4 nights in Apr 2024

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the bathroom had a lot of counter space.
Stayed 3 nights in Apr 2024

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
convenient and area is full of dining and shopping! Hotel is a bit worn down. Room was large and bed was ok on comfort.
Stayed 1 night in Apr 2024

4/10 Poor

R. Douglas Flodin

Traveled with family
Liked: Staff & service
Check out at noon was great. Average breakfast. Highway noise was significant. Felt something under sheet of very uncomfortable bed. There was a plastic bottle cap under the bottom sheet. I’m on the road all the time with the airlines and I can’t say I’d ever seen this one before.
Stayed 1 night in Apr 2024

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so hot and stuffy. The air conditioner did not work and my kids have asthma so we were all very uncomfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like the water softener, makes you feel like soap is still all over your body
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
It is fine
Stayed 2 nights in Mar 2024
Response from Ami Brundick, Hotel Manager on Apr 1, 2024
Thank you for your review!

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping entered the room before checkout. Left the door open with our belongings in plain sight and stripped the beds, threw away our snacks, etc. Front desk staff didn't seem to care when I informed them. Very disappointing.
Stayed 1 night in Mar 2024
Response from Ami Brundick, Hotel Manager on Apr 1, 2024
Hi Jennifer, Thank you for taking the time to review your stay. I am very sorry that this was your experience. I am sharing your feedback with housekeeping so this does not happen again,

4/10 Poor

Blake

Traveled with partner
Disliked: Property conditions & facilities
This property suffers from a severe lack of maintenance. I made a list: TV not working, LED readout on AC unit not working so temperature cannot be adjusted, Bedside USB port on one side of the bed is visibly broken, bedside reading lamp on one side is not working, one bulb in desk lamp is out, one bulb in ceiling lamp is out, no clothing hooks or towel racks in bathroom (remains of one broken off the back of the door), and the soap dish in the shower is mounted in a way that the wet soap slips off. This level of neglect didn't happen over a few days. There is an ongoing problem of some kind.
Stayed 1 night in Mar 2024
Response from Ami Brundick, Hotel Manager on Apr 1, 2024
Dear Blake, I appreciate your review. I have shared your feedback with the maintenance department so these issues can be tackled.

4/10 Poor

Tim

Business traveler
Liked: Cleanliness
Disliked: Amenities
Good location
Stayed 2 nights in Mar 2024
Response from Ami Brundick, Hotel Manager on Apr 1, 2024
Thank you for your feedback.

8/10 Good

Terry

Liked: Staff & service, property conditions & facilities
Close to ballpark
Stayed 3 nights in Mar 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ruben

Traveled with family
Liked: Staff & service, amenities
He was amazing !!!!
Stayed 1 night in Mar 2024

4/10 Poor

April

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I shall never stay at another Comfort Inn. The rooms were dirty, rug had a large stain that wasn't removed. I wanted to use the safe for my belongings. There was not one in the room. The front desk told me that particular room had been broken into and the safe had been taken. The breakfast was very sad. The bacon was thinly sliced, eggs cold, no fresh fruit. I asked the women who was managing the morning breakfast daily for new fruit. Banana's and small apples were the only fruit. I really want a refund from this hotel, since I was paying $287 a night.
Stayed 4 nights in Mar 2024

4/10 Poor

Alan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was fine.
Stayed 3 nights in Mar 2024

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean. A few things broken in room. Door handle in bathroom, hair dryer mount on wall, bedside light.
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan I

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service, amenities
Staff was great, made up for the hot tub jets not working. Zoe the day person a gentleman I don’t recall his name, dark braided hair were very professional and made me feel very welcome The staff that works here represents very well, top shelf employees.
Stayed 1 night in Mar 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Thank you for your feedback and kind words about Zoe and Joey! We are pleased you enjoyed your stay!

10/10 Excellent

Jamie, Enumclaw

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location and convenient to everything. Nice and clean.
Stayed 1 night in Mar 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Thank you for your feedback. We are pleased you enjoyed your stay!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Thank you for your feedback. We are pleased you enjoyed your stay!

4/10 Poor

edward

Traveled with group
Disliked: Cleanliness
Very strong smell of urine in room
Stayed 1 night in Feb 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Thank you for your feedback. I apologize for the uncomfortable stay.

10/10 Excellent

Starletha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean shopping available foodstuffs.
Stayed 2 nights in Mar 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Thank you for your feedback. We are pleased you enjoyed your stay!

2/10 Terrible

Sam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately this stay was really uncomfortable from the very beginning. The bedspread had multiple stains, the sleeper sofa mattress was disgusting, the door looked liked someone tried to force it open with a crowbar and there was a one inch gap under the door that allowed every passing sound into the room and there so were many of them. Running, screaming kids, drunk adults, and TONS of doors opening and closing up and down the hallway at all hours. We were in Peoria for Spring Training Baseball, couldn’t find another place to stay on short notice and so decided to stay put for two sleepless nights. Too many things to list, I just would never stay there again. Noisy, dirty and Expensive!!
Stayed 2 nights in Mar 2024
Response from Ami Brundick, Hotel Manager on Mar 12, 2024
Allow me to apologize for failing to meet your expectations. We appreciate you for providing your feedback and will use it to make improvements.

8/10 Good

Roman, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King suite facing freeway was very noisy
Stayed 3 nights in Feb 2024

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to all restaurants
Stayed 2 nights in Feb 2024

8/10 Good

Blane

Liked: Cleanliness, staff & service, amenities
Pretty fair for the price. Pretty much what I expected. Older hotel, but the rooms were clean and service was good.
Stayed 4 nights in Feb 2024

6/10 Okay

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
The room had outdoor lights on all night. I did not sleep well. The room needs darker light blocker shades. I will never stay there again.
Stayed 1 night in Feb 2024

6/10 Okay

Lizeth

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet was dirty, spots through out
Stayed 1 night in Feb 2024

6/10 Okay

Lacy

Traveled with partner
Disliked: Amenities
The comfort of the beds at Comfort Suites left much to be desired, unless you enjoy cinderblocks covered in cardboard. Otherwise, the stay was fine.
Stayed 2 nights in Feb 2024

2/10 Terrible

Raul

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in had water stains on the ceiling. The pull out couch mattress had food in it. The ac squeaked loudly. The room smelled musty.
Stayed 3 nights in Feb 2024

4/10 Poor

Margarita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator button for my floor broken. Had to get out take stairs each time
Stayed 1 night in Jan 2024

4/10 Poor

Michael, Santa Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The appearance was repulsive and uninviting. The interior was dark looking and looked like it hadn't been cleaned for a while. The only elevator, one could not go up to 3rd level due to the button being broken and was awaiting repair. Any 3rd floor residents would have to carry their own luggage to the upper floor level. The carpeting in room is shredding and looked dirty due to its muddy dark brown color. I wouldn't want to stay at the same place again.
Stayed 2 nights in Jan 2024

8/10 Good

Lester C, Lakeland

Liked: Cleanliness, staff & service
There needs to be some room repairs and rugs looking stained.
Stayed 5 nights in Jan 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

ANTONIA

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Candelaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

SHAWNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Mary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful. There were only two drawers for clothes. Traffic noise made it hard to sleep. We were able to move to quieter room. Breakfast was good.
Stayed 2 nights in Dec 2023

4/10 Poor

Henrica

Liked: Cleanliness
Too noisy and did not option to give me another room, so I cancelled my week long stay. Front desk person at the time was not personable. Ask for a refund -12/16/2023
Stayed 8 nights in Dec 2023

8/10 Good

claude

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tube wasn't very hot. Only complaint.
Stayed 2 nights in Nov 2023