Dear Athena, We're grateful for your feedback following your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We take our guest comments seriously, as they will help us enhance the experience for future guests. Your patience is highly appreciated, and we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear susan, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Christopher, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Therefore, we are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We will look into this; thank you for letting us know. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Patricia, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the inconvenience you encountered with us, especially during such an important occasion. Please rest assured we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve our guest experience. We hope you will consider revisiting us soon so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

Dear PETER, We are disappointed that your recent visit was far from the quality standards we strive to uphold. We always aim to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we will review them with the respective teams to prevent such lapses from repeating. We hope you will stay with us again soon and allow us the opportunity to show you the exceptional accommodations you deserve.Sincerely,Hotel Management

Dear Sarai, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management

Dear Veronica, All of us at Extended Stay America are thrilled to know you loved your time with the staff and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Isabella, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Devon, Thank you for sharing your feedback with us. We're glad you found the room clean, and our staff was friendly during your stay. However, we apologize for any inconvenience caused by the odor. Your comfort is important to us. We appreciate your understanding and will consider your comments as we strive to improve. Should you choose to stay with us again, we hope to make it up to you and provide a more pleasant stay.Sincerely,Hotel Management

Dear Meredith, Thank you for sharing your experience. We apologize if our breakfast options did not meet your expectations. Your feedback regarding the quality and variety of our breakfast offerings will be shared with our team for improvement. Additionally, we apologize for any inconvenience caused by the condition of your room and the noise level. We are committed to addressing these issues with the appropriate individual to enhance the guest experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear John, Thank you for the review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Thank you for choosing us, and we look forward to your next stay.Sincerely,Hotel Management

Dear Dawn, Thank you for being our guest. It is our motto to provide a comfortable and pleasant stay. However, we understand your disappointment with the various issues that did not meet your expectations. We want to share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you. We hope you'll return to stay with us again for work! Sincerely,Hotel Management

Dear Leonor, We apologize for the inconvenience caused by the odor in the restroom and the absence of a trash can in your room. Maintaining cleanliness and providing essential amenities are priorities for us, and we regret falling short in this instance. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more pleasant experience for our guests. Your comfort is important to us, and we appreciate your understanding. If you choose to stay with us again, we're committed to providing a cleaner and more comfortable environment. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Wayne, Thank you for taking the time to review your visit. We are glad your overall stay was pleasant, but we want it to be outstanding. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Sheri, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our staff. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel and providing your valuable feedback. It is regrettable to learn about the noise disruption, and we apologize for any disappointment caused. We are committed to maintaining the comfort of our guests, and your insights will assist us in our continued efforts to enhance the guest experience. We hope you will consider allowing us a future opportunity to welcome you back and show you a much-improved stay.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with our team to see what went wrong and how we can enhance our guest experience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Manjit, Thank you for the generous review. We love knowing how pleased you were with our convenient location. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to this area.Sincerely,Hotel Management

Dear Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. We hope to have the privilege of surpassing your expectations on your next visit.Sincerely,Hotel Management

Dear Deborah, We sincerely apologize for the inconvenience you experienced during your attempted check-in. This situation certainly does not reflect the standard of service we aim to provide. We understand the frustration caused by the miscommunication. Our team is thoroughly investigating this matter to prevent such occurrences in the future. We genuinely regret this impact on your stay, and we hope you will give us another chance to provide you with the positive experience you deserve. Please feel free to reach out if you have further concerns or if there is anything we can do to rectify this situation.Sincerely,Hotel Management

Dear Arthur, We appreciate your feedback and are pleased to hear that you found the interior clean and enjoyable. We understand the importance of a safe and comfortable environment. We will address the concerns about the exterior to ensure a more pleasant overall experience for our guests. If you have additional details or suggestions, please feel free to share them. We value your input and hope to welcome you again for an improved stay in the future.Sincerely,Hotel Management

Dear Sergii, We're sorry your experience didn't meet your expectations. If there are specific concerns you'd like to share or if there's anything we can do to improve, please feel free to reach out to us directly. We value your feedback and hope to provide a better experience. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Lawrence, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the services of our team. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Susan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and pest control team are checking the room on a priority basis as we want our guests to have a perfect hotel experience while with us. Considering this as a rare incident, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Anshul, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments and look forward to welcoming you back soon! Sincerely,Hotel Management