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Reviews of Hampton Inn & Suites Phoenix Chandler-Fashion Center AZ

2.5 out of 5
Hampton Inn & Suites Phoenix Chandler-Fashion Center AZ
1231 S Spectrum Blvd, Chandler, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1008 reviews" "
Rating 8 - Good. 202 out of 1008 reviews" "
Rating 6 - Okay. 62 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to interstate highway
Stayed 2 nights in May 2024

10/10 Excellent

LORI, FARMINGTON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, quiet, very nice front desk staff.
Stayed 1 night in May 2024

6/10 Okay

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a fire alarm at 10:30pm. The staff appeared to completely unorganized and we're sending guests back to their rooms before the hotel had been checked and cleared by the fire department even though the audible alarm continued to sound. The parking lot was filled with cars and yet there were no more than 20 people outside until the fire department arrived and verified it was ok to re-enter the hotel. This is the reason for such a low "Staff" rating. The check-in and kitchen staff were 5 star The hot included breakfast was fantastic.
Stayed 1 night in May 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and quiet - we went for a long walk in the morning and enjoyed the beautiful landscaping and well-kept grounds. The rooms were spacious and pleasant, although the bathroom was in need of a little repair to the grout. Lovely property!
Stayed 1 night in Apr 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time and letting us know how we are doing. We are all very pleased to see that your stay was pleasant. We appreciate all feed back and I will make sure to pass along your comments to the staff. Come back and see us.

10/10 Excellent

Oscar

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The room was spotless, and the hot breakfast was above average. I would definetly recomend this hotel and stay again on future visits to Chandler. They are also pet friendly and welcomed out service dog. They do have dog relief areas in the front and back of the property.
Stayed 1 night in May 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We appreciate all feed back and I will be sure to share your comments with our staff. We are also very pleased to see you were able to fully enjoy breakfast. We would love to have you come back and see us.

8/10 Good

Stella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place. Overall everything is nice. Good place for the rate. The only negative is the pillows are too soft for me
Stayed 1 night in May 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We are very pleased to see that your stay was nice. I did see that your pillows in the room were not to your liking. When you come back and see us, let us know and we will see if we have some more firm pillows we would be able to provide. We would love to see you back in the future.

8/10 Good

Yafoor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We would love to have you come back and see us.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the breakfast was fantastic, and the staff were extremely friendly. Don't let the location fool you. While it seems to be hidden away in an industrial area with corporate buildings, the mall and other shops and dining are only a short drive away. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We are happy to see that your breakfast experience was fantastic and the staff was friendly. We price ourselves on being one of the best in the area and it looks like we were able to provide that to you during your stay. We cannot wait to see you again

10/10 Excellent

ARTHUR C.

Liked: Staff & service, property conditions & facilities
Hampton Inn and Suites are first class. Expedia needs work.
Stayed 1 night in May 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We are all happy to see that you feel our hotel is first class. We would love to see you again in the future.

10/10 Excellent

Richard Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great staff - very good stay!
Stayed 2 nights in Apr 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. I am very pleased to see that you had a great stay, not only in your room but with your staff interactions as well. We would love to see you again in the near future.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool area..nice hotel in safe area. Good options for breakfast and always replenished.
Stayed 3 nights in Apr 2024
Response from Anthony Deard - Dual General Manager on May 8, 2024
Thank you for taking the time to let us know how we are doing. We are all very pleased to see that your recent stay was good and that you were able to experience some of the amenities we have to offer. We would love to see you again on your future visits to the Chandler Arizona Area.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was awesome. Would come back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Apr 2024

10/10 Excellent

raymond, Tempe

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ginger, Whiteriver

It was clean.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good experience
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blackout for sleeping worked really well. The room was very comfortable and exactyly what we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked the area..close to restaurants and shopping.
Stayed 1 night in Apr 2024

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I placed my reservation online I was not aware nor was I informed of the $150.00 dollar security deposit until I arrived. I think that should be stated in the information before booking.
Stayed 1 night in Apr 2024

10/10 Excellent

Esmeralda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very nice and clean. I love the view of the mountains and it was absolutely relaxing.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great location, clean room. Fit my big family.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! The place was very clean and the staff was so friendly. The kids enjoyed the pool every evening, and the pool area was nice and clean. The rooms were quiet and the beds were clean and comfortable. The breakfast served was delicious! There was a friendly, comfortable and welcoming vibe about the place. I highly recommend this hotel when staying in Chandler.
Stayed 3 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great Breakfast
Stayed 4 nights in Mar 2024

10/10 Excellent

Cory

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities
It was a newer establishment and the staff was friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024

8/10 Good

Reginald

Traveled with family and small children
Liked: Cleanliness, staff & service
Had an issues with the bathroom lights a toilet but was taken care of in a timely manner. Great breakfast and helpful staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Stayed 3 nights in Mar 2024

2/10 Terrible

Jeff

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Room was huge
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Typical room and better then expected cleanliness. Breakfast was good. Price was high but better than most considering it was opening days for the Cactus League.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ramzi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Dec 2023

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but twice I got a room with food from a previous person in the fridge. Once = oops! Twice = time to revamp the cleaning checklist!
Stayed 2 nights in Feb 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was so friendly and kind. Room was very clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Miriam

Liked: Staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Feb 2024

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to shopping & dining options.
Stayed 4 nights in Feb 2024

10/10 Excellent

Javier

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed for the cost
Room was very tired. Furniture old and many scrapes. Very dusty, in fact I dusted it daily. Breakfast fair, low on food one day. Trash not emptied on Sunday or clean towels.
Stayed 5 nights in Jan 2024

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay. Near the freeway, very clean and quiet. Staff very friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Belen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with your family. The staff is above and beyond helpful and super nice. Thank you for a great stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so clean, quiet, and friendly. I so enjoyed the quiet low vibration of the a/c and how wonderfully cool it kept my room. Great breakfast omelette and good coffee. I’ll stay here again and again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service!
Awesome customer service! Manager was an absolute angel. Genuine willingness to be of service!
Stayed 2 nights in Jan 2024

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people
Stayed 3 nights in Jan 2024

10/10 Excellent

Ilea

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean and friendly place to stay with kids and pets.
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Book this Hampton Inn, because I was in town for some business. The breakfast was probably one of the best we’ve had at a Hampton Inn. We had an issue with the grab bar in the shower, which they Remedy real quick. The only problem I think I had was I had booked two separate bookings, and, I don’t think they got them put together but they were very nice and got us keys. Great stay overall.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean place and the staff is friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brandee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024