6 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hilton Phoenix Resort at the Peak

4 out of 5
Hilton Phoenix Resort at the Peak
7677 N 16th St, Phoenix, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 1285 out of 3324 reviews" "
Rating 8 - Good. 804 out of 3324 reviews" "
Rating 6 - Okay. 574 out of 3324 reviews" "
Rating 4 - Poor. 378 out of 3324 reviews" "
Rating 2 - Terrible. 283 out of 3324 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kuianna

Traveled with partner
Liked: Staff & service, amenities
Not very clean or as nice as what you think it would be for a resort. The pool was nice but everything else not really
Stayed 2 nights in Apr 2024

8/10 Good

Marco

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
I enjoyed the facility very much. I would like more food options within the resort. It would be great if the Starbucks in the resort had more food to offer. The room we stayed in needs to upgrade the bathroom especially the shower/tub. Last year the room we got was better and updated. The employees are great i really appreciate how welcomed we feel there and not afraid to ask any questions. Thank you for a great weekend stay. I thought it was a great idea to have a full bath and a half that helped out very much it is brilliant. Overall it is great but updating the rooms would be wonderful and the fee that we get charged daily is crazy because i would think i already payed everything when I reseved the room and then an additional fee to stay at the resort? I didn't appreciate that because it's obvious that i am using the pool and other facilities in the resort if i am staying there why charge daily on too of the expensive fee to stay there.
Stayed 2 nights in Apr 2024

6/10 Okay

Michael, Holbrook

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
rooms need to be upgraded....furniture is old ., and peeling.
Stayed 7 nights in Apr 2024

8/10 Good

Troy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucks and the coffee.
Stayed 1 night in Apr 2024

2/10 Terrible

Gohar

Disliked: Cleanliness, amenities, property conditions & facilities
For 2 days our door lock wasent working we called service for 3 times so the 2nd day they finally fixed it .room was dirty and one of the jacuzzi didnt even work .not worth the price
Stayed 4 nights in Apr 2024

8/10 Good

isis

Liked: Cleanliness, staff & service
The hotel room was ok. It was spacious and clean but dated. The couch smelled like feet. Our door handle and lock was not working properly and had to be replaced while we were there. The staff was friendly, but it sucked to sit there for an hour waiting for it to be replaced. The hole in the wall restaurant was not good. The salsa was not hot at all and tasted like it came out of a can. The pizza was so gross, my husband who eats anything, spit it out. The staff there were friendly though. The pools and golf were fun.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! I was here last year with my dad and my younger sister to celebrate her birthday. My sister loved it so much we came here again!! My sister is 53 years old and has down syndrome. She loves the waterslide, lazy river and mini golf! So many fun things to do without having to leave the premise. I especially want to mention that the staff are all very friendly and helpful specifically PATTY WASHINGTON. My sister requires some assistance; Patty gave us connecting rooms that were close to the pools. She also let my sister choose 2 gifts from the gift shop (as a bday gift) which she personally signed for. Patty was so kind and very understanding of my sister's specific needs. Having connecting rooms made our vacation experience so much better and easier. Thank you to Patty and all the staff for your kindness and generosity that made our trip a fun and memorable one! See you again next April 2025!!
Stayed 4 nights in Apr 2024

6/10 Okay

yulia

Stayed 4 nights in Apr 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for a relaxing day before our red eye back east
Stayed 1 night in Apr 2024

10/10 Excellent

olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Patty, Toronto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the waterpark
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Unusual location, but convenient to airport and city.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Traveled with family
Liked: Amenities
Could have been a bit cleaner but overall good experience
Stayed 3 nights in Apr 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent starting with the front desk and ending with the maid service. Hotel is undergoing remodeling and should have stated that on the website. Onsite restaurant was closed due to remodeling, but excellent nearby restaurants to be golf carted to by hotel staff. Microwaves would have been nice addition to the hotel rooms.
Stayed 3 nights in Apr 2024

6/10 Okay

Jeremy

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with kids. If you dont have kids, you will hear them in the pool till 11 pm. Easy walk to the water park, restaurants. Nice area. We enjoyed our trip.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dennis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for a family. Staff was very accommodating and friendly. Someone was always cleaning the facility. Very clean!! Great pool(s)/lazy river/waterslide and mini golf course.
Stayed 3 nights in Apr 2024

8/10 Good

Rafael

Liked: Cleanliness
Disliked: Staff & service
Great hotel for families . Water park is great. I wish the staff were nicer Couid really make a huge difference .
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, a paradise oasis. Treating guests so well!
Stayed 2 nights in Apr 2024

4/10 Poor

Tara, Snohomish

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water took 10 minutes to heat up. AC was extremely load when it shut off and washer and dryer were outside our room and I thought a train was going by
Stayed 8 nights in Apr 2024

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this place!!
Stayed 1 night in Apr 2024

10/10 Excellent

Julie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this location. We love the pool and the River Ranch, the dining pptions, and the location. Everyone is always very kind and friendly, from the front desk, to housekeeping, to the pool service crew and servers.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wwe will come back again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sylvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property for families. It is not the newest decor or most up to date but it has what you need. Pools are amazing. They are heated for our April vacation and best water I’ve even been in. I don’t go into pools even if they are 80 degrees with my kids bc they are still cold. This was perfect whatever it was. For the first time I could join my kids in the lazy river, go down slides and be in the pool to play. Restaurant staff was great as was the food!
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. My family of 5 had a great weekend here. Nice swimming facilities. Starbucks in lobby. Food was good but pricey. Drinks pricey. My wife said the spa was nice. Not many food options around. The resort was nice, the casitas around the resort are clearly abandoned. The landscaping around the casitas is trashy compared to the rest of the resort. Rooms were clean. Sitting area was nice but not AMAZING. We paid $250/ night after taxes and fees etc and that was perfectly priced.
Stayed 3 nights in Apr 2024

4/10 Poor

Sondra

Traveled with group
Disliked: Property conditions & facilities
First I found a dirty sock underneath the bed and then I found a used condom wrapper and box in the bedside table drawer. I was cold so I took down a blanket from the closet and it had some long hair in it. I have very short hair. The furniture was all dinged up. You could feel the metal bars while sitting on the couch. We went down to the hot tube and you could see bugs running around. The whole hotel was worn out and needed a complete overhaul. Not what I would expect from a Hilton Hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was fun enough for the kids for the 3 nights we were there, but on site food options were very slim and not the greatest. There were some closed restaurants and the hole in the wall seemed to be all that was open and not the best. The staff at the bars were not the friendliest either. We also had an incident with a staff-driven golf cart and our 3 year old falling off with scrapes all over her face and knees, and management never reached out to follow up on her which was surprising. We had a good stay overall, but would probably look elsewhere with more options for the price next time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Apr 2024

8/10 Good

Todd William, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd stay here. Definately noticeable was that the room furnishings and carpets are dated and worn. Our first room had a severely sticky door. Front desk sent maintenance right away who told us it needed more work. Bell desk sent us a bellhop who helped us move to a new room right away. All the rooms are suites which makes relaxing to watch tv sweeter because you can sit upright on a couch instead of lying/sitting on the bed to watch it. The River Ranch waterpark is the jewel of the property. Lots of pools, a water slide, a waterfall and the lazy river. That is by far the most appealing feature. Totally worth it! Room prices are competitive and fair. Then to top it off, there is fabulous mexican restaurant within easy walking distance, cleverly named "Aunt Chiladas", with fabulous food, drink and atmosphere. Definately will stay here again and again!
Stayed 6 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Amenities
Thanks!
Stayed 4 nights in Apr 2024

8/10 Good

Hallie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic views of the mountain ranges was beautiful. The Gym & Spa was very clean & nice. The pool, lazy river & miniature golf closed too early.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was excellent. All of the staff were kind and helpful and the 1 minor issue that we had with the toilet was fixed almost immediately upon contacting the front desk. We would stay here again without hesitation and recommend to others as well.
Stayed 3 nights in Apr 2024

4/10 Poor

Meka

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The water park had an old town look we checked in at 4pm but water park closed at 6pm the water slide was also closed. We didn't have a microwave and the mini fridge was was warm
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The lazy river was clean and relaxing. The staff was nice. The suite was spacious. And, the resort was also close to a wonderful Italian restaurant.
Stayed 1 night in Apr 2024

8/10 Good

Nataliya I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would nice to have microwave in the room
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024

4/10 Poor

Jamie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is just ok, old and starting to look run down. The room wasn't the cleanest. The restaurant is overpriced and the food is subpar. It waa fine for one night but we wouldn't book again.
Stayed 1 night in Apr 2024

2/10 Terrible

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Jessika

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a family vacation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kateryna, Seattle

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Amenities
Love the pool and water park. The pool bar is not open as often as we would have liked.
Stayed 6 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlito Gil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly place. Great if you have students. We loved the area.
Stayed 4 nights in Apr 2024

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Great hotel for families
Stayed 2 nights in Apr 2024

10/10 Excellent

Mellissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Julie

Stayed 1 night in Apr 2024

10/10 Excellent

Tobi Ann

Stayed 3 nights in Apr 2024

10/10 Excellent

Allison

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel! Geared towards kids and adults.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeffrey, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay. Our 11 year old son loves it here. Been there a couple times and always enjoy. Staff is very nice and helpful.
Stayed 4 nights in Apr 2024