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Reviews of Holiday Inn Express & Suites Phoenix West Tolleson, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Phoenix West Tolleson, an IHG Hotel
1750 N. 95th Lane, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 144 reviews" "
Rating 8 - Good. 20 out of 144 reviews" "
Rating 6 - Okay. 7 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 9 out of 144 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and easy to get to my room.
Stayed 1 night in May 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel. My only complaint is the shower. They don’t seem to be slip resistant and I always slipped and fell. Otherwise, would definitely stay again.
Stayed 1 night in May 2024

8/10 Good

Todd

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Karla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024

8/10 Good

gentlemanmack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great staff, good breakfast bar. Gym was clean with the basic equipment for body resistance or aerobic conditioning. Had a problem with my room's entry door. Staff immediately placed me in a new room. Close to a number of big box stores, talking stick amphitheater, good restaurants. I'd definitely stay there again.
Stayed 2 nights in Apr 2024

8/10 Good

Linda, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple & clean. Pump didn’t work on bath body soap. Traffic noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for concert access
Stayed 1 night in Apr 2024

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great little breakfast, comfy clean rooms. Would def come back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Jim, Diamond Bar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean spacious facility
Stayed 1 night in Apr 2024

10/10 Excellent

Deirdre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was new/modern, clean, and provided all the amenities that my partner and I required. We only stayed 1 night, but we very much enjoyed our stay. The continental breakfast was also delicious. It was a 7-min Uber ride from the venue we went to (Talking Stick Ampitheater) so if we ever visit again, we will definitely book! Price was decent.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristina

Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica, Yuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price. Location is ok.
Stayed 1 night in Apr 2024

10/10 Excellent

CARLA, Heber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved it, excellent breakfast😊
Stayed 1 night in Apr 2024

6/10 Okay

Myra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I enjoyed our stay. She's a teen, so not a small child, but I felt safe leaving her so I could have a night out for my birthday. The breakfast is great, big selling point for my daughter. We will be back. Lisa is amazing! I chatted with her in the mornings. She keeps up with stocking the breakfast area and cleaning the dining area. She has true pride in her work and speaks highly of the owner. She is very lovely to speak to. I'll be back soon for a mommy weekend. Thank you.
Stayed 3 nights in Mar 2024

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Alda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need to be updated. It was clean and comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Charlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot and hallways were well lit. The room and bathroom was very clean. Lots of storage. Fitness room was very clean. The breakfast was good and always well stocked by the staff.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay !
Stayed 1 night in Mar 2024

10/10 Excellent

Hilda

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean, no weird smells, and quiet even on the first floor
Stayed 1 night in Mar 2024

6/10 Okay

David

Traveled with family
Liked: Staff & service
Stayed a few days, room could have been cleaner than it was. Noisy doors and people walking above us. Staff were friendly. Pool was small but good. Average breakfast and the pancake machine was broken.
Stayed 3 nights in Mar 2024

6/10 Okay

Ramesh, Mason

Business traveler
Liked: Cleanliness, property conditions & facilities
I was a little disappointed with this hotel. The property is located in a convenient location and breakfast was pretty decent. However, I had two issues with it - my room was extremely noisy, especially from the road nearby and at odd times way past midnight. I was unable to sleep a single night out of the four that I stayed there. Secondly, room service was sub-par...housekeeping did not turn up any of the days of stay. I did request housekeeping one of those days...they made the bed, but did not empty the trash nor did they replace the coffee pods.
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Your poor front desk worker need extra help. She did a great job under pressure
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph, North Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked us in was extremely helpful. She has helped us out throughout the evening with all our questions and requests. THANK YOU SO MUCH!!
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean , quick check in , and coffee always available
Stayed 1 night in Mar 2024

8/10 Good

Shamane, Tucson

Stayed 1 night in Feb 2024

4/10 Poor

Genevieve

Stayed 3 nights in Feb 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and staff
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property. One night stay. Pleased with the location, service, price, and room.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but understaffed
Good hotel. Nice staff. Very understaffed. We had to wait in the lobby for an hour to check in after check in time. So that was pretty frustrating. And there was only one person working breakfast so food was running out most of the morning.
Stayed 1 night in Feb 2024

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Spring Training Getaway
Very nice room with a very comfortable King bed. The room was clean and the hotel was perfect for our visit to Camelback Ranch the next day.
Stayed 1 night in Feb 2024

10/10 Excellent

Todd, Tucson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A seemingly brand new property. Super clean and organized. Good people working there. Quiet even though right next to the 101 and the 10. Convenient location. Gotta love that free breakfast….load up!
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend it
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice, clean and staff was very friendly. We had left some items behind and after contacting the hotel staff we were able to make arrangements to have our non replaceable items mailed to us.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimm

Stayed 1 night in Feb 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Bak

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
finish touch makes the difference.
the hall way was dirty, the workers did not vacuum the reminisce in the hall way. It wasn't just one spot but along the whole hallway on the 2nd floor.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lynae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming
Stayed 2 nights in Jan 2024

10/10 Excellent

Marlene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly. The room was extremely comfortable and clean.
Stayed 2 nights in Jan 2024