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Reviews of Homewood Suites by Hilton Phoenix Airport South

3 out of 5
Homewood Suites by Hilton Phoenix Airport South
4750 E Cotton Center Blvd, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 211 out of 284 reviews" "
Rating 8 - Good. 44 out of 284 reviews" "
Rating 6 - Okay. 11 out of 284 reviews" "
Rating 4 - Poor. 4 out of 284 reviews" "
Rating 2 - Terrible. 14 out of 284 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael G.

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part, things were great. Kyndall at the front desk was super nice and helpful. She could tell we were exhausted and did everything she could to make our check in smooth and fast. Overall, would recommend.
Stayed 6 nights in May 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in throughout our stay, the entire staff were friendly and helpful and made our stay very comfortable. Would definitely come back when we’re in the area.
Stayed 2 nights in Mar 2024

6/10 Okay

Valerie, Newburyport

Traveled with partner
Disliked: Property conditions & facilities
An ok hotel… somewhat tired. An old fashioned shower curtain instead of updated glass shower door - apparently typical of many Hilton properties but a real negative for us.
Stayed 1 night in May 2024

10/10 Excellent

Veronica, Wakefield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homewood by Hilton is always a great choice! Our room was spacious with very comfortable beds. We loved having a living room and a kitchen! The pool and the hot tup were amazing. The hotel was super clean. Staff was very kind. The breakfast was delicious with options for everyone. The location of the hotel is very convenient. Super close to the Phoenix Zoo and the Dessert Botanical Gardens. There are lot's of dining option just 5 minutes away. We loved eating at the Panda Express nearby. Overall, very happy with our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from Shannon D. Hubbard - Guest Services Manager on Mar 11, 2024
I will pass along your kind words to my staff! We are all excited you enjoyed your stay!

8/10 Good

zoey

Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 1 night in Mar 2024
Response from Shannon D. Hubbard - Guest Services Manager on Mar 11, 2024
Thank you for staying with us!

10/10 Excellent

Chelley, Tustin

Traveled with partner
Liked: Property conditions & facilities
great place to stay while going to an angels spring training game!
Stayed 3 nights in Mar 2024
Response from Shannon D. Hubbard - Guest Services Manager on Mar 10, 2024
Thanks for staying with us!

10/10 Excellent

Nadia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, clean rooms and an amazing breakfast spread!
Stayed 1 night in Feb 2024
Response from Shannon D. Hubbard - Guest Services Manager on Mar 10, 2024
Thanks for staying with us!

10/10 Excellent

Rea

Liked: Property conditions & facilities
The staff were friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Shannon D. Hubbard - Guest Services Manager on Feb 11, 2024
I appreciate your great review! Thanks for staying with us!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite fir PHX
Staff took great care of us. Just miss the welcome reception we enjoyed there at our last stay. Overnite desk mgr ordered us a Lyft driver because their hotel shuttle driver did not show up for work. That’s the kind of service I look for when we travel. Our overnite stay was only for the shuttle service to PHX so glad they could come thru for us.
Stayed 1 night in Jan 2024
Response from Shannon D. Hubbard - Guest Services Manager on Jan 10, 2024
I am certainly glad we were able to help! Thanks for staying with us and see you next time!!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient airport pickup. Clean and nice hotel with great breakfast
Stayed 1 night in Dec 2023
Response from Shannon D. Hubbard - Guest Services Manager on Dec 20, 2023
We are glad you enjoyed your stay! Thanks again for staying with us!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly place to stay in Phoenis
The front desk was very helpful in giving us directions to places and answered all of our questions.
Stayed 1 night in Nov 2023
Response from Shannon D. Hubbard - Guest Services Manager on Nov 22, 2023
I am glad we could help! Thanks again for staying with us!

10/10 Excellent

vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love Homewood Suites......nice to have our own roomy apartment with full kitchen......airport shuttle is always appreciated and you can't beat the wonderful evening meal and full breakfast........the saddest part is checking out......
Stayed 1 night in Oct 2023
Response from Shannon D. Hubbard - Guest Services Manager on Nov 13, 2023
Thank you for the great review, Vicki! We are glad you enjoyed your stay, and the only thing good about leaving, is it gives us a chance to see you next time!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Shannon D. Hubbard - Guest Services Manager on Oct 25, 2023
Thank you for the great score. I'm glad we enjoyed your stay.

10/10 Excellent

Robert, Lompoc

Stayed 2 nights in Oct 2023
Response from Shannon D. Hubbard - Guest Services Manager on Oct 23, 2023
Thanks for the great score! I am glad you enjoyed your stay and can't wait till you visit us again!

10/10 Excellent

Jaime

Stayed 1 night in Oct 2023
Response from Shannon D. Hubbard - Guest Services Manager on Nov 3, 2023
Thank you for the great review! I am glad you enjoyed your stay and can't wait to your next visit!

10/10 Excellent

Tracey, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was extremely nice! Complimentary breakfast was the best! Very friendly staff! Our sweet was just perfect! Will be booking here every chance I get 😍
Stayed 4 nights in Aug 2023
Response from Shannon D. Hubbard - Guest Services Manager on Sep 13, 2023
I told the staff about your heart eyes emoji! We are all excited you enjoyed your stay and can't wait to see you next time!

10/10 Excellent

Jonelle

Stayed 2 nights in Aug 2023
Response from Shannon D. Hubbard - Guest Services Manager on Sep 23, 2023
Thanks for your great score!!

4/10 Poor

Erika

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok, but the basics are overlooked.
The front-desk professional started our stay off right - we got in late and she was very quick and friendly. We went to sleep, but when we got up in the morning - once already in the shower it was discovered that the big bottles of shampoo and conditioner mounted to the wall were totally empty - that had to have taken more than just a day to happen. Alos, there were not enough towels which required another trip to the front desk. On a time crunch I couldn't reshower so it was not great. We just wanted the bare minimum on our short stay and these little, but very big misses, really made for a stressful morning.
Stayed 1 night in Jul 2023
Response from Shannon D. Hubbard, Guest Services Manager on Jul 27, 2023
I appreciate your feedback and apologize for all of those missing items. That is not normally what happens, but I will let housekeeping know that we did miss filling that room. Please email me directly at shannon.hubbard@hilton.com any further questions or issues. Thanks again for staying with us!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot of construction in the area right now. The Lyft driver negotiated with no problem though. Easy walk to several fast food eateries.
Stayed 1 night in Jul 2023
Response from Shannon D. Hubbard - Guest Services Manager on Jul 20, 2023
Thank you for staying with us! See you next time!

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place in Tempe
As always, enjoy staying here. Very friendly staff, awesome breakfast bar, very clean rooms, many amenities, pool area is amazing and it’s very quiet.
Stayed 1 night in Jul 2023
Response from Shannon D. Hubbard - Guest Services Manager on Jul 12, 2023
We are always happy to have you here! Thanks for staying with us and see you next time!

10/10 Excellent

dulaya

Stayed 1 night in Apr 2023
Response from Shannon D. Hubbard - Guest Services Manager on May 10, 2023
Thanks for the great review!

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold showers
No hot water in the morning.
Stayed 1 night in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 28, 2023
My apologies for the maintenance issue with the cold water. My system was strained because of the occupancy levels, so it affected the water available. I will add 20,000 points to your Hilton Honors account for the inconvenience. Thanks again for staying with us!

4/10 Poor

Mariela

Traveled with family and small children
Disliked: Property conditions & facilities
Our room had no hot water! My kids and I had to shower with freezing water because the hotel could not fix it. We were not moved to another room because they were all booked. I would like a refund because not having hot water is unacceptable.
Stayed 1 night in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 20, 2023
I apologize for the water issues. When we talked at the desk before you left, I gave you half off your stay to accommodate for the issues. Thanks for staying with us and we hope this does not deter you form staying with Homewood Suites in the future.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with nice big room and nice pool
Stayed 1 night in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 17, 2023
Thanks for that great review! I am happy we could be of service!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 17, 2023
I am sorry we were not able to meet your expectations during your stay. I hope this not sour you from Homewood as a whole. Thanks for staying with us.

2/10 Terrible

Jacqueline

Stayed 1 night in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on May 10, 2023
Thank you for staying with us . What was it about your stay that you did not enjoy? Your feedback will help us better serve our guests in the future.

2/10 Terrible

Michelle

Stayed 1 night in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Apr 5, 2023
Thank you for your feedback. If you could give me some details about what made your stay a "1", it may help improve our service for the next guests. Thanks again for staying with us and I look forward to your reply.

10/10 Excellent

Emily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property for families, especially those with young children, as the bedroom has its own door (so baby can go to sleep early than the parents). The room itself is amazing, almost like a studio or 1-bedroom apartment, complete with kitchen (with dishes/utensils), small dining table and full tub and shower in the bathroom. It's clean, modern and cozy inside. Staff was friendly and helpful. Breakfast runs until 10 a.m. and is great. Can't recommend this place enough!!
Stayed 2 nights in Mar 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 11, 2023
Thanks so much for your great review!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff.
Stayed 2 nights in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 5, 2023
I am happy we could make your stay a great one! Comr back and see us real soon!

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Very quiet rooms. Great staff. Fabulous breakfast.
Stayed 1 night in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Feb 26, 2023
I am excited to hear you enjoyed your stay! Come back and see us again!

8/10 Good

Hosam, TOMS RIVER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean. looks like it was remodeled recently. only things we did not like is the bathroom sink is outside the tub and toilet area and the bed comforter was not good.
Stayed 4 nights in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Feb 16, 2023
Thanks for your review! We are currently updating are comforters, so our apologies if you got a past dated one. Next time you come thru, we should have all new ones!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Short trip with late check-in and early departure. Phoned ahead of time about late check-in, no problem upon arrival. When I arrived, I arranged for shuttle to airport for the next morning - no problem. Staff was friendly and professional. Would stay there again.
Stayed 1 night in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Feb 16, 2023
We are happy we could be of service!

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 11, 2023
Glad we could make your stay fantastic

2/10 Terrible

Robert

Stayed 1 night in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Mar 11, 2023
I'm sorry to see you did not enjoy your stay. Next time let us know before you leave, and we'd be happy to help.

10/10 Excellent

Crissy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and rooms were very clean and had great amentities!
Stayed 1 night in Feb 2023
Response from Shannon D. Hubbard - Guest Services Manager on Feb 6, 2023
I am glad you enjoyed your stay! Thanks for staying with us and we can't wait to welcome you "Home" again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite
Stayed overnite for an early flight next day. Found out shuttle van was broke down but front desk clerk had already booked us a Lyft ride which was on time for us. Very nice welcome salad and snack bar with complimentary wine and beer. Stayed open a few minutes longer for us to take advantage of it. Clean and well maintained. Would use this property again. Caution is there is not much available to eat nearby
Stayed 1 night in Jan 2023
Response from Shannon D. Hubbard - Guest Services Manager on Jan 11, 2023
Thanks, Gary! I am glad you enjoyed your stay! Safe travels and see you next time!

10/10 Excellent

Elaine, Lemon grove

Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Shannon D. Hubbard - Guest Services Manager on Aug 16, 2022
Thanks Maria! It makes us happy when we get 10's! Thanks again for staying with us!

10/10 Excellent

Susan

Stayed 1 night in Jul 2022

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Room, good location, very enjoyable stay. Only possible problem was the hotel layout was a little confusing.
Stayed 2 nights in Jul 2022
Response from Shannon D. Hubbard- Guest Services Manager on Jul 30, 2022
Thanks for staying with us and for the review. Letr me know next time you're here and I'll see if I can help with the layout!

10/10 Excellent

Elaine, Lemon grove

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel each stay is top notch! Very clean and the staff are very accommodating with your needs, highly recommended and will be the only hotel my family and I stay during a trip to Arizona.
Stayed 1 night in Jul 2022
Response from Shannon D. Hubbard - Guest Services Manager on Jul 14, 2022
I am glad you enjoyed your stay! We appreciate your kind words and look forward to seeing you again!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend and would stay again!
One night stay, but very friendly staff! Lisa was especially nice! She actually went out of her way to get a snack for my kids for no reason at all but by the kindness of her heart. That meant a lot!! Would definitely recommend and would stay again! Room was clean and spacious!
Stayed 1 night in Jul 2022
Response from Shannon D. Hubbard - Guest Services Manager on Jul 14, 2022
Thanks Armando! Come back and see us again!

10/10 Excellent

Phillip

Stayed 1 night in Jun 2022

10/10 Excellent

Amy, Waynesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for our brief stay near the airport. They must have great management, very professional and friendly and spotlessly clean. Shuttle was convenient from airport, and they even took us to dinner and paid for our Lyft back to the airport when the shuttle was busy with another guest drop off. Very clean spacious suite with kitchen. Pool area was clean and towels available. Breakfast was very convenient. There are a few eating places next door but not much else around. Urban Bricks was a great lunch spot. We were hoping to have a pharmacy or grocery store nearby but closest we came to finding a place to buy travel stuff was a local Dollar Tree. Overall, highly recommend.
Stayed 1 night in Jun 2022
Response from Shannon D. Hubbard - Guest Services Manager on Jun 22, 2022
Thanks for staying with us and for your great review! We are glad you enjoyed your stay and cannot wait to welcome you home again soon!

10/10 Excellent

Joellen

Stayed 1 night in Jun 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shannon was amazing, very helpful
Stayed 1 night in Jun 2022
Response from Shannon D. Hubbard - Guest Services Manager on Jun 11, 2022
I appreciate your kind words! Enjoy your summer!!

10/10 Excellent

LeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Rooms were super quiet, very clean and kept up well. Hotel is adjacent to airport and Arizona State University in Tempe. I will be staying here each time I visit Phoenix!
Stayed 2 nights in May 2022
Response from Shannon D. Hubbard - Guest Services Manager on May 18, 2022
Thanks, LeAnn! We were certainly glad to have you and can't wait to welcome you "home" again soon!

10/10 Excellent

deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel experience! Three women of a certain age came together for a Phoenix mini-vacation and we lucked out choosing this place. The room (134) was spacious, with 2 queen beds and a sleeper sofa, a full kitchen, a table for card playing, a huge bathroom, 2 TVs. Everything was very clean. The free breakfast was a plus and served in a huge room with many seating options that overlooked the pool patio. The Wednesday night happy hour was delightful. The pool area and patio were secluded and well-maintained. Every single employee was above and beyond friendly and helpful. Maybe the best feature? A 24-hour free shuttle service that transported us not only to SkyHarbor and back but also to and from dinner every night, stopping to let us shop for snacks and beverages on the way back to the hotel. We didn't take advantage of the fitness room or the desktop computers and printers but they were available. Would definitely stay there again.
Stayed 3 nights in May 2022
Response from Shannon D. Hubbard - Guest Services Manager on May 18, 2022
We are excited you and your friends had a great time, Deborah! See you next time!

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, updated and clean hotel. Breakfast was not the best which was included with our overnight stay.
Stayed 1 night in May 2022
Response from Shannon D. Hubbard - Guest Services Manager on May 14, 2022
Thanks for staying with us!!