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Reviews of Residence Inn Phoenix NW/Surprise

3 out of 5
Residence Inn Phoenix NW/Surprise
16418 N Bullard Avenue, Surprise, AZ

Reviews

9.6

Exceptional

Rating 10 - Excellent. 442 out of 532 reviews" "
Rating 8 - Good. 73 out of 532 reviews" "
Rating 6 - Okay. 7 out of 532 reviews" "
Rating 4 - Poor. 5 out of 532 reviews" "
Rating 2 - Terrible. 5 out of 532 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Courtney on Mar 15, 2024
Thank you for the kind review Carrie! We are so pleased to hear that you enjoyed your say. We hope to have you back again soon!

6/10 Okay

Mr. Thomas James

Traveled with group
Liked: Cleanliness, staff & service
Looks like the hotel needs a little updating. And at these prices, it shouldnt need anythi g. Lastly, there's nothing near the hotel.
Stayed 4 nights in Mar 2024
Response from Courtney Neal on Mar 7, 2024
Thank you for your review, Mr. James. I have shared it with our management team, as we are always looking for ways to improve. Surprise is a smaller but developing city. We look forward to its continued growth and hope you will visit us again when we have even more development!

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place Ive stayed here in the past and will keep coming back!
Stayed 2 nights in Jan 2024
Response from Courtney on Feb 14, 2024
Thank you so much for your review, Niko! We are so happy to hear that you enjoyed your stay, and we are looking forward to having you back!

10/10 Excellent

Maureen

Stayed 3 nights in Jan 2024
Response from Courtney on Apr 10, 2024
We are so happy to see that you enjoyed your stay! We loved having you and hope to see you back again soon!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was spacious and clean. Kitchen is showing a little wear but still was very good to have. Walls are thin and there was so much banging outside my room (next room perhaps) that I actually thought someone broke in to my room.
Stayed 3 nights in Jan 2024
Response from Courtney Neal on Jan 9, 2024
Hi Patricia,Thank you for taking the time to share your recent experience with us. We are happy to hear that you enjoyed the property and that you found it spacious and clean.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by other guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity to host you again whenever your travels bring you back to the area.

10/10 Excellent

Ritha

Stayed 3 nights in Dec 2023
Response from Courtney Neal on Jan 2, 2024
Thank you for your kind review Ritha! We are so happy to hear that you enjoyed your stay. We loved having you here and hope to have you back again very soon!

10/10 Excellent

renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to football camp!
We had a great stay! Only thing the fire alarm blasted in the middle of the night, but they let us stay a couple hours after check out time. Breakfast had some quiche bowls that were tasty!
Stayed 1 night in Dec 2023
Response from Courtney Neal on Dec 18, 2023
Hi Renee!Thank you for letting us know about your stay! We are so happy to hear that you enjoyed it! We loved having you and hope you stay with us again soon!

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, property conditions & facilities
When we called to see if we had a full kitchen they assured us all the suites had a full kitchen. When we got there that wasn’t the case and they could not accommodate us with one. We were there to cook some home cooked meals for our 93 year old mother. Very disappointed!
Stayed 4 nights in Dec 2023
Response from Courtney Neal on Dec 11, 2023
Hi Gene, Thank you for sharing your experience with us. We are sad to hear that it was not what you had expected. While our suites have a fully equipped kitchen with a stovetop, microwave, fridge, and dishwasher, they do not all have ovens. We apologize that when booking, you were not completely aware of what our full kitchens were equipped with, as it must have felt disappointing not being able to bake while here. We have talked to the staff and have reminded them of the importance of being more detailed and asking more questions, ensuring we meet the needs and wants of our guests.Thank you again for your feedback; we hope to have you back again soon!

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Courtney Neal on Nov 29, 2023
Hi Holly!Thank you for taking the time to leave us a great review! We love hearing that our guests enjoyed their stay! We hope to have you back again very soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Courtney Neal on Nov 29, 2023
Hi Aaron!We are so pleased to hear that you enjoyed your stay! We loved having you and hope to have you back again soon!

10/10 Excellent

Barry

Traveled with family
Staff is friendly and accommodating, the room is clean and comfortable.
Stayed 4 nights in Nov 2023
Response from Skylar on Nov 12, 2023
Hi Barry,Thank you for choosing to stay with us! We strive to provide excellent service and are ecstatic to hear we've succeeded! We thank you again for choosing to stay with us and hope to see you the next time your travels bring you to the area.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay☀️
Relaxing environment, wonderful sitting areas (inside and out), fantastic-free breakfast variety provided (The small hot breakfast quiches are delicious), clean pleasant environment. The employees were phenomenal; friendly and so helpful!! Our favorite place to stay in Surprise, AZ ☀️
Stayed 3 nights in Oct 2023
Response from Courtney Neal on Nov 2, 2023
Thank you for your kind review, Jacqueline! It was a pleasure having you here, and we hope to see you again soon!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in Oct 2023
Response from Courtney Neal on Oct 23, 2023
We are so happy to hear that you enjoyed your stay. We hope to have you back again soon!

10/10 Excellent

T. Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Courtney Neal on Oct 20, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Courtney Neal on Oct 20, 2023
Thank you for your review, Karen! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Staff was amazing and the hotel was clean and accommodating.
Stayed 3 nights in Sep 2023
Response from Courtney Neal on Oct 20, 2023
Thank you so much for your review and your kind words! We loved having you and hope to see you again very soon!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. They were all super friendly and helpful. Would definitely stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Linda Blevins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, helpful, and professional. Accommodations were very nice. Most hotels offer breakfast, and Residence Inn was no exception. Where they differ is that the quality of the breakfast was outstanding - definitely a cut above the standard offering. Coffee was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Linda Blevins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very nice accommodations.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and convenient location
Stayed 1 night in Aug 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the Residence Inn
We had to stay for a few weeks due to construction at our home. The Residence Inn in Surprise was a great choice. ALL of the folks that work here are super friendly. Our room had a kitchen which made things so much easier. They also have a hot breakfast in the lobby every morning. The beds are super comfortable.
Stayed 7 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cold water. When its 114 in the shade it would nice to be able to take a cold shower or spalsh cold water on your face. I let the water run for ten minutes. Still no cold water! The front desk clerk upon check out was wearing a mask. He was hard to hear as I'm hearing impared. I would urge him to look at the most recent research on masking.
Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect hotel…next time I will have to stay longer.
Stayed 1 night in Jun 2023

10/10 Excellent

seung

Liked: Cleanliness, staff & service, property conditions & facilities
Clean as new and convenience location
Stayed 3 nights in May 2023

10/10 Excellent

Bartosz

Stayed 7 nights in Apr 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Thank you!
Stayed 3 nights in Apr 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely impressed with how the property looked.
Stayed 8 nights in Apr 2023

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property
Stayed 5 nights in Jan 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work-loved that this was not "tourist focused". Lots of room for extended stay! Really appreciated daily housekeeping and responsive maintenance!!
Stayed 8 nights in Oct 2022

10/10 Excellent

Veronica, Navarre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Close to everything. Beautiful and very clean.
Stayed 6 nights in Sep 2022

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast service. The bathroom/shower area did not have a fan.
Stayed 5 nights in Sep 2022

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved hotel. We had a small dog with us. For room to be a pet room, it was very clean and did not smell.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Stayed 2 nights in Sep 2022

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with a friendly staff and good breakfast. The one room suite was spacious, clean, and very comfortable. It would be great for an extended stay. I was disappointed to find the pool full of leaves and some random trash blown in from the previous night's storm at noon the next day. I also had an employee key in and walk into my room without a knock or an announcement. He apologized and said he thought the room was vacant. About 45 minutes before checkout while I was getting ready for my flight I got a call from the front desk asking to access my room to change the CO detectors. I asked if it could wait until I checked out and they said that they were "limited on time but would try to do a few other rooms first." Not ok, so I just rushed out.
Stayed 2 nights in Aug 2022

8/10 Good

Fredrick

Stayed 2 nights in Aug 2022

10/10 Excellent

William

Stayed 1 night in Aug 2022

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Aug 2022

10/10 Excellent

William

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Minako

Stayed 6 nights in Jun 2022

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful & nice area. Felt safe & wonderful facility. Loved the kitchen.
Stayed 1 night in Jun 2022

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball Weekend
Couple Trip - great place to stay and unwind.
Stayed 3 nights in May 2022

10/10 Excellent

Efren

Stayed 1 night in May 2022

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Baby Shower Trip
Excellent place to stay!!!! Great staff!!!
Stayed 3 nights in May 2022

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome surprise
One of the best places ever. Close to all restaurants and parks
Stayed 3 nights in May 2022

10/10 Excellent

Lara

Stayed 2 nights in Mar 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, exorbitant pet fee
This was a great place to stay for the AKC Dog Show next door, and a preferred hotel listed in the program. Clean, seems new or close to it, very friendly front desk and other staff. However, a $100 pet fee, no matter how many nights (we stayed only one) is exorbitant. Other Marriot Residence Inn locations charge $20-25/night.
Stayed 1 night in Jan 2022

10/10 Excellent

Terra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large spacious units - good for family stays
Stayed 1 night in Jan 2022
Response from Residence Inn Surprise on Feb 1, 2022
Thank You for staying with us and we are so glad that you enjoyed your stay. Have A Nice Day :)