All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 124 out of 146 reviews" "
10 - Excellent
124
Rating 8 - Good. 11 out of 146 reviews" "
8 - Good
11
Rating 6 - Okay. 5 out of 146 reviews" "
6 - Okay
5
Rating 4 - Poor. 3 out of 146 reviews" "
4 - Poor
3
Rating 2 - Terrible. 3 out of 146 reviews" "
2 - Terrible
3
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Polina
Feb 16, 2024
Polina
Stayed 3 nights in Jan 2024
Response from Marshauna - AGM on Feb 18, 2024
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
This was our first time in Arizona and we have fallen in love with this state!!! The people are lovely and so genuine. This hotel checked all the boxes; good price, excellent location, friendly staff and the room was spacious. It was handy to have a kitchenette. The pool was warm and very clean. This is the prefect hotel to stay on this Scottsdale dale area. Very highly recommended!
Wendy
Stayed 5 nights in Jan 2024
Response from Ann C. - General Manager on Jan 27, 2024
WOW! Thank you so much for all the wonderful feedback. We strive to ensure our guests feel comfortable and we have consistency between all of our departments. I am so happy to hear our team delivered on this for you. We truly appreciate you choosing our hotel and look forward to taking great care of you again in the future!
Stayed here 2 nights visiting family. Great place, complimentary Tesla Charger was a plus! Great heated pool and putting green! Next time I ll bring my putter. Room was great with full kitchen! Kids loved it and slept in the pull out bed. Great breakfast for being included (for us at least). Would come back for sure!
joan
Stayed 2 nights in Jan 2024
Response from Marshauna - AGM on Jan 16, 2024
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!
Response from Ann C. - General Manager on Jan 4, 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!
Expedia has this as a "pet friendly" hotel. The catch is the friendliness comes with a $150 non-disclosed price.
Not pet friendly
Fabian
Stayed 1 night in Dec 2023
Response from Marshauna - AGM on Dec 31, 2023
Hello Fabian, Thank you for taking the time to share your recent experience at the Residence Inn Scottsdale Salt River with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Your rating of a 1 is failing in our eyes, which shows room for improvement for us. I would like to apologize of any inconveniences that the pet fee might have caused you and your family. We do have it noted on the website when booking to avoid any confusions. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Scottsdale.
Dear James, Thank you for taking the time to fill out a survey in regards to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
Needed a room after a doctor visit for my husband to rest before getting back on the road.
It worked out perfect for him to sleep and me having the sofa area to relax in made it very comfortable for each of us.
The kitchen area was very nice but not needed. I will keep this place in mind for a longer stay when we decide to take a staycation.
Teri or Mike
Stayed 1 night in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!
the property is modern, good gym with weights, staff is very helpful
Judith
Stayed 2 nights in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!
10/10 Excellent
STANLEY, Evanston
Dec 26, 2023
STANLEY
Stayed 3 nights in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!
Very pleasant stay; comfortable bed, excellent breakfast buffet and helpful staff. Only request is an exercise bike in the gym
Christopher
Stayed 4 nights in Dec 2023
Response from Ann C. - General Manager on Dec 22, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. I will definitely take your suggestion of an exercise bike under advisement as well. We look forward to welcoming you for your next Scottsdale getaway!
Wow, this is an exceptional property. Friendly, professional staff, nice lobby, great breakfast. Also, updated, spacious, clean, quiet rooms with great amenities. I loved my stay!
Michael
Stayed 3 nights in Dec 2023
Response from Ann C. - General Manager on Dec 22, 2023
Thank you so much for the awesome review and recommendation! We are thrilled to hear how much you enjoyed your experience with us. We truly appreciate your feedback and look forward to having you back again in the future. Have a fantastic day!
8/10 Good
Dustin
Dec 17, 2023
Dustin
Stayed 3 nights in Dec 2023
Response from Marshauna - AGM on Dec 20, 2023
Thank you for talking the time to leave your valuable feedback. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. Can I ask what we could have done better to make your stay a 10/10? Looking forward to hearing back from you!Thank you,
Great room, very nice staff, great breakfast and good amenities!
Lisa
Stayed 4 nights in Nov 2023
Response from Marshauna - AGM on Nov 30, 2023
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!
Response from Ann C. - General Manager on Nov 28, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Scottsdale Salt River with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Your rating of a 3 is a C in our eyes, which shows room for improvement for us. We would like to know if there were any elements of your visit we could have enhanced to receive a 4 or 5. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Scottsdale.
Response from Ann C. - General Manager on Nov 28, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!
great location, nice facilities at a reasonable price.
Fred
Stayed 3 nights in Nov 2023
Response from Marshauna - AGM on Nov 27, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!
We had a wonderful 3 night stay. The location was great, it close to the freeway. The staff was amazing. I enjoyed the hot breakfast every morning. The kitchen staff were great and kept up with the fast pace of keeping guests fed.
The only downsides I would say is the bed was much too firm for my liking. The walls were thin that I could hear the neighbors even through the night and that was using their indoor voices.
Overall I think we will be back soon.
Seriah
Stayed 3 nights in Nov 2023
Response from Jacob - Operations Manager on Nov 20, 2023
Thank you so much for taking the time to leave us a review of your experience. I am so happy to see that enjoyed your stay!Regarding the firmness of the mattress, we are always happy to provide foam mattress toppers at any time during your stay to soften up the bed for you. I do apologize for any noise opportunities you had with us as well. Please do not hesitate to let the front desk know and they will be happy to address it right then for you. We look forward to welcoming you back soon!
10/10 Excellent
Jarred
Traveled with family and small children, Traveled with family
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!
Response from Ann C. - General Manager on Sep 29, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!
The pool went under construction one day after we checking in the dead of summer. Certainly would have picked a different property if I know that would be the case but overall it was a fine stay, no complaints.
Verified traveler
Stayed 4 nights in Sep 2023
Response from Marshauna - AGM on Sep 20, 2023
Hello,Thank you for choosing the Salt River Residence Inn as your choice of stay! I would like to apologize for the inconvenience of the pool reconstruction. I have shared this with the appropriate team to ensure this doesn't happen again in the future. Thank you,
Response from Ann C. - General Manager on Sep 18, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!
Friendly and efficient service, clean rooms, kitchen amenity, nice pool and fireplace area, quiet and private.
Ricky
Stayed 4 nights in Aug 2023
Response from Marshauna - AGM on Sep 8, 2023
Hello!Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!Thank you,
Was great except on all the info on tv said check out was 12pm but the front office told us it was 11am was confused on how something like that could be wrong
Justin
Stayed 1 night in Sep 2023
Response from Jacob - Operations Manager on Sep 7, 2023
Thank you for taking the time to leave your valuable feedback. We take all feedback as an opportunity to grow and learn and improve as a hotel. I have forwarded your feedback to the engineering leadership team to ensure this is resolved in a timely manner. Thank you again for your feedback!
This property is right next to another Marriot property. They share the pool. Both appear to be newer properties. Breakfast was very good every morning with excellent service. Room wasn't very large but had everything we would need. It was clean and comfortable. Would definitely stay here again.
Deborah
Stayed 4 nights in Aug 2023
Response from Jacob - Operations Manager on Sep 7, 2023
Thank you so much for staying with us! We are happy to hear you enjoyed your stay and we look forward to welcoming you back again soon!
10/10 Excellent
Alejandro
Traveled with family and small children, Traveled with family
Clean rooms, staff was very proffesional. Located very convenient to shops and you can walk to Walmart in case you need anything right away. I do think the Hotel should have a better supply of pharmaceutical items though incase of need. But other than that it was a great stay and my family enjoyed it.
Alejandro
Stayed 2 nights in Sep 2023
Response from Marshauna - AGM on Sep 4, 2023
Hello! Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels! Thank you,
10/10 Excellent
Ray
Aug 28, 2023
Ray
Stayed 2 nights in Aug 2023
Response from Ann C. - General Manager on Sep 17, 2023
Dear Ray, Thank you for taking the time to fill out a survey in regards to your recent stay with us. We have shared your ratings with our team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.
Hello!Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!Thank you,
qe get thier and they had to transfer us to the other hotel next door. We get there there's no kitchen way smaller
DIANNA
Stayed 2 nights in Aug 2023
Response from Marshauna - AGM on Sep 4, 2023
Thank you for talking the time to leave your valuable feedback. It looks like we failed to meet your expectations and I sincerely apologize for that. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. I've shared your feedback with the appropriate team to ensure this doesn't happen again.
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!
4/10 Poor
Dylan
Aug 11, 2023
Liked: Cleanliness
Disliked: Staff & service
Dylan
Stayed 2 nights in Aug 2023
Response from Marshauna Butler - AGM on Aug 12, 2023
Hello, Thank you for taking the time to respond with your valuable feedback. Will you please take a moment to respond to me with your feedback that led to the rating of a "2" as I want to make this right with you. I lam looking forward to hearing back from you soon. Thank you,
Great stay here. The room was very clean and breakfast was good. Only thing was the pool was pretty dirty and that was one of the things we were really looking forward to. Definitely does not look as clean as the photos.
Maria Robelle
Stayed 2 nights in Jul 2023
Response from Marshauna Butler on Jul 30, 2023
Thank you for taking the time to leave your valuable feedback of your recent stay! I have had my Engineering team take care of the pool after the storm that occurred in Salt River. Thank you for noticing and letting us know. Looking forward to seeing you in the near future!
The beds were very comfortable and the rooms were spacious. I wish we could have stayed for a few more nights.
Michelle
Stayed 1 night in Jul 2023
Response from Marshauna Butler on Jul 10, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!
Nice hotel with comfortable bed. Shared pool with the nearby hotel but very nice.
Elizabeth
Stayed 1 night in Jul 2023
Response from Marshauna Butler on Jul 10, 2023
Thank you for taking the time to leave your valuable feedback of your recent stay! Looking forward to seeing you in the near future!
10/10 Excellent
Eric
Jul 5, 2023
Eric
Stayed 4 nights in Jun 2023
Response from Marshauna Butler on Jul 27, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!
Property was very nice, clean and comfortable. Staff was excellent. Would stay here again.
Eric
Response from Marshauna Butler on Jul 6, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!
Staff at front desk was extremely rude and unhelpful at check in, including the manager on duty whom I asked to speak with. Horrible customer service, attitude and demeanor, had I not pre paid for my reservation I would have certainly left and stayed elsewhere. Room was also dirty in several places, loud air conditioner with dusty dirty air. I’ve never had this bad of an experience at any other Marriott property before.
Nathaniel
Stayed 3 nights in Jun 2023
Response from Marshauna Butler on Jul 6, 2023
Thank you for talking the time to leave your valuable feedback. It looks like we failed to meet your expectations and I sincerely apologize about the cleanliness we could not accommodate for you. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. I've shared your feedback with the appropriate team to ensure this doesn't happen again.
Good day, Thank you so much for taking the time to rate your recent stay with us! It brings joy to hear that we are your new favorite hotel! We hope to see you again in the near future!Thank you,Marshauna
10/10 Excellent
Jeannine
Jun 6, 2023
Jeannine
Stayed 4 nights in Jun 2023
Response from Eric Valenzuela on Jun 12, 2023
Thank you for your 10 out of 10 rating, we hope to see you soon!
Nice property. Quiet, clean and very good beds. Only 2 negatives were a missing ice bucket. I requested one from front desk and they said they would bring it right out. Nobody ever came with one.
Second negative: the fan in the air conditioner periodically made loud noises for extended periods of time. I reported to front desk upon checkout. Otherwise staff was courteous and professional.
Fred
Stayed 2 nights in May 2023
Response from Marshauna Butler on Jun 2, 2023
Thank you for sharing the feedback of your stay! I apologize for the missing of the ice bucket and the noise from the air conditioning. I have shared your feedback with my engineering team to ensure this doesn't happen again in the future. I hope that we see you again in the future!
10/10 Excellent
Dimitra
May 12, 2023
Dimitra
Stayed 1 night in May 2023
Response from Marshauna Butler on Jun 2, 2023
Thank you very much for your review, we hope to see you again!
Response from Tyler - Residence Inn on Feb 20, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!
Front desk needs help . No housekeeping when i requested it for my stay . We check out early on a 5 night stay . Rooms are to small to much furniture in these small rooms is ridiculous. Not necessary. . Carpets need to vacuumed. . Found too many ugly things around the floors and corners . Disgusting.
Debi
Stayed 4 nights in Nov 2022
Response from Residence Inn on Nov 29, 2022
Thank you for choosing our Residence Inn, and for sharing this feedback. I sincerely apologize, as this is not the experience we want you to have while here. We have shared your response with the appropriate departments and will take action to prevent similar opportunities from arising in the future. Once again, thank you for staying with us. We hope to welcome you back and turn around your experience during your next stay.
like the kitchen ette in the room--very friendly ---efficient--helpful staff---bed very comfy--liked the breakfast and being able to get cooffee early in the morning even before the breakfast begins
Bernadine
Stayed 6 nights in Nov 2022
Response from Tyler - Residence Inn on Nov 28, 2022
Hi Bernadine,Thank you for staying with us! We are so glad to hear you enjoyed your stay, and look forward to welcoming you back again soon!