Exterior

Reviews of Residence Inn Scottsdale Salt River

3 out of 5
Residence Inn Scottsdale Salt River
5351 N PIMA RD, Scottsdale, AZ

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 146 reviews" "
Rating 8 - Good. 11 out of 146 reviews" "
Rating 6 - Okay. 5 out of 146 reviews" "
Rating 4 - Poor. 3 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Polina

Stayed 3 nights in Jan 2024
Response from Marshauna - AGM on Feb 18, 2024
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Arizona and we have fallen in love with this state!!! The people are lovely and so genuine. This hotel checked all the boxes; good price, excellent location, friendly staff and the room was spacious. It was handy to have a kitchenette. The pool was warm and very clean. This is the prefect hotel to stay on this Scottsdale dale area. Very highly recommended!
Stayed 5 nights in Jan 2024
Response from Ann C. - General Manager on Jan 27, 2024
WOW! Thank you so much for all the wonderful feedback. We strive to ensure our guests feel comfortable and we have consistency between all of our departments. I am so happy to hear our team delivered on this for you. We truly appreciate you choosing our hotel and look forward to taking great care of you again in the future!

10/10 Excellent

joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice! EV Friendly
Stayed here 2 nights visiting family. Great place, complimentary Tesla Charger was a plus! Great heated pool and putting green! Next time I ll bring my putter. Room was great with full kitchen! Kids loved it and slept in the pull out bed. Great breakfast for being included (for us at least). Would come back for sure!
Stayed 2 nights in Jan 2024
Response from Marshauna - AGM on Jan 16, 2024
Hello, Thank you for taking the time to fill out a survey in regard to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

10/10 Excellent

Jose-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marshauna - AGM on Jan 8, 2024
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ann C. - General Manager on Jan 4, 2024
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. Thank you again for taking the time to leave a lovely rating. We look forward to having you as our guest in the future!

2/10 Terrible

Fabian, Tucson

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Expedia has this as a "pet friendly" hotel. The catch is the friendliness comes with a $150 non-disclosed price. Not pet friendly
Stayed 1 night in Dec 2023
Response from Marshauna - AGM on Dec 31, 2023
Hello Fabian, Thank you for taking the time to share your recent experience at the Residence Inn Scottsdale Salt River with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Your rating of a 1 is failing in our eyes, which shows room for improvement for us. I would like to apologize of any inconveniences that the pet fee might have caused you and your family. We do have it noted on the website when booking to avoid any confusions. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Scottsdale.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Marshauna - AGM on Dec 31, 2023
Dear James, Thank you for taking the time to fill out a survey in regards to your recent stay with us. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

10/10 Excellent

Teri or Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but Sweet
Needed a room after a doctor visit for my husband to rest before getting back on the road. It worked out perfect for him to sleep and me having the sofa area to relax in made it very comfortable for each of us. The kitchen area was very nice but not needed. I will keep this place in mind for a longer stay when we decide to take a staycation.
Stayed 1 night in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is modern, good gym with weights, staff is very helpful
Stayed 2 nights in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!

10/10 Excellent

STANLEY, Evanston

Stayed 3 nights in Dec 2023
Response from Marshauna - AGM on Dec 28, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!

10/10 Excellent

Christopher, Grand Junction

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay; comfortable bed, excellent breakfast buffet and helpful staff. Only request is an exercise bike in the gym
Stayed 4 nights in Dec 2023
Response from Ann C. - General Manager on Dec 22, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. I will definitely take your suggestion of an exercise bike under advisement as well. We look forward to welcoming you for your next Scottsdale getaway!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel property!
Wow, this is an exceptional property. Friendly, professional staff, nice lobby, great breakfast. Also, updated, spacious, clean, quiet rooms with great amenities. I loved my stay!
Stayed 3 nights in Dec 2023
Response from Ann C. - General Manager on Dec 22, 2023
Thank you so much for the awesome review and recommendation! We are thrilled to hear how much you enjoyed your experience with us. We truly appreciate your feedback and look forward to having you back again in the future. Have a fantastic day!

8/10 Good

Dustin

Stayed 3 nights in Dec 2023
Response from Marshauna - AGM on Dec 20, 2023
Thank you for talking the time to leave your valuable feedback. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. Can I ask what we could have done better to make your stay a 10/10? Looking forward to hearing back from you!Thank you,

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very nice staff, great breakfast and good amenities!
Stayed 4 nights in Nov 2023
Response from Marshauna - AGM on Nov 30, 2023
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!

6/10 Okay

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ann C. - General Manager on Nov 28, 2023
Thank you for taking the time to share your recent experience at the Residence Inn Scottsdale Salt River with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Your rating of a 3 is a C in our eyes, which shows room for improvement for us. We would like to know if there were any elements of your visit we could have enhanced to receive a 4 or 5. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Scottsdale.

10/10 Excellent

Jhamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ann C. - General Manager on Nov 28, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, nice facilities at a reasonable price.
Stayed 3 nights in Nov 2023
Response from Marshauna - AGM on Nov 27, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!

10/10 Excellent

Seriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful 3 night stay. The location was great, it close to the freeway. The staff was amazing. I enjoyed the hot breakfast every morning. The kitchen staff were great and kept up with the fast pace of keeping guests fed. The only downsides I would say is the bed was much too firm for my liking. The walls were thin that I could hear the neighbors even through the night and that was using their indoor voices. Overall I think we will be back soon.
Stayed 3 nights in Nov 2023
Response from Jacob - Operations Manager on Nov 20, 2023
Thank you so much for taking the time to leave us a review of your experience. I am so happy to see that enjoyed your stay!Regarding the firmness of the mattress, we are always happy to provide foam mattress toppers at any time during your stay to soften up the bed for you. I do apologize for any noise opportunities you had with us as well. Please do not hesitate to let the front desk know and they will be happy to address it right then for you. We look forward to welcoming you back soon!

10/10 Excellent

Jarred

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place !
Stayed 1 night in Sep 2023
Response from Marshauna - AGM on Oct 1, 2023
Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ann C. - General Manager on Sep 29, 2023
Thank you for taking the time to review your recent stay with us. The team and I are thrilled to see that overall you had a terrific stay. Our goal is to provide a home-away-from-home for all our guests. We look forward to welcoming you for your next Scottsdale getaway!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool construction
The pool went under construction one day after we checking in the dead of summer. Certainly would have picked a different property if I know that would be the case but overall it was a fine stay, no complaints.
Stayed 4 nights in Sep 2023
Response from Marshauna - AGM on Sep 20, 2023
Hello,Thank you for choosing the Salt River Residence Inn as your choice of stay! I would like to apologize for the inconvenience of the pool reconstruction. I have shared this with the appropriate team to ensure this doesn't happen again in the future. Thank you,

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely will stay again
Stayed 1 night in Sep 2023
Response from Ann C. - General Manager on Sep 18, 2023
Hello - It’s fabulous to hear how much you loved your stay with us! Along with my team, I am grateful to have earned your “excellent” rating for our hotel. We look forward to having you as our guest in the future!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient service, clean rooms, kitchen amenity, nice pool and fireplace area, quiet and private.
Stayed 4 nights in Aug 2023
Response from Marshauna - AGM on Sep 8, 2023
Hello!Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!Thank you,

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great except on all the info on tv said check out was 12pm but the front office told us it was 11am was confused on how something like that could be wrong
Stayed 1 night in Sep 2023
Response from Jacob - Operations Manager on Sep 7, 2023
Thank you for taking the time to leave your valuable feedback. We take all feedback as an opportunity to grow and learn and improve as a hotel. I have forwarded your feedback to the engineering leadership team to ensure this is resolved in a timely manner. Thank you again for your feedback!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is right next to another Marriot property. They share the pool. Both appear to be newer properties. Breakfast was very good every morning with excellent service. Room wasn't very large but had everything we would need. It was clean and comfortable. Would definitely stay here again.
Stayed 4 nights in Aug 2023
Response from Jacob - Operations Manager on Sep 7, 2023
Thank you so much for staying with us! We are happy to hear you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff was very proffesional. Located very convenient to shops and you can walk to Walmart in case you need anything right away. I do think the Hotel should have a better supply of pharmaceutical items though incase of need. But other than that it was a great stay and my family enjoyed it.
Stayed 2 nights in Sep 2023
Response from Marshauna - AGM on Sep 4, 2023
Hello! Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels! Thank you,

10/10 Excellent

Ray

Stayed 2 nights in Aug 2023
Response from Ann C. - General Manager on Sep 17, 2023
Dear Ray, Thank you for taking the time to fill out a survey in regards to your recent stay with us. We have shared your ratings with our team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Scottsdale Salt River and we hope you choose to create more memories with us whenever your travels bring you back to Scottsdale.

8/10 Good

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Marshauna - AGM on Aug 31, 2023
Hello!Thank you for your valuable feedback. We are looking forward to your next stay with us! Until then, safe travels!

10/10 Excellent

Kay Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful at every moment.
Stayed 2 nights in Aug 2023
Response from Marshauna - AGM on Aug 26, 2023
Hello!Thank you for choosing the Salt River Residence Inn as your choice of stay! Thank you for your valuable feedback! We hope to see you again with your travels bring you back to the Scottsdale area! Until then, safe travels!Thank you,

2/10 Terrible

DIANNA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
qe get thier and they had to transfer us to the other hotel next door. We get there there's no kitchen way smaller
Stayed 2 nights in Aug 2023
Response from Marshauna - AGM on Sep 4, 2023
Thank you for talking the time to leave your valuable feedback. It looks like we failed to meet your expectations and I sincerely apologize for that. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. I've shared your feedback with the appropriate team to ensure this doesn't happen again.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Aug 2023
Response from Marshauna Butler on Aug 13, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!

4/10 Poor

Dylan

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Marshauna Butler - AGM on Aug 12, 2023
Hello, Thank you for taking the time to respond with your valuable feedback. Will you please take a moment to respond to me with your feedback that led to the rating of a "2" as I want to make this right with you. I lam looking forward to hearing back from you soon. Thank you,

10/10 Excellent

Maria Robelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. The room was very clean and breakfast was good. Only thing was the pool was pretty dirty and that was one of the things we were really looking forward to. Definitely does not look as clean as the photos.
Stayed 2 nights in Jul 2023
Response from Marshauna Butler on Jul 30, 2023
Thank you for taking the time to leave your valuable feedback of your recent stay! I have had my Engineering team take care of the pool after the storm that occurred in Salt River. Thank you for noticing and letting us know. Looking forward to seeing you in the near future!

10/10 Excellent

Brittney

Stayed 1 night in Jul 2023
Response from General Manager on Aug 11, 2023
Thank you for the great rating!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
The beds were very comfortable and the rooms were spacious. I wish we could have stayed for a few more nights.
Stayed 1 night in Jul 2023
Response from Marshauna Butler on Jul 10, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with comfortable bed. Shared pool with the nearby hotel but very nice.
Stayed 1 night in Jul 2023
Response from Marshauna Butler on Jul 10, 2023
Thank you for taking the time to leave your valuable feedback of your recent stay! Looking forward to seeing you in the near future!

10/10 Excellent

Eric

Stayed 4 nights in Jun 2023
Response from Marshauna Butler on Jul 27, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice, clean and comfortable. Staff was excellent. Would stay here again.
Response from Marshauna Butler on Jul 6, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!

4/10 Poor

Nathaniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk was extremely rude and unhelpful at check in, including the manager on duty whom I asked to speak with. Horrible customer service, attitude and demeanor, had I not pre paid for my reservation I would have certainly left and stayed elsewhere. Room was also dirty in several places, loud air conditioner with dusty dirty air. I’ve never had this bad of an experience at any other Marriott property before.
Stayed 3 nights in Jun 2023
Response from Marshauna Butler on Jul 6, 2023
Thank you for talking the time to leave your valuable feedback. It looks like we failed to meet your expectations and I sincerely apologize about the cleanliness we could not accommodate for you. We take every opportunity to learn from and grow as a hotel, as customer service is very important to us. I've shared your feedback with the appropriate team to ensure this doesn't happen again.

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
my new favorite hotel
Response from Marshauna Butler on Jun 16, 2023
Good day, Thank you so much for taking the time to rate your recent stay with us! It brings joy to hear that we are your new favorite hotel! We hope to see you again in the near future!Thank you,Marshauna

10/10 Excellent

Jeannine

Stayed 4 nights in Jun 2023
Response from Eric Valenzuela on Jun 12, 2023
Thank you for your 10 out of 10 rating, we hope to see you soon!

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Quiet, clean and very good beds. Only 2 negatives were a missing ice bucket. I requested one from front desk and they said they would bring it right out. Nobody ever came with one. Second negative: the fan in the air conditioner periodically made loud noises for extended periods of time. I reported to front desk upon checkout. Otherwise staff was courteous and professional.
Stayed 2 nights in May 2023
Response from Marshauna Butler on Jun 2, 2023
Thank you for sharing the feedback of your stay! I apologize for the missing of the ice bucket and the noise from the air conditioning. I have shared your feedback with my engineering team to ensure this doesn't happen again in the future. I hope that we see you again in the future!

10/10 Excellent

Dimitra

Stayed 1 night in May 2023
Response from Marshauna Butler on Jun 2, 2023
Thank you very much for your review, we hope to see you again!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. We will be back.
Stayed 1 night in Apr 2023
Response from Tyler - Residence Inn on Apr 9, 2023
Thank you for staying with us! We look forward to welcoming you again soon. Until then, safe travels!

10/10 Excellent

HUMBERTO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property
Stayed 2 nights in Feb 2023
Response from Tyler - Residence Inn on Feb 20, 2023
Thank you for staying with us and we are happy to hear you enjoyed your time here! We look forward to welcoming you again soon. Until then, safe travels!

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so friendly and helpful. The hotel was very clean. Easy freeway access and close to lots of fun things to do. I will be back!
Response from Tyler - Residence Inn on Nov 30, 2022
Hi Sheldon,Thank you for staying with us! I am happy to hear you enjoyed your stay - we hope to welcome you back soon!

6/10 Okay

Debi

Disliked: Cleanliness, staff & service, room comfort
Needs some help! For a new hotel !!
Front desk needs help . No housekeeping when i requested it for my stay . We check out early on a 5 night stay . Rooms are to small to much furniture in these small rooms is ridiculous. Not necessary. . Carpets need to vacuumed. . Found too many ugly things around the floors and corners . Disgusting.
Stayed 4 nights in Nov 2022
Response from Residence Inn on Nov 29, 2022
Thank you for choosing our Residence Inn, and for sharing this feedback. I sincerely apologize, as this is not the experience we want you to have while here. We have shared your response with the appropriate departments and will take action to prevent similar opportunities from arising in the future. Once again, thank you for staying with us. We hope to welcome you back and turn around your experience during your next stay.

10/10 Excellent

Bernadine

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
like the kitchen ette in the room--very friendly ---efficient--helpful staff---bed very comfy--liked the breakfast and being able to get cooffee early in the morning even before the breakfast begins
Stayed 6 nights in Nov 2022
Response from Tyler - Residence Inn on Nov 28, 2022
Hi Bernadine,Thank you for staying with us! We are so glad to hear you enjoyed your stay, and look forward to welcoming you back again soon!

4/10 Poor

Sophia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tyler - Residence Inn on Oct 31, 2022
Thank you for staying with us! We hope to welcome you again soon.