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Reviews of The Baycliff Residence

4 out of 5
The Baycliff Residence
324/73 Prabaramee Road, Patong, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 62 reviews" "
Rating 8 - Good. 30 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 6 out of 62 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

James

Traveled with partner
Liked: Cleanliness
I like the general area and the amenities offered at The Baycliff Residence however there is a large difference in room quality and we stayed in an older front area this time but I will and suggest to go back to the rear next time.
Stayed 14 nights in Apr 2023
Response from Patteera on May 15, 2023
Dear James,Thank you for your review. We wish to serve you again in the next future.Best regards,

10/10 Excellent

Rod

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three rooms and toilets were clean and tidy. The furniture was complimentary of the room, and made it feel homely.
Stayed 9 nights in Feb 2020
Response from Patteera on Feb 13, 2020
Dear Rod, Thank you for your comment. I will share to our staff as well. I hope we have a chance to serve you in the next future.

8/10 Good

Angelique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and secluded yet close to town
We stayed here for 5 days with friends. Got 3 One bedroom, 1 Two bedroom and 1 Three bedroom suites. Location is about a mile away from Patong Beach which is very congested. I’m glad we stayed a bit further from the town but it’s only a 300baht ride/ 5 mins away. There’s also a few places to eat across the hotel so no need to go far. There’s a guard at the entrance which made us feel safe as well. Rooms are very spacious yet a bit outdated but pool area is great. Fitness room and sauna needs to be updated as well though. That part of the hotel is very run down. Overall an okay stay and you get what you pay for.
Stayed 4 nights in Jan 2020
Response from Patteera on Feb 6, 2020
Dear Angelique, Thank you for you feedback. We will improve what you have commented and hope to serve you better to the next future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2019

6/10 Okay

Ramdali

Liked: Cleanliness, staff & service, room comfort
Dirty Jacuzzi Bathtub
Clean rooms and easy accessibility to everywhere around phuket if you drive. Jacuzzi bathtub is dirty and smelly when you use the massage system. Please avoid using it. Staffs are helpful.
Stayed 4 nights in Dec 2018
Response from Patteera on Jan 8, 2019
Dear Ramdali, Thank you for you comment, we will check our jacuzzi and fix it. Best Regards,

4/10 Poor

Verified traveler

Stayed 4 nights in Aug 2018

2/10 Terrible

Doug, Kansas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold in the shower, walls and curtains. This hotels time has come and gone. Outdated and just horrible place to stay. Word to the wise dont book staying here.
Stayed 4 nights in Jun 2018
Response from Patteera on Jul 20, 2018
Dear Guest, Thank you for your comment. First of all,please accept our apologize. Since it's 7 years building so we are now renovating all the room by room. We do offer to change room if guest doesn't like it during this time. We are sorry for this matter and hope we have a chance to server you better next time.

8/10 Good

Jayalakshmi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2018

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
Nice Spot bit hard to get into Town
Response from The Baycliff on Apr 25, 2018
Thank you so much for your feedback

8/10 Good

pam, perth

Liked: Cleanliness, staff & service, room comfort
Very nice hotel
We enjoyed our stay in the 2 bedroom with ‘sea view’ only issue we had with the hotel is the stairs with having a pram it wasn’t convenient. I’m the lift we had to go up 4 floors, walk around the pool, go down stairs then up 3 floors in the lift. Other that that it was a very nice place most the staff was friendly :)
Stayed 9 nights in Mar 2018
Response from The Baycliff on Apr 25, 2018
Thank you for your feedback!

4/10 Poor

Yan, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing night at BayCliff
We booked a 3 bedroom apartment at BayCliff and was terribly disappointed with the condition of the building and apartment. We had a 1 year old baby with us. Had to walk up and down ramps and stairs with our luggage and change 2 elevators to get to the apartment. We were shocked to see that our apartment was right next to a slump where squatters were residing. This made us feel unsafe. Building had a musky smell and the pool had dead insects. Air con in rooms were noisy and the living room sofa was torn. Furniture looked old and toilets were not clean. Floor was sticky. Next morning, there was no water supply at all. We could not get ready to go out and wasted the morning trying to get this sorted out. We were told that they were buying the water and not sure what time it would reinstate. Then the cleaner came to "clean" the room. She went into the bedrooms to remove the bedsheet, simply turn it the other way wrong and used the other side.This was the last straw and we confronted the frontdesk to get them to change our room. They then moved us to another apartment in the next building which looked much newer and cleaner. Thankfully, the new apartment was great and we enjoyed ourselves. This saved our entire holiday. Otherwise, our holiday would have been ruined. I will not recommend BayCliff residence. If I had known that it differed so much from the pictures, I would have booked The Privilege (buillding next door belonging to same company) instead.

6/10 Okay

Tom, UK

Liked: Staff & service, room comfort
Nice but rather tired
Found the staff to be very pleasant, and very helpfull. Hotel peacefull and comfortable, but all the decor and fittings were "tired", and in need of sprucing up. Position wise it was fine, set back from the road so quiet, but only a short walk from road and taxis. No decent beach for about 1/2 mile walk.

6/10 Okay

Zeyad

Disliked: Staff & service, property conditions & facilities
Bay cliff stay
Bad service, bad WiFi .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. Clean rooms and friendly staff

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
The room was very spacious. A separate TV room and bedroom. The kitchen was really nice too. The bathroom was spacious with a bath tub and separate rain shower. The overall design was very simple and modern. The wi-fi was fast enough to stream videos online. I really enjoyed my stay and would come back again, no question. The only downside is the location, it's a bit of a walk up a hill. The location on the google map is wrong so the taxi driver had a hard time finding it. The breakfast was so so for 250THB.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation!
Overall the stay great, beds are really comfort. Nearby have bikes for rental. Free Wifi. Need to clean our own cutlery if not there will an extra charges. :)

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
There are better places for the money.
The rooms are on the old side. Beware of possibly having creepy neighbors. Ceiling leaked a slow cold drip above the bathtub. The maid ignored the do not disturb sign and came right into the bathroom as I was taking a bath. The place is too far from Patong. I'd try a better place if I were you.

10/10 Excellent

Nooradilah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Spacious room. Clean. Very relaxing. Come in walkin wardrobe too.

10/10 Excellent

Frank Eng, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel condo fully furnished with kitchen
I have stayed here 5 times in 2 years and consider this place my home away from home (San Diego). The entire staff very accommodating and a special "Thank you" to Patty at reservations for her quick assistance to an error I made booking through Expedia.

8/10 Good

scott, australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
right price for good standard room
one stay over for business. In and out. perfectly comfortable. Good to be away from patong. Close to waves of kalim:)

8/10 Good

mike, HK/Australia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Spacious modern apartment, quiet spot
Nice apartment, spacious, great bathroom, good kitchen. Good infinity, lap pool. Quiet spot out of Patong centre but close to bay front. Easy taxi into Patong but nice restaurants across road. Only negative was room cleaning was a bit lax, particularly bathroom surfaces and accessories need a good scrub. Overall great value and recommended

10/10 Excellent

Kenbo, W.Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 14 night stay.
From the very start reception proved to be dedicated to Guest welfare. This became very apparent with all the Staff we had contact with, it seemed nothing was to much trouble and carried out with a sincere smile. The accommodation was excellent and very comfortable. Will return at some time in the future to enjoy the view of the bay and the friendly atmosphere.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My bachelor night
The only place with a good 3 bedder for 6 of us.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Goo apartments and location
Pretty good, recommend staying there. Nothing super amazing but nothing much to complain about. Good value. Plumbing was the main negative as the hot water was inconsistent. Shower heads wouldn't hold upright. However apartment pretty nice and good distance from Patong beach. About 300 baht taxi away. Good view if you get ocean front.

8/10 Good

yx, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!
big room ,good cleanliness,..

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Rubbish. Want a refund
Broken noisy air con No tv No small towels Hotel surrounded by gipsy village Don't get trick with pictures of the hotel from 2009

10/10 Excellent

Michelle, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great perfect for what we wanted, super modern and spacious apartment but at the moment there is lots of construction around it, infront one massive hotel and to the left hand side another block of apartments. But I didn't hear any of the noise in my apartment, only by the pool some noise. Still recommend. Nice that it was a little away from patong and all the noise of the party scene and away from all those powerlines. Super nice views. :)

6/10 Okay

mamaj, Burnaby BC

Liked: Cleanliness, room comfort
Good place to stay if you have a car or scooter.
The power was in and out at this location - When the power is out that means no AC or Running water! The staff could not give any time frame of when to expect it back on! The pool is nice and has a nice view. There are 2 restaurants to walk to - otherwise you have to pay minimum $10 american for a taxi or tuk tuk one way!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great!!
What a beautiful place to stay at. After a day out it was a an magical place to return to the only let down was the staff. They were not very helpful. Besides that it was great!! I will return again

8/10 Good

raymond lee, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was okay, but it's just that it is very inconvenient to walk to patong beach.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodation ideal for families
View from the balcony

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment for 5-6 people
The view from the apartment is fantastic. The room is what is described in the pictures, its clean, 3 spacious bedrooms, it has a plunge pool. The only problem I faced was that it was a little far from Bangla street and the beach hence everytime you want to go to the beach you have to pay ~200baht. Rest its an absolutely awesome place for a large family of 5-6 ppl.

8/10 Good

Pontus

Traveled with family
Liked: Cleanliness, room comfort
Prisvärt, fin vy lite utanför
I grunden hög standard men till viss del eftersatt underhåll - troligen pga pandemin. Ligger i ett område som är under utveckling med delvis halvfärdiga/övergivna lägenheter - men som sagt post pandemin. Läget är dock lugnt med mycket fin vy över vattnet. Det är ca 10’min promenad till liten fin strand o 10 min med taxi till patong strand. Mycket bra service och mycket prisvärt - vi betalade ca 40 000 SEK för ca 125 kvm 3 sovrum och altan mot vattnet under 16 dagar inkl jul och nyår
Stayed 15 nights in Dec 2022

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig dårlig service, liver ikke op til billeder
Jeg havde bestilt et værelse til 3.da vi kommer frem, er der kun en seng, og vi skal betale for et værelse mere, prøve at forklare demat jeg havde booket for 3 men det var de ligeglad med. Da vi ser på værelset, kan man se skimmelsvamp og der lugter, så sender hun en rengøringsdamen op med en duft frisker men takket være Hotels.com., som var med til at hjælpe os med at finde et nyt Hotel. For de kunnne godt høre at det kke op til det de ønsker vi havde bedt om. Og betalt for. Og det de prøve selv havde tale med dem i receptionen, men de vil ikke være med til at samarbejde. en rigtig dårlig oplevelse
Stayed 8 nights in Dec 2019

6/10 Okay

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошие аппартаменты
Сам отель весьма хорош. Просторные номера, хороший интерьер. Без транспорта тут делать нечего, т.к. выход с отеля ведет вас на трассу.
Stayed 20 nights in Feb 2019
Response from Patteera on Mar 20, 2019
Thank you for your review.

4/10 Poor

Cecilia

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2019
Response from Patteera on Feb 23, 2019
Dear Guest, Please specific which is not good so we can improve that. In the future, we can service you better.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Belle Piscine des cafard dans la femme bon service de ménage
Stayed 10 nights in Nov 2018
Response from Patteera on Dec 12, 2018
Dear Guest, Which pool do you mean so i will send someone to clean it.

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

김완식, 브리즈번

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phuket 에서의 환상적인 가족여행
3king size bedroom 으로 거실과 주방 모두 넓고 안락한 숙소였습니다 주위에 파퉁비치가 있어 너무 편했습니다
Stayed 7 nights in Feb 2018

2/10 Terrible

x, stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instängt boende långt ifrån Allt
.hemsk Väldigt ledsamt Fick inte det vi bokat och det vi betalade för. Väldigt olustigt
Stayed 20 nights in Jan 2018

8/10 Good

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

2/10 Terrible

Ours, france

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
chambre qui pue les egouts, ils vous font croire qu ils vont vous changez la chambre comme on vous fais croire au pere noel
Stayed 3 nights in Nov 2017
Yes, please contact reception to change the room. We are so sorry about it.

2/10 Terrible

sandra

Disliked: Property conditions & facilities, room comfort
me cobraron la ropa de cama!!!!
reserve para 3 personas y luego cuando llegue me cobraron extra la ropa de cama... no me gusto!!!.... cuando uno reserva un hotel supone que la ropa de cama como mínimo debe estar incluida... me pareció un abuso miserable...NO LO RECOMIENDO PARA NADA!!!!
Stayed 1 night in Jul 2017

8/10 Good

Torstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
store flotte rom, men ingen fasaliteter,
flott stort rom, meget fornøyd med rommet. Dette kunne ikke vært bedre. Det vi ikke likte her var restauranten, denne lå på taket og vi hadde store forventninger da vi kom opp, men restaurant var kun en simpel uteplass med en veldig enkel meny. Tydelig forfalt vedlikehold, da isolasjon fra taket hang delvis ned som hadde løsnet. Vi spiste kun en gang på denne plassen. Hotellet hadde lite gjester, ingen bar eller fellesområder, vi var stort sett alene i basseng. Hotell ligger for langt unna den rene stranden med ca 2 km. For å komme dit må du ta taxi, for det finnes ikke noe fortau, du må gå i veibanen med livet som innsats. Oppsumering: Flotte store rom, men ingen fasaliteter og ligger i utkanten av hva den burde gjøre Great big room, very pleased with the room. This could not be better. What we did not like here was the restaurant, this one was on the roof and we had great expectations when we got up, but the restaurant was just a simple patio with a very simple menu. Clearly overdue maintenance, as the insulation from the ceiling partially hung as it had loosened. We only ate once in this place. The hotel had little guests, no bar or public areas, we were mostly alone in the pool. Hotel is too far away from the clean beach with about 2 km. To get there, you have to take a taxi because there is no sidewalks, you have to go on the road with your life as an effort. Summary: Great big rooms, but no fasalities and located on the edge of what it should do
Stayed 5 nights in Jul 2017

8/10 Good

Jostein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Isarapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมสำหรับกลุ่มเพื่อน
จอง 3ห้องนอน มี2ห้องน้ำ ไม่มีไดร์เป่าผม แยกโซนต่างๆชัดเจน ห้องน้ำมีอ่างอาบน้ำ น้ำร้อนมาเป็นช่วงๆ ทางขึ้นต้องผ่านอาคารหลังหนึ่งก่อนไปอาคารที่พักค่อนข้างซับซ้อน

10/10 Excellent

AURELIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel au calme
Hotel tres sympa, moderne calme les chambre sont très grande salon, chambre, salle de bain cuisine un vrais petit appartement. Très bien entretenu... très bon rapport qualité prix pour un 3 étoiles. Prévoir un scooter ou touctouc pour se rendre dans le centre.

4/10 Poor

Rickard

Disliked: Cleanliness, property conditions & facilities
Det var inte alls lika fräscht som bilderna antydde. Det var ganska slitet och inte väl omhändertaget. Vi bodde i huset högst upp och det var extremt många trappor som man behövde gå upp för. Inte helt optimalt med en 3 åring. Huset ligger granne med en liten "by" av plåtskjul där folk bor, några tuppar som galer hela dagarna och nätterna. Det är även ett stort hus/hotell som byggs på framför hotellet. DEt går ej att bada vid "stranden" som ligger vid hotellet då den består av stora stenar och starka vågor. Det positiva var att vi fick hela poolen för oss själva och det var en bit (ej promenad avstånd) till själva Patong så man slapp festprissarna. Det kostade mellan 150-300 Bath att ta sig in till Patong och 300-400 Bath att ta sig hem.

6/10 Okay

Nicolai Steen, Danmark

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great great apartment. Big and very clean. Staff was though late with the checkin which is bad when u just travelled a 1000 km with children. Not the best front desk service. Hotel - a lot of walking as it is on a hill.

8/10 Good

Guido

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr sterile Anlage in der Vorsaison....