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Anne from the front desk is so helpful, very knowledgeable and just all out amazing!!
Ashleigh
Stayed 1 night in May 2024
Response from Operations Supervisor on May 10, 2024
Dear Ashleigh, Thank you taking the time to share about your stay and to acknowledge Anne. It is always encouraging to hear back from our guests. I hope your travels bring you back to the area again.
Nice spot for a quick overnight stay. Breakfast was decent, staff was helpful and polite, and everything was clean.
Katrina
Stayed 1 night in May 2024
Response from Operations Supervisor on May 10, 2024
Dear Katrina, Thank you for taking the time to share feedback form your stay. We love hearing back from our guests as this helps us learn how to better our guests overall experience. I hope we see you again.
Response from Operations Supervisor on May 7, 2024
Dear Ashleigh, Thank you for taking the time to share feedback from your stay and for acknowledging our front desk staff. It is always encouraging to hear back from our guests so we can learn and grow to give our guests the best experience possible. I hope your travels bring you back to the area again.
Around exterior roadwork under construction,
highways nearby noisy. Room curtains splashed with brown spots?? Room could be freshened up washed etc.
Samuel
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 30, 2024
Dear Samuel, Thank you for taking the time to share feedback from your stay. I have shared your review with our housekeeping and maintenance teams so they can look into solutions to the issues you addressed.
6/10 Okay
James
Traveled with family and small children, Business traveler
Apr 16, 2024
The girl on the Night Shift was not very nice ! We did not feel very welcome sorry! 👎
James
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 17, 2024
Dear James, Thank you for taking the time to share feedback from your stay. I am sorry that you felt unwelcome by the night auditor. I have shared your feedback with our General Manager to ensure this is an isolated incident.
Response from Front Desk Supervisor on Apr 17, 2024
Dear Kim, Thank you for taking the time to share feedback from your stay. It is always encouraging to get feedback from our guests so we can learn and grow to better our guests experience.
The setting is unique.
Just north of Pittsburgh on a great waterfront location. Watching the Ohio River from our hotel room.
Andrew
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 24, 2024
Dear Andrew, Thank you for taking the time to share feedback from your stay. I am glad you were able to the waterfront view. It is always encouraging to hear from our guests so we can learn and grow to better our guest's experience.
Affordable.. good location from view pov.
Beds are little uncomfortable, but manageable.
Ghanashyam
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Dear Ghanashyam, Thank you for taking the time to share feedback from your stay. It is always encouraging to read feedback from our guests so we can learn how to better our guests experience. I have shared your review with our housekeeping team. We hope to host your again soon.
8/10 Good
Kimberly
Traveled with family and small children
Apr 1, 2024
Workers were very nice and friendly
Kimberly
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Dear Kimberly, Thank you for taking the time to share feedback from your stay. It is always encouraging to read reviews such as yours. We hope to host you again soon.
Highway close and construction next door but overall excellent stay.
Joan
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 29, 2024
Dear Joan, Thank you for taking the time to share feedback from your stay. It is through our guest's feedback that we are able to learn and better serve our guests. I hope to host you again.
6/10 Okay
carroll
Business traveler, Traveled with family
Mar 20, 2024
Liked: Staff & service
To noisy
carroll
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 22, 2024
Thank you for taking the time to share feedback regarding your stay. Your feedback has been shared with our department leaders to help us learn how we can improve.
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing feedback from your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SHALINI TRIPATHIGeneral ManagerFairfield Inn Neville Islandshalini.tripathi@aimhosp.com4122644722
10/10 Excellent
Daryl
Mar 12, 2024
Daryl
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Dear Daryl, Thank you for taking the time to share feedback from your stay. It is always encouraging to read feedback from our guests so we can learn how to better our guests experience. We hope to host your again soon.
Dear Guest,I just wanted to reach out and thank you for sharing your feedback. We appreciate it and hope to welcome you back to stay with us.Sincerely,Shalini Tripathi
10/10 Excellent
Trevor
Mar 2, 2024
Great staff and tips for restaurants
Trevor
Stayed 1 night in Mar 2024
Response from ST on Mar 12, 2024
Dear guestI just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!SincerelyShalini Tripathi
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.SincerelyShalini Tripathi
8/10 Good
Cherie
Feb 22, 2024
Cherie
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Mar 22, 2024
Thank you for taking the time to share feedback regarding your stay. Your feedback has been shared with our department leaders to help us learn how we can improve.
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Shalini Tripathi
Dear guestI just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area.SincerelyShalini Tripathi
10/10 Excellent
Ray
Business traveler
Jan 31, 2024
Liked: Cleanliness, amenities
Great location for our project
Ray
Stayed 1 night in Jan 2024
Response from Michael on Jan 31, 2024
Good morning Mr. Darby,I just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!
Had a very spacious handicap room with two queen size beds. Huge well equipped bathroom. The hotel was clean and the staff very friendly and helpful 😀
The breakfast options were good and different items offered daily. Hot coffee, chocolate and hot water for tea was available daily in the lobby.
Raul
Stayed 4 nights in Jan 2024
Response from ST on Jan 12, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
10/10 Excellent
Laurie
Traveled with partner
Jan 8, 2024
Liked: Amenities
Front desk staff was wonderful in allowing us to check in early on Friday. The free breakfasts were great.
Laurie
Stayed 2 nights in Jan 2024
Response from st on Jan 12, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
6/10 Okay
Christopher
Traveled with partner
Jan 7, 2024
Liked: Staff & service
Disliked: Cleanliness
Christopher
Stayed 2 nights in Jan 2024
Response from Michael on Jan 31, 2024
Good morning Mr. Butler,I just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
Better than expected. Whoever is managing this place is doing a great job. Pretty much. Shining example for a hotel/motel of this type.
Rick
Stayed 1 night in Dec 2023
Response from ST on Jan 12, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
Check in: Friendly, quick check in. Clean room, clean maintained properly inside and out. One cleaning issue I left a note for the staff.
Check out: Staff were wonderful, beds were comfortable and i had a good night sleep. Continental Breakfast- Fair. Average to lower cost than other hotels. I will stay here again. .
william
Stayed 1 night in Dec 2023
Response from ST on Jan 12, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing with us your experience during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Anne as well as the entire team as a way of celebrating the guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shalini Tripathi
Good morning Ms. Stankay,I just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!
4/10 Poor
JoAnn
Nov 24, 2023
Liked: Cleanliness
JoAnn
Stayed 2 nights in Nov 2023
Response from Michael on Jan 31, 2024
Good morning Ms. Trimmer,I just want to reach out and apologize for the negative experience you had while staying with us. I have shared your review with management to ensure a more quality experience. Thank you again and have a great day!
6/10 Okay
Ellen
Traveled with family
Nov 24, 2023
There were no tissues in many of the rooms. Ran out of toilet paper. They only service the rooms once every three days. Breakfast got sadder each day.
It is very convenient to Sewickley.
Ellen
Stayed 6 nights in Nov 2023
10/10 Excellent
Kenneth
Nov 23, 2023
Liked: Cleanliness, staff & service
Enjoyed the facility and friendliness, the breakfast and the pool. We had trouble sleeping do to the air ventilation system, which went on and off every few minutes most all of the night.
Good morning Mr. Anderson,I just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!
Bathroom needs refresh stains everywhere water drips all day and night bed was hard and lumpy not to mention sheet had crumb like dirt all over it breakfast was disgusting and cold all the milk dates were expired the juice machine was literally just colored water syrup was tracked spilled from guests down the hall to elevators and was all over elevator floor one of the elevators sounds like it’s going to drop the door rumbles when in transit staff was extremely unsympathetic and not empathetic they definitely didn’t want to be employed just overall worst hotel experience I’ve ever had
Jade'
Stayed 2 nights in Oct 2023
Response from Michael on Oct 28, 2023
Thank you, Jade, for the review. We sincerely apologize for the negative experience. We strive to provide the best stay possible for our guests, and we are deeply sorry we couldn't accomplish that for you. Please do not hesitate to reach out if there is anything we can do to make things better. We appreciate you and hope you have a great day!
Thank you, Anthony, for your review! We appreciate your feedback. Have a great day!
4/10 Poor
Brianna
Traveled with partner
Oct 9, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Overall of the property was nice. Was an industrial Island so lacked appeal. There were questionable stains on bedding and the room that needed to be thrown out and not reused. The Breakfast was lacking. Not many options. Been to cheaper hotels with better complimentary breakfast. The front clerk in training lacked common sense and couldn't understand calling a cab/taxi to the hotel for their guests.
Brianna
Stayed 2 nights in Oct 2023
Response from Michael on Oct 28, 2023
Thank you, Brianna, for the review. We sincerely apologize for the negative experience. We strive to provide the best stay possible for our guests, and we are deeply sorry we couldn't accomplish that for you. Please do not hesitate to reach out if there is anything we can do to make things better. We appreciate you and hope you have a great day!
6/10 Okay
robert
Oct 9, 2023
robert
Stayed 2 nights in Oct 2023
Response from Michael on Oct 29, 2023
Thank you, Robert, for the review! We appreciate it. Have a great day!