Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Michelle, Thank you for choosing SpringHill Suites for your marathon weekend stay. We are delighted to hear that you had a nice experience with us. Your feedback is appreciated, and we hope to welcome you back for your future travels. It was a pleasure hosting you!Warm regards,Guest Experience Team

Dear Joseph, Thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore. We are thrilled to hear that our staff was accommodating, even during busy times. Our team takes pride in delivering exceptional service, and we are delighted to hear that they were able to assist you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stayWarm regards,Guest Experience Team

Dear guest, Thank you for leaving a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We're incredibly sorry to hear your experience was so disappointing, especially regarding the parking fee, cleanliness, staff service, and overall amenities.We understand your frustration about the parking fee. While we do mention this pricing on Expedia and other booking platforms, we recognize that it might not be as prominent as it should be. We'll be reviewing how we present this information to ensure all additional charges are clearly communicated and easily found during the booking process.We consider cleanliness and guest satisfaction to be our top priorities. Your feedback about these areas is invaluable as it helps us pinpoint and address any lapses in our standards. We'll be conducting a comprehensive inspection of the property and taking the necessary steps to ensure our high standards are consistently met. We want all our guests to feel comfortable and cared for during their stay.We're disappointed to hear you weren't impressed with our staff and amenities. We strive to provide exceptional service and a comfortable stay. If you'd be willing to share more specifics about your experience, please don't hesitate to contact us. Understanding your concerns will help us improve for future guests. We hope you'll give SpringHill Suites another chance. We're confident we can deliver the positive experience you deserve.Warm regards,Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Rudy, thank you for sharing your positive experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear you enjoyed our convenient location near restaurants and downtown, as well as the beautiful river walk nearby. Your feedback is truly appreciated, and we hope to welcome you back for another memorable stay soon. Take care!Warm regards,Guest Experience Team

Dear Seth, We are delighted to hear that you enjoyed our hotel's convenient location next to PNC park. Our team strives to provide a comfortable stay with easy access to nearby attractions. We appreciate your feedback and hope to welcome you back for another enjoyable visit. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

Phil, thank you so much for the stellar rating! We are thrilled to hear that you had a fantastic experience at SpringHill Suites by Marriott Pittsburgh North Shore. Your positive feedback means the world to us. We hope to have the pleasure of welcoming you back for another unforgettable stay soon. Safe travels!Warm regards,Guest Experience Team

Dear Jessica,Thank you for taking the time to leave a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We sincerely apologize that your experience wasn't a 5-star one, especially with the check-in issues and the problems in your bathroom. No guest should have to wait due to technical difficulties, and we're taking steps to ensure this doesn't happen again. We're also addressing the shower concerns with our maintenance team to prevent future inconveniences. We're glad to hear you found the staff friendly and professional, the breakfast delicious, and the location convenient. We appreciate your feedback and hope you'll give us another chance to show you the exceptional hospitality SpringHill Suites is known for. If you'd be open to discussing your experience further, please don't hesitate to reach out to us. We'd love the opportunity to regain your trust.Warm regards,Guest Experience Team

Dear Jerome, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team

Hi Courtney, Thank you for sharing your positive feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are delighted to hear that you had a great experience with us. Our team works hard to ensure all our guests feel welcome and comfortable throughout their stay. If there is anything specific that stood out to you during your visit, please feel free to share. We appreciate your kind words and hope to welcome you back again soon.Warm regards,Guest Experience Team

Dear Kirby, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

Hello Carol, Thank you for sharing your experience at our hotel. We appreciate your feedback about our convenient location. We understand your concern about the parking rate and will take this into consideration for future improvements. We hope to have the opportunity to welcome you back for a better overall stay. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

Dear Stan,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience regarding the hot tub. We appreciate your suggestion for clearer communication about our amenities and will definitely look into improving that. We hope you give us another chance in the future to provide you with a wonderful stay.Warm regards,Guest Experience Team

Dear Brent, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

Dear Arthur, Thank you for choosing the SpringHill Suites Pittsburgh North Shore for your mini-vacation! We're thrilled to hear that our location was perfect for exploring the cultural district. We hope you had a wonderful stay and that you were able to create some memorable experiences during your visit. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon!

Dear Mallory, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

Dear Rosa,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel beautiful and our staff great. We strive to provide exceptional service to all our guests, and we are glad to know that we were able to make your stay with us enjoyable. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore very soon!

Hi Jim! Thank you for sharing your feedback with us. We're delighted to hear that your stay was enjoyable, and our convenient location and fast check-in made a positive impression. We appreciate your understanding about the minor noise issue on the higher levels and will address it promptly. We hope to welcome you back soon for another great stay. Take care!

Hi Robert, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our convenient location near the Pittsburgh Pirates Stadium and Heinz Field. We apologize for any noise disturbances caused by the nearby highway. Your comfort is important to us, and we will make sure to address this issue to enhance your future stays with us. Please don't hesitate to reach out if there is anything else we can do to make your experience even better. We hope to welcome you back soon!

Dear Meghan,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the parking situation and the breakfast not meeting your expectations. We are glad to hear that you found your room clean and quiet despite being in a busy part of the city. Your feedback is important to us and will be shared with our team for improvements. We hope to welcome you back for a better experience in the future.

Dear Jessica, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Dear Mattie, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear GinaI apologize for any inconvenience you experienced, but our pest control team did not find any evidence that there were bed bugs in your room. They were called in immediately, and did a thorough examination of the room. We had no choice, but to move you to a King Suite as all of the other Executive Suites were previously booked throughout the weekend. As far as the pool; I apologize for this as well, but something happened with our chlorine filter which made the chlorine levels dangerous to swim, so we had no choice but to shut the pool down due to these unforeseen events. It's also my understanding that the picture you had did not show any indication that that picture was taken in our hotel room. I apologize again, if you felt the situation could have been handled better, but our team was quick with responses to get pest control out, and still make your stay as comfortable as possible.