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The Reef Playacar Resort & Spa - Optional All Inclusive

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Property amenity
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Overview of The Reef Playacar Resort & Spa - Optional All Inclusive

UNESCO Sustainable Travel Pledge

The Reef Playacar Resort & Spa - Optional All Inclusive

3.5 star property

8.0/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPaseo del Carmen17 min walk
  • Popular LocationQuinta Avenida18 min walk
  • Popular LocationPlayacar Golf Club1 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive

Room options

About this area

Playa del Carmen

Located on the beach, The Reef Playacar Resort & Spa - Optional All Inclusive is in Playacar, a neighborhood in Playa del Carmen with good shopping. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Xcaret Eco Theme Park. Traveling with kids? Consider Xaman Ha Aviary and Xplor Theme Park. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving, ziplining, and cave exploring in the area.

What's nearby

  • Xaman Ha Aviary - 10 min walk
  • Paseo del Carmen - 17 min walk
  • Quinta Avenida - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Mahi Golf Course - 5 min drive


  • Fruta Madre - 15 min walk
  • Curry Omm - 16 min walk
  • Rolandi's - 17 min walk
  • Starbucks - 18 min walk
  • Viva Margaritas bar - 18 min walk

About this property

The Reef Playacar Resort & Spa - Optional All Inclusive

3.5-star eco-friendly resort located in Playacar
Consider a stay at The Reef Playacar Resort & Spa - Optional All Inclusive and take advantage of 18 holes of golf, a marina, and a swim-up bar. With a white sand beach, a beach bar, and beach massages, this resort is the perfect place to soak up some sun. Indulge in a facial, a deep-tissue massage, and reflexology at Ome, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; other things to do include kayaking, surfing/body boarding, and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Free bicycle rentals, a computer station, and massage treatment rooms
  • A foosball table, a gift shop, and ATM/banking services
  • Guest reviews say great things about the overall value and location
Room features
All 198 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
Other amenities include:
  • Free infant beds and free extra beds
  • Shower/tub combinations, free toiletries, and hair dryers
  • 32-inch LED TVs with premium channels
  • Balconies, refrigerators, and ceiling fans

All inclusive details

All-inclusive room rates at The Reef Playacar Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities




Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/body boarding
  • Yoga classes

Family friendly

  • Children's club
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli


  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (5167 square feet)
  • Meeting room


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Terrace


  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking


  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds


  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • 32-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
"This property offers health screenings for COVID-19 on site. Antigen screening is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person.Guests should contact the front desk upon arrival to schedule departure health screenings."

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

Does The Reef Playacar Resort & Spa - Optional All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Reef Playacar Resort & Spa - Optional All Inclusive?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at The Reef Playacar Resort & Spa - Optional All Inclusive on Dec 12, 2022 start from $250.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef Playacar Resort & Spa - Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef Playacar Resort & Spa - Optional All Inclusive?

Self parking is free at this property.

What time is check-in at The Reef Playacar Resort & Spa - Optional All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Reef Playacar Resort & Spa - Optional All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef Playacar Resort & Spa - Optional All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is The Reef Playacar Resort & Spa - Optional All Inclusive located?

Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Xaman Ha Aviary, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Piste Cyclable sur Paseo Xaman-Ha are also within 1 mi (2 km).

Overall score and ratings


Very Good

Rating 10 - Excellent. 403 out of 999 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 336 out of 999 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 145 out of 999 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 77 out of 999 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 38 out of 999 reviews" "
" "2 - Terrible 4%




Staff & service




Property conditions & facilities



4/10 Poor

Traveled with family
Liked: Staff & service
Firstly, I do not like to leave negative reviews however, I must warn other travelers about this. I guess I should’ve seen the red flags seeing how cheap of a deal we got to come here. I will not say everything was horrible but I will start with the staff is overall friendly and helpful, the hotel itself was generally well maintained and the beach area and chairs were nice. Now for the cons: -Food: our first impression of the food was when we arrived for lunch, the food was so mediocre I seriously considered switching hotels based off this first impression alone. Barely any flavor, appeared to have been reheated multiple times and just not appetizing. Every other interaction we had with food seemed to get worse than the last. Just stale, tasteless food. The only saving Grace May have been the breakfast and the Mexican restaurant that had somewhat edible food. - Drinks: stale, flat beer and watered down alcoholic beverages. Bottled water is only found at bar areas not from the restaurants. Staff will not come to the beach area to ask for your drink order like other hotels I’ve stayed at in Playa del Carmen. -Random things to note: - only shampoo no conditioner in the bathroom - we asked staff to fix the phone in the bedroom multiple times as well as our TV and no one ever came - be prepared to have to pay for specialty cocktails, specialty coffee Please reconsider choosing ‘resort’ as your next vacation spot.

8/10 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms ,property and location. The inclusive food was not the greates choice i would rate it 5 out 10. Staff was nice at the way around but at the check in they get you with all the nice stuff with doing the timeshare sale, they state it as their products.

4/10 Poor

Joel Malagon
Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property was awesome! The restaurants food was horrible So had to go eat at the 5 avenue everyday!! Also front desk bery rude and YOU CANNOT CHECK IN EARLY OR CHECKOUT LATE So if you're plane leaves at 8pm Be prepared to carry you're luggage everywhere with you the full day!! RATHER STAY IN SANDOS PLAYACAR AGAIN AND AGAIN

8/10 Good

luis dario
Traveled with family
Liked: Staff & service, amenities
great beach and pools

4/10 Poor

Traveled with family
Liked: Cleanliness
The hotel was average I would not recommend to anybody younger than 60 years no ambiance. Not much selection of food was cold drink were not available in many location like other hotel not many activities to do at hotel. Honestly I would not recommend the hotel or go back to it. Employees were not friendly other than the cleaning lady in our room.