4/10 Poor
Juanita
Traveled with family
Dec 5, 2022
Liked: Staff & service
Firstly, I do not like to leave negative reviews however, I must warn other travelers about this. I guess I should’ve seen the red flags seeing how cheap of a deal we got to come here.
I will not say everything was horrible but I will start with the staff is overall friendly and helpful, the hotel itself was generally well maintained and the beach area and chairs were nice.
Now for the cons:
-Food: our first impression of the food was when we arrived for lunch, the food was so mediocre I seriously considered switching hotels based off this first impression alone. Barely any flavor, appeared to have been reheated multiple times and just not appetizing. Every other interaction we had with food seemed to get worse than the last. Just stale, tasteless food. The only saving Grace May have been the breakfast and the Mexican restaurant that had somewhat edible food.
- Drinks: stale, flat beer and watered down alcoholic beverages. Bottled water is only found at bar areas not from the restaurants. Staff will not come to the beach area to ask for your drink order like other hotels I’ve stayed at in Playa del Carmen.
-Random things to note:
- only shampoo no conditioner in the bathroom
- we asked staff to fix the phone in the bedroom multiple times as well as our TV and no one ever came
- be prepared to have to pay for specialty cocktails, specialty coffee
Please reconsider choosing ‘resort’ as your next vacation spot.