Playa San Blas Tours

it was not close to anything

This hotel should be perfect in every way. Sadly, we were there when some major construction was happening resulting in a large area being out of bounds. The construction then expanded into areas that were still open such as in the toddler splash pool. We had to stop our son using it as there were tools left lying around and open drains etc. Various areas randomly were taped off at different times so overall the hotel just didnt feel safe with a 2 year old so we were always a bit on edge.When we mentioned this to reception, they said they didnt think it was unsafe (despite us showing photos of another child picking up tools left at the side of the pool!) and even when we wrote a formal complaint, reception said they couldn't do anything about it and passed us the email of head office. Head office sent a standard 'sorry you were inconvenienced' letter but have failed to address the actual problem! The resort looks stunning and without the construction work, im sure it would have been fabulous. The a la carte restaurants are definitely where you want to eat as the buffet is loud, repetitive and generally just mediocre food. The shows are great and the rooms are fantastic.

This is a very nice hotel. The food at the main restaurant is by best barely edible. It is a shame because the hotel is very lovely and has a chill relaxed vibe. We at most of our meals of site. I would have appreciated some carpet in my room and better towel/mini bar service. The staff is above helpful and friendly. Great ocean view and accessibility. Many local drinking spots very close by that have wonderful views of the ocean and tasty cocktails.