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Reviews of La Quinta Inn & Suites by Wyndham Pocatello

2.5 out of 5
La Quinta Inn & Suites by Wyndham Pocatello
1440 Bench Road, Pocatello, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 718 out of 1355 reviews" "
Rating 8 - Good. 399 out of 1355 reviews" "
Rating 6 - Okay. 140 out of 1355 reviews" "
Rating 4 - Poor. 65 out of 1355 reviews" "
Rating 2 - Terrible. 33 out of 1355 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good parking
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out, comfortable clean and quiet and breakfast was great
Stayed 1 night in Apr 2024
Response from Shandell on May 3, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from Shandell on May 3, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the exception of plenty of parking. It is a small lot and they had a couple of guests staying with long trailers taking up the limited parking. They have runover parking across the street in the lower lot of the Best Western which is what we had to use. They should direct guests with trailers there. Ir was a tough walk for my mother who has a bad knee. All 3 handicap spots were also full. It was a sold out night but they should ask about oversized vehicles at check-in to control the parking situation better
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello. I will address your concerns regarding parking with the staff.

8/10 Good

MF

Traveled with group
Liked: Cleanliness, staff & service, amenities
Easily heard the people above and below. Whenever water was turned on it was pretty lous.
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t a lot of parking and didn’t feel safe
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Jessica, Syracuse

Traveled with group
Liked: Staff & service, property conditions & facilities
I love the later check out! However, all the parking was taken.
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. No one cared. How do they have the ratings no you are giving on Expedia. DUMP
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank your review. My apologies that your stay did not meet your standards.

10/10 Excellent

Kelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very cute hotel. Feels very safe and the beds are super comfy!
Stayed 1 night in Apr 2024
Response from Shandell on Apr 26, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Jody

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shandell on Apr 25, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Serena

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Shandell on Apr 25, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing we have never been treated better
Stayed 5 nights in Apr 2024
Response from Shandell on Apr 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Staff was pleasant.
Stayed 1 night in Apr 2024
Response from Shandell on Apr 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Paul, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shandell on Apr 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

David

Traveled with family
Liked: Amenities
very nice hotel. Nice clean room. Breakfast was excellent. Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Shandell on Apr 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Hugh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite. Nice workout and pool area.
Stayed 3 nights in Apr 2024
Response from Shandell on Apr 19, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Shandell on Apr 17, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our reason for staying
Stayed 1 night in Apr 2024
Response from Shandell on Apr 15, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

4/10 Poor

Michael

Traveled with partner
Disliked: Property conditions & facilities
Rooms have been renovated nicely grounds are a mess
Stayed 1 night in Apr 2024
Response from Shandell on Apr 12, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Judy

Stayed 1 night in Apr 2024
Response from Shandell on May 2, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Natasha

Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shandell on Apr 10, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Graham

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Shandell on Apr 8, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Shandell on Apr 12, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect after a long day of traveling with the pool and hot tub! Comfortable beds, nice big parking area and great breakfast. Loved our stay!
Stayed 1 night in Apr 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

John

Business traveler
When I checked in, the staff was very pleasant and polite, when I got to my room it was very clean and smelled amazing, (I want to know that air freshener). My room was quiet, no loud guests, and I wasn’t bothered once. As a very private person that is an amazing stay. Thank you
Stayed 7 nights in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant next door. Good buffet breakfast.
Stayed 1 night in Apr 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay in town.
Stayed 1 night in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and very helpful. Gave us a room where we asked so it wouldn't be too noisy. Clean room, good price.
Stayed 1 night in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Don

Liked: Cleanliness, amenities, property conditions & facilities
I first got a room thad had alot of traffic noise,but requested a quiet room and they were very accomodating🤗
Stayed 1 night in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

6/10 Okay

Damonica

Traveled with partner, Traveled with family
Liked the rooms seemed up to date. some of the areas of the hotel were not as tidy as I would like to have seen. I was not happy with the fact they was not able to give me a receipt due to booking with a third party.
Stayed 1 night in Mar 2024
Response from Shandell on Mar 27, 2024
Thank you for your review. Unfortunately when guests pre-pay through a 3rd party website, we can not provide a receipt due to the fact that they have paid someone else and not Wyndham. 3rd party bookings will receive a receipt via email from the online agency they have booked through. I hope to see you again on your next visit to Pocatello.

8/10 Good

Kristine, Henderson

Traveled with partner
Liked: Amenities
Friendly place to stay. The staff was very kind.
Stayed 3 nights in Mar 2024
Response from Shandell on Mar 25, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Geraldine Eilene

Stayed 2 nights in Mar 2024
Response from Shandell on Apr 15, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Ana

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for us and our dogs. We had a great stay
Stayed 1 night in Mar 2024
Response from Shandell on Mar 25, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Anthony S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfy, room was clean and air worked fine. Pool was large and hot tub was also. Plenty of room. Has laundry facilities but no detergent to buy. Bring your own. We will stay here again.
Stayed 1 night in Mar 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest. We do sell detergent, bleach and softner in our market by the front desk. I hope to see you again on your next visit to Pocatello.

8/10 Good

Armando

Stayed 3 nights in Mar 2024
Response from Shandell on Apr 5, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept hotel. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Shandell on Mar 18, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

6/10 Okay

Jennifer

Traveled with family
We stay there most of the time when we go to Pocatello
Stayed 2 nights in Jan 2024
Response from Shandell on Mar 18, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay but with the construction my google maps took me all over town getting there lol
Stayed 1 night in Mar 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly , fast and helpful staff.
Stayed 1 night in Mar 2024
Response from Shandell on Mar 11, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Douglas, Kalispell

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and in good order. Staff at check in wasn’t very personable. Good selection for breakfast, but not very many tables in the breakfast area.
Stayed 1 night in Mar 2024
Response from Shandell on Mar 6, 2024
Thank you for your review. We hope to see you again in the future.

4/10 Poor

Matthew

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
The shower drain was super slow and water pooled in the tub after only a minute of running the shower. When tried to call the front desk, the in-room phone was inoperable. Inconvenient and annoying maintenance issues.
Stayed 1 night in Feb 2024
Response from Shandell on Mar 5, 2024
Thank you for your review. My apologies that your stay was not up to par. We would have been more than happy to move you to another room to make your stay more enjoyable. I hope you will give us another try in the future.

8/10 Good

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shandell on Mar 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

4/10 Poor

James

Disliked: Property conditions & facilities
Reserved a small suite. Unfortunately, the couch is in a area that has NO TV. So, should of had a regular room. Had to sit on bed to watch tv. Well, until it also quit working at 7pm. Phone in room also didnt work in room. Called front desk with personal phone. Desk agent stated could not fix until the next person came in anout 10:30 pm. What?!!! Yes, will not stay here again. Told me to let manager know in the a.m. I was on road before they even got to work. Breakfast not till 7am..
Stayed 1 night in Mar 2024
Response from Shandell on Mar 4, 2024
Thank you for your review. I'm sorry your stay did not meet your standards. We would have been more than happy to move you to another room to try and make your stay more enjoyable. Hope you will give us another try in the future.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel as I have stayed there before. Generally excellent but at breakfast the tables were available but the had crumbs and smears on them left by previous guests. No apparent attempt to clean them by hotel staff.
Stayed 1 night in Feb 2024
Response from Shandell on Feb 28, 2024
Thank you for your review. It was a pleasure having you as a guest and my apologies for the lack of clean tables during breakfast, i will address the issue with the staff. Hope to see you again on your next visit to Pocatello.

10/10 Excellent

Phil

Stayed 1 night in Feb 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

8/10 Good

Sheri

Stayed 1 night in Feb 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we got was dirty they were nice and moved us but what a pain.
Stayed 1 night in Feb 2024
Response from Shandell on Feb 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.

10/10 Excellent

Sean

Response from Shandell on Feb 22, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.