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Everything was great with the exception of plenty of parking. It is a small lot and they had a couple of guests staying with long trailers taking up the limited parking. They have runover parking across the street in the lower lot of the Best Western which is what we had to use. They should direct guests with trailers there. Ir was a tough walk for my mother who has a bad knee. All 3 handicap spots were also full. It was a sold out night but they should ask about oversized vehicles at check-in to control the parking situation better
Tammie
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello. I will address your concerns regarding parking with the staff.
8/10 Good
MF
Traveled with group
Apr 28, 2024
Liked: Cleanliness, staff & service, amenities
Easily heard the people above and below. Whenever water was turned on it was pretty lous.
MF
Stayed 1 night in Apr 2024
Response from Shandell on Apr 29, 2024
Thank for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
Just perfect after a long day of traveling with the pool and hot tub! Comfortable beds, nice big parking area and great breakfast. Loved our stay!
Pamela
Stayed 1 night in Apr 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
10/10 Excellent
John
Business traveler
Apr 3, 2024
When I checked in, the staff was very pleasant and polite, when I got to my room it was very clean and smelled amazing, (I want to know that air freshener). My room was quiet, no loud guests, and I wasn’t bothered once. As a very private person that is an amazing stay. Thank you
John
Stayed 7 nights in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
I first got a room thad had alot of traffic noise,but requested a quiet room and they were very accomodating🤗
Don
Stayed 1 night in Mar 2024
Response from Shandell on Apr 4, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
6/10 Okay
Damonica
Traveled with partner, Traveled with family
Mar 25, 2024
Liked the rooms seemed up to date. some of the areas of the hotel were not as tidy as I would like to have seen. I was not happy with the fact they was not able to give me a receipt due to booking with a third party.
Damonica
Stayed 1 night in Mar 2024
Response from Shandell on Mar 27, 2024
Thank you for your review. Unfortunately when guests pre-pay through a 3rd party website, we can not provide a receipt due to the fact that they have paid someone else and not Wyndham. 3rd party bookings will receive a receipt via email from the online agency they have booked through. I hope to see you again on your next visit to Pocatello.
8/10 Good
Kristine, Henderson
Traveled with partner
Mar 25, 2024
Liked: Amenities
Friendly place to stay. The staff was very kind.
Kristine
Stayed 3 nights in Mar 2024
Response from Shandell on Mar 25, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
10/10 Excellent
Geraldine Eilene
Mar 24, 2024
Geraldine Eilene
Stayed 2 nights in Mar 2024
Response from Shandell on Apr 15, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
10/10 Excellent
Ana
Traveled with family and small children, Traveled with pets
Bed was very comfy, room was clean and air worked fine. Pool was large and hot tub was also. Plenty of room. Has laundry facilities but no detergent to buy. Bring your own. We will stay here again.
Anthony S
Stayed 1 night in Mar 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest. We do sell detergent, bleach and softner in our market by the front desk. I hope to see you again on your next visit to Pocatello.
8/10 Good
Armando
Mar 15, 2024
Armando
Stayed 3 nights in Mar 2024
Response from Shandell on Apr 5, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
The property was clean and in good order. Staff at check in wasn’t very personable. Good selection for breakfast, but not very many tables in the breakfast area.
Douglas
Stayed 1 night in Mar 2024
Response from Shandell on Mar 6, 2024
Thank you for your review. We hope to see you again in the future.
The shower drain was super slow and water pooled in the tub after only a minute of running the shower. When tried to call the front desk, the in-room phone was inoperable. Inconvenient and annoying maintenance issues.
Matthew
Stayed 1 night in Feb 2024
Response from Shandell on Mar 5, 2024
Thank you for your review. My apologies that your stay was not up to par. We would have been more than happy to move you to another room to make your stay more enjoyable. I hope you will give us another try in the future.
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
4/10 Poor
James
Mar 2, 2024
Disliked: Property conditions & facilities
Reserved a small suite. Unfortunately, the couch is in a area that has NO TV. So, should of had a regular room. Had to sit on bed to watch tv. Well, until it also quit working at 7pm. Phone in room also didnt work in room. Called front desk with personal phone. Desk agent stated could not fix until the next person came in anout 10:30 pm. What?!!! Yes, will not stay here again. Told me to let manager know in the a.m. I was on road before they even got to work. Breakfast not till 7am..
James
Stayed 1 night in Mar 2024
Response from Shandell on Mar 4, 2024
Thank you for your review. I'm sorry your stay did not meet your standards. We would have been more than happy to move you to another room to try and make your stay more enjoyable. Hope you will give us another try in the future.
I like this hotel as I have stayed there before.
Generally excellent but at breakfast the tables were available but the had crumbs and smears on them left by previous guests. No apparent attempt to clean them by hotel staff.
DAVID
Stayed 1 night in Feb 2024
Response from Shandell on Feb 28, 2024
Thank you for your review. It was a pleasure having you as a guest and my apologies for the lack of clean tables during breakfast, i will address the issue with the staff. Hope to see you again on your next visit to Pocatello.
10/10 Excellent
Phil
Feb 28, 2024
Phil
Stayed 1 night in Feb 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.
8/10 Good
Sheri
Feb 28, 2024
Sheri
Stayed 1 night in Feb 2024
Response from Shandell on Mar 21, 2024
Thank you for your review. It was a pleasure having you as a guest and I hope to see you again on your next visit to Pocatello.