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Reviews of Caribe Hotel Ponce

3.5 out of 5
Caribe Hotel Ponce
103 Turpo Industrial Park, Ponce

Reviews

8.4

Very Good

Rating 10 - Excellent. 600 out of 1196 reviews" "
Rating 8 - Good. 302 out of 1196 reviews" "
Rating 6 - Okay. 163 out of 1196 reviews" "
Rating 4 - Poor. 81 out of 1196 reviews" "
Rating 2 - Terrible. 50 out of 1196 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Shamarie

Everything was overall just didn't like how they need to upgrade the place more like new rugs, etc....
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennisse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE IT ALL SERVICES WAS EXCELLENT
Stayed 6 nights in Apr 2024

6/10 Okay

Jose A.

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff its great! Property needs cosmetic attention! Good breakfast, cold A/C!
Stayed 1 night in Apr 2024

10/10 Excellent

Alize Maria

Traveled with partner
Liked: Amenities
Love Mrs Garcia very friendly staff and extremely accommodating! From housekeeping to front desk staff! Definitely coming back ! Alize Maria
Stayed 5 nights in Apr 2024
Response from Guest Service on Apr 26, 2024
Thank you so much for your comment. We hope to host you again soon!

10/10 Excellent

Dalymar

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super limpio y acogedor
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 26, 2024
Muchas gracias por su comentario. Esperamos tenerle de vuelta pronto.

10/10 Excellent

YADIEL, CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 23, 2024
Thank you so much for your feedback. We hope to host you again soon!

6/10 Okay

Yadira

Mejorar limpieza
Stayed 5 nights in Apr 2024
Response from Guest Service on Apr 23, 2024
Gracias por su comentario. Esperamos tenerle de vuelta pronto y mejorar la experiencia.

10/10 Excellent

Lorraine Rivera

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 19, 2024
Thank you so much for your feedback. We hope to host you again soon!

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 19, 2024
Thank you so much for your feedback. We hope to host you again soon!

6/10 Okay

Kathryn

Traveled with partner
Disliked: Property conditions & facilities
Rooms did not look anything like the pictures on site. Room was not dusted and had blood on bathroom wall as well as rusting fixtures.
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 17, 2024
Thank you for your comment. We apologize for any inconveniences during your stay and hope to improve the experience on your next visit.

6/10 Okay

Cristobal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 15, 2024
Thank you for your feedback. We hope to host you again soon and improve the experience on your next visit.

10/10 Excellent

Juxxara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 8, 2024
Thank you for your feedback. We hope to host you again soon!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are very friendly and they were able to accommodate me both times I was there within the same week. Awesome job to the one that helped me and I’m definitely going there again!
Stayed 1 night in Mar 2024
Response from Guest Service on Apr 1, 2024
Thank you so much for your comment. We are happy to hear that you enjoyed your stay and look forward to hosting you again soon.

4/10 Poor

Mariely

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service on Apr 2, 2024
Thank you for your feedback. We hope to host you again soon and improve the experience.

4/10 Poor

Felix

Stayed 1 night in Mar 2024
Response from Guest Service on Apr 19, 2024
Thank you for your feedback. We hope to host you again soon and improve the experience.

2/10 Terrible

Denisse

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Los mattress tienen chincha y el toilet estaba tapado
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 29, 2024
Gracias por su comentario. Lamentamos los inconvenientes durante su estadía. Esperamos mejorar la experiencia en su próxima visita.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If u do better in the Beeadfast area will be excellent because the Breadfast it’s way to expensive for what they serve and fix the restaurant will be great at least until midnight
Stayed 4 nights in Mar 2024
Response from Guest Service on Mar 29, 2024
Thank you for your comment. We hope to host you again soon.

8/10 Good

Isamar

Liked: Cleanliness, staff & service, property conditions & facilities
Es un buen lugar para descansar
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 26, 2024
Muchas gracias por su comentario. Esperamos tenerle de vuelta pronto.

8/10 Good

Maritza

Liked: Cleanliness, staff & service
The property is older but very well maintained.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 25, 2024
Thank you for your comment. We hope to host you again soon!

10/10 Excellent

Ednan, Mayaguez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in general was good. Good vaue for your money.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 25, 2024
Thank you so much for your comment. We hope to host you again soon!

6/10 Okay

Arelis

Traveled with family
Disliked: Amenities, property conditions & facilities
Not as pictured on site. Facilities not kept up to par. Not as expected.
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you for your feedback. We hope to host you again soon and improve the experience.

6/10 Okay

Sheila

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you for your feedback. We hope to host you again soon and improve the experience.

8/10 Good

Noel

Stayed 1 night in Mar 2024
Response from Guest Service on Apr 8, 2024
Thank you for your feedback. We hope to host you again soon!

10/10 Excellent

James C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and the room was excellent and clean. No complaints!
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 17, 2024
Thank you so much for your comment. We hope to host you again soon!

8/10 Good

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have pool with lift for disabled 👍
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 10, 2024
Muchas gracias por su comentario. Esperamos tenerle de vuelta pronto.

10/10 Excellent

Luis D. Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 5 nights in Feb 2024
Response from Guest Service on Mar 10, 2024
Muchas gracias por su comentario. Esperamos tenerle de vuelta pronto.

8/10 Good

Ivelisse

Liked: Cleanliness, staff & service
Nice but quite a run down hotel. Everything was very clean although age showed specially in the bathroom fixtures. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 11, 2024
Thank you for your comment. We hope to host you again soon and improve the experience.

6/10 Okay

Lissy

Business traveler
Liked: Staff & service
Average
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 6, 2024
Thank you for your comment. We hope to host you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 5, 2024
Thank you for your feedback. We hope to host you again soon!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you for your feedback. We hope to host you again soon!

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 4, 2024
Thank you so much for your comment. We hope to host you again soon!

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen servicio. Facilidades, localización ect.
Stayed 6 nights in Feb 2024
Response from Guest Service on Mar 3, 2024
Muchas gracias por su comentario. Esperamos tenerle de vuelta pronto.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 26, 2024
Thank you so much for your comment. We hope to host you again soon!

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 26, 2024
Thank you for your feedback. We hope to host you again soon and better the experience.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente en el front desk. Hace faltabun update a los muebles, pero todo lo demas super!!
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 26, 2024
Muchas gracias por su comentario. ¡Esperamos tenerle de vuelta pronto!

10/10 Excellent

Eduardo

Business traveler, Traveled with family
Liked: Staff & service, amenities
The stay and the service was excellent and very good air conditioning
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 23, 2024
Thank you so much for your comment. We hope to host you again soon!

6/10 Okay

Jesus

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
El staff y personal de limpieza son muy amables, la habitación estaba en buenas condiciones. Los puntos negativos, la bañera era muy resbalosa y no tenía antideslizante ni alfombra en goma. Mi esposa sufrió una caída en la bañera y mi hija y yo resbalamaos y estuvimos a punto de caer.
Stayed 3 nights in Feb 2024
Response from Guest Service on Apr 2, 2024
Lamentamos lo sucedido mientras estuvo en su estadia. Sus comentarios no pasan desapercibidos. Al informarnos de esto y para evitar que suceda en el futuro, tomaremos medidas. Agradecemos su visita y esperamos poder servirle. Esperamos poder mejorar su experiencia en el futuro.

10/10 Excellent

Digna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near by neat, staff was very freindly.
Stayed 1 night in Jan 2024
Response from Guest Service on Feb 19, 2024
Thank you for your comment. We hope to host you again soon!

2/10 Terrible

Cherie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling had black mold, the pool was closed the entire 5 nights of our stay, the bathroom door knob was broken and trapped me in the restroom, the water pressure was terrible, the dryer was out of order, the rooms don't have a microwave, they have coffee pots with no coffee, and the ice container is dirty.... Terrible.
Response from Guest Service on Feb 20, 2024
Thank you for your comment. We apologize for the inconveniences during your stay and hope to better the experience on your next visit.

10/10 Excellent

Beatriz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived our room ac wasn’t working so they upgraded us . The new room was amazing , clean and ac was freezing cold. Staff was very nice and accommodating with our every need . The pool was nice and parking made us feel safe . I didn’t like how they didn’t allow my boyfriend to visit me in the hotel . A hotel is to enjoy it with ur partner but they said if he came in my room they charge me an extra $25 that was disappointing. Other than that hotel was good
Response from Guest Service on Feb 19, 2024
Thank you for your comment. We're glad you were able to have a good experience and hope to host you again soon!

4/10 Poor

Eileen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The TV doesn't work, we stay two days and don't clean the room.Terrible.
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 20, 2024
Thank you for your comment. We apologize for the inconveniences during your stay and hope to better the experience on your next visit.

6/10 Okay

angel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
bathroom vent not working, other than that, ok for the price
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 13, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

rosemary

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great and helpful. You def get what you pay for. But this hotel def needs an update. Has a lot of potential just needs some TLC. Had a sewer smell lingering. One of our lamps didn’t work, rusting on a bathroom mirror, and sheets had stains. We enjoyed the pool, laundry on site, and using the microwave on the first floor.
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 12, 2024
Thank you so much for your comment. We look forward to improving the experience on your next visit!

8/10 Good

Edwin Vega

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel.
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 12, 2024
Thank you for your comment. We hope to host you again soon.

10/10 Excellent

Elsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 11, 2024
Thank you for your feedback. We hope to host you again soon!

10/10 Excellent

Robert, Carolina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 11, 2024
Thank you so much for your comment. We hope to host you again soon!

10/10 Excellent

Kevin, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is hidden in plain sight. This is my 2nd, time staying here. Very clean room & a great staff.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 8, 2024
Thank you so much for your comment. We hope to host you again soon!

4/10 Poor

Horacio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. Phone and remote have never been cleaned.
Stayed 3 nights in Feb 2024
Response from Guest Service on Feb 8, 2024
Thank you for your comment. We apologize for the inconveniences during your stay and hope to improve the experiences on your next visit.

10/10 Excellent

DAGMAR

Traveled with family and small children, Business traveler
Liked: Staff & service
Deteriorada. Piscina no tiene barra para bebidas y comida
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 4, 2024
Gracias por su comentario. Esperamos mejorar la experiencia en su próxima visita.

10/10 Excellent

RAMSES, San sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 3, 2024
Thank you so much for your comment. We hope to host you again soon!