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Reviews of Halyards Hotel and Spa

3 out of 5
Halyards Hotel and Spa
Royal Alfred Marina, Albany Road, Port Alfred, Eastern Cape

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 6 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter, Exhall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Good location Poor hotel would not recommend to a dog.
Stayed 1 night in Apr 2024

4/10 Poor

Derek

Traveled with family
Disliked: Property conditions & facilities
Halyards Hotel and Spa review
The hotel is well situated but the rooms need attention. Shower handles broken. Taps not secure to the basin No aircon. Thank goodness it was overcast and cool. Fan was ok. Beds were too small. King would have been better TV is working but has minimal channels and the screen has multiple lines so part of the TV is not clear.....thank goodness we don't watch much TV. Could do with a repaint and overall maintenance is required. Asked for towels at 2pm, had to ask for towels again at 6pm Wouldn't rush to book again, unless desperate.
Stayed 2 nights in Dec 2023

8/10 Good

REUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Itwas fairly good but not great Difficult to get to hotel
Stayed 1 night in Mar 2019
Response from Fdp on Mar 9, 2019
Dear Ruben Thank you for your response and review...do you have any suggestions on how to make the access to our hotel easier?

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is welcome and great, but hotel room needs a bit of tlc, otherwise lovely place
Stayed 1 night in Feb 2019
Response from Fdp on Mar 5, 2019
Dear anonymous Thank you for your review of our property. We are currently busy with planning renovations to the Hotel.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2018

8/10 Good

Margaret d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lovely views from room.

6/10 Okay

José

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakaway week 2015
1) Room 40 can be improved by using some painting and replacing old silicon around bath/shower. 2) Wi-Fi? Not free open Wi-Fi you get 100Mb per day !!! Please review your advert. 3) Room 40 the carpets are very dirty.....just take a white paper and rub it over the carpet or walk barefoot. You will see it. 4) Parking was bad. Why not allocate a parking bay for each room??? Sleeping hotel guest comes first!!!! 5) Pool area.....way too overcrowded. 6) Your staff are very friendly. 7) Hotel location is great.
Stayed 3 nights in Dec 2017

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in every aspect. We will certainly use it again

8/10 Good

serotele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
i was only disappointed with the TV did not show SABC 1 clearly

10/10 Excellent

Khetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad and Average
The first day was horrible, the tv and the air con did not work. There was no shower curtain and the door could not lock from the inside. After numerous complains I was moved to another room the next day. The room need an urgent upgrade. On the plus side the staff was very friendly and helpful. The breakfast and buffet was very very good.

2/10 Terrible

ELMARIE

Disliked: Property conditions & facilities, room comfort
Will not go back
The room was old and the bathroom seriously needs an upgrade. The sleeper couch was worn out and nails in the floor sticking out on the carpet strip, leading into the bathroom. This was not the standard of hotelroom we are use to when booking on hotels.com

4/10 Poor

Noloyiso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed on bad service
i had a very bad experience, first of all the receptionist was so rude and not helpful up until i told her i will deal with the people who booked for me. i was given a very dusty old room with the long stairs to the bedroom. i have a phobia of heights that is why i always book a garden room. when i asked to be moved and told them about the dirtiness, the receptionist told me "unfortunately" there is nothing she can do, hotel fully booked, i must be happy because i was given a upgrade since i booked a garden room. i was not happy at all, i told her its fine i will have to cancel the bookings because i cant really deal with high stairs. she phoned again, and told me to go to reception and get key for another room. i went there, only to find she gave someone key to give me but i haven't seen anyone on my way to the reception. She then again instructed me to go to the new room maybe i will meet her "messenger" ..there. went there again, and there was no one, it was windy and cold, and i was all over like a puppy. i was really angry. Imagine. i was tired of driving and all i wanted was to relax. when finally got the keys to other room, we checked the TV channels listed on their information book, some were not available but there are listed there. again we checked the "free WiFi" , we phoned the receptionist for assistance, she just said "unfortunately" it not available, they are out of vouchers and the "managers" are not there. been in so many hotels by never got such bad service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complaints
Good value, you get what you pay for.

10/10 Excellent

qn, Rustenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n maintanence
the shower and the tv where not in good working condition if after we reported it,that was in room 46,the food was great, the vibe was okay in and around hotel.we were there for 7 nights

8/10 Good

Nadia, Cape Town, Western Cape

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Friendly staff. Tosh, the bar lady, deserves employee of the year. We received excellent service from her during our stay.

6/10 Okay

Verified traveler

Liked: Cleanliness

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chuma, East London

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great Stay
The bathroom bath was not properly cleaned, either than that everything was ok.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
I will stay here again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are tired and in desperate need of reno
The carpet in the room was so dirty that it left our feet black with grime. We were booked in for three nights but left after only one. It was clear from the reaction of the reception staff that this is a daily challenge they deal with.

10/10 Excellent

Wonga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

A R, Durban South Africa

Liked: Cleanliness, staff & service, room comfort
Halyards Hotel and Spa
Fantastic location, friendly staff, we only had breakfast which was in abundance, the rooms are large with very comfortable beds, however, the hotel in need of some renovation getting a bit tired. But having said that we will definitely go back.

8/10 Good

Warrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Noloyiso, East London

Liked: Cleanliness
nice stay
When it was payment time..they charged us the normal price on the invoice but i had the proof that i booked through hotel.com with discount...they charged us correctly.The hotel was ok..but we got a room with old broken window handles...as a result we couldnt close the window. But anything else was fine...especially the food.

6/10 Okay

Shane, Cape Town

Okay, not great, just okay.
Hotel is looking old and tired and short of maintenance. Unprofessional approach of staff, loafing around, chatting, casual clothes. The reception team gave me mixed messages about my payment and that I had dinner. Overall sloppy.

6/10 Okay

PrueD, Australia

Location great
Enjoyed our stay

8/10 Good

KAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Timo, Kenton-on-Sea

Traveled with group
Disliked: Staff & service
Ons verblijf bij Het Halyards Hotel voldeed niet aan onze verwachtingen. We konden inchecken vanaf 14:00 maar in realiteit konden we de kamer pas om 16:00 uur in. Meerdere malen aangegeven dat we twee single beds wilden, daar is helaas niet aan voldaan. Koud water uit de douche, geen handdoeken in de kamer en zelf moeten ophalen na een half uur en twee keer bellen. Uitzicht op de tuin is een uitzicht op de parkeerplaats en een paar struiken waar de autos continue in je kamer schijnen. Vervolgens in een andere kamer geplaatst waar gelukkig wel warm water was. Helaas werkte de kluis niet en kwam er de volgende dag drie maal iemand van het onderhoud binnen om iets in de meterkast te doen voor een andere kamer, vervolgens zaten wij zonder stroom... Al met al: dit hotel heeft zijn beste tijd gehad en laten op veel punten steken vallen welke makkelijk voorkomen hadden kunnen worden. Het is de prijs die je betaald niet waard. Wij raden dit hotel dus ook niet aan.
Stayed 2 nights in Dec 2019

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
Stayed 2 nights in Jan 2019
Response from Fdp on Mar 5, 2019
Dear Mikael thank you for taking the time to review our Hotel. I trust that you enjoyed your stay. kind regards

4/10 Poor

Jean-Patrick, Prevessin

Disliked: Staff & service, property conditions & facilities
Ne vaut pas le prix
Hôtel très vieillot qui nécessite une totale réfection. Cafouillage à la réception entre acompte versé et prélèvement sur carte des l'arrivée? Personne pour trancher sérieusement. Repas très ordinaires. Wifi payant!!! Eau robinet pas buvable! Seule la vue sur la marina est agréable.

10/10 Excellent

François, Kortenberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knap uitzicht - aan het water.
Heel knap gelegen. Restaurant is goed. Geen andere restaurants op wandelafstand. Internet prima. Eerste 50 MB is gratis. Indien meer nodig kan je tegen heel democratische prijs bijkopen aan de receptie.