Outdoor pool, pool umbrellas, sun loungers
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Reviews of La Lorraine Boutique Hotel

3.5 out of 5
La Lorraine Boutique Hotel
36 rue Clerveau, Petionville

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 49 reviews" "
Rating 8 - Good. 15 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Jackson

Stayed 1 night in Feb 2024

6/10 Okay

Dominique

La Lorraine was closed that day I expect to have my refund
Stayed 1 night in Feb 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LaLorraine
This place has become our home! I loved my stay here, I can’t wait our next trip.
Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places, very clean great staff love the area
Stayed 1 night in Mar 2021

10/10 Excellent

Sarah-Mikal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Stayed 10 nights in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very cleaned, however the owner is not friendly at all. The staff is !
Stayed 4 nights in Feb 2020
Response from Lorraine on Mar 5, 2020
I apologize if you felt i was not friendly, I will make sure to work on that.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Local & Small Hotel
Only my second time staying here, and it was a great experience again. Chanm yo bèl epi sèvis pa twò mal. Could become my new go-to hotel option for PauP.
Stayed 1 night in Dec 2019
Response from Lorraine on Feb 17, 2020
Thank you for leaving a review. We are happy that you liked the hotel. Hope to see you soon.

10/10 Excellent

Jean W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Lorraine boutique hôtel is not a “big big” hotel but I felt welcome by every staff
Stayed 15 nights in Oct 2019
Response from Lorraine on Dec 10, 2019
Thank you for your reviews. We are happy that you enjoyed your stay with us and hope to see you soon

8/10 Good

Stef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Boutique style, The Restaurant/Bar /lounge setting/ secure location. The pool . Depending on the night, there are different activities & music. Unfortunately the internet router was not working but by the time it would have been repaired, I was checking out; the owner personally apologized for the inconvenience.
Stayed 4 nights in Aug 2019
Response from Lorraine on Sep 1, 2019
Hello, thank you for the review. We apologize again for the router problem. It arrived and was fixed the next day. I hope you come visit us and Haiti again. It was a pleasure meeting you.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Lorraine on Sep 1, 2019
Thank You for taking the time to review the Hotel. Hope to see you soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing this review because when i planned to check in, there was instability in the country and everything was shutdown and the place was closed. The facility refused to refund my money even though the place was not even open. I think it's a horrible place to do business with because they collected money for service they did not provide. I am still mad at them and in the process of suing them. Marie
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, a house from the 1950s, has been beautifully renovated.
Stayed 3 nights in Jan 2019
Response from Lorraine on Jan 28, 2019
Thank You for your Review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Comfy! Small hotel, more like bed and breakfast feel!
Stayed 3 nights in Jan 2019
Response from Lorraine on Jan 22, 2019
Thank you for leaving a review. We are happy that you liked the hotel. We hope to see you on your next trip to Haiti.

10/10 Excellent

Mardi, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose La Lorraine as the place to stay to end a 12 day trip travelling around Haiti. What a gorgeous little boutique hotel right in the heart of Pétion-ville. Very convenient to walk many places or quick to get a car/cab. We were self-driving and there are a couple of secure parking spots our front which was helpful. We had one of the smaller rooms which had a comfortable bed, aircon and a nice bathroom (but we never had any hot water the whole time we were there - seems to be pretty standard). There was cable tv also. Electricity goes off numerous times a day (and aircon needs to be reset each time which is a bit annoying in the night) but apart from that, there is good wifi. Our room did not have proper curtains (just lace ones) so our room wasn't the darkest for sleeping. The room looked onto the inner courtyard and was very quiet. We ate breakfast, lunch and dinner in the restaurant over a few different days and also enjoyed some snacks and drinks by the pool (a lovely place to chill away from the noise and bustle of Pétion-ville outside). Staff was SUPER friendly (both reception and the restaurant) and helpful. Only downside was really the no hot water but I'd stay here again based on all the other positives.
Stayed 2 nights in Dec 2018
Response from Lorraine on Jan 8, 2019
Dear Client, I thank you for your wonderful review of the Hotel. I apologize for the hot water issue we are working of fixing it. I will add Blackout curtains to the rooms that need it. As for the electricity that's when the city cuts the lights and the Generator takes over I cannot really fix that problem. I hope next time you come to Haiti All the issues will be fixed. Thank you again for your Review.

8/10 Good

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Haiti.
Without a doubt one of my favorite hotel in Haiti.
Stayed 2 nights in Dec 2018
Response from Lorraine on Jan 8, 2019
Thank you for your review of the Hotel

8/10 Good

Ben

Liked: Cleanliness, staff & service
We had some issues with the fan, but it was solved on a proper way.
Stayed 1 night in Nov 2018
Response from Lorraine on Nov 21, 2018
Dear Client, Thank you for taking the time to write a review about our Hotel. We appreciate all input to make our hotel better.

10/10 Excellent

Johanna, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is at the centre or Pétiinvilles upper city. Although we had a really late check-in, the staff was helpful and friendly at all times. Besides the nice location of the hotel, is has two more great features: an outdoor swimming pool (ca.5x3m) and the bar/restaurant 36 right next to the entrance. The prices come close to European ones but the food is tasty and fresh. Plus, as we are two European women, we didn’t have to go on the streets at night to grab a bite.
Stayed 2 nights in Aug 2018
Response from Lorraine on Aug 8, 2018
Dear Client, Thank you for your amazing review! We at La Lorraine are very happy that you enjoyed your stay and hope to see both of you on your next trip to Haiti.

8/10 Good

Liz, New Paltz NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot, lovely room, wonderful staff. Really loud music late at night from somewhere nearby.
Stayed 1 night in May 2018
Response from Lorraine on Jun 11, 2018
Thank You for your review. We have been having issues on Friday night with a local restaurant nearby and are trying to correct it. I hope this does not change your mind about staying with us your next time in Haiti. Thank you

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid boutique hotel in Petionville, Haiti
I had a really great stay at La Lorraine. The staff is very attentive, and worked hard to make sure my fiance and I were take of. The gentlemen at the restaurant/bar area are excellent, and the front desk staff was efficient. The room isn't the sexiest, but it was comfortable. The only complaint I had is that the removable shower head refused to stay in place--I kept accidentally knocking it off the holder. Other than that, no complaints. As a frequent traveler to Haiti, I have to say that La Lorraine is one of the better hotel options in Petionville if you prefer a more intimate hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, clean/functional rooms and good breakfast.
Stayed 3 nights in Jan 2018
Response from Lorraine on Jan 30, 2018
Thank you for your review. We hope to see you next time you are in Haiti.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and functional rooms.
Stayed 5 nights in Jan 2018
Response from Lorraine on Jan 30, 2018
Thank you for taking the time to write some words for us. We hope to see you soon

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel.
Nice boutique hotel. Rooms were very nice. The restaurant was good. The pool area was a nice place for a day of reading and writing. Will definitely stay there again.
Stayed 1 night in Dec 2017
Response from Lorraine on Jan 30, 2018
Thank You for your nice review. We hope to see you soon at La Lorraine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel so much, I stayed an extra 3 days. Location is perfect and all the staff is very friendly and accommodating. The pool area is very quaint, an excellent spot to relax even though you’re in the middle of busy Petionville.
Stayed 1 night in Dec 2017
Response from Lorraine on Jan 5, 2018
Thank you for your wonderful review. I’m glad to see you liked the hotel and that the staff was friendly and accommodating. I hope to see you on your next stay in Haiti. Have a wonderful new year!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in. Cute, clean rooms. Good vegetarian food options. Great location.
Stayed 2 nights in Dec 2017
Response from Lorraine on Dec 16, 2017
Thank you for you nice review. We hope to see you soon

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Chic hotel
Very nice hotel in a very nice area. The room was nice with a nice shower, tv, complimentary water, comfortable bed. Some of the staff seem to not have a personality but others were ok. Wifi worked well. Food was better than average.
Stayed 3 nights in Sep 2017
Response from Lorraine on Sep 28, 2017
Dear Client, Thank you for your review. I apologize for the staff that was not friendly. We try to make everyone feel at home with us at La Lorraine. We hope to see you on your next visit.

8/10 Good

love!, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Luxury at its' Best
La Lorraine was exactly what we were searching for. It is a nice (but not too perfectly nice) hotel with a great location, the amenities we desired, lots of charm and it is beautifully decorated. The staff was friendly and saw to all of our needs. The included breakfast was an added benefit. I would DEFINITELY return. The only things of note are the slow internet service, it would be nice if the bathroom in the Ilai suite had a door...., and while the beds are super comfy, the sofa bed was decidedly uncomfortable.

10/10 Excellent

Mary, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
All hotel staff were very accommodating. The owner was very friendly and helped us with our stay. Great place.

10/10 Excellent

Randy, Brockton, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to spend your vacation at
Their foods were excellent, I like the architecture, the room design and stuff was kind like a California taste which make it really nice, I like it.

10/10 Excellent

Paula, Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
La Lorraine is a great hotel. It was clean and we felt safe the whole time. Staff were friendly and willing to help in any way.

10/10 Excellent

Peterson-james, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L 'Excellence de La Lorraine
I was born in Haiti and left at 7 years old , so for me it was returning home after 31 years of hiatus, so for me it was important to stayed somewhere central from all activities , still have that culture of my country inside the hotel compare to big brand hotels , price is a bit pricy but compare to big brand it's amazing price , people very very friendly , food is decent and I recommend that place for sure and next time I go I really will stayed there.
Response from Lorraine Hudicourt on Mar 12, 2016
Dear Customer, Thank you for taking the time to share your recent experience at La Lorraine Boutique Hotel with us. We are delighted you enjoyed your stay. We hope to be able to welcome you back in the near future! Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
a nice local BnB
A good location in Petionville, with a nicely updated original home. Personalized rooms, and a non-commercial atmosphere. No hot water during the stay, but overall well kept rooms
Response from Lorraine Hudicourt on Mar 12, 2016
Dear Customer, Thank you for taking the time to write a review on your recent experience with us at La Lorraine Boutique Hotel. I was disappointed to hear about your experience with the Hot Water. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your feedback highlighted an area for improvement that we have since corrected. Once again, thank you for providing feedback that will ultimately help improve services.

4/10 Poor

Guy, USA

Disliked: Staff & service
Never again
My stay was short actually very short got in at 8pm and left at 5:30 in the morning. I had a huge surprise to find out on my credit card bill that I was charged $143.00 for my stay when at the time of booking it was 110 dollars. For that price I could have stayed at top hotel in the country right now which is the Mariott at 149 or the newly build Kinam at 139 or even the NH El Rancho hotel at 160 which by far are top hotels and offer so much more for the Bucks again I had an issue with the internet never again
Response from Lorraine Hudicourt on Mar 12, 2016
Dear Client, We apologize that your experience with us, even for a very short stay, was so bad that you had to write a second review. Thank you for your constructive feedback. We will follow up on the internet issues as a matter of urgency. We hope that your travels will bring you back to Haiti in the near future and that you will give La Lorraine Boutique Hotel a second chance.

6/10 Okay

Guy, Miami

La Loraine
Well since I was there for just one night and left very early I am not in the position to really rate this hotel but I can say that I had a good night sleep had some issues with the Internet. Besides that I think it's a good little place besides for the price no complaints everything else was between 30 and 50 dollars more and it's not like they offering any better

10/10 Excellent

Malika, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel!
The La Lorriane is a beautiful hotel. You would think that with only 13 rooms it would not be a great place to stay but it is absolutely wonderful. The staff was always helpful suggesting places to see while in Petion-Ville. The food at the Cafe 36,which is attached to the hotel, was also very delightful. The Cafe has a veggie wrap that is to die for it is so delicious. The only issue I had was trying to make arrangements for pick up from the airport to the hotel as their website has they offer a shuttle service. I would highly suggest actually calling the hotel itself as it really isn't a true shuttle but one of the owners that actually does the pickups and dropoffs.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Haiti Amazing place in a crazy country Top notch

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience. The room was nice. The only complain I have might be for the parking.

10/10 Excellent

Massimo, castelvetro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hotel very clean and comfortable. cafe 36 it's always a good place to eat or drink somenthing.
Response from Lorraine Hudicourt on Feb 25, 2015
Thank you for choosing La Lorraine for you stay in Haiti. We take pride in the hotel cleanness and we are happy that the clients realise this. Thank you again for your comments and hope to see you at La lorraine on your next stay in Haiti.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

j, US

Disliked: Staff & service, property conditions & facilities, room comfort
Its not a boutique hotel
the hotel have good location but isnt a boutiqe hotel, the room its so simple i think 2.5stars (for example.. the room closet its a great piece of curtain in a tube. they say that their personal are multilingual and its not true!
Response from Lorraine Hudicourt on Mar 12, 2015
I appologize that your stay with us wasn't satisfactory. I will try and get all you complaints fixed as soon as possible in the hope that you give our hotel a second chance. Thank You

10/10 Excellent

PASCAL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour, Toujours un plaisir de séjourner à La Lorraine. Accueil, Services, etc... Un endroit que j'apprécie particulièrement. Merci à toute l'équipe pour sa disponibilité et amabilité. Cordialement, Pascal
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was well placed. The restaurant in the evening was not bad. The breakfast was very poor, there was a list of choices but nothing was available. The bread for toast was actually frozen. It had to be split apart to put in the toaster. There was no hot water most days and on one day no water at all. Far more serious, the hotel forgot to send the shuttle to pick me up at the airport. I was forced to hire an unlicensed taxi. This was very dangerous.
Stayed 4 nights in Apr 2019
Response from Lorraine on Jun 13, 2019
Dear Client, I'm sorry you had such a bad experience with us. We usually provide a better service with breakfast and airport pickup. I hope that you give us another chance on your next visit to make it right. Thank you for your feedback it helps us fix our mistakes. Hope to see you soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel displaying Haitian artisanship. It has a calm and uncrowded atmosphere. Wifi in the rooms (which is a big plus!). Rooms are simple and very clean. The hot water takes a bit of time to come in the shower however. The food offered in the annexed restaurant is tasty and not too expensive. The backyard is pleasant with a small pool. Overall great experience. I will definitely think of this place if I need to stay in Petionville in the future.
Stayed 3 nights in Nov 2018
Response from Lorraine on Nov 21, 2018
Dear Client, Thank you for your wonderful review. We are happy that you enjoyed your stay with us. We are working on the hot water issue and hope next time it will take less time to heat up. Hope to see you on your next visit to Haiti.

8/10 Good

JOSE MANUEL, MÁLAGA - SPAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel
Se trata de un buen hotel donde la hospitalidad es lo primero que percibes. Después las instalaciones son adecuadas para ir de negocios a Haiti.

10/10 Excellent

Marie-ANNE, MONTRÉAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL charmant à Haïti
Un accueil chaleureux et un restaurant délicieux! Nous avons été parfaitement bien reçu à et hôtel, parfaitement situé près des boulangeries et épiceries.

10/10 Excellent

DAN, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel a Port-au Prince
Super hotel a Pietonville, tres propre, vaut mieux reserver chex Expedia que chez l'Hotel directement, question de prix. Le personnel est fort agreable, tout est tres propre et le Restaurant, malqgre les prix un peu eleve est excellent ainssi que son personnel.Surement que je retournerais!

10/10 Excellent

DAN, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La seul chose que je demande c'est une piscine.
Excellent hotel, propre, bient situe, je recomande le restaurant de l'hotel, tres bonne cuisine, ambiance agreable, bien decore et personnel tres courtois.La decoration de l'hotel donne un cachet culturel tres aprecie.