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The hotel is very clean amd neat. Sometimes they would rent oit the pool. So you are not aloowed to use it that day. Sometimes tbey gave you notice and sometimes tbey did not. But other tvan tbat staff was very friendly.
Lillian
Stayed 15 nights in Jun 2018
Response from jlb on Jul 12, 2018
Thank you for the review
we will make sure that there is constant communication so that all guests are aware
Hope you come back again
Johanne
My wife and I stayed for 3 days. Nothing to complaint about, electricity 24/7, ac is working, wifi is good and fast. All employees were really nice. If someone needs a place like a studio to stay in peace. Palm Residence is the best
Edwine
Stayed 3 nights in May 2018
Response from jlb on Jul 12, 2018
Thank you for the comments
Happy you enjoyed your stay
Johanne
The experience was great until the last three days of stay when the staff would systematically turn off the Air conditioning at night when the manager left and turn it back on early in the morning before the manager came back. The regular lady who cleaned the room was excellent did her job the problem was on her days off the two lady who replace her had attitude would not clean the room properly at one time refuse to change the towel when I confronted her she said "do you think I'm the maid" yes! Fearing of more uprising did not report he to the manager. The Internet was not that great kept bouncing people off. The water in the pool felt like ice should have a heater in the pool. The water was to cold for guess to enjoyed. It felt more like a displayed than a pool. Kitchen to small for cooking and the refrigerator had no freezer and refrigerator itself was not cold enough for proper maintaining of perishable item. Its not a hotel and not truly a functioning apartment not sure what to call it but well kept and very clean.
Gerald
Response from jlb on Jan 12, 2018
Thank you for the review and will look into all of these immediately. I am sorry that once I left for vacation that these things happened . Please always feel free to report once you have these issues immediately .
Hope next time you stay with us, you will have a better experience
Kind Regards
Johanne
It's a very nice hotel in a remote location, so you don't hear traffic which is good. Very clean and the rooms are spacious. The only cons are the wifi was not working and the housekeepers just entered the room without notice to clean. They need to invest in do not disturb signs for the doors or educate there staff not to enter guest room without permission.
Verified traveler
Stayed 4 nights in Nov 2017
Response from johanne on Dec 7, 2017
Thank you very much for the review. We are now investing in new wifi system .
Do not disturb signs will be given
Palm
Endroit paisible et sécuritaire, bon emplacement, tranquillité d'esprit, on peut séjourner seul ou en famille, comme a la maison on trouve tout sur place, personnel courtois et professionnel, je recommande fortement le Palm résidence
Jeremie
Stayed 2 nights in Dec 2021
Response from johanne on Dec 29, 2021
thank you for the review, happy you enjoyed your stay
Endroit sécuritaire, parking sur place, bon emplacement, le personnel est courtois, Endroit très calme, je recommande fortement cet endroit pour un séjour seul ou en famille