Exterior
Check availability

Reviews of Courtyard by Marriott Portland City Center

3.5 out of 5
Courtyard by Marriott Portland City Center
550 SW Oak Street, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marcelo

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

MARIVIC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!
Stayed 1 night in Apr 2024
Response from A on Apr 29, 2024
Hello Marivic! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located close to everything in the downtown.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A on Apr 29, 2024
Thank you, Kaitlyn, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

6/10 Okay

Michaela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on Apr 29, 2024
Thank you for your feedback, Michaela, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Sanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, front desk was very helpful, and location downtown was convenient.
Stayed 1 night in Apr 2024
Response from A on Apr 28, 2024
Hello Sanpreet! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

4/10 Poor

Jan Krista

Traveled with pets, Traveled with family
Disliked: Cleanliness
Upon check in, I was informed that we were upgraded but seemed like a downgrade when we entered our room. We got a view of the wall on the 8th floor. Felt like being in a jail cell with that wall view. Bathroom floor and shower floors had lots of hairs from previous guest so it was gross. We were too tired from a long drive to make a complaint and move to another room. The central location is the only redeeming factor of this hotel, plus the kind staff in the bar who gave me hot water when I requested. She kindly put it in a thermos and gave me mugs to bring to my room. The two ladies at the reception looked at me as if I have three heads when I asked for a kettle to make hot water. Have they never heard of this simple household device used by humans for centuries?? Overall, will not recommend. There are better hotels in the vicinity that gives better value for your hard-earned money.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 26, 2024
Thank you for your feedback, Jan Krista, we are saddened to hear your stay did not meet your expectations, or ours. We take all feedback very seriously and relay the concerns to the appropriate department. Insights like these are invaluable and help our staff to continually improve our services. We hope you stay with us again the future so we are able to show you our true abilities.

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on Apr 27, 2024
Thank you Maura, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from A on Apr 26, 2024
Thank you, Michael, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Ginessa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay very comfortable, clean, and inviting place to be.
Stayed 3 nights in Apr 2024
Response from A on Apr 26, 2024
Hello Ginessa! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay~
Stayed 4 nights in Apr 2024
Response from A on Apr 26, 2024
Thank you, Robert, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on Apr 26, 2024
Thank you Carlos, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Darrin

Traveled with group
Friendly staff. Clean rooms. Good gym
Stayed 1 night in Apr 2024
Response from A on Apr 23, 2024
Hello Darrin! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

4/10 Poor

Junko

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A on Apr 23, 2024
Thank you for your feedback, Junko, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Vijayta

Liked: Cleanliness, staff & service, property conditions & facilities
I love this this place
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 20, 2024
Hello Vijayta. I am very happy to hear about your positive stay at the hotel! We take pride in making a safe, comfortable, and FUN place for people to visit. We hope you choose us for your next trip to Portland OR. Take care, and we hope to see you soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean as always.
Stayed 2 nights in Apr 2024
Response from A on Apr 19, 2024
Hello Renee! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Clay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if you want to be able to walk to all the things Portland has to offer. We got to the hotel at 9am and they even let us get into our room right away, which was much appreciated only have 2 hours of sleep!
Stayed 2 nights in Apr 2024
Response from A on Apr 19, 2024
Hello Clay! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

6/10 Okay

blake

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from A on Apr 19, 2024
Thank you for your feedback, Blake, we are disappointed to learn that your stay did not meet your expectations, or ours. We hope you will provide us a future opportunity to show you our true abilities.

4/10 Poor

sahara

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
upon arriving at our room, we encountered several cleanliness issues, including an unvacuumed floor with visible debris such as a rubber band, a hair tie, and toenail clippings. I reported these issues to the front desk immediately. The staff responded by offering a room change, which we declined, hoping instead that our concerns would be quickly addressed in our assigned room. A cleaning crew was dispatched, but only after a few hours, and our complaint was apparently not documented as I had to reiterate it during checkout.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 20, 2024
Hello Sahara, Thank you for providing transparent feedback about your stay. I am incredibly sorry that the room you were given was littered with debris. Cleanliness and comfort are very important to us and we want to make sure we are addressing any and all issues regarding these matters. I will be passing this review over to our housekeeping team to ensure that we are prioritizing the comfortability of our rooms. I am very sorry again that this was an issue you encountered during your stay. If you choose to return to Portland, we sincerely hope you stay with us again so we can give you the Portland Welcome you deserve!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A on Apr 19, 2024
Thank you, Neil, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

8/10 Good

Nayirah

Liked: Cleanliness, staff & service
I would’ve liked there to be an on-site pool
Stayed 4 nights in Apr 2024
Response from A on Apr 15, 2024
Thank you, Nayirah, for the review. We're sorry we didn't have all the amenities you were hoping for but we hope you enjoyed your stay otherwise.

8/10 Good

Juan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything but the toilet the seat was too small to fit and I’m a normal size person.
Stayed 2 nights in Apr 2024
Response from A on Apr 13, 2024
Hello Juan, Thank you for sharing your feedback, we are pleased to hear that your hotel stay was a positive one. We're sorry to hear you had issues with your room, we appreciate you bringing these issues to our attention. We certainly hope to see you again during a future trip to Portland.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A on Apr 13, 2024
Thank you for your feedback, Thomas, we are disappointed to learn that your stay did not meet your expectations, or ours. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

ujwal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the city view
Stayed 1 night in Mar 2024
Response from A on Apr 13, 2024
Thank you, Ujwal, for the wonderful review. We appreciate your feedback and are glad you enjoyed the view. We hope to see you during your next trip to Portland!

10/10 Excellent

Sebastien

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay if you’re staying in the northern end of the city. Conveniently located close to the train station and MODA center. On-site security made the stay feel safer.
Stayed 1 night in Feb 2024
Response from FDA on Apr 10, 2024
Hello Sebastian! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

4/10 Poor

steven

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from FDA on Apr 10, 2024
Hello Steven! Thank you for the wonderful review!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from FDA on Apr 10, 2024
Hello Paula! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking is almost half of daily room rate?!?!?! Dies not make sense!
Stayed 1 night in Apr 2024
Response from FDA on Apr 10, 2024
Hello Christopher! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel but the parking was outrageous. 48 dollars valet parking
Stayed 2 nights in Mar 2024
Response from FDA on Apr 10, 2024
Thank you for sharing your feedback, Regina, we are happy you enjoyed your visit. It’s unfortunate that our valet parking option didn’t meet your expectations. On a positive note, our City Center location offers various parking alternative, as well as public transport options, for our guests to choose from.

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Easy walk to shopping and restaurants. Staff is very friendly. Love that they have valet parking. Little restaurant they have is wonderful. Will definitely stay there again on our next trip.
Response from FDA on Apr 10, 2024
Hello Joy! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

10/10 Excellent

Anna

Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 26, 2024
Thank you for this stellar review of our property! We appreciate any and all feedback!We hope you choose to stay with us again during your next trip to Portland.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff were flat-out fabulous!!! We have found the perfect hotel for our family trips to Portland.
Stayed 7 nights in Mar 2024
Response from FDA on Apr 10, 2024
Hello Suzanne! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

2/10 Terrible

Xiao Yan Sharon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The valet services at the property were horrible. We paid for the services and they left the car upfront on the streets for over 8 hours. If we were going to leave the car on the streets, why would we pay for valet.
Stayed 2 nights in Mar 2024
Response from FDA on Apr 10, 2024
Thank you for your feedback, Xiao Yan Sharon, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating as to early arrival and close location to elevator for accessibility .
Stayed 3 nights in Mar 2024
Response from FDA on Apr 10, 2024
Hello Darlene! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FDA on Apr 10, 2024
Hello Monique! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

2/10 Terrible

venkatesu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have missed my mobile in the room. I have tried reaching hotel people. The response is pathetic. They are so unfreindly
Stayed 2 nights in Apr 2024
Response from FDA on Apr 10, 2024
Thank you for your feedback, Venkatesu, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff attentive and courteous. Restaurant offered nice selection of items and was open late. Location was what we were after and walking distance to the Moda Center and everything else in the Old Town area.
Stayed 2 nights in Mar 2024
Response from FDA on Apr 10, 2024
Hello Michael! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and nice staff
Stayed 1 night in Apr 2024
Response from FDA on Apr 9, 2024
Hello Morgan! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from A on Apr 4, 2024
Thank you, Nicole, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

8/10 Good

Kristen

Traveled with group
Liked: Amenities, property conditions & facilities
It was adequate for my needs on this trip.
Stayed 3 nights in Mar 2024
Response from FDA on Apr 10, 2024
Hello Kristen! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded.

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Washroom is bit dated, the vent is not that strong.
Stayed 2 nights in Mar 2024
Response from A on Apr 1, 2024
Hello Rachel,Thank you for sharing your feedback, we're sorry to hear you were not happy with the bathroom in your room. We hope the rest of your stay was more enjoyable.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A on Mar 31, 2024
Thank you Katie, for the review. We appreciate your feedback and hope to see you during your next trip to Portland!

6/10 Okay

Callan

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel is in a great location, super walkable and easy to find. The rate per night including valet charge is very competitive. Unfortunately the condition of our room was downright gross. It smelled like a foot, and the bathroom was filthy. Uncomfortable bed and tiny pillows.
Response from A on Mar 30, 2024
Hello and thank you for taking the time to leave us your feedback! We are sorry to learn you were disappointed with your stay and appreciate you bringing these issues to our attention. Your insights have been shared with our team and our staff will do our best to address these concerns moving forward.

6/10 Okay

Arman

Liked: Staff & service
Good beds
Stayed 1 night in Mar 2024
Response from A on Mar 28, 2024
Thank you for your feedback Arman, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Deyra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt respected it was nice.
Stayed 4 nights in Mar 2024
Response from A on Mar 27, 2024
Hello Dreya! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service
The major plus about this hotel is the location. It's right next to everything that we like to do in Downtown Portland. Other than that it's very basic. I'm Marriott Gold and I'm supposed to get free room upgrades when available. It was a Wednesday and nobody was even at the hotel when we checked in. I did not receive this upgrade when I asked The front desk rep with short hair and bad skin had no personality and basically just got us checked in as fast as possible. Poor Marriott customer service. Valet was efficient but expensive for an average hotel. Spend a little more money and stay somewhere better.
Stayed 1 night in Mar 2024
Response from FDA on Mar 27, 2024
Hello Michael, Thank you for taking the time to leave us your feedback! We are sorry to learn you were disappointed with your stay and appreciate you bringing these issues to our attention. Being that your reservation was booked through a third party site, we are not able to modify your reservation. It's also unfortunate that our valet parking option didn’t meet your expectations. On a positive note, our City Center location offers various parking alternative, as well as public transport options, for our guests to choose from. Your insights have been shared with our team and our staff will do our best to address these concerns moving forward. Furthermore, We appreciate you being a loyal member with Marriott.

10/10 Excellent

Jeron

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 3 nights in Mar 2024
Response from A on Mar 27, 2024
Thank you, Jeron, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Luise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and very friendly staff. Thank you.
Stayed 2 nights in Mar 2024
Response from A on Mar 27, 2024
Thank you, Luise, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

2/10 Terrible

Harvinder

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures shown on the site are miss leading, the actually rooms are not even close to what the pictures show. Room was dark, barely any light, there was weird smell, barely any lighting in the washroom. No lotion was provided and room did not get cleaned the next day. Staff at the front desk was short and super rude, overall horrible stay! I thought staying at Marriott it would be a great place but I was wrong!
Stayed 2 nights in Mar 2024
Response from A on Mar 27, 2024
Thank you for your feedback, Harvinder, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Mar 2024
Response from A on Mar 27, 2024
Thank you Erin, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!