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Reviews of Hilton Garden Inn Portland/Lake Oswego

3 out of 5
Hilton Garden Inn Portland/Lake Oswego
14850 Kruse Oaks Dr., Lake Oswego, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very nice and helpful. I thought it was tacky to have $2 price tags on the bottles water that were next to the coffee maker, and that the fridge wasn't turned on. I loved that the whirlpool was hot and the jets were strong. It's a very small pool, but I was able to enjoy it by myself.
Stayed 2 nights in May 2024
Response from Sydney on May 8, 2024
Thank you for your feedback, Shellie! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, safe, comfortable area. Rooms are basic & clean. Will definitely come back.
Stayed 2 nights in Apr 2024
Response from Sydney on Apr 21, 2024
Thank you so much for your feedback, Linda! We're glad you enjoyed your stay with us & we look forward to seeing you again!!

10/10 Excellent

suzanne

Liked: Property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Sydney on Apr 21, 2024
Thank you for your feedback, Suzanne! We're so glad you enjoyed your stay with us & hope to see you again soon!!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sydney on Apr 21, 2024
Thank you for your feedback, Derek! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Jim

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff in a clean safe neighborhood.
Stayed 1 night in Apr 2024
Response from Sydney on Apr 19, 2024
Thank you for your feedback, Jim! We're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Nichole

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated and friendly staff in a very safe area
Stayed 2 nights in Apr 2024
Response from Sydney on Apr 19, 2024
Thank you for your feedback, Nichole! We're so glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to help a friend with funeral arrangements. I was comfortable, lots of plugs to charge all of my things- plenty of space to spread out (I loved the wipes by the remote!!!). Thanks!
Stayed 3 nights in Apr 2024
Response from Sydney on Apr 11, 2024
Thank you so much for your feedback, Dana! We're glad we could give you a comfortable experience & hope to see you again soon.

10/10 Excellent

Ruthy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable beds. Nice workout area. Parking $10 was not on the Expedia info.
Stayed 1 night in Mar 2024
Response from Sydney on Apr 4, 2024
Thank you for your feedback, Ruthy! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jeanie, Nampa

Stayed 1 night in Mar 2024
Response from Sydney on Apr 11, 2024
Thank you for your feedback, Jeanie! We hope to see you again soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in Mar 2024
Response from Sydney on Mar 20, 2024
We're glad you enjoyed your stay with us, Claire! We appreciate your feedback & hope to see you again soon!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable no frills stay
Stayed 1 night in Mar 2024
Response from Sydney on Mar 18, 2024
Thank you for your feedback, Andrea! We're glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Emanuel

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Sydney on Mar 18, 2024
Thank you for your feedback, Emanuel! We're glad you enjoyed your stay with us & hope to see you again soon!

8/10 Good

Andrew, Grand Prairie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Beautiful location. Was disappointed breakfast not included. Your web site lists breakfast under amenities so it was surprising it was another $12 for a mediocre buffet—not hot or well cooked. Watery eggs, undercooked sausage, soggy bacon.
Stayed 2 nights in Mar 2024
Response from Sydney on Mar 18, 2024
Thank you for your feedback, Andrew. I'm sorry there was some issues with your stay - we will be looking into this further to give you a better stay in the future!

10/10 Excellent

Kristine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Sydney on Mar 11, 2024
Thank you for your feedback, Kristine! We're so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Sydney on Mar 30, 2024
Thank you for your feedback, Michael! We hope you to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, comfortable and conveniently-located property with pleasant and helpful personnel.
Stayed 3 nights in Mar 2024
Response from Sydney on Mar 11, 2024
We're so glad you enjoyed your stay with us, Thomas! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on Mar 4, 2024
Thank you for your feedback, Mark! we're happy that you enjoyed your stay with us & hope to see you again soon.

10/10 Excellent

Joanne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again!!
Stayed 3 nights in Feb 2024
Response from Sydney on Feb 15, 2024
Thank you for your feedback Joanne! we look forward to your next stay with us!

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that covered parking wa available. Staff was responsive to our needs (more coffee pods) except for the burning smell in the basement. An explanation would have been helpful so we didn't think the building would burn down since it appeared nothing was done about it.
Stayed 3 nights in Feb 2024
Response from Sydney on Feb 10, 2024
Thank you for your feedback, Candace! we do appreciate your time, and will be looking into this further. We do hope you stay with us again as well!

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sydney on Feb 10, 2024
Thank you for your feedback, Kathy! we're glad you enjoyed your stay with us & hope you choose to stay with us again.

6/10 Okay

Sara

Liked: Staff & service, property conditions & facilities
Staff were friendly and accommodating. Our server in the restaurant was excellent. Room was lacking. One window was foggy, maybe a leak in the window. The corners of the sink and the drain hole were dirty in the bathroom. A q tip was left under the sink by a previous guest. The faucet in the shower was confusing?only one bar of soap.
Stayed 2 nights in Feb 2024
Response from Sydney on Feb 8, 2024
Thank you for staying with us Sara! I'm very sorry that your room was not up to standard, we hope you choose to stay with us again so we can make this right. We do appreciate your feedback as well.

8/10 Good

Mi-Yung Lisa, Richmond

Traveled with family
Liked: Cleanliness, staff & service
The location is very convenient for jumping on I-5 to get anywhere. The staff members we encountered were friendly and helpful, especially Steve at the front desk and Anne at the grill. Our room was clean, comfortable, and quiet. Unfortunately the refrigerator was lukewarm at best and was barely cold, even after being looked at. Our delicious leftovers had to be abandoned. It also would have been helpful to have instructions for the TV; the guide wouldn’t stop scrolling and we couldn’t select a channel with the remote. But then, we weren’t there to watch TV, so a minor inconvenience. As for the bar and restaurant, they are integrated into the lobby so it was a bit odd to be eating with guests strolling in and out.
Stayed 2 nights in Feb 2024
Response from Sydney on Feb 5, 2024
Thank you for staying with us Lisa! I'm sorry you encountered these issues during your stay, we do appreciate your feedback & hope you choose to stay with us again so we can give you a better experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was super happy and comfortable. The front desk staff was so accomodating.
Stayed 1 night in Jan 2024
Response from Sydney on Jan 22, 2024
We're so glad you enjoyed your stay with us Stephanie! we hope to see you again soon.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
The general manager is awful. The customer service is awful. They do not serve you continental anything.
Response from Sydney on Jan 21, 2024
I'm very sorry that you had a bad stay with us. We take your feedback very seriously and will be looking into this further. I hope we have a chance to make this up to you in the near future.

10/10 Excellent

Sherrill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the dining area was so friendly and congenial.
Response from Sydney on Jan 20, 2024
Thank you for your feedback Sherrill! we're glad you enjoyed your stay with us & hope to see you again soon!

2/10 Terrible

Jonathan

Traveled with family
Couldn’t stay due to power outage. Im supposed to be refunded and expect to be refunded as the hotel cancelled the reservation.
Stayed 2 nights in Jan 2024
Response from Sydney on Jan 18, 2024
Hi there Jonathan, I'm very sorry to hear about these issues regarding your stay with us. Please feel free to call us directly if you have any questions that have not been answered yet.

10/10 Excellent

Martha

Stayed 2 nights in Jan 2024
Response from Sydney on Jan 11, 2024
Thank you for your feedback Martha! we hope you choose to stay with us again.

2/10 Terrible

Nick

Business traveler
Why are you charging for parking? It’s a little thing in your mind but a big thing to the guest
Stayed 1 night in Jan 2024
Response from Sydney on Jan 18, 2024
Hi there Nick, I'm very sorry you did not enjoy your stay with us. I have read your feedback and will forward this with our team. We do hope to make this up to you in the future!

10/10 Excellent

Erica

Room was clean, oddly decorated with one of two art pieces about a 1/3 hidden by the tv and the shower curtain was pretty ratty. I’m always disappointed by having to pay for breakfast these days and we also had to pay for parking each night. The pool and hot tub were clean. We had comfortable pillows and bedding.
Stayed 2 nights in Jan 2024
Response from Sydney on Jan 11, 2024
Thank you for staying with us Erica! we do appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Joe and Lynnette

Stayed 1 night in Dec 2023
Response from Sydney on Jan 11, 2024
Thank you for your feedback! We hope you two choose to stay with us again!

10/10 Excellent

Karinda, Sisters

Stayed 2 nights in Dec 2023
Response from Sydney on Dec 30, 2023
Thank you for your feedback Karinda! we hope you choose to stay with us again!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food and the food service.
Stayed 1 night in Dec 2023
Response from Sydney on Dec 28, 2023
Thank you for your feedback George! we're glad you enjoyed your stay with us & hope you choose to stay with us again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
High-quality room features (bed, desk, temperature control, shower, etc.) and fine service.
Stayed 4 nights in Dec 2023
Response from Sydney on Feb 1, 2024
Thank you for staying with us Benjamin! we appreciate your feedback & hope to see you again soon!

10/10 Excellent

LARRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and consistent
Stayed 1 night in Dec 2023
Response from Sydney on Dec 28, 2023
Thank you so much for your feedback Larry! we are so glad you enjoyed your stay with us.

10/10 Excellent

Manon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sydney on Dec 28, 2023
Thank you so much for your feedback Manon! we're so glad you enjoyed your stay with us.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Sydney on Jan 18, 2024
Thank you for your feedback Heather! we're glad you enjoyed your stay with us & hope to see you again soon!

10/10 Excellent

Amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean and conveniently located
Stayed 1 night in Dec 2023
Response from Sydney on Dec 21, 2023
Thank you for your feedback Amber! we hope you choose to stay with us again.

6/10 Okay

Lynda

Stayed 1 night in Nov 2023
Response from Sydney on Dec 15, 2023
Thank you for your feedback, Lynda. We're sorry your stay was anything less than great, but we hope you choose to stay with us again so we can make it up to you in the future!

10/10 Excellent

Hitesh, Somerset

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, great service and staff.
Stayed 1 night in Nov 2023
Response from Sydney on Dec 10, 2023
Thank you so much for your feedback, we hope you choose to stay with us again!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Fun weekend near Portland. The hotel was convenient, clean, comfortable and the service was nice. No complaints.
Stayed 2 nights in Dec 2023
Response from Sydney on Dec 7, 2023
Thank you for your feedback Gina! we're glad you enjoyed your stay with us, and hope you choose to do so again.

8/10 Good

John

Stayed 4 nights in Nov 2023
Response from Sydney on Dec 28, 2023
Thank you for your feedback John! we hope you choose to stay with us again.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Sydney on Nov 30, 2023
Thank you for your feedback Erin! we're so glad you enjoyed your stay with us - and hope you choose to stay again!

8/10 Good

cecilia

Liked: Cleanliness
.
Stayed 1 night in Nov 2023
Response from Sydney on Nov 30, 2023
Thank you for your feedback Cecilia! we hope you choose to stay with us again.

2/10 Terrible

Myong

Disliked: Staff & service, amenities
Ridiculous extra charges.
Stayed 1 night in Nov 2023
Response from Sydney on Nov 30, 2023
We're sorry your stay did not meet your expectations. While we do appreciate your feedback, we also strive to make sure every guest enjoys their stay - and we hope to make this up to you in the future.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sydney on Nov 23, 2023
Thank you for your feedback Alicia! we hope you choose to stay with us again.

10/10 Excellent

Cathy

Stayed 1 night in Nov 2023
Response from Sydney on Dec 10, 2023
Thank you for your feedback Cathy! we hope you choose to stay with us again!

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities
Wifi was painfully slow unless you paid more for fast wifi. They charge $10 a night parking which is ridiculous for a non-downtown hotel. Shower did not get very hot and water pressure was weak. Staff was very friendly. Bar was awesome, featured great drinks. Food was just okay.
Stayed 3 nights in Nov 2023
Response from Sydney on Nov 17, 2023
We're very sorry your stay didn't meet your expectations. That is not something we strive for at all, and we hope to make it up to you in the future. We do appreciate your feedback and hope you choose to stay with us again!

8/10 Good

Eiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sydney on Nov 19, 2023
Thank you for your feedback Eiko! we hope you choose to stay with us again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sydney on Nov 13, 2023
Thank you for your feedback Joshua, we hope you choose to stay with us again!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near my daughter's house.
Stayed 1 night in Nov 2023
Response from Sydney on Nov 12, 2023
Thank you for your feedback Janice, we hope you choose to stay with us again!