All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent stay - only point would be for long hanging space & another mirror
Julie
Stayed 4 nights in Apr 2024
Response from Marcelo Cunha | Front Office Agent on Apr 26, 2024
Dear Mr. JulieWe would like to thank you very much for your positive comments about your stay at our hotel. We have taken your comments and will look into them. We look forward to seeing you again in the near future. Best Regards,
Great location, staff hospitality , transportation
All the advantages city center hotel can offer .
RAFAEL
Stayed 9 nights in Apr 2024
Response from Marcelo Cunha | Front Office Agent on Apr 26, 2024
Dear Mr. Rafael,We would like to thank you very much for your positive comments about your stay at our hotel. We are pleased to read that our hotel met your needs. We hope to have the honour of welcoming you again in the near future. See you soon!
Response from Tiago Oliveira || Front Office on Apr 24, 2024
Dear Mr. SaeidThank you for sharing your feedback. We hope to host you again in the near future.Best regards,
10/10 Excellent
VIBHA
Apr 17, 2024
All good
VIBHA
Stayed 3 nights in Apr 2024
Response from Nuno Ferreira | Front Office Agent on Apr 17, 2024
Dear Guest,Thank you for your review and comments. It was very pleasant to welcome you to PortoBay Teatro. We are pleased to read that you had a wonderful stay at our hotel and we hope to see you again soon in Porto!Kind regards,Nuno Ferreira Front Office Agent
Excellent location ! Very nice staff, always ready to help with any special requests.
Subramanian
Stayed 3 nights in Apr 2024
Response from Rafaela Brandão | Front Desk Agent on Apr 7, 2024
Dear Mr. Subramanian ,Thank you very much for choosing PortoBay Teatro for your stay in Porto. We are very pleased to read your message about our hotel and team, your comments are very valuable for us and for our future guests.We look forward to hosting you again soon!Best Regards,
Response from Marco Carvalho | Front Office Agent on Apr 4, 2024
Dear Mrs. Eliana,We are very grateful for your comments. It is a pleasure to know that we met your expectations and hope to see you again at one of our PortoBay hotels!Kind regards,Marco CarvalhoFront Office Agent
10/10 Excellent
Mandeep
Mar 31, 2024
Mandeep
Stayed 2 nights in Mar 2024
Response from Tiago Oliveira || Front Office on Apr 24, 2024
Dear Mr. Mandeep,Thank you for sharing your feedback. We hope to host you again in the near future.Best regards,
Great place to stay, staff we're excellent, recommend to anyone who wants to do porto
Lawrence
Stayed 3 nights in Mar 2024
Response from Marcelo Cunha | Front Office Agent on Apr 1, 2024
Dear Mr. Lawrence, We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon.Best regards,
10/10 Excellent
Ligia
Mar 21, 2024
Ligia
Stayed 2 nights in Mar 2024
Response from Rafaela Brandão | Front Desk Agent on Apr 12, 2024
Dear Mrs. Ligia, Thank you for sharing your feedback. We hope to host you again in the near future.Best Regards,
Amazing location and staff/property. Would highly recommend if staying in Porto.
Matthew
Stayed 4 nights in Mar 2024
Response from Rafaela Brandão | Front Desk Agent on Mar 9, 2024
Dear Mr. Matthew, We are very grateful for your feedback, thank you for choosing PortoBay Teatro. It is with delight that we read your kind words of appreciation to our staff, they confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,
Excellent location, walking distance from the train station (São Bento). Attentive staff. Room isn't well it and the bathroom lacks space to lay out or hang your stuff. Also, one more mirror in the room would be useful.
Emilie
Stayed 3 nights in Feb 2024
Response from Rafaela Brandão | Front Desk Agent on Feb 22, 2024
Dear Mrs. Emilie, It is with great pleasure that we read your words of appreciation.We shall carefully analyze the less positive points you mention regarding your stay and take your comments into account so that we can improve the points you mentioned.Thank you for sharing your experience. We are very happy to read that you made the most of your stay.See you soon!
Response from Marcelo Cunha | Front Office Agent on Feb 16, 2024
Dear Guest,Thank you for choosing PortoBay Teatro. Thank you for your choice and for sharing your PortoBay experience with us. We look forward to hosting you again.Kind Regards,
Would be nice if reasonable discounts provided to guests for breakfast and dining
Winston
Stayed 7 nights in Jan 2024
Response from Rafaela Brandão | Front Desk Agent on Feb 5, 2024
Dear Mr. Winston, Thank you very much for choosing PortoBay Teatro for your stay in Porto. We shall carefully analyze the less positive points you mention regarding your stay and take your comments into account so that we can improve the points you mentioned.We look forward to your next visit! Thank you,
We had only one full day in Porto . We could not have picked a better property to base our stay.
James
Stayed 2 nights in Jan 2024
Response from Rafaela Brandão | Front Desk Agent on Jan 14, 2024
Dear Mr. James, We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon.Best regards,
Response from Tiago Oliveira || Front Office on Dec 12, 2023
Dear Mr. Martin, Thank you very much for the positive comment. I will share it with our staff.We look forward to seeing you again.Best regards,Tiago Oliveira Front Office
Response from Tiago Oliveira || Front Office on Dec 12, 2023
Dear Mrs. Adele,It is very important for us to receive your feedback. Thank you for your review and we look forward to your next stay at one of our hotels!Best regards!
Amazing property very close to sao bento station. Staff was great very informative the young gentleman in the front desk gave us a lot of recommendations. Room was big and comfortable. I loved this hotel.
RUBEN
Stayed 5 nights in Nov 2023
Response from Rafaela Brandão | Front Desk Agent on Nov 30, 2023
Dear Mr. Ruben, We are very grateful for your comments. We are pleased to read that we met your expectations and hope to see you again at one of our PortoBay group hotels.Best regards,
Shower door was slightly faulty. Great facilities and look, amazing and welcoming service!
Rachita
Stayed 3 nights in Nov 2023
Response from Nuno Ferreira | Front Desk Agent on Nov 30, 2023
Dear Rachita,Thank you for your feedback, nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do our best to make your stay even better next time.We hope to enjoy your company soon at PortoBay Teatro!Best regards,Nuno Ferreira Front Desk Agent
Great property - good location. Lots of restaurants close. 10-12 min walk down to the river
Brent
Stayed 1 night in Nov 2023
Response from Marco Carvalho on Nov 28, 2023
Dear Brent,It is with great pleasure that we read your words of appreciation, thank you for sharing your experience. We are very happy to read that you made the most of your stay and we hope to see you again soon!Kind regards,Marco CarvalhoFront Office Agent
The property condition was very good. Well maintained and double access rooms was ideal for our family .
Shiva
Stayed 2 nights in Nov 2023
Response from Marco Carvalho on Nov 28, 2023
Dear Shiva,It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels!Best regards,Marco CarvalhoFront Office Agent
From service to comfort, attention to details and knowledgeable staff this hotel made our stay in Porto excellent!
The mirror as the head board was definitely a great touch ;)
stanca
Stayed 1 night in Nov 2023
Response from Rafaela Brandão | Front Desk Agent on Nov 22, 2023
Dear Mr. Inocan, It is with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We are very happy to read that you made the most of your stay.See you soon!
Response from Rafaela Brandão | Front Desk Agent on Nov 22, 2023
Dear Mrs. Maria Belinda, Thank you for your choice and for sharing your PortoBay experience with us. We look forward to hosting you again.Best Regards,
A wonderful place to stay for a short time. Staff were very accommodating and pleasant. You can walk everywhere!
Kelvin
Stayed 1 night in Nov 2023
Response from Nuno Ferreira | Front Desk Agent on Nov 18, 2023
Dear Mr. Kelvin,We are very grateful for your feedback and comments, thank you for choosing PortoBay Teatro. It is with delight that we read your kind words of appreciation to our staff and hotel, it was a pleasure to have you with us.We hope to see you again at one of our PortoBay hotels!Kind regards,Nuno Ferreira Front Desk Agent
Excelent hotel, location and the hotel members very friendly, excellent choice in Porto
Manuel
Stayed 3 nights in Nov 2023
Response from Marco Carvalho | Front Office Agent on Nov 17, 2023
Dear Mr. Manuel,Thank you for sharing your feedback and comments, your opinion is really important.We are glad to know that our hotel and team were able to meet your expectations. We look forward to seeing you again soon!Kind regards,Marco CarvalhoFront Office Agent
Response from Nuno Ferreira | Front Desk Agent on Nov 15, 2023
Dear Mr. Brian,Thank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we are glad to know that you had a good experience.We have taken note of your suggestions and we will do our best to make your stay even better next time!Kind regards,Nuno Ferreira Front Desk Agent
Response from Marco Carvalho | Front Office Agent on Nov 14, 2023
Dear Mr. James,Thank you for your review and comments, it was a pleasure have you with us!We are glad to know that you enjoyed your stay and we hope to see you again soon!Kind regards,Marco CarvalhoFront Office Agent
Response from Marco Carvalho | Front Office Agent on Nov 9, 2023
Dear Mr. James,We are very grateful for your comments. It is good to know that we met your expectations and hope to see you again at one of our PortoBay hotels!Best regards,Marco CarvalhoFront Office Agent
Very good location. Clean. Friendly staff. Very good breakfast.
Robert
Stayed 2 nights in Nov 2023
Response from Marco Carvalho | Front Office Agent on Nov 9, 2023
Dear Mr. Robert,We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon.Best regards,Marco CarvalhoFront Office Agent
10/10 Excellent
James
Traveled with partner
Nov 4, 2023
Nice foyer, attentive employees.
James
Stayed 1 night in Nov 2023
Response from Rafaela Brandão | Front Desk Agent on Nov 4, 2023
Dear Mr. James, Thank you for your review and comments. It was very pleasant to welcome you to PortoBay Teatro. We are pleased to read that you had a pleasant stay at our hotel.We hope to see you again in Porto.Best Regards,
A very nice hotel. Modern and with a very friendly staff that would like to help you all the time!
Ronald
Stayed 2 nights in Oct 2023
Response from Marco Carvalho on Nov 2, 2023
Dear Mr. Ronald,We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon!Kind regards,Marco CarvalhoFront Office Agent
I have absolutely no complaints. Would stay here in a heartbeat again
Randy
Stayed 3 nights in Oct 2023
Response from Rafaela Brandão | Front Desk Agent on Nov 2, 2023
Dear Mr. Randy, Thank you for sharing your experience at PortoBay Teatro. We are sure this will help many other guests to choose this hotel for a future stay. We hope to host you again soon.Best regards
10/10 Excellent
Diana
Traveled with family
Oct 28, 2023
Liked: Property conditions & facilities
Beautiful, modern hotel with large rooms, double-pane windows and high-quality amenities. Staff all speak English and were so helpful and friendly! Bar and restaurant on site. Great walking area. Great rates for an excellent hotel!! Perfection!
Diana
Stayed 2 nights in Oct 2023
Response from Rafaela Brandão | Front Desk Agent on Oct 29, 2023
Dear Mrs. Diana, Thank you very much for choosing PortoBay Teatro for your stay in Porto. We are very pleased to read your message about our hotel and team, your comments are very valuable for us and for our future guests.We look forward to hosting you again!Kind regards,
I had a great time in this hotel especially with the upgraded room. Breakfast is great and the reception that check us in was great too…
Videlyn
Stayed 2 nights in Oct 2023
Response from Nuno Ferreira | Front Desk Agent on Oct 25, 2023
Dear Mrs. Videlyn,We are very grateful for your feedback, thank you for choosing PortoBay Teatro. It is with delight that we read your kind words of appreciation to our hotel and staff, they confirm the dedication of the entire team and our desire to continue to satisfy our guests. We look forward to your next visit to Porto!Kind regards,Nuno Ferreira Front Office Agent
Response from Nuno Ferreira | Front Desk Agent on Oct 25, 2023
Dear Mr. Daniel,We would like to thank you for the time you spent giving us your opinion, your feedback is really important to us. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon in Porto!Kind regards,Nuno Ferreira Front Desk Agent
10/10 Excellent
Susan
Oct 20, 2023
Susan
Stayed 2 nights in Oct 2023
Response from Marco Carvalho | Front Office Agent on Nov 9, 2023
Dear Mrs. Susan,Thank you for your feedback, your opinion is really important.We are glad to know that you had a good stay with us and we hope to see you again soon!Best regards,Marco CarvalhoFront Office Agent
10/10 Excellent
Daniel, Miami
Oct 19, 2023
Daniel
Stayed 2 nights in Oct 2023
Response from Rafaela Brandão | Front Desk Agent on Jan 14, 2024
Dear Mr. Daniel, Thank you for sharing your feedback. We hope to host you again in the near future.Best Regards,
Response from Marco Carvalho | Front Office Agent on Oct 19, 2023
Dear Tracey,We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon!Kind regards,Marco CarvalhoFront Office Agent
Response from Marco Carvalho - Front Office on Oct 17, 2023
Dear Mrs. Jacinta,We would like to thank you for the time you spent giving us your opinion of your experience at PortoBay Teatro. We are very pleased to read that you had a pleasant stay with us and hope to host you again soon.Kind regards,Marco CarvalhoFront Office Agent
10/10 Excellent
Roger
Oct 9, 2023
Roger
Stayed 4 nights in Oct 2023
Response from Nuno Ferreira | Front Desk Agent on Oct 11, 2023
Dear Mr. Roger,It is very important for us to receive your feedback, thank you for sharing your opinion.It was very pleasant to welcome you to PortoBay Teatro and we look forward to your next stay at one of our hotels!Kind regards,Nuno Ferreira Front Office Agent
Dear Kari,Thank you for your feedback, your opinion is really important for us.We are glad to know that you enjoyed your stay and we hope to see you again soon!Best regards,Marco CarvalhoFront Office Agent
Response from Marco Carvalho - Front Office on Sep 28, 2023
Dear Mr. Jaime,We are very grateful for your comments. It is really good to know that we met your expectations and hope to see you again at one of our PortoBay hotels!Best regards,Marco CarvalhoFront Office Agent
Response from Rafaela Brandão | Front Desk Agent on Sep 25, 2023
Dear Mr. Gordon, Thank you for sharing your feedback. We hope to host you again in the near future.Best Regards,
8/10 Good
David
Traveled with partner
Sep 25, 2023
Liked: Amenities
Carpets in m rooms need cleaning.
Front desk staff was outstanding!
David
Stayed 3 nights in Sep 2023
Response from Rafaela Brandão | Front Desk Agent on Sep 25, 2023
Dear Mr. David, Thank you very much for your comment. We shall carefully analyze the less positive points you mention regarding your stay. We hope to host you again soon. Best Regards,