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Reviews of PortoSoul Trindade

PortoSoul Trindade
Tv. de Alferes Malheiro 65, Porto, Porto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 87 out of 116 reviews" "
Rating 8 - Good. 26 out of 116 reviews" "
Rating 6 - Okay. 3 out of 116 reviews" "
Rating 4 - Poor. 0 out of 116 reviews" "
Rating 2 - Terrible. 0 out of 116 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kher Keong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first arrival day, walked in the wrong direction from Metro station that took us 8 minutes to reach the property, but we figured out how proximity to Metro station with less than 2 minutes walk, if using the right egress. Can’t complain much about the apartment, love it with separate living room and dinning area. The apartment also fitted with kitchen, where convenient for us heat up foods. Overall, we love the apartment with our stays, would recommended to others and if we happened to visit Porto again, we would come back to the same apartment.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the apartment was perfect. Trindade station is at your door. The hot tub was a great way to relax after walking all day. Highly recommend.
Stayed 3 nights in Aug 2023

10/10 Excellent

elizabeth

Stayed 3 nights in Aug 2023

10/10 Excellent

Claudiu, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location next to metro station Trindade. Very clean, modern and comfy, and exceptional attention to detail and personal service by the staff.
Stayed 2 nights in Sep 2022
Response from Hildebrando Pereira - Guest Relations on Oct 13, 2022
Thank, Claudiu! You'll be more than welcome back!

8/10 Good

Gustavo

Stayed 1 night in Aug 2022
Response from Hildebrando Pereira - Guest Relations on Oct 13, 2022
Thank you, Gustavo!

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Hildebrando Pereira - Guest Relations on Oct 13, 2022
Thank you, Michelle!

10/10 Excellent

Nofit

Stayed 1 night in Apr 2022
Response from Hildebrando Pereira on Apr 9, 2022
Thank you so much for your review, Nofit! Come back any time!

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
idd jem
Difficult to find as street not on map. You need to take lift in metro station to top floor and it is just around the corner.
Stayed 1 night in Sep 2020
Response from Paulo Ramalho - Supervisor on Sep 20, 2020
Hi Judith Thanks for your review and comment. On the welcome message we give the introductions to get into the property. We hope you received them. Anyway on google maps if you key in "PortoSoul Trindade" drives you there directly. Although close to the main metro station of Porto it may be confusing to reach the building and the apartments.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Great stay!
The apartments of portosoul are the best in Porto! Their location and comfort is amazing and the amenities as well. We feel quite spontaneously at home. Highly recommended! Walking distance from cafes, transport and amusement and very clean, spotless!!
Stayed 1 night in Jun 2020
Response from Paulo Ramalho - Supervisor on Jun 12, 2020
Hi We are proud to have hosted you and appreciate your comments. Thank you

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Paulo Ramalho Supervisor on Dec 29, 2019
Thank you Nicolas for your stay and your review. We try all the time to reach the clients expectations , improving the quality of the apartments and the service.

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Paulo Ramalho - Supervisor on Dec 22, 2019
Obrigado Pedro por se ter alojado connosco e pelo review que deu.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Nov 2019
Response from PRamalho on Dec 4, 2019
Thank you for your stay and your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Paulo Ramalho on Oct 23, 2019
Many thanks for staying in PortoSoul Trindade

10/10 Excellent

Penelope

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUTCLIFFE
Excellent and well situated
Stayed 3 nights in Sep 2019
Response from PR Supervisor on Sep 28, 2019
Thanks Penelope for your stay and congratulations for the photo!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from PR on Sep 26, 2019
Many thanks for your stay Paulo Ramalho Supervisor

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Porto
Very new condo right in the heart of Porto. Very good communication, one of the hosts welcomed us with wine and a snack and took the time to show us around and provide recommendations and tips in the area. Condo building is brand new, right next to Trinidade metro station, and about 15 minutes pleasant walk to the Douro river. Condo was good - everything worked well, and being in the heart of the city was really exciting. Would definitely stay again. The building does not have an elevator so be careful if you have mobility restrictions.
Stayed 1 night in Sep 2019
Response from PR on Sep 25, 2019
Thank you Alex . We were happy you enjoyed your stay Paulo Ramalho Director Supervisor

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Porto.
Getting to communicate with location was very stressful. However, once we were able to establish communication, everything change and it became very good. Excellent apartment at a very good location. Right next to metro station and secure parking close by. Very modern and with everything you may need. Good restaurants nearby and a small grocery store.
Stayed 2 nights in Sep 2019
Response from PR supervisor on Sep 17, 2019
Thanks Luis We are improving our communicative before the check-in to avoid the situation you faced, although it rarely happens.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot property
The apartment was great, however we were in one of the units without air-conditioning, which was not so great... with the windows open (it was too hot to sleep with them shut) there was a lot of noisy foot traffic throughout the night because the apartments are so close to the metro. This meant we were disturbed frequently and didn't get a great nights sleep. You either need to opt for a unit with air-con or go in the cooler weather when you can keep the windows shut. Having said all that I would definitely stay here again.
Stayed 1 night in Aug 2019
Response from Paulo Ramalho on Sep 6, 2019
Hi Samantha Thanks for your stay and for your review. Concerning the air conditioning i want to emphasize the following: According to the energy certification we should have air conditioning only on the apartments located on the 2 top floors. Anyway we have A/C in 5 out of 7 apartments. On the others 2 located in the ground floors we dont have because it is technically very difficult to the recommended infrastructure. We have installed 2 fans that should be enough for about 95% of the days of the year in Porto. Anyway we regret that during your stay you had do open the windows. Best regards Paulo Ramalho Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Paulo Ramalho on Sep 3, 2019
Many thanks for your stay and review!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was centrally located, very clean, and the guest relations service was beyond par. If anything could be improved it would be the addition of some form of air conditioning (we were able to open the windows which created a nice cross breeze). Other than that it the facilities/services met all of our needs. Would definitely stay here again.
Stayed 2 nights in Jul 2019
Response from PR on Jul 31, 2019
Many thanks for your review. We have air conditioning in 5 out of 7 apartments. According to the energy certificate these 2 apartments didn´t need air conditioning (they are near the ground floor and cooler) . Anyway we have installed Fans because now it is very difficult to do the A/C works. Many Thanks Paulo Ramalho

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hopefully and well decorated. Very comfortable. I didn’t know there was a message waiting for me with the code for entry. It was only when selected to contact Expedia that I saw there was a message. I didn’t receive any notification. I was called the afternoon before arrival but no mention was made of the code albeit I was provided with a lot of other useful info.
Stayed 2 nights in Jul 2019
Response from PR on Jul 31, 2019
Many Thanks for your stay and comments. Sometimes guests dont get the codes , i think because informatic or communications problems . Paulo Ramalho

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment Great Location
Really great reception with a bottle of wine and some snacks. Host checked in with us and was incredibly helpful. Location is within steps of metro so it was easy to explore Porto. Also easy to walk around the really nice neighborhood. Highly recommend.
Stayed 4 nights in Jul 2019
Response from PR on Jul 17, 2019
Thanks Joseph Hope to see again in Porto Bruno and Paulo

6/10 Okay

Lee Yuan

Liked: Cleanliness, staff & service
Fancy look but lack of details
The stay was not bad, the general feeling was good, but it will be better if they pay more attention to the details. For example room A07 the handle of the big window was broken, so I can never close the window properly, during the night I can hear everything form the street, quite noisy. The toliet's lid was broken, but you wouldn't notice until you lift up! So general is a bit disappointed I will say!
Stayed 5 nights in Jun 2019
Response from Paulo Ramalho on Jul 1, 2019
Hi Lee The handle of the big window was already known and have already asked the fixing. We are going to check the toilet lid. Thanks for warning us Best regards Paulo Ramalho Supervisor PortoSoul Trindade

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its extreamly good
this place was fantastic. id highly recomend it. the guy who let us in (early) was charming and helpful. the room was brand new and bright. everything clean. its in a great location and handy to everything. stay here. you wont regreat it
Stayed 2 nights in Jun 2019
Response from PR on Jun 20, 2019
Many Thanks for your incentive review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, perfect location
Needed a base in the centre of Porto for a week and this apartment was perfect. Located right next to Trindade metro stop, supermarkets, bars and restaurants, it was clean, modern and well equipped. Our hosts were welcoming, providing useful tips on places to visit and we were given a bottle of wine and snacks on arrival (nice touch!). Access is via a keypad code (so no keys to lose) although there is no elevator/lift, so may be difficult for anyone with mobility issues. A great place and if we’re ever in Porto again, it’ll be our first choice.
Stayed 7 nights in Jun 2019
Response from PR on Jun 20, 2019
Many Thanks for your incentive review

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from PR on Jun 20, 2019
Many Thanks

10/10 Excellent

Andrew, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Paulo on Jun 5, 2019
Many Thanks

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The apartment is newer and modern. Self-check in instructions worked fine. Upon arrival, I called the proprietor to inquire about starting the a/c and was told that the controller would be delivered maybe that evening or the next day for sure. It was never delivered and the apartment was uncomfortable warm until late in the evenings. Another customer had a party until well past 2:00 am one night making sleep difficult.
Stayed 2 nights in May 2019
Response from Joao and Paulo on May 8, 2019
Thank you for your feedback. Regarding the party, we contacted the guests about that and they stopped the music. Sincerely, Joao and Paulo

10/10 Excellent

benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Paulo on Apr 6, 2019
thanks Benedict

10/10 Excellent

benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Joao on Feb 27, 2019
Many Thanks Benedict for staying with us

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I can't stress enough what a fantastic experience we had staying here. Fernando was a great host, he even met us late on our check in night to make sure we were taken care of. His knowledge of the city and recommendations were the best. He was always available if we had any questions. The location of the property is central to Porto, the apartment was new and clean. Again you will not regret booking this at all.
Stayed 3 nights in Dec 2018
Response from Fernando Marinho on Dec 31, 2018
Thanks!! We will be waiting for you!

10/10 Excellent

Carlos, Boston

Liked: Cleanliness, property conditions & facilities, room comfort
Convenience Convenience ......,,Great location. Price
Stayed 1 night in Oct 2018
Response from Fernando Marinho on Oct 24, 2018
Thanks for your feedback!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Very helpful staff, we were recommended what to see in Porto and also where to eat great food. Apartment is new, well equipped (also kitchen), really nicely designed. It's close to the centre and very close to the metro station. There is also a shop very close. Convenient because of the self check-in system. It's not loud if you close the windows and use aircon.
Stayed 4 nights in Sep 2018
Response from Fernando Marinho on Oct 3, 2018
Thanks. Hope to see you again!

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in city center!
Super nice decorated apartment. The owner was really nice and welcoming! He welcomed us with a bottle of wine and some snacks when we checked in. Such a nice surprise! The apartment was very clean and tidy. Next time in Porto, I will definitely stay here again!
Stayed 1 night in Sep 2018
Response from Fernando Marinho on Oct 1, 2018
Thanks Ana, It was a pleasure to host you. You will be very welcomed when you come back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious place virtually stone throw away from metro/light rail main station ot Trindade which connects you to airport and all Porto area.Quiet,safe street.Everything is brand new including fully equipped kitchen with washer.Lobby has safe boxes for luggage so if you arrive early you can store your luggage there for 1€ coin and walk the city until check in.Very friendly english speaking staff.Our host was Fernando.He send us access codes day before arrival and checked with us upon arrival,suggested what to visit in Porto,where to eat,how to move around the town etc...We followed his recommendations and all was great.Fernando even printed our boarding passes for flights out...We really feeled welcomed and taken good care of there.I strongly recommend PortoSoul Trindade to fellow travellers - you will not be dissapointed!.
Stayed 2 nights in Sep 2018
Response from Fernando Marinho on Sep 22, 2018
It was a pleasure to have you with us. You are always welcome to come back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Modern/new space. Everything was clean and comfortable. Even came with a bottle of wine, which I enjoyed.
Stayed 1 night in Sep 2018
Response from Fernando Marinho on Sep 16, 2018
Your are always welcome to come back when you return to Porto. Safe travels!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Close too center .Property had no ac ,so we needed to keep windows opened.Being next too train station it was quite noisy even late at night.Early morning starting at 8 am construction crew was working right outside.Not easy to find and garage for car was very tight fit.Host was very friendly though and offered good suggestions for dining and sight seeing.
Stayed 2 nights in Sep 2018
Response from Fernando Marinho on Sep 13, 2018
"Early morning starting at 8 am construction crew was working right outside" I´m sad the noise from the construction site in the neighborhood disturbed you, unfortunately there´s nothing I can do about that. "Not easy to find" It´s located in the heart of Porto. All you have to do is type the adress or 'PortoSoul Trindade" on google maps/GPS "Property had no ac,so we needed to keep windows opened" In fact, two of our seven apartments have only fans (as described). "Host was very friendly though and offered good suggestions for dining and sight seeing" I´m happy you enjoyed my suggestions

10/10 Excellent

George, Montreal Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is amazing. View of the city great. Close to downtown central. Pending on GPS be patient since it is a little tricky, count the address and you will find it. Will be better in the daylight due to the kind of alley way. Very comfy and cozy. Recommend this place.
Stayed 1 night in Sep 2018
Response from FM on Sep 9, 2018
It was a pleasure to have you with us. We will be waiting for you when you come back to Porto!!

10/10 Excellent

Rob, Australia

Liked: Cleanliness, staff & service, room comfort
Extremely close to metro and central area. Fernando was very helpful and informative. We loved the tips he gave us for restaurants. Lovely touch was a bottle of wine in the fridge in arrival. Guests need to be informed that the building does not have an elevator/lift. Otherwise fantastic.
Stayed 2 nights in Sep 2018
Response from Fernando Marinho on Sep 7, 2018
Thanks Rob, I wish you the best for the rest of your travels. You are always welcome to come back.

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ask for late check out and they allow us as much they can and webcould leve the lugggein the lockers. ee also ask for breakfast and was so nice. They leave it in the door every day. Something to improve can be to ask or to have some menus to choose.
Stayed 2 nights in Oct 2023

10/10 Excellent

benoit, GRADIGNAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
localisation idéale pour visiter Porto à pied. Metro Trinidade à côté de l'appartement. Appartement très agréable et moderne, dans un environnement calme.
Stayed 2 nights in Jul 2023

8/10 Good

Meliani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Carino
Personale di accoglienza cordiale, ma inviati troppi messaggi su WhatsApp già a partire dai giorni precedenti. Garage a pagamento molto molto scomodo per entrare ed uscire. Divano letto da rivedere. TV in posizione molto infelice. Dotazione di cucina ok
Stayed 2 nights in Jul 2023

10/10 Excellent

AUDREY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lhote est vraiment au petit soin. Possibilité d'arrivée autonome tres pratique. Appartement hyper sympa et bien entretenu
Stayed 2 nights in Sep 2022
Response from Hildebrando Pereira - Guest Relations on Oct 13, 2022
Thank you, Audrey!

10/10 Excellent

Ingrid R.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfortabel og velutstyrt
Komfortabel og velutstyrt leilighet. God lydisolering, air condition, seng, teykk i dusjen... Var veldig fornøyd. Enkel kommunikasjon med vert. Noe vi kommer til å vurdere for et lengre opphold i Porto senere en gang! Super verdi for pengene.
Stayed 1 night in Jul 2022
Response from Hildebrando Pereira - Guest Relations on Oct 13, 2022
Thank you, Ingrid!

10/10 Excellent

Teresa Rodriguez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alojamiento estupendo . El personal atento, paciente y eficiente. Muchisimas gracias por todo
Stayed 2 nights in Jun 2022
Response from Paulo Ramalho on Jun 30, 2022
Dear Teresa Thank you for your review. Hope to see again Saluto Paulo Ramalho Director

8/10 Good

Jean-Francois

Stayed 2 nights in Apr 2022
Response from Hildebrando on Apr 15, 2022
Thanks, Jean!

8/10 Good

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Paulo Ramalho - Director on Feb 18, 2022
Thanks for your review!

8/10 Good

Alba

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Paulo Ramalho - Director on Feb 18, 2022
Thanks for your review!

10/10 Excellent

anelise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espetacular experiencia no Porto
A nossa estadia foi excelente
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Paulo Ramalho - Supervisor on Jul 30, 2021
Many thanks for your stay and your review