Lobby sitting area

Reviews of Motel 6 Portsmouth, VA

2 out of 5
Motel 6 Portsmouth, VA
1031 London Blvd, Portsmouth, VA

Reviews

5.6
Rating 10 - Excellent. 32 out of 140 reviews" "
Rating 8 - Good. 21 out of 140 reviews" "
Rating 6 - Okay. 20 out of 140 reviews" "
Rating 4 - Poor. 20 out of 140 reviews" "
Rating 2 - Terrible. 47 out of 140 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, Portsmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place for a friend for a few days and it served the purpose.
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Barry,We are delighted to hear that our hotel met your needs during your friend's stay. If you have any other friends or family visiting in the future, we hope you choose us again for their accommodation needs.

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Nichole,We value your experience and would like to hear more about your stay. Please reach out to us so we can address any concerns you may have. We strive to make every guest's stay exceptional.

2/10 Terrible

Darell

Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Darell, We're sorry to hear that your recent stay didn't meet your expectations. Please reach out to us directly with any specific concerns or feedback you may have, so we can address them promptly and ensure a better experience for future visits.

2/10 Terrible

Yalaina

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs and Beyond
When we first arrived, we were given a room in which was occupied by another customer staying at the hotel. We were told that the people hadn’t cleaned the room, mind you the people stuff was still in there. After given the room beside it, we had problems with infestation the whole time, plus I am partially handicapped on my left side so wasn’t able to use the bathroom shower as it wasn’t accessible.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Yalaina,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide clean and comfortable accommodations for all of our guests. We appreciate your feedback regarding the room assignment and will share this with our management team for further review. We apologize for any issues with infestation you encountered and assure you that we take such matters seriously. We regret to hear about the bathroom accessibility issue and will take this into consideration for future improvements.

6/10 Okay

Rodney

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Rodney,We appreciate you choosing our hotel for your stay. If there is anything specific you would like us to be aware of or address, please don't hesitate to reach out to us directly. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Andrew,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another excellent stay!

2/10 Terrible

Nathanael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Bed bugs in town
Worst experience ever in a hotel. Holes and cigarette burns in the pillows and blankets. I was attacked by bed bugs all over my neck face and hands.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Nathanael, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

A K

Business traveler
Disliked: Staff & service
very poor customer service by Motel 6 & Hotels.com
I had a family illness emergency the day before my planned trip. I, and Hotels.com agents, tried contacting the hotel to request waiver of the cancellation fee (starting ~430p) , given the situation, to no avail. I tried calling repeatedly until 10a on the day of anticipated arrival; I, nor Hotels.com agent could never get a desk clerk. I ultimately forfeiting the 1st night's fee..... I'm very disappointed with the hotel and Hotels.com.....
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello A K, Thank you for bringing this to our attention. We understand that emergencies can be difficult, however, our cancellation policy does state that fees apply for cancellations made after a certain time. We apologize for the inconvenience you experienced in reaching our front desk. We strongly recommend contacting the hotel directly for any cancellation requests or changes to bookings. We value your feedback and will take it into consideration for future improvements.

2/10 Terrible

Milton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like anything !!!!!!!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Milton, We apologize for any dissatisfaction you experienced during your stay. We appreciate your feedback and will use it to improve the guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Shauntia J

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Shauntia J,Thank you for your positive review! We are delighted to hear that you had a great experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Juan,We apologize for any issues you may have experienced during your stay. Please contact our customer service line for further assistance with resolving your concerns.

2/10 Terrible

Tonda

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this motel. There were giant roaches, maggots on the bathroom floor and bed bugs so bad that we ended up in the ER where we were told by the Dr to get out immediately.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Tonda,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Alfreda

Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Alfreda, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will take it into consideration to improve our services.

8/10 Good

Shanell

Traveled with family and small children
Was a quick and easy last minute reservation and for what it was the room was clean and spacious
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Shanell,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Damien

Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Damien,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Ampofo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Ampofo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Travis

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Travis, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hello Leroy,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very run down, No amenities at all coffee machine and lobby, but no cups, coffee or condiments. I suspect drug dealing out of one of the rooms. Very disappointed, expected more from a Motel 6.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Brenda, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

jazmine

rooms not cleaned correctly
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello jazmine, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kelsey

Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Kelsey,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Pamela

Liked: Cleanliness
Not safe area
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Pamela, Thank you for sharing this honest review and feedback about our area. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Martin

Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Martin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

maxine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
the most grimy, scary, and unsafe I have ever been. do not stay here
Stayed 2 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello maxine,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Trazanna

Traveled with pets, Traveled with family
Liked: Cleanliness
Pool was closed utclean
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Trazanna,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place in Virginia
The staff was extremely rude. The property was disgusting!! We were put in a room that hadn't been cleaned, when we complained about it we were handed 'clean' sheets and told to clean the room ourselves. We were never given clean towels or a blanket. I wouldn't recommend this place for anywhere
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Lisa, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Albert,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Nicholas

Liked: Staff & service, room comfort
Good for a night or two
Check-in, Employees, Parking, Location are all amazing. Cleanliness is a bit questionable with stains on sheets, cigarette burn holes in blanket, stains on ceiling and walls, cracked tiles in bathroom, noisy hvac unit. All in all, you should expect to get what you pay for at this Motel 6
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Nicholas,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Teresa Mae

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The kitchen was filthy, the bathroom toilet looked recently used, hair in the shower and just really dirty. I was pleased there were NO bed bugs or cockroaches. Staff very nice.
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Teresa Mae,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Rebecca,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
It served my purpose
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

2/10 Terrible

Lindsy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent and in the hotel room is fine. The clientele are scary!
Stayed 1 night in Mar 2023
Response from Manager on Mar 31, 2023
Hello Lindsy, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 Terrible

Vona

Stayed 1 night in Jan 2023
Response from Manager on Jan 7, 2023
Hello Vona,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Niki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!!!!!
It was beyond perfect. The staff went way above and beyond to help me out in a very bad situation. I missed my train home and nowhere to stay. They helped me out so much and made my night a little better. Thank you all!!! If I ever come back this is were I'll be staying from now on! 🙂 100/10 😂
Stayed 2 nights in Dec 2022
Response from Manager on Dec 20, 2022
Hello Niki,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on Nov 13, 2022
Hello Mary,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Brianne

Stayed 2 nights in Oct 2022
Response from Manager on Oct 24, 2022
Hello Brianne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Mary

Stayed 3 nights in Oct 2022
Response from Manager on Oct 23, 2022
Hello Mary, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Brianne

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 9, 2022
Hello Brianne,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Lisa

Stayed 1 night in Aug 2022
Response from Manager on Nov 1, 2022
Hello Lisa, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
The place is a little run down. All of the pillows have yellow sweat stains and flat. The floors in the room was dirty. There was no shampoo or conditioner. The towels are very limited and thin/dry. I have better towels to wash my dog. Me and my son experienced bug bits after staying. For $100-ish a night its a nightmare. Spend that extra $30 and treat your self to a place that still has quality in mind. It seems this place only caters to the street workers and tired old men.
Stayed 1 night in Jul 2022
Response from Manager on Jul 31, 2022
Hello Ryan, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend stay
Stayed for a weekend. It was ok but definitely needs some work. The ac didn't really work good so if you need ac to get buy this isnt the place. The beds definitely need an upgrade! It was like sleeping in the floor. They was hard as a rock and need improvement asap! The people who ran it were amazing! Overall not a bad place for a short stay but needs improvements!
Stayed 2 nights in Jun 2022
Response from Manager on Jun 23, 2022
Hello Rachel, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Julianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 27, 2022
Hello Julianna, On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kind front desk, nightmarish rooms
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Elizabeth, We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Netria

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Charged too much.
I did not receive the room with a kinnette, they still charged me a non smoking room when it suppose to have smoking for the extra charge.
Stayed 1 night in May 2022
Response from Manager on May 10, 2022
Hello Netria,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

sarah

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hate to leave a bad review, especially because the staff were so nice!! I chose this stay because of the pet policy (2 free dogs). However, I was unfamiliar with the location and should have rethought booking at this location. I felt a little unsafe staying here with my dogs and did not once take them out on the property. We drove our dogs across the street to let them go to the bathroom. This is no fault of the hotel but one of the guests in the room above us was screaming late at night into the morning hours and was arrested. Waking up to screaming/ yelling and 3 police cars made for a very stressful night. No hot water at the time of one of my showers and limited towels. The staff is the only saving grace of this review they were nice, polite and professional. I recommend spending the extra $$ if you’re traveling with pets and avoiding this location.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 27, 2022
Hello sarah,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

John

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not well maintained. Our shower had hair and mold around the bottom of it. The sink was clogged and would not drain. We did not feel safe staying here so we left and stayed at another hotel.
Stayed 1 night in Apr 2022
Response from Manager on Apr 18, 2022
Hello John, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

6/10 Okay

Brenda

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sandra the night attendant was very kind & welcoming. The room itself was ok. We only stopped to sleep but the restroom didnt have any shampoo or conditioner . There wasnt a trash can in the bathroom & the water would pool up in the tub. Bed was comfortable.
Stayed 1 night in Mar 2022
Response from Manager on Mar 20, 2022
Hello Brenda, On behalf of our entire staff, we thank you for your business and for your comments regarding our bed and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and my room was huge the hotel was getting some work done the only thing I didn’t like is they started early in the morning and woke me up but I will stay there again!
Stayed 2 nights in Feb 2022
Response from Manager on Feb 28, 2022
Thank you for sharing your experience with us. We appreciate the input referring to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Manager on Oct 24, 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Tiana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on Oct 4, 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,