The hotel has a lot of built in infrastructure and activities (pool, kayak/pedal boats, water exercise class, beach volley ball, yoga on the beach, evening events and celebrations, dance presentations, and activities to keep kids busy). The other facilities like the pool, game room, and elsewhere need some work and actual rooms themselves are pretty plan although they were working on the pool when we were there. The waiting staff and others are friendly and helpful. Overall it was a fun experience with a lot of great family memories and activities. The need for some remodeling is overshadowed by the friendless of the staff and the variety of fun activities they have for you. I would recommend getting the package with breakfast and dinner included as your only options at the restaurant (extremely expensive) and the bar (pretty expensive).

This is probably one of the best hotels in Itacare. My suite was spacious and comfortable - the bed and pillows especially. Breakfast options are limited but still good for vegetarians (and abundant for meat/fish eaters). The beach access is very convenient, albeit the allocated beach space isn't that big. In high season it could feel cramped. Overall great, EXCEPT that I didnt have hot water in my room for the first two days of my stay despite reporting this to the reception desk a number of times. Perhaps something fell down in translation but I thought they promised to send someone to fix it each time I spoke to them only for no action/repair to be taken. Eventually the repair man came back to my room directly with me on my last reception visit. The issue was fixed in less than 10 minutes which made it all the more frustrating that it hadnt been fixed sooner

We enjoyed our stay and had a fantastic time, the only problem was with lost properties when things went missing in the swimming pool very quickly. 3 caps and 1 swim top in 3 days!! 1 cap found. When I asked swimming staff if they had seen it, they would say, contact lost property. It would be helpful if you waited until the end of the day to send things to lost property, as in many occasions I just went with my soon to see where he had left his item and it was no where to be seen. Lost or stolen?? The Hotel was not that busy and if guests were stealing children's itens, it's quite sad. It would be helpful if you had an area in the pool where lost properties could be found and not a extension number ... Children usually leave things behind and go back and find them, but it was not the case this time...