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Reviews of Posada Amor Hotel Boutique

2.5 out of 5
Posada Amor Hotel Boutique
Ave Javier Rojo Gomez Super Mz 1, Manzana 9, Lote 3, Puerto Morelos, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 43 out of 177 reviews" "
Rating 8 - Good. 65 out of 177 reviews" "
Rating 6 - Okay. 32 out of 177 reviews" "
Rating 4 - Poor. 19 out of 177 reviews" "
Rating 2 - Terrible. 18 out of 177 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL IS CLOSED DUE TO BANKRUPTCY - IT SHOULD BE REMOVED FROM ALL TRAVEL WEBSITES
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is closed and shut down for business.. I arrived and had a horrible experience. Nobody knew nothing about why they shut down.. All I know is that I want a refund.. It’s not a lot, however that’s not good business.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property closed for renovation and I was not informed.
Stayed 1 night in May 2019

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping , one block off the beach, but when your in your room it is a feeling if being tucked away. Really tranquil and peaceful.
Stayed 1 night in Mar 2019

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claimed I had no reservation even though I had the email also said same thing to my daughter and next day met two girls and they were told they had no reservation even with the email something is not right do not trust this place at all
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying there for years and it only gets better each time!
Stayed 7 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
No internet in rooms. Very noisy. No hot water. The location was great,. The roof leaked.
Stayed 6 nights in Feb 2019

6/10 Okay

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very adequate for the price. I found it to be clean. The bed however was uncomfortable and the music from the boutique and surrounding area did not stop until two in the morning and even with earplugs I found it hard to sleep.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of Puerto Morelos. Homey and comfortable.
Stayed 4 nights in Jan 2019

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
this ended up being a last minute choice due to other travel situations, but overall enjoyed out stay, a couple of things...location is awesome, music in neighbouring bar was a bit loud but ended about 10pm, wjfi was only available in common areas, so that was less than convienient at times ( common areas are outside and when it rained we essentially had no internet access.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bathrooms need to be closed half door no ceiling shower hesd need Repair
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has a lively grapevine covered courtyard. Close to square, nice bar area with great wirjers
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to rest after traveling.....convenient.
Stayed 1 night in Oct 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
Worst ever in all my years of travel.Checked in w/ teenage daughter at night, and checked out next am. Had to prepay ; non-refundable(of course). Didn't resemble pics on website AT ALL. Last 2 pics show door to room which could be accessed by anyone coming in street from back. Flimsy lock can be clipped by even me. Room bug infested, and notice the huge gaps in slats on door, so can't use light as more bugs come in through them. Woke up eaten alive by bugs. Worst (can't see from pic) but it's all one room-toilet shower and beds. Mold EVERYWHERE. Half-wall next to bed WET with mold. Most disgusting room I've ever seen. Unsafe. Hotels. com: TAKE THIS HOTEL OFF YOUR website so others don't get ripped off or ill as we did. Found another hotel only a few dollars more that was lovely the next am. Had to pay 2 hotel stays for our vacation, but no way we could stay there.
Stayed 6 nights in Jun 2018

6/10 Okay

Verified traveler

Excellent location , unexpensive , good mattresses but cold shower , insects on the floor . P
Stayed 2 nights in May 2018

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, room comfort
Romantic and lovely in the heart of it all
Hotel Posada Amor is a lovely decorated and quaint hotel right in the middle of the beach area of Puerto Morelos. In 30 seconds you are at the main square with children's playground and artisan's market on Friday and Saturday nights, bars and restaurants; another 30 seconds to the beach. The grapevine-covered main hall and the accent lighting in the evening is very romantic. There is a bar at the very front and the delicious Le Papillon restaurant is adjoined. Our room was located at the rear across from the free parking area and featured an outdoor dining table with gardens and accent lighting. The room was clean and had air conditioning and a cable television. There was also a coffee maker, fresh towels and toiletries. The shower water was very hot. There was a faint mildew odour upon arrival which soon dissipated once the air-conditioning and ceiling fan got the air circulating. The fan made an annoying clicking sound on one of the five speeds, but when adjusted the sound stopped. There was a mechanized on/off sound up on the roof during the night, likely from the water pump but it must have been because other tenants in the next-door rooms were having showers. The service manager Rafael speaks good English and was accommodating in providing a service for us when we wanted to send postcards but our flight was departing on Sunday morning and the post office was closed. When I return to Puerto Morelos I will stay here again.
Stayed 2 nights in May 2018

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid.
Condition of the room was bad - tiny, broken window slats, no glass window in the shower at all, dark, damp, water running constantly off the roof onto the entranceway to this room. The room itself was full of mosquitos and other tiny insects. No wifi in the room, only near the reception, outdoors. Also, a loud bar in the front that seems to be their primary business. Staff was friendly, but wouldn't switch me to another room (have no idea if one was available, but I think so). Had to take a sleeping pill to get through.
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We have stayed at Posada Amor 3 times in the last 5 months and each time we get a room that was worst than the one before. The last time we stayed I reserved a room with one full and one twin. I was given a small room with one full, the toilet and shower where in the same room like and RV. The room smelled terrible and the ceiling fan was so dirty we would not turn it on. The staff is very nice and the bar attached to the hotel is wonderful. Unfortunately, we won't be staying there anymore.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, convenient, safe and clean!
The hotel has changed hands since we were last there, but it remains safe, friendly and affordable. The new owners have updated the beds and bedding, and added some nice art work and small things like art work. Also added are TV's, which we don't use.

6/10 Okay

Wendell, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty, Quaint, Convenient, Mildewed
We would have loved being in this inn had it not been for the stench of mildew in the bedding. It not only interfered with our sleep, but we also know that the spores of mildew are detrimental to health. The staff were nice, but did not go out of their way to be of service. No one told us where to contact someone in case we should need anything after they closed; and they closed very soon after we checked in. When we asked them for restaurant recommendations, the man literally said, "Our restaurant. The one that is here." And that was all he said. Also, no one mentioned to us before checking in that the entire city square, extending outward to our hotel and the other streets adjacent to the square, was a massive road project. The pavement and sidewalks were ripped out and men with heavy machinery were in full throttle scraping and ripping and spraying down and leveling to prepare for new pavements. Our driver who brought us in from Cancun where we had returned our rental car couldn't access our hotel. With our luggage we hiked over the destroyed road surfaces, not even sure where to find the hotel. It was amusing, really. But the hotel manager neither forewarned us nor commented on the havoc that confronted us, his guests. That is not the guest-host relationship basic human compassion requires!
Stayed 1 night in Mar 2018

6/10 Okay

peg, chicago

Liked: Cleanliness, staff & service
Best location Really nice staff, good rates
Loved the coziness here—very hip. Don’t expect the Hilton here—expect a great adventure right in town—great bar too
Stayed 1 night in Feb 2018

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pierre, Palm Springs, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable but nice place.
We always avoid the crowds of Cancun and Playa del Carmen. Puerto Morelos is still small enough to get a true Yucatecan experience. Posada Amor is affordable but clean, comfortable and close to all tourist infrastructure in Puerto. The staff is friendly and accomodatlng. Highly recommended.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel
Great Parking in back, Great Location and Great Wifi
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff!
We checked out yesterday and later my wife realized she had left her Kindle behind, went back and the staff had found it and were holding it for us. What a relief. Gracias, gracias!
Stayed 2 nights in Feb 2018

8/10 Good

gail , los angeles

Liked: Cleanliness, staff & service
charming, no-frills hotel a block from the water
my friends Patrick, Amy and i enjoyed our stay at Posada Amor, we stopped in Puerto Morelos for 1 night after being in Tulum and Valladolid for 8 days. the charming town was recommended to us since it was close to the Cancun airport and because of its charm as being a small fishing village that hasn't exploded with overbuilding. Posada Amor was perfect for our stay, we are easy going people and don't need much and it fit the bill perfectly. our rooms were air-conditioned, clean and simple. i had a room upstairs and it was quiet and had nice light. the beds were firm which i prefer. the restaurant downstairs was lovely and the courtyard was relaxing. WiFi is in the courtyard which was an inviting place to sit and check emails. there is parking in the back which was very helpful to us. i don't have anything bad to say about the place.
Stayed 1 night in Feb 2018

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Exellent location. Great staff. Maids always did terrific job cleaning room. They really need to get fridges in the room,the one big complaint of mine. Stayed 19 nights. Would stay again. Great sitting area right outside of my room. Older hotel. Wi fi was good in room i had.
Stayed 19 nights in Jan 2018

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super duper stay. Room, Restaurant, Bar all in one
The best yet of 4 yrs running
Stayed 3 nights in Feb 2018

6/10 Okay

deb, manitoba canada

Liked: Staff & service
Very good location. Close to beach. Unfortunately the hotel is really noisy at night until 5 a.m. so sleeping is an issue.
Stayed 3 nights in Feb 2018

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Location & Accomodations
Fourth year to Puerto Morelos and this was our best find to date. The rooms are quaint but very comfi and adequate. The bar is an absolute blast and the adjoining restaurant offers great & delish food. The employees just plain ‘Get it’!
Stayed 1 night in Feb 2018

8/10 Good

Rita, Maryland,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel, conveniently located.
Check-in was fast,staff very helpful and friendly. It is not a fancy hotel, but the price is right and we had everything we needed for a three day stay. At 6AM you wake up from the chatter of the girls arriving for work. Otherwise a pleasant experience, I would stay there gain. Lots of restaurants nearby.
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay there.
I did not stay at Posada Amor. I reserved a room through Expedia, but when I arrived Posada Amore told me that did not have a room. They did find me a room at another hotel, but I had to walk several blocks to the hotel. I prefer to book directly with the hotel and in the future will do so--even if a hotel is more expensive.
Stayed 1 night in Jan 2018

6/10 Okay

Jim, Mpls

Liked: Staff & service
Comfortable cheap place to stay
This is a small hotel right next to the town square. Very small but comfortable rooms. bathrooms could certainly use an update. Gets noisy at night as there are bars right next door.
Stayed 5 nights in Jan 2018

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable place!
This quant little hotel is right off the center square, 2 blocks from the ocean. Plenty of cabanas for rent at the beach so no need to pay extra for a beach front hotel. Not the most comfortable beds, but adequate for a short stay.
Stayed 2 nights in Jan 2018

8/10 Good

Christa

Liked: Cleanliness, staff & service
Thumbs up
We enjoyed this place, it was a little bit loud but only because it is so close to nice live late music. The common space is very cool with a grape vine ceiling.
Stayed 1 night in Jan 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ending to trip!
Lovely stay to end a 3 week vacation to the Yucatan. Close to many amenities. Price for food at restaurant on site a little pricey even for PM. Nice bathroom, hot water and great pillows.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK
Clean, nice staff, but the bathroom light and the television did not work. Only one bright light (like a cell or a hospital!) in the room--and internet only available near reception. It was a last-minute booking so it was fine, but I won't book it again.
Stayed 1 night in Jan 2018

4/10 Poor

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
Not a nice hotel.
Not a great place for $77 Canadian. Pictures online were deceiving. I would not recommend it to anyone.
Stayed 1 night in Dec 2017

4/10 Poor

Javo, Austin, TX

Good location, good bar, close to beach
Paid for one queen and one twin bed and they gave me a room with one bed even though I showed my room confirmation with room description to manager. They requested an additional $20 per night for a room with two beds, which is what I had paid for in the first place.
Stayed 1 night in Dec 2017

6/10 Okay

Phil, Michigan

Disliked: Room comfort
Great location and price.
Reservation indicated 1 queen bed and 1 twin bed, We only got a double bed and a twin in a very small room. quite crowded for the 3 of us.
Stayed 5 nights in Nov 2017

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Behind the Bar
Nice quiet town. Hotel tucked behind small bar just half a block from charming central plaza. Parking provided but the dirt lot is a bit swampy and getting bags to room is best done from the street. Room was clean and spacious. AC and Wifi worked fine.
Stayed 1 night in Nov 2017

6/10 Okay

Chuck, Calgary AB Canada

Liked: Staff & service
Not bad
Rooms are tiny so beware of that. It’s a no frills place. Air conditioner and shower broke after night #1. But they moved me to a new room so wasn’t a big issue. It’s humid there. So sleeping can be a challenge and also because you’re right next door to Bara Bara night club and it stays pretty loud until the wee hours of the morning. I was drunk and passed out so didn’t bother me much. Haha. Staff is friendly. The bar is a great meeting place to have drinks. But watch the prices. One day I received much better prices than on other days. Not sure why but. I would come back but I think next time I want a bit more upscale place. There’s lots to choose from in Puerto Morelos. Do your research as some include breakfast which can be a great thing.
Stayed 5 nights in Nov 2017

6/10 Okay

globetrottersue, sunderland

Liked: Cleanliness, staff & service
One night only
Spent one night here at the end of a tour of the Yucatan as Puerto Morelos is close to the airport. This is the oldest hotel in PM. We had 2 rooms booked and initially these were opposite ends of the hotel. Our friends room was changed at our request (waited 30 mins for it to be thoroughly cleaned). Unfortunately the room was next to the bar/courtyard and revelry went on until 3am and our friend got little sleep due to bar noise. Our room was clean but dated. Bed comfy but pillows not so much. Not the great sleep we wanted before the long journey home but the cold shower woke us up! No hot water at all and only a slow trickle from sink taps. Friend managed a warm shower but was unable to wash her long hair as no hairdryer and polite request not to use electrics in the room. Staff friendly and honest - I asked to pay in MP rather than put charge on card and they took money. Next day my money was returned as Expedia had auto-taken the money. Didn't try the restaurant and only had one drink at bar prior to leaving but noted that it looked well stocked and it is obviously popular in the evenings. The regulars must be immune to the mosquitoes as we were all bit numerous times despite using repellent. The hotel is in a jungle setting and rain overnight made us more susceptible PM a lovely fishing village and there are a number of good restaurant. The Posada Amor - "love Inn" - is a quaint place and good for price but we will up the budget and stay elsewhere when we return.
Stayed 1 night in Sep 2017

8/10 Good

tom

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean and comfortable
Very clean and comfortable, but the cable TV never worked.
Stayed 2 nights in Sep 2017