2 outdoor pools, open 7:00 AM to 9:00 AM, free cabanas, sun loungers

Reviews of HACIENDA MONARCAS RESORT

3 out of 5
HACIENDA MONARCAS RESORT
Carretera Puerto Penasco - Sonoyta KM 91, Parque Industrial, Puerto Peñasco, SON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 63 reviews" "
Rating 8 - Good. 5 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 3 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

NORMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time there, we had a Great experience, very clean property and the staff very nice and kind.
Stayed 2 nights in May 2024
Response from craig on May 19, 2024
Thank you Norma, We are very pleased that you choose to stay with us and we look forward to seeing you again soon.

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so beautiful. The staff was courteous and helpful. I was extremely impressed with how clean it was… the moment I entered the room, it smelled refreshing and fluorescent. Will definitely recommend and book again. Shout out to the gardening staff that let us use the private jacuzzi.
Stayed 1 night in Mar 2024
Response from cb on Apr 3, 2024
We could not be happier with your comments and review of our resort. And our people who make it a great place to stay.Thank you Craig

6/10 Okay

Brianna

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from cb on Mar 19, 2024
Good Morning Brianna,We appreciate you taking the time to review our resort, Obviously we are still remodeling and updating and we proud of the progress being made. We hope to see you again soon.

8/10 Good

Jaime M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from CRAIG on Nov 13, 2023
Good morning Jaime,We are very pleased that you enjoyed your stay at our resort and we are looking forward to seeing you again very soon

10/10 Excellent

Dustin

Stayed 1 night in Nov 2023
Response from CRAIG on Nov 13, 2023
Good Morning Dustin,Outstanding review, we are very pleased that you enjoyed your stay and we look forward to seeing you again soon

10/10 Excellent

Tanya

Traveled with group, Traveled with family
Had a great time every thing was just perfect and had a great welcoming to the hotel !
Stayed 2 nights in Jul 2023
Response from CRAIG on Jul 17, 2023
Good Afternoon Tanya,Thank you for rating our property and giving us a great report on your visit. We look forward to seeing you again very soon.Regards,Hacienda Monarcas ResortCraig Ball

10/10 Excellent

Vero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from CRAIG on Jul 9, 2023
Good Morning Vero,We are very pleased to know that you and your family had a great visit and enjoyed your stay with us. We look forward to seeing you again soonRegards,CraigHacienda Monarcas Resort

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Service was perfect. Nice people.
Stayed 3 nights in Jun 2023
Response from CRAIG on Jul 5, 2023
Good Afternoon Sergio,Thank you for the great review, We are very pleased and we look forward to to see you again real soon.Regards,Hacienda Monarcas Resort

10/10 Excellent

Everardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from CRAIG on Jul 5, 2023
Good Afternoon Everardo,We appreciate for review and look forward to seeing you again very soon.Regards,Hacienda Monarcas Resort

10/10 Excellent

Victoria

Very good
Stayed 3 nights in Jun 2023
Response from CRAIG on Jul 5, 2023
Good Afternoon Victoria,Thank you for the great review, we are pleased to hear that you haa a great time. We look forward to to seeing you again very soon.RegardsHacienda Monarcas Resort

10/10 Excellent

Martha

Stayed 4 nights in Jun 2023
Response from CRAIG on Jul 4, 2023
Good Evening Martha,We are so pleased to hear that you have a great time visiting our resort and our town.. We very much look forward to seeing you again very soon.Regards,Hacienda Monarcas Resort

10/10 Excellent

Laura

Stayed 2 nights in Jun 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Hotel was absolutely beautiful. love the pool and poor bar reasonable prices friendly staff.
Stayed 2 nights in Jun 2023
Response from CRAIG on Jun 28, 2023
We are very pleased to hear that you had a great time. We agree that the pool and pool bar are special. We hope that you room was also good.You are welcome back anytime .Warmest Regards,Craig BallHacienda Monarcas Resort

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from CRAIG on Jun 26, 2023
Good Morning Esmeralda,We are so pleased to hear that you had a great stay and enjoyed yourself and stay with us. We hope to see you again very soon.

4/10 Poor

Julian

Liked: Staff & service
Disliked: Room comfort
Mosquitoe Hotel
I thought it was gonna be a great place to stay ..service was good very friendly however our room was infested with mosquitoes and fly’s took 30-40 mins to kill everything when we first entered the room .. we ended up buying our own bug spray … Also there was no hot water we took cold showers .. definitely won’t be a retiring guest ..
Stayed 2 nights in Jun 2023
Response from craig on Jun 20, 2023
Good Afternoon, Julian, We appreciate your honest review, I know that we just treated the property for pests and supplied mosquito spray to our housekeeping staff. I will make sure to followup with our staff.

6/10 Okay

Verified traveler

Overall nice resort
Overall our stay was OK. The resort is nice overall. The areas of opportunity were the water inside the resort does not get hot, had to take cold showers. While the pool did look nice and clean there were a lot of dead bugs in the water. The jacuzzi was also cold. It was also not the easiest to locate based off the address. The GPS location is not the greatest. The best thing about the resort were the employees, they were very attentive, polite and as helpful as they could be.
Stayed 2 nights in Jun 2023
Response from CRAIG on Jun 20, 2023
We are happy to hear that your stay was nice and really appreciate.your letting us know that we have some room for improvement. I will review your concerns with our staff and strive to make changes for our future guests.Thanks againCrag Ball

8/10 Good

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from CRAIG on Jun 20, 2023
Good Afternoon Edgar,We are very pleased to hear that you and your family enjoyed your stay at the resort. We welcome any additional comments as it is important to our continuing efforts to improve the resort and the service to our guests.Thank you for choosing to stay with us.Warmest RegardsCraig BallHacienda Monarcas Resort

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy tranquilo, el personal muy amable, definitivamente volveremos a quedarnos en esta Hacienda.
Stayed 3 nights in Jun 2023
Response from CRAIG on Jun 19, 2023
Good Morning Marisela,We are very pleased that you had a great time, Thank you for the nice ratings of our staff, the rooms and property. We hope that you will return soonCraig BallHacienda Monarcas Resort

2/10 Terrible

Amy

Stayed 2 nights in Jun 2023
Response from CRAIG on Jun 18, 2023
Good Morning, We are concerned about your experience. I would love to hear more and ways for us to improve our service and property.Thank youCraig Ball

10/10 Excellent

Margarita

Stayed 3 nights in Jun 2023
Response from CRAIG on Jul 4, 2023
Good Evening Margarita,We are very pleased to receive your review. We hope to see you again very soon. Regards,Hacienda Monarcas Resort

10/10 Excellent

Marcos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a extremely nice hotel for family, staff is super friendly. Bar drinks and food really good. Will be staying there again soon
Stayed 3 nights in May 2023
Response from CRAIG on Jun 8, 2023
Thank you Marcos, we are pleased that you enjoyed your stay at the resort. We are hoping to see you again very soonCraig BallHacienda Monarcas REsort

10/10 Excellent

Bernardina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place.
Fabulous place. Clean and super friendly staff. Lovely pool.
Stayed 3 nights in Jun 2023
Response from CRAIG on Jun 8, 2023
Hi Bernadina,We are so pleased to hear that you enjoyed your stay at our resort. I hope that we will see you again in the very near future.Craig BallHacienda Monarcas Resort

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from CRAIG on Jun 6, 2023
Good Morning Ryan,We are very pleased that you enjoyed your stay with us at the Hacienda Monarcas Resort and Puerto Penasco. We look forward to having you back and keeping in touch as we grow the resort.We are introducing RV and trailer storage, the Baja Grill and private parties back in our La Misson area.We hope to see you back very soon.CraigHacienda Monarcas Resort

10/10 Excellent

Kelvin

Stayed 3 nights in Apr 2023
Response from CRAIG on May 4, 2023
Good Morning Kelvin,Thank you for choosing the Hacienda Monarcas Resort for your recent stay. We are very pleased that you enjoyed our resort and we look forward to seeing you again very soon.Craig BallHacienda Monarcas Resort

10/10 Excellent

Yessenia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2023
Response from CRAIG on May 2, 2023
Good Morning Yessenia,We are so pleased that you enjoyed your stay with us. We are happy to share your review with our staff. Please return soon.

10/10 Excellent

susan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just in amazing beautiful island it’s great for families to enjoy a peaceful time very safe area . The staff are the best very nice very well attended by the resort. I will definitely be arranging another trip at this resort
Stayed 2 nights in Apr 2023
Response from craig on Apr 18, 2023
Good Afternoon Susan,Thank you for staying with us at the hotel, we look forward to you returning to visit again. Thank you for the excellent review!

10/10 Excellent

lerimer

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was at a great location, sams club was 3 min or so away and so was little Cesars. I dont know about anyone else but mu kids love some cheesy breads from it. Everything else was around 10-15 min from Hotel. The Malecon, Playa Bonita, Lolita's restairant etc. I stood at a king size room with 2 king size bed and the room was very spacious! The bed was very comfortable, Alma and Craig were very curtious and helpful and were very accommodating of my needs. Craig communicated with me when i was both in US and Mexico! Alma was only a call away if i needed anything. Overall i would recommend this place, the pool and seating area's was excellent. Hotel was very clean and accommodating. Would definitely stay here again. No complains at all
Response from craig on Apr 12, 2023
We love hearing great reviews, we look forward to seeing you in the future . We have some very exciting improvements and we look forward to sharing those improvements with you.Thank you again for staying with us.CraigHacienda Monarcas Resort

2/10 Terrible

Verified traveler

Traveled with family
We couldn’t find the hotel. drove around for two hours looking for it, asked around but no one knew about the hotel.
Stayed 2 nights in Apr 2023
Response from craig on Apr 12, 2023
I am so sorry to hear that you were unable to find our hotel, We are right on the main artery entering Puerto Penasco but we are aware of this issue and working to correct the problem'.Thank you for bring this to our attentionCraigHacienda Monarcas Resort

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This property was pleasantly surprising... It was quiet, clean and very neat.
Stayed 2 nights in Mar 2023
Response from craig on Mar 27, 2023
Good Afternoon,Thank you for the excellent review, we are so pleased to have had the opportunity to have had you visit our resort and we look forward to your next stay with us.Warmest Regards,Craig BallHacienda Monarcas Resort

4/10 Poor

Grysel

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No Water
Took us about 30+mins to find the place. No Logo Name for the hotel. And although the gentleman on phone was very nice, still took us a while to find the place. The address on Hotels.com website is NOT the corresponding one from the actual place. Once we got there, the Lady at the reception said she didn’t have our reservation information and that it would be about 10-15 to get our room. She was very apologetic and explained the place was under renovations. Which we understood, but were not expecting Come night time we had NO HOT water, and by the next morning, NO WATER at all. We couldn’t take showers, or even use the sink to wash our hands let alone a flushing toilet. We were VERY DISAPPOINTED, the place was Beautiful, but doesn’t compensate not having even the basics as water. Wished this place was NOT taking reservations until remodeled was completed. For the price I payed, we could’ve At least had running water. VERY Dissatisfied Customer
Stayed 1 night in Feb 2023
Response from craig on Mar 27, 2023
Good Afternoon,We are very sorry that your stay was far less than you expected. We take your review very serious and have made a number of improvements. We will continue to strive to improve the property and location information.Warmest RegardsCraig BallHacienda Monarcas Resort

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CRAIG on Nov 13, 2023
Good morning Luis,We received your review and are very pleased with your review of our resort. We look forward to your return.

6/10 Okay

steven

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under preparation to reopen. Shouldn’t have been open yet. No food, no bar, no English anywhere. Ended up not staying at all. No English so don’t think I will get any of that money back. Too bad, beautiful grounds
Stayed 1 night in Dec 2022
Response from craig on Dec 12, 2022
Good Morning Steve,Thank you for your review, of course we don't advertise either food or beverage at this point however our spacious hotel rooms offer all brand new king sized beds, quality bedding, new HVAC, and plumbing fixtures, 55" HD TV's. Warmest Regards,CraigHacienda Monarcas Resort

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff and they try to resolve issues. Very Clean. Poor Internet in some places. I will be going back.
Response from cb on Dec 6, 2022
Good Morning Patrick,Thank you for your great review, Our staff is great and I will pass on your comments to them. We are aware of the new internet system we installed and have called out our technical staff to boost the signal.We are continuing to make major improvements to the property and will look forward to your return trip.Thank you again,Craig BallHacienda Monarcas resort

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people work at this place.
Response from craig on Dec 1, 2022
Good Afternoon Luis,Thank you for the excellent review, we enjoyed having you as a guest and look forward to seeing you again. We have several improvements coming in the near future and we will be happy to share those with you and invite you back to the resort to watch us grow.Thank you againCraigHacienda Monarcas Resort

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We will breakfpdown the likes & dislikes DISLIKES-location shows on website located close to Centro, we drove around for 30 minutes trying to find hotel, it was located 4km away, false advertising of its location on expedia link to website, nothing nearby & cost us over $100 in taxis to attend rally event / 3 days no maid ever came to room to change anything / no living room furniture to sit on, one wooden chair / no coffee maker or availability or ice on site / hot tub was cold tub / my husband went to diff room in error and the key for our room opened another guests room door, very scary! LIKES-pleasing to the eye/tv wasn’t set up but staff came & fixed it/no English
Stayed 3 nights in Nov 2022
Response from Craig on Nov 14, 2022
Good Morning Lynn,We appreciate your honest review of the property. I will review your concerns with our staff and ownership group and address your concerns. I will assure you that we will improve Thanks againCraigHacienda Monarcas Resort

2/10 Terrible

Thomas

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The check in was super easy! The owner was there and greeted us and gave us a little history of the place. So it is going through renovations right now. The room we got was a two king size bed and it was spacious! The beds were comfy and the rooms were really clean. Since it’s renovating they didn’t have a restaurant/bar or food to buy. However, there is a gas station next door that sells hot food and beer. There was no fridg in our room but we had our cooler so we had our drinks in there.
Stayed 2 nights in Oct 2022
Response from Craig on Oct 30, 2022
Good Morning Monica,We appreciate the great review, we so happy that you enjoyed your stay at our hotel. We have huge plans for improving the property. Construction on the Baja Grill begins tomorrow, so next time down we will have a full service pool side grill and bar. Other big plans will be announced in the coming weeks.Warmest RegardsHacienda Monarcas ResortCraig

6/10 Okay

Noe

Traveled with partner
Liked: Staff & service
I was expecting more of an actual resort style. I was not expecting a bunch of dirt surrounding me. The room was decent.
Stayed 2 nights in Oct 2022
Response from CRAIG on Oct 24, 2022
Good Morning and Thank you for your review. We are working on several improvements to the property. We hope that you will look at us again in future and visit Rocky Point again.Hacienda Monarcas Resort

10/10 Excellent

Edgar

Stayed 2 nights in Oct 2022
Response from craig on Oct 21, 2022
Good Morning Edgar,We appreciate you choosing to stay and visit Puerto Penasco. We are excited to continue improving our property and look forward to sharing those improvements with you.We look forward to seeing you come back and visit again.CraigHacienda Monarcas Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stayed
Really nice place to stayed
Stayed 2 nights in Oct 2022
Response from craig on Oct 20, 2022
Thank you, we have many new additions planned,We look forward to seeing you againCraig Hacienda Monarcas Resort

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We shall return
Easy check in, every staff member was a delight to interact with friendly, helpful, professional and courteous. Even with the remodel going on, the hotel has a clean and quiet ambience. A short drive to great dining and the beach. The pool is awesome. We will definitely return and recommend.
Stayed 1 night in Oct 2022
Response from craig on Oct 14, 2022
Thank you, we are working to make more improvements and we hope to see you again very soonHacienda MonarcasCraig

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and Comfortable on edge of town
Decent stay. Looked like a newly purchased hotel and in slow improvement. Pool with a slide and landscaped common grounds are beautiful and relaxing...not too busy either. Each room has a nice patio with table and chairs. Room was decent size. Lots of colorful tile throughout. Bathroom very nice with large tiled shower and plenty of counter space. In the front of bedroom is a studio type room had TV but had no furniture and that a throw rug would have been a nice improvement and cut down on "echo" in room. Quiet and dark inside the room but pool nicely lit up. It's on edge of town and some of neighbors not eye pleasing. No food or beverages available on site but convenience store next door. Gated entry was ok. No 24 hr service at front desk...I think you gotta call. Price a bit high on weekend but mainly due taxes and fees. 4 hr drive to beach fro Tucson, Az.Think I'd stay there again.
Stayed 1 night in Oct 2022
Response from craig on Oct 10, 2022
Good Morning Michael,Thank you for the great review, We agree major improvements coming to the hotel including the food and beverage. We just took the project on and are excited to the improvements, We appreciate your points and look forward to having you back to see how we are doing.Thanks again for staying with usWarmest RegardsCraigHacienda Monarcas

10/10 Excellent

Nora

Stayed 2 nights in Oct 2022

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and relaxing! Host on property where very polite and informative. Will definitely recommend!
Stayed 1 night in Oct 2022
Response from craig on Oct 5, 2022
Good Morning Alejandro,I wanted you to know how much we appreciate your excellent review, I have shared it with our staff at the resort and we are all so pleased.We look forward to your next visit. We are working on several improvements and look forward to sharing those with you and your friendsWarmest Regards,CraigHacienda Monarcas Resort

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very family friendly
Stayed 2 nights in Sep 2022
Response from Craig on Oct 5, 2022
Good Morning Hugo,I wanted to thank you for you wonderful review of our resort, we are just getting started and have lot of improvements that we would like to share with you on your next visit.I have shared your review with our staff who is very happy to hear from you.Thank you for staying with us and we look forward to seeing you again very soon.Warmest Regards,CraigHacienda Monarcas Resort

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from craig on Oct 3, 2022
Good Morning Maria,We are so pleased that you enjoyed your stay in Rocky Pt this past weekend. We are planning major improvements to the property and look forward to your next stay with us.Warmest Regard,CraigHacienda Monarcas Resort

10/10 Excellent

Maria I

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place clean employees so nice and gentle. Love it
Stayed 2 nights in Sep 2022
Response from cra on Oct 3, 2022
Hi Marie,We love hearing your comments, I will share this review with our staffWarmest Regards,CraigHacienda Monarcas Resort

10/10 Excellent

jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quieter place Nice and clean swimming pool
Stayed 2 nights in Sep 2022
Response from Craig on Oct 3, 2022
WOW!, Thank you so much. We are very pleased that you enjoyed yourselves. We have several improvements to the property planned and we are excited to see you return.Warmest Regards,CraigHacienda Monarcas Resort

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. It was perfect the beds are comfortable, and the rooms are quiet despite the fact that if you want to, you can spend time outside with other travelers and the staff. who, by the way, were exceptional. Craig really went out of his way to make sure we got what they needed, whether it was directions, recommendations, I had a great time socializing. Miguel
Stayed 2 nights in Sep 2022
Response from craig on Sep 7, 2022
Good Morning Miguel,We were thrilled to have you visit and stay with us. We look forward to your visit. Thank you for the excellent review, I have shared it with our staff and they are very happyCraigHacienda Monarcas Resort

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hacienda Resort. Front desk personal where so friendly and welcoming. Definitely will stay here again.
Stayed 1 night in Sep 2022
Response from CRAIG on Sep 7, 2022
Morning Maria,Sorry for the late response. It was a huge thrill to have you and Bertha as our first guests to the Resort. It was a pleasure to meet you and we look forward to your next visit. I hope that you will stay a little longer and have the chance to see a little more of our growing town. I told Bertha that next time down it will be my pleasure to buy you a Margarita or cold beer. I shared your comments with my staff and they are over the moon with your comments and so happy that you enjoyed your stay.Warmest Regards,CraigHacienda Monarcas Resort