129 Callejon de la Igualdad, Colonia Amapas, Puerto Vallarta, JAL
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This place is amazing! My partner and I celebrated our 26th anniversary. This was one of the best vacations we have ever had. The whole staff was warm and welcoming. Our villa was beautiful with awesome views. Felix arranged “Dinner Under the Stars”. The food was incredible and the night was romantic. Unforgettable!
William
Stayed 6 nights in Sep 2023
Response from Boris Priego - Hotel Director on Sep 27, 2023
Thank you William! We look forward to welcoming you back soon
6/10 Okay
robert
Traveled with partner
Aug 17, 2023
Liked: Property conditions & facilities
The tub wasn’t working and the sauna was off. It took about 15 minutes to warm up. Food and drinks were over-priced. The only thing that made my stay memorable was the staff, who were very attentive.
robert
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Aug 25, 2023
Hi Robert,Thank you for share this. Well work harded to prevent this kind of situation. Have a great evening.Greetings
Loved the view and the deck area. The neighborhood was a dirty area, garbage all over and dog poop as well. With the exception of two or three the staff was very helpful.
James
Response from Hotel Manager on Mar 24, 2023
Hi James, Wish that we can control our neightbors by the liquor store by the highway. We try our best to keep the area clean but sometime with all the people living in this area is complicated and we tried to check this with the city hall but they are not helpful. We even paint and create an area where they can leave their garbage in order and keep the area clean. The area where the hotel is located, our street, we clean it twice per day minimum.
We were in contact with manager Felix who provided shuttle transportation to the resort which we recommend. Boris, the manager of the property provided all of the maps and suggestions for store, markets, restaurants we needed to enjoy our stay. We had breakfast every morning that was delicious and our waiter Lalo was fantastic. The room was spacious clean and private. We look forward to stay there again on our next visit to PV. Plus we always had a rif=de available to wherever we wanted to explore.
Brian
Response from Boris Priego on Dec 22, 2022
Hi Brian,Thank you for provide to us your feedback. We appreciate this and definitely we look forward to welcoming you back soon.Have a lovely evening,
The setting is beautiful. The amenities are wonderful. The staff are top-notch.
Matthew
Stayed 5 nights in Nov 2022
Response from Boris Priego on Dec 13, 2022
Hi Matthew, Thank you for share your review. We are so glad to hear that you had a great time, we look forward to welcoming you back soon. Have a lovely afternoon,
After many visits to PV over the years, this was my first at Casa Cupula and it certainly won't be the last. The property is well-maintained and the rooms felt comfortable and unique, not at all cookie-cutter. The staff was incredible and called me by name. And the pool parties were fun, inclusive and diverse. loved it.
scott douglas
Stayed 3 nights in Jul 2022
Response from Boris Priego - Hotel Manager on Jul 19, 2022
Hi Scott,
Thank you so much for share your experience.
We look forward to welcoming you back soon!
Greetings :D
Amazing property, away from the buzz of downtown but everything is within a 10 min walk, the return up the hill is a hike if you are not fit, but Uber is available
Mark
Stayed 5 nights in Oct 2021
Response from Boris Priego - Reservations Deparment on Nov 4, 2021
Thank you for share your experience with us.
We look forward to welcoming you back soon.
Sunny Greetings from Puerto Vallarta.
Beautiful, quirky boutique hotel with a friendly staff and queer vibe
PJ
Stayed 4 nights in Sep 2021
Response from Boris Priego - Reservations Manager on Nov 4, 2021
Hi PJ,
It is so nice to hear that you had a great experience with us.
Thank you for shared your experience,
Have a lovely afternoon,
Sunny Greetings :D
6/10 Okay
Antonio
Sep 19, 2021
Liked: Cleanliness, staff & service
It's dated
Antonio
Stayed 2 nights in Sep 2021
Response from Your friends at Casa Cupula on Sep 19, 2021
Comments like this help no one as they are non specific and simply a slight. Perhaps this individual missed a massive pandemic in the last 18 months so, like every other hotel, we were forced to delay updates. Never fear, for this season we are renovating rooms 201, 202, the Penthouse and expanding the Pool Club. We will catch up soon!
This is the perfect quaint LGBTQ-friendly hotel on
a hillside overlooking the ocean in Puerto Vallarta. It is all the amenities - multiple pools and jacuzzis, including a club pool with restaurant and a rooftop infinity pool; full gym; full restaurant. Rooms are very comfy. Service is beyond outstanding - friendly, fast, courteous. Ubers are cheap. Also walkable to beach, but uphill walk on return.
Verified traveler
Stayed 5 nights in Apr 2021
Response from Boris Priego on May 8, 2021
Thank you for share your experience with us.
We look forward to welcoming you back soon.
6/10 Okay
Verified traveler
Apr 11, 2021
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Verified traveler
Stayed 4 nights in Apr 2021
Response from Boris Priego on May 8, 2021
Thank you for share your review with us.
If you could explain to us a little bit more the rate you gave us it will be great so we can work on it.
Have a great afternoon,
10/10 Excellent
Verified traveler
Jan 28, 2021
Verified traveler
Stayed 4 nights in Jan 2021
Response from Boris Priego- Sales and Reservations Manager on Mar 12, 2021
Thank you for share your review with us. We look forward to welcoming you back soon.
This is a great little gay resort, about a 6 minute walk downhill to the bars and beaches of Zona Romantica and a quick ride up the hill. It is set into the hillside, so there's great views - and also stairs to get to places. The pools are well-maintained. Other guests were sociable. Hotel staff were professional and friendly. On-site spa and restaurant for those days you don't want to go anywhere.
Andrew
Stayed 4 nights in Dec 2020
Response from Boris Priego on Jan 2, 2021
Hi Andrew,
Thank you for choosing Casa Cupula.
We appreciate your review and we look forward to welcoming you back soon.
Have a great afternoon,
Sunny Greetings from Puerto Vallarta
Location and wonderfully large rooms .........................................
DOUGLAS
Stayed 6 nights in Dec 2020
Response from Boris Priego on Dec 17, 2020
Hi Douglas,
Thank you for share your review and experience with us and more because you had a great time here.
We look forward to welcoming you back soon,
Have a great afternoon
Sunny Greetings from Puerto Vallarta
Truly a remarkable place. Not just a hotel, but a resort. Perfect for the single man or couple to enjoy Puerto Vallarta. The staff definitely goes out of their way to make you feel like you are in your own home
DAVID
Stayed 1 night in Dec 2020
Response from Boris Priego on Dec 15, 2020
Hi David,
Thank you for share your experience with us. We appreciate your review and we look forward to welcoming you back.
Greetings from Puerto Vallarta.
10/10 Excellent
Verified traveler
Dec 15, 2020
Verified traveler
Stayed 3 nights in Dec 2020
Response from Boris Priego. on Dec 15, 2020
Thank you so much for share your experience with us.
We appreciate your review and we look forward to welcoming you back soon.
Greetings from Puerto Vallarta.
The Casa Cupula Boutique Hotel was a great spot for my recent trip to Puerto Vallerta. The hotel is in a prime location - walkable to numerous restaurants, bars, shops and more. The hotel is tucked away up a steep hill, but the views make the short hike (5 min. max) worth it! The room was well-maintained, very spacious and cleaned every day. The staff here is incredibly friendly, attentive and helpful. They provided me with local info and assisted with restaurant reservations and rides. They offer complimentary rides to places within the area - saving me money and time. Casa Cupula is a smaller property with limited rooms which makes for a quieter escape - all while being in the heart of the city. I recommend Casa Cupula to others and would absolutely stay there again.
Jameson
Stayed 4 nights in Nov 2020
Response from Boris Priego. on Dec 11, 2020
Hi Jameson,
It was so nice to meet you.
Thank you for share your experience with us. We look forward to welcoming you back soon.
Sunny Greetings from Puerto Vallarta
8/10 Good
Verified traveler
Nov 21, 2020
Verified traveler
Stayed 2 nights in Nov 2020
Response from Boris Priego on Dec 11, 2020
Thank you for share your experience.
Have a great afternoon,
Sunny Greetings from Puerto Vallarta
Definitely not worth the money, AC didn’t work and was very outdated. I obviously did realize it’s LGBT. I’m not gay and obviously didn’t fit.
Sam
Stayed 1 night in Aug 2020
Response from Boris Priego - Sales and Reservations Manager on Aug 14, 2020
Hi Sam,
Thank you for share your experience with us.
We always mention that we are an LGBT boutique hotel but all people that are friend of the community are welcome here too.
Regarding the A/C is not an old one, actually is a new A/C. We do not have any outdated A/C in the property and also they are in our pictures. In any we appreciate your review.
The property is a little oasis away from all of the hustle and bustle of Los Muertos Beach. The facility itself is very nice. The restaurant needs to work on the buffet service more. The stairs are everywhere so you will definitely will get a leg workout every day.
Verified traveler
Stayed 3 nights in Dec 2019
Response from Boris Priego - Sales and Reservations Manager on Dec 27, 2019
Hello!
Thank you for sharing your experience with us.
We appreciate your review and we´ll share them with Bistro Teresa Restaurant.
Have a great afternoon,
Sunny Greetings from Puerto Vallarta.
The staff is great, very accommodating, it’s a bit of a trek to get too, so if you want to chill at the hotel, it’s great, but not walkable, lucky everything is a short tax ride away. Our room was recently remodeled and we loved it!
Verified traveler
Stayed 4 nights in Dec 2019
Response from Boris Priego on Dec 7, 2019
Hi,
Thank you for share your experience with us.
We loved to hear that you had a great experience with us. We are working in make easier for our guest the access into the property, however in the meantime we are providing the shuttle service from the hotel to Olas Altas and places near by without additional cost from 10:00am - 7:00pm. Check with our concierge and reception restrictions about this service.
If you have any question or need any additional information, please do not hesitate to get in contact with us.
Have a great weekend!
Loved the scenery from the room and the concierge was friendly. One downside was connection of Internet.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Gustavo - Operations Manager on Dec 3, 2019
Hola Thank you for your amazing feedback.
We are working on a new system to update our Internet, your feedback it´s always very important.
We Look Forward to welcoming you back.
10/10 Excellent
Verified traveler
Nov 27, 2019
Verified traveler
Stayed 5 nights in Nov 2019
Response from Boris Priego - Sales and Reservations Manager on Nov 27, 2019
Hi!
Thank you for share your experience with us.
We look forward to welcoming you back soon.
Have a Happy Thanksgiving!
Sunny Greetings from Puerto Vallarta-
The place was great and the infinity pool had an amazing view. The downside of the property was that it was intense cardio just going up and down all the stairs.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Boris Priego on Nov 13, 2019
Hi,
Thank you for share your experience with us.
At Casa Cupula we always mention that we are located in a small hill and there are some stairs to access into the property.
We also provide during certainly times one way transportation from the hotel into the romantic zone or malecon without extra cost when we have our SUV available.
Taxi service and Uber is another option that people could use in order to get back into the hotel or when our transportation service is not available.
Have a great afternoon,
Greetings from Puerto Vallarta.
The hotel is a small boutique hotel for the LGBTQ community. Service is great, as it is gay owned and operated.
The staff is super friendly and do everything possible to make you feel at home or visiting friends.
Erik
Stayed 4 nights in Sep 2019
Response from Gustavo - Operations Manager on Dec 3, 2019
Hola Erik,
Thank you very much for your feedback, we are very happy that you enjoyed your experience with us, we look forward to welcoming you back soon.
This is a very nice, comfortable,clean and well localized hotel. Excellent staff and services. I recommend it.
Verified traveler
Stayed 3 nights in Jul 2019
Response from Boris Priego - Sales and Reservations Manager on Jul 31, 2019
Hi!
Thank you for sharing your experience and review with us.
We look forward to welcoming you back soon and make your experience even better.
Have a great afternoon!
Sunny Greetings from Puerto Vallarta.
I liked the multiple pool areas. The Taste Restaurant provided decent food. I especially liked the Sunday brunch that had a wide variety of food choices and was reasonably priced. The room was spacious and had a balcony you can sit and relax at.
Verified traveler
Stayed 8 nights in Jun 2019
Response from Boris Priego - Sales and Reservations Manager on Jul 8, 2019
Hello!
Thank you for sharing your experience with us.
We are so delighted to hear that you had a great stay with us.
We look forward to welcoming you back soon.
Have a great week!
Sunny Greetings from Puerto Vallarta.
The hotel is really amazing super clean the staff of the hotel very polite.... wonderful hotel I be very happy to go back at anytime
Genaro
Stayed 7 nights in Jun 2019
Response from Boris Priego - Sales and reservations manager. on Jun 20, 2019
Hi Genaro!
Thank you for share your experience with us.
We are so glad to hear that you had a great experience. We look forward to hosting you soon.
Have a great afternoon,
Sunny Greetings from Puerto Vallarta
10/10 Excellent
Verified traveler
May 20, 2019
Verified traveler
Stayed 9 nights in May 2019
Response from Boris Priego Sales and Reservations Manager on May 20, 2019
Hi!
Thank you for share your experience with us.
We look forward to welcoming you back soon.
Have a great afternoon,
Sunny Greetings from Puerto Vallarta