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Reviews of Plaza Mayor Hotel

3 out of 5
Plaza Mayor Hotel
Jr Deustua 342, Puno, PUNO

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 20 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for five days. The breakfast each morning was probably my favorite part. I loved the fresh fruit and drink options. The staff was very helpful and friendly. Our rooms were spacious and kept clean. Also there was a shower door that closed! I was sad to leave. We had a great stay.
Stayed 2 nights in Dec 2023

4/10 Poor

Tigra

Liked: Cleanliness, property conditions & facilities
Didn’t get the room I booked
I had booked a room with a queen bed with a city view. I was given a room with a small bed and it looked nothing like the photos. The window opened directly I to the lobby, no privacy. I was really looking forward to a hit shower; the water was only like warm, when I asked the receptionist about this she came into my room and checked the temperature and said I was fine. It was not hot at all. The breakfast was decent and they made eggs to order which were cooked really well.
Stayed 1 night in Dec 2023

10/10 Excellent

Nelida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early from our prior destination at around 5am in the morning. While the check-in to the hotel was later, the hotel accommodated us by allowing us to check in at this early time of 5:30am. The hotel was very clean and the staff were attentive, polite, and friendly. The staff immensely helped us with directions. The breakfast buffet is one of the best hotel buffets we have ever had. The rooms were cost, but comfortable, with plenty of hot water.
Stayed 1 night in Jul 2022
Response from MA on Aug 9, 2022
thank you for your comment

6/10 Okay

Meredith

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Mediocre but fine
Stayed 1 night in Jul 2022
Response from MA on Aug 9, 2022
We appreciate your comment, it helps us to improve.

8/10 Good

A.B., Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located near Plaza De Armas. From the outside you would not expect the spacious interior of this modern hotel. It's clean, it has a nice fireplace in the foyer. The hotel staff is very nice and attentive. A previous guest left a locked safe in the room. It was a small problem but it was important to me. No problem at all, for the hotel staff. The safe was unlocked and reset in 10 minutes. Bravo! I've had a similar issue in Cusco. It took that hotel staff TWO DAYS to show up in my room. But I digress. In the morning, before my trip to Uros Islands, a tasty breakfast (included in the price of the room) made my belly happy. I'd recommend this hotel to anyone, and if I ever travel to Puno again I'll stay at Plaza Mayor.
Stayed 1 night in Nov 2019
Response from PLAZA MAYOR on Nov 27, 2019
Thank you very much for your comments this helps us to continue providing our best service HAPPY TRAVEL!

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2019
Response from PLAZA MAYOR on Nov 21, 2019
GRACIAS POR SUS COMENTARIOS MUCHAS FELICIDADES

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from PLAZA MAYOR on Jul 19, 2019
Buenas tardes Gracias por sus comentarios. Atte. HOTEL PLAZA MAYOR***

6/10 Okay

Verified traveler

Liked: Cleanliness
Not bad for one night
The hotel is very basic, horrible decor, the room is terribly cold and the person who was at the reception when I arrived couldn’t be less interested in welcoming me. The location tough is excellent, just a few steps from the main square, close to good restaurants, shopping and banks. The place is clean and breakfast quite decent. For one night it is not bad.
Stayed 2 nights in May 2019
Response from HOTEL PLAZA MAYOR*** on Jun 4, 2019
Good afternoon We will have more responsibility with our staff, we will improve our services, thank you very much for your comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from HOTEL PLZA MAYOR *** on Mar 24, 2019
Buenas tardes Muchas gracias por sus comentarios esto nos ayuda a continuar mejorando nuestros servicios, esperamos poder volver a recibir su visita.

8/10 Good

Corinna

Liked: Cleanliness, staff & service, room comfort
Puno
The hotel is near the main plaza and the staff were very friendly and helpful.
Stayed 1 night in Aug 2018
Response from HOTEL PLAZA MAYOR*** on Aug 15, 2018
good morning Thank you very much for your comments it has really been a pleasure to have you in your hotel we hope you can continue enjoying your trip thank you very much for your visit Bets regards Braulio Cruz Plaza Mayor ***

10/10 Excellent

Alex, Minsk, Belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. The room was clean and nice. The staff was friendly and helpfull.
Stayed 1 night in Jun 2018
Response from HOTEL PLAZA MAYOR*** on Jun 25, 2018
Thank you very much for your comments it is a pleasure to attend you enjoy your trip many congratulations. Best regards Braulio Cruz Hotel Plaza Mayor ***

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Very nice comfortable hotel in center of Puno

8/10 Good

Marco, Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location at a fair cost.
I spent a couple of days at this hotel and it provided a decent room at a fair price. It was close to plaza de armas and easy access to bars and restaurants as well as plaza de armas. It could be a bit noisy at night with all kind of sounds. I would suggest bringing ear plugs for a good night sleep. Then again you will be so tired from all the day activities that you may not care. Safe travels.

10/10 Excellent

AVNER

Liked: Staff & service, room comfort
Not worth the price
puno
Response from General Manager on Mar 7, 2017
Buenas noches Muchas gracias por sus comentarios, esto nos ayuda a continuar brindando nuestro mejor servicio a todos nuestros huespedes.

6/10 Okay

Verified traveler

Liked: Cleanliness
Okay place, but not a great deal.
Location is good and breakfast is included. Rooms are a decent size. Wifi is virtually useless.

4/10 Poor

Wayne, Vavcouver, Canada

Disliked: Staff & service
give this one a miss
We were one of 2 couples in the hotel during our 3 night stay. Unfortunately they gave us a room next to the only other guests. Walls are paper thin and unfortunately I had to go down to the main desk twice at 2:00 am to complain about loud tv and voices which eventually rectified. As the hotel was relatively empty hot water was turned OFF and it took us one day to figure out that we had to call down in advance of a shower to get the hot water turned back on. Breakfast was so so but we have had worse. There have to be better values available. We would not stay there again.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mislav, Quito, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to spend the night in Puno
Nice hotel, near Plaza de las Armas and all the restaurants.

8/10 Good

Maria esabela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Porta Misteriosa
Lugar é ótimo, tudo limpinho e cheiroso! Única coisa que não gostei foi uma porta misteriosa no quarto que me locaram, questionei na recepção e a recepcionista informou que ninguém abria e que não servia para nada.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es muy amable, la limpieza excelente, la habitacion muy comoda y acogedora, lo recomiendo, todo excelente
Stayed 2 nights in Sep 2023

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy preocupado en que tenga la mejor experiencia en su ciudad
Response from Administracion on Mar 24, 2023
Gracias por su apreciacion, fue un gusto tenerla como Huesped

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la plaza de armas
Stayed 1 night in Oct 2022

10/10 Excellent

VICTOR HUGO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante cómodo, la ubicación es excelente
Stayed 1 night in Oct 2022
Response from Manuel on Oct 13, 2022
Gracias por su comentario, siempre es un placer poder alojarlo

4/10 Poor

Stéphane

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bruyant.
Hôtel bruyant, chambre mal isolée. Fêtards faisant du bruit jusqu'à 5h du matin! Pas d'eau chaude dans la douche. J'ai payé plus cher que le prix indiqué à la réservation. Après contestation j'ai pu récupérer une partie de la différence de prix. Point positif : lit spacieux et confortable.
Stayed 1 night in Jul 2022
Response from MA on Aug 9, 2022
We appreciate your comment, it helps us to improve.

8/10 Good

Helle

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from PLAZA MAYOR on Nov 10, 2019
GRACIAS POR SUS COMENTARIOS MUCHAS FELICIDADES

8/10 Good

JEAN JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moyen
Petit déjeuner bcp de choix mais pas très bon. Le personnel ne parle pas anglais. Des travaux dans l hôtel donc assez Bruyant, avec Des planches par terre dans le hall au risque de se blesser ! hotel très bien placé.
Stayed 1 night in Oct 2019
Response from PLAZA MAYOR on Nov 21, 2019
GRACIAS POR SUS COMENTARIOS MUCHAS FELICIDADES

8/10 Good

GABRIELA

Liked: Cleanliness, property conditions & facilities
Bien, sin embargo no cumplieron con lo que decía la reservacion en la página hoteles. Com, ya que me dieron una habitación con 3 camas, cuando la reservacion de la oferta era por una habitación cama queen size.
Stayed 2 nights in Sep 2019
Response from PLAZA MAYOR on Oct 9, 2019
Mil disculpas, pensamos en su comodidad y brindamos habitación mas amplia falto coordinación para realizar su estadía mas placentera esperamos poder tenerla nuevamente para brindarle nuestra habitación superior.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet établissement est bien situé, restaurants à proximité. Excursion au Lac Titicaca offerte dès notre arrivée, ce qui nous a facilité la tâche.
Stayed 1 night in Jul 2019
Response from HOTEL PLAZA MAYOR on Jul 25, 2019
Bonjour Merci beaucoup pour vos commentaires, nous apprécions votre visite. bon voyage PLAZA MAYOR *** PUNO-PERU

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from Plaza Mayor*** on Jun 13, 2019
Gracias por sus comentarios esto nos ayuda a poder continuar brindando nuestro mejor servicio. Atte. Plaza Mayor***

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização.
Confortável, limpo e ótima localização.
Stayed 1 night in Oct 2018
Response from HOTEL PLAZA MAYOR*** on Oct 30, 2018
Bom dia muito obrigado pelos seus comentários é um prazer poder atender nossos clientes esperamos voltar a ter sua visita muitos parabéns, um abraço.

8/10 Good

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general fue muy buena, aunque la señal de tv es mala, que no concuerda con el servicio recibido
Response from HOTEL PLAZA MAYOR*** on Apr 10, 2018
Buenas tardes Muchas gracias por sus comentarios esto nos ayuda a poder mejorar nuestro servicio. Atte. Hotel Plaza Mayor***

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rafael, Babahoyo, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien!!

8/10 Good

Patricia, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado, céntrico. Confortable, limpio. El trato respetuoso no invasivo. El acceso a internet por wifi y el desayuno tipo buffet muy adecuados. Quizás les falta brindar mayor orientación y consejos sobre tours.

8/10 Good

Gert, Vallensbæk Strand

Liked: Cleanliness, staff & service, property conditions & facilities
Godt standard hotel med super beliggenhed
Det er et ok standard hotel. Meget fin beliggenhed midt i centrum. Venlig service. Skulle dog selv fortælle hvad prisen for overnatningerne skulle koste og ville ikke afregne i dolar men kun landets valuta. Ellers ok til prisen

10/10 Excellent

Atle, Bergen, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Very nice hotel. Can well be recomended.

8/10 Good

marco antonio, La Paz, Bolivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel en pleno centro de Puno
Puno, una ciudad maravillosa. El hotel nos brindó la atención esperada. Su personal muy cálido y dedicado.

10/10 Excellent

Dmitriy, Санкт-Петербург

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень приятный отель
Только приятное впечатление. Чувствуется класс отеля и персонала. Хороший номер. Завтрак немного скуден, но мы ели в 6, может потом и было горячее, а так хлопья и тосты с нарезкой. В холле банкомат - безопасно и удобно. Пешеходная улица со всеми разалечениями - за углом. Такси в аэропорт вызывают без проблем - 110 солей

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

claudia, Lima, Perú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y muy amables.
Excelente servicio y muy cerca a la plaza.

6/10 Okay

Verified traveler

Liked: Staff & service
chambre en travaux
good localisation but the hotel is not finish...