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Reviews of Bahia Principe Grand Punta Cana - All Inclusive

4 out of 5
Bahia Principe Grand Punta Cana - All Inclusive
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia

Reviews

7.2

Good

Rating 10 - Excellent. 555 out of 1551 reviews" "
Rating 8 - Good. 323 out of 1551 reviews" "
Rating 6 - Okay. 258 out of 1551 reviews" "
Rating 4 - Poor. 195 out of 1551 reviews" "
Rating 2 - Terrible. 220 out of 1551 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bartolome, Puyallup

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room has a water leak that bothers us every rainy night. They promised they would send a person to fix it but it never happened and I really got tired of calling to make the report.
Stayed 7 nights in Feb 2024

4/10 Poor

Darlene, Hay River

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property itself was nice but the agent staff were very rude! Very sarcastic rolling eyes extra. The cleaning staff were very nice. The prices for gifts and snacks were very extremely expensive. We did not know were things were and how things work as it was never explained to us. My partner fell sick on the trip (food poisoning at resort ?) and ended up in the hospital the medi centre Angie were rip offs as they told us he should go to the hospital and charged us $250 USD just to tell us that. The private hospital they sent us to was rude and felt like a jail and kept him in the hospital longer than needed as our insurance company said everything was done at 11am but he wasn’t real eased until 3:30pm. We spoke to other people who went through the same thing. The fridge didn’t work and I paid for premium internet and barely had any internet. The pool was closed at 6pm every night. They day after we got there we were told to meet at the front desk for 930 am to discuss our return transfer but they were just trying to push the excursions on us. Very very disappointed and would not recommend anyone go there.
Stayed 6 nights in Apr 2024

8/10 Good

Jeiner

Liked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Egda

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina Leigh

Traveled with group
Liked: Cleanliness, amenities
I liked that for my Birthday we came back to the room after a big day at the beach and someone brought a plate of fresh fruit and bottle of champagn. I did not like when we arrived we could not get inyo r room until 330. We arrived at 1130. Could not get food till checked in and we were starving
Stayed 5 nights in Apr 2024

8/10 Good

Xochilt

Traveled with partner
Liked: Staff & service, amenities
Overall served its purpose for a weekend getaway. However some renovations are needed and attention while cleaning.
Stayed 3 nights in Apr 2024

2/10 Terrible

Skylar Mae

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Hani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 4th time at the resort, great people, great energy and everyone is friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Anne Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best time of my life at grand punta cana!! everything was flawless
Stayed 8 nights in Mar 2024

10/10 Excellent

chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Prarthik

Disliked: Staff & service, property conditions & facilities
Food is terrible..! I am vegetarian and I had problems..! Booking restaurants is a nightmare..!
Stayed 4 nights in Mar 2024

8/10 Good

Sandra L

Traveled with group
Liked: Staff & service, property conditions & facilities
I really enjoyed my stay. My room needed a good full paint job not just a shotty touch up ,and the bedding is really outdated otherwise all was a fine resort with nice service .
Stayed 7 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Guest Relation on Mar 27, 2024
Gracias por su puntuaciones, espero que nos comente en otros momentos su comentarios de satisfacción

6/10 Okay

TINERFI ALEXANDER DIAZ

Liked: Property conditions & facilities
No hay atencion Telefonica ni information hasta llegar Al hotel
Stayed 5 nights in Mar 2024

8/10 Good

William Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very beautiful beach
Stayed 7 nights in Mar 2024

2/10 Terrible

Frank

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room closer to the beach are nice. Units 1-4. We were in unit 17 and it was dark and dingy. Food at this resort was aweful. We paid extra money to upgrade to the Esmeralda next door. WAY better everything! Have fun!
Stayed 7 nights in Mar 2024

6/10 Okay

Aline

Stayed 6 nights in Mar 2024

8/10 Good

Danny

Stayed 4 nights in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Laurie Ann

Traveled with family
Disliked: Property conditions & facilities
The property is beautiful and the grounds are very well maintained, most of the staff were pleasant and cheerful but some were never smiling and sometimes rude. The food in the buffet was plentiful but any hot food was not hot or even warm unless it was cooked right in front of you like pasta’s or egg omelette’s. The Bahia Grand Punta Cana buffet had a terrible sewer like smell, they should do something about that as it is nasty. This resort needs updating. The little flies that bite are awful and for someone like myself that has allergies to these bites, it was not a pleasant experience. I understand that this is a problem in most of your resorts because of the climate, but it would be nice if people were informed before they come because then we could be prepared better! The beach was amazing and we got lots of swimming time in the beautiful ocean and so much wonderful sunshine :-). We spent from the 29th of February to March 15th 2024. Over all the vacation was good, my suggestion to other people going to the D/R. Do your research before booking a resort. Thank you
Stayed 14 nights in Mar 2024

8/10 Good

Houssam, Abu Dhabi

Liked: Cleanliness
Stayed 7 nights in Mar 2024

8/10 Good

Marlie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was overall a good resort. Check-in was a little annoying - we were told room would be ready at 3 and didn't get in until around 5. We were also here during peak spring break so I am sure they were busy. I gave the facilities a 3/5 because our shower head was broken. I will say you get what you pay for and I was certainly tired of eating the buffet food lol. However, we went to the Nikkei restaurant and it was really good I recommend trying. The view was worth it though and overall a good stay for an affordable price.
Stayed 5 nights in Mar 2024

8/10 Good

Yaroslav

Stayed 6 nights in Mar 2024

8/10 Good

Vladyslav

Stayed 6 nights in Mar 2024

10/10 Excellent

Stacie Jo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually upgraded to Bahia Luxury Esmeralda and loved it!
Stayed 6 nights in Mar 2024

10/10 Excellent

Kenneth Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a fantastic getaway! The beach is spectacular and the staff were so helpful. There were a couple of miscommunications, but nothing major and things were taken care of without trouble. Note the a la carte restaurants fill up fast. Reserve early!
Stayed 6 nights in Mar 2024

10/10 Excellent

Luis A, Hamburg ny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations on Mar 16, 2024
Estimado Sr Luis,Gracias por su puntuación.Guest RelationsBahia Principe Bávaro Resort

10/10 Excellent

Irina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with beautiful beach and wonderful environment all day.
Stayed 7 nights in Feb 2024

6/10 Okay

Courtney

Stayed 7 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby wait staff and bartenders were great.
Stayed 6 nights in Feb 2024

4/10 Poor

Maria

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I encountered several issues that significantly impacted my overall experience. The most concerning problem was the unreliable communication services at the resort. The phones and internet barely functioned, making it extremely challenging to reach out for assistance or make necessary arrangements. Despite my multiple attempts, no one was able to help resolve the issues, which led to a great deal of frustration and inconvenience.
Stayed 5 nights in Feb 2024

6/10 Okay

Rhonda, louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very outdated. Tub was old ans stained. We had mosquitos in the room daily. Even had a lizard in our room all week. Maids leave the door opened while cleaning so thats why. Food at the buffet was never hot.
Stayed 7 nights in Feb 2024

2/10 Terrible

Maikel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
La atención estuvo bien pobre , en el buffet estuvo muy mala todas las experiencias , todo el Tiempo tuvimos que preguntar por servicio porque aparentemente carecen de personal se ven muy desmotivados los empleados probablemente es la razón por la que no hay una excelente atención al cliente
Stayed 4 nights in Feb 2024

6/10 Okay

Cecilia

Traveled with partner
Disliked: Property conditions & facilities
The layout is great!, but This hotel has an issue with mosquitos in all areas including the rooms. Service is not good at the restaurants and waitress in the main areas. It looks like they need more people to take care of tables. Specially in the buffet area. The beach does not have enough beach/lounge chairs. Overall it is ok. The entertainment is enjoyable. Bartenders at the lobby bar and swim up bars are very good. The limited dinners at the la carta restaurants is kinda disappointing considering the small amount of restaurants in this property, buffet option gets alittle old after doing that for breakfast everyday.
Stayed 6 nights in Feb 2024

2/10 Terrible

Gerardo Morell, Allentown

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La experiencia desde el checking fue terrible. El personal no nos ayudo en proceso de solucionar los problemas de checking, el cuarto tuvo desborde de agua, inodoro tapado, el area de snack siempre era un problema. Borraban las ordenes que piden los clientes.
Stayed 6 nights in Feb 2024

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
I didn’t like that we were “chased off the Esmeralda property and weren’t given a glass of water at Ambar- while we wanted to see them to book next time
Stayed 10 nights in Feb 2024

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Antonietta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The resort needs to be refurbished. It’s not safe when you see mold in the bathroom. Among other issues. Very disappointed.
Stayed 7 nights in Feb 2024

8/10 Good

Marija

Stayed 5 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foodat the buffet isnt great but if you pay extra for luxury its really good. Restaurants are really good. Pool and night club are fun for all ages 20-30 year olds will have a great time. Also, staffmember nelson by the pool is amazing went out of his way to help me every time i was in need! Great staff very nice, fun and helpful
Stayed 7 nights in Feb 2024

8/10 Good

Christel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food can be improved
Stayed 4 nights in Feb 2024

4/10 Poor

Kelly

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Would not return.
Stayed 4 nights in Feb 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely understaffed buffets we’re not great this coming from a five time Bahia visitor
Stayed 5 nights in Feb 2024

6/10 Okay

Richard

Stayed 6 nights in Jan 2024

4/10 Poor

Saul

Traveled with family
It was a cheaper option, and the rule of thumb is that you pay for what you get. However having a mosquito issue on the rooms and every part of the hotel os not acceptable
Stayed 4 nights in Jan 2024

8/10 Good

Mario

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
very comfortable resort, beautifull pools, great beach is awesome. food was good, it does feel like the resort is old and needs upgrading, a few items where annoying, some lights didnt in the room, WIFI was terrible, safe was not working, the AC was intermittent some of the power outlets were broken, they need more coffee stations or Bars around the resort
Stayed 7 nights in Jan 2024

4/10 Poor

Maeve

Disliked: Cleanliness, property conditions & facilities
First when we got there and was directed to one place, then we were told that they had to accommodation at that particular place for us. Then we finally got our room elsewhere, prior to being we were promised two double beds, and a flat screen T.V. on the wall. I was four of us and they provided one king size bed. It was like pulling teeth for them to rectify the issue. Following approx two days they brought a small bed to us. The WIFI did not work in side the room, it only worked in the lobby dining room area. The cleaning staff was not competent, we had to keep calling for face cloth & bath towels. When she did clean we had to go all over her work. I was very disappointed with such service.
Stayed 5 nights in Dec 2023

8/10 Good

Utthara

Stayed 3 nights in Jan 2024

8/10 Good

gregg

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The pools were huge and great. Drinks were awful. 1/4 of staff were friendly.
Stayed 7 nights in Jan 2024

4/10 Poor

Dustin

Traveled with family
Disliked: Cleanliness
Food was sub par, it was impossible to get hot food unless it was midnight at the snack shop and that was just fries
Stayed 10 nights in Jan 2024
Response from Online Reputation on Jan 25, 2024
Dear. Dustin,We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our servicesOnline ReputationBahia Principe Bavaro Resort