Too much solicitation! No privacy! Pushy locals!
Posted Oct 23, 2016
There isn't enough characters to express my disappointment! From the minute we arrived, we were inundated with people trying to sell us something!
I've only booked all-inclusive in the past to assure my peacefulness while I enjoy the weather and facilities. I have never been harassed by employees or on-site excursion people like I was here! Absolutely ridiculous!
We even found ourselves diverting our morning walk to bypass these individuals, only to have them wait at the entrance of the building our room was in. Whats with that? They put themselves directly in front of us, blocking our way, right in our faces! Even while on the beach we couldn't just sit and enjoy the view for fear of being deluged with harassing solicitors!
Also....we were taken to a 90min sales pitch for the Members Club the very first day! And believe it or not, that was more enjoyable as we at least knew what we were getting into and we were kept away from all the other sales people! Andy was amazing and had we been prepared, we would have joined and gotten into the more exclusive section!
The main pool was in disrepair and had a lot of debris floating in it and on the pavement around it! The shower stall door wouldn't close in our room, the water was non-existent one day we were there, the language barrier was huge, the drinks were too strong (after the first one), the room service would not deliver a simple bottle of Coca Cola with the meal, the prices at the shops were over 400%!
Will never be back!!!
Comment from Hotel Management
Oct 25, 2016 by Diego Campo Assistant Accommodation Director, Hotel Management
We are really sorry to hear we couldn`t meet your expectations. For sure we are going to take note of your unpleasent experience with the sales men around the complex in order to take corrective meassures with them. The pools are being cleaned every day and we have a pool maintenance team in each pool of the complex. Regarding your complaint with delivering drinks in room service, remember you have a daily restocked minibar in your room.
With kind regards.