Ratings based on 2 Verified Reviews
4.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Philly
Nice place for the moneyPosted Jun 24, 2016
Has everything you need for a vacation. Nice staff. Newer places always seem better and nicer but this place is well maintained. Had a couple of issues but they took care of them right away. Draining, lost bag and a lock issue which were taken care of in minutes. That's all I can ask for. Was built in 2006. Anything older are outdated. I've been to punta cana 8 years in a row and this is the only place i've been twice. Worth the upgrade to a suite and ask for ocean views..for a little more, much larger balcony with privacy.
for Everyoneby Kimberly from Missouri City TX
Horrible Checkin ServicePosted May 21, 2014
Pros: The location was great. The beach was awesome. The food was very good! We booked at Kystal's and the Brazilian Resturant. Unlimited everything!
Cons: The front desk customer service. All of them should be fired!
Location: Went on the dume buggie ride and the cave was amazing. We went on a fishing expediation and my husband caught two Marlins and 6 Mahi mahi.
When we arrived at the hotel, the front desk staff stated that Expedia overbooked the rooms and they wanted to send us to one of the RIU locations that were a down grade from when I booked. I booked two months in advance. The staff offered me a four day stay at any other RIU for free and I told them after this experience I will not patronize them ever. I refuse to leave! After arguing with two different mangers, I told them I wanted them to reimburse me for my hotel and flight and I was ready to go back to the US, if I was going to be treated that was. It was not only me it was other people experiencing the same issue. How can you over book at a facility and not notify the customers. My blood pressure went to though the roof!! These people were rude!!! So after arguing with the staff they final FOUND a room for the night and the next day put me in a room that I paid for. The wait staff were great. The entertainment was great. It was always something to do. The bed was uncomfortable it was two twins size push together as a king size.