While I appreciate your feedback - you are making claims that are simply untrue. You actually checked in early and deposited items inside the unit after you were told EARLY access to the unit was not available to you. There were plenty of towels, linens, and toiletries upon your arrival and additional items were delivered to you NEXT day. As far as the washing machine going out, that is an issue that arose outside of our control and we did our very best to mitigate the problem, which affected you minimally, if at all. We made every attempt to accommodate your needs during your stay.

Hi Ryan - we did reply to you. Your initial message to us made it sound like there was little to no issue and did not require a follow up. It was not until after you left that you messaged us stating the issue was more severe. We are very responsive owners. Our unit is in great condition. Unfortunately when issues arise, such as the unfortunate smell, we can only address it so quickly. As it has not been an issue in years passed - assessing where the smell is coming feom

Hey Hannah - since your stay we have put a wifi hot spot in the unit and when asked we did offer to reimburse you for the cost of the paid wifi. Regarding the smell, we have been investigating it; it's not been a problem in years past and so we are trying to determine its origin and whether or not it was damage caused by a previous tenant. Unfortunately it's not an easy solve or easily remedied. Thanks for your feedback.