Free WiFi, bed sheets

Reviews of Microtel Inn & Suites by Wyndham Rapid City

2 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 286 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Tre

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked for a queen suite and they supposedly didn’t have any left
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 20, 2024
We regret to hear there were some issues with your accommodations. We are currently under renovation, which sometimes leaves us with limited availability. Renovation is set to finish end of May. We hope you will give us another chance and come back to enjoy the many new improvements.

4/10 Poor

Darla L.

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower went from hot to cold. The noise between rooms was awful. Room wasnt as clean.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 25, 2024
We appreciate your time and effort in leaving a review. we were disappointed to hear your stay was less than satisfactory. We are excited to let you know that we are currently under going a full remodel and expected to be finished by end of May. We hope you give us another chance and come back to enjoy the new and improved Microtel.

10/10 Excellent

Michelle, Yankton

Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you for taking the time to leave great ratings for us. We hope you visit again.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomodating, friendly and very helpful. Enjoyed it overall
Stayed 1 night in Feb 2024
Response from FDM Stephanie on Mar 5, 2024
Thank you for taking the time to leave us an excellent rating and review. We are glad you enjoyed your stay and look forward to your future reservations with us.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
We are happy to learn you had a great experience at our hotel and can not wait for your future visit.

2/10 Terrible

Ishmael

Disliked: Cleanliness
Bed bugs
Stayed 1 night in Feb 2024

2/10 Terrible

Spencer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets had urine stains. A/c didn’t work.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
We are disappointed with your unsatisfactory experience at our hotel and to know that our rooms, and equipment was not welcoming for you. Thank you for giving us an account of your stay and sharing your feedback with us accordingly. It helps us to grow and become better when we know there are issues with a guests room. We unfortunately didn't get notice during your stay that you were uncomfortable. We would have loved the opportunity to make it right during your stay and we would have enjoyed going above and beyond to ensure you had a lovely stay. We are currently under full renovation and remodel. The hotel will be in brand new condition by the end of May 2024! We would love for you to experience the wonderful upgrade! Thank you for your business

8/10 Good

Christine High

Liked: Cleanliness, property conditions & facilities
I enjoy staying at Microtel the place is very affordable and i also like it because there isn't so much traffic in and around
Stayed 1 night in Jan 2024
Response from FDM Stephanie on Mar 5, 2024
We are glad you enjoyed your stay with us and appreciate the time you took to leave us a review. We look forward to future reservations with us.

4/10 Poor

Emily

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very dirty and outdated. Used products in the bathrooms, brown-reddish plainly visible stains on the bedskirts and stains on the sheets as well. I traveled to stay here with my two young children and felt very unsafe here due to the state of the property and the likes of the crowd that I saw here at the property while I stayed here. There was a woman screaming and crying on the front steps and one of the managers consoling her as if she were her own daughter possibly? A lot of odd activity here. Cops patrolling the area
Response from Hotel Manager on Feb 27, 2024
We are greatly disappointed to know that you had this experience with our hotel. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. The Rapid City area police department diligently patrol all business in our community and we are able to maintain a safe community for all of the travelers that we welcome to our area each year.Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. We’ve investigated this situation and addressed all necessary areas. Thank you again for the time you spent helping us understand what happened in your situation.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Feb 2024
Response from FDM Stephanie on Mar 5, 2024
We appreciate the time you took to leave us an excellent rating and hope to see you in the future.

2/10 Terrible

judi, spearfish

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off .. pool wasnt available. 2. No hot water on 3rd floor. 3. TV did not work properly
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 27, 2024
We are disappointed with your unsatisfactory experience at our hotel and to know that our rooms and facilities did not work well for you. Thank you for giving us a detailed account of your stay and sharing your feedback with us. We are currently under full renovation. The hotel will be in brand new condition by the end of May 2024 and under new management! We would love for you to experience the wonderful upgrade and give us the opportunity to make up for our previous shortcomings.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Recommend this Place
Much to our surprise the hotel was not the way it was described on the reviews. To set the record straight, my employee enjoyed the hotel from checkin at the front desk to check out the next morning. Sady at front desk was very nice and courteous to the employee so wanted to thank her for her excellent customer service and for making sure my team had a great stay. He said she really took care of him, gave him a wonderful room and said breakfast was super delicious! Thanks to all of your team for making my team has a fantastic stay
Stayed 1 night in Dec 2023

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
In an older part of townn
Stayed 1 night in Dec 2023

4/10 Poor

Cody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall aesthetic of the hotel is dated with a musty odor throughout the building. They did have signs saying they were due for a remodel so hopefully they get with the times. The hotel staff was rude and not very people friendly as they tried to deny me from buying a few beverages at the little lobby store.
Stayed 1 night in Dec 2023

2/10 Terrible

Kaci

Disliked: Cleanliness, property conditions & facilities
Very dirty and noisy. Will not stay here again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Feb 27, 2024
Thank you for sharing feedback on your visit. We are extremely disappointed to hear that your stay at our hotel did not satisfy you. Our housekeeping team is responsible for cleaning all rooms and upgrading the amenities regularly, we will use your detailed review as a training tool to improve our team. We are undergoing a full remodel at the hotel, we are also under new management. We would like the opportunity to have your business again! Thank you.

6/10 Okay

Sofia

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Staff was not the friendliest, the room was average…could be modernized. The room above us was noisy at all hours.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Providing relaxing accommodation and pleasant services is what we're all about, and your dissatisfaction with choosing our hotel is very disappointing. However, we assure you that we've investigated our facilities and service, and we've taken the necessary measures and make the right changes to prioritize our guests' satisfaction and comfort.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Carpet had areas of wear and was torn. It was hard to get a consistent temperature in the room. Internet wouldn't connect. Staff was very nice at checkin though.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. On that note, we appreciate the positive feedback on the friendliness of our staff! We request you give us another chance to rectify our errors and earn your beloved trust! We are currently under full renovation and remodel. The hotel will be in brand new condition by the end of May 2024 and under new management! We would love for you to experience the wonderful upgrade!

8/10 Good

Peter

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities
You get what you pay for. Cheap and cheerful. Pool and hottub were not working and the room had a strange smell. But was pet friendly and included a limited continental breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

Anabel

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 5 nights in Oct 2023

6/10 Okay

Scott

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Front Desk lady that checked us in was rude
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Feb 27, 2024
We are greatly disappointed to know that you had this experience with our hotel. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. We are under new management and we've addressed all necessary areas. Thank you again for the time you spent helping us understand your situation.

8/10 Good

Rickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was good except gor breakfast selections
Stayed 1 night in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Thank you very much for the feedback! We hope to see you again!

6/10 Okay

David, Woodland Park

Easy to get in and out. Cheaper price. Small rooms
Stayed 1 night in Oct 2023

4/10 Poor

Shane

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good
Pictures were apparently from when it was new. Water was causing furniture to fall apart. Dirty sheets, comforters, towels. Asked for more towels and was given towels that looked like someone used some to wipe their butts. It was a good thing we had our own blankets to use. There was only waffles for anything warm for breakfast. Wouldn’t recommend this hotel and would not stay there again.
Stayed 3 nights in Oct 2023

4/10 Poor

Patrick

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

david

Stayed 1 night in Oct 2023

10/10 Excellent

Roberto

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and professional The location was great easy to get around town There were many dining options
Stayed 3 nights in Oct 2023

8/10 Good

Danaya

Stayed 4 nights in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Thank you very much for taking the time to rate our hotel! We strive to provide the best for our guests. We appreciate your business and hope to see you in the future!

10/10 Excellent

Douglas, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for a quick overnight. Easy to get to from the interstate and back onto the interstate. Close to restaurants
Stayed 1 night in Oct 2023

6/10 Okay

Lloyd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall Stay
Check in was fine. Front desk staff member was nice. The room was ok but the sofa bed had a huge stain. The room had an odour. The bed was uneven. I did not sleep well. The heat light in the bathroom did not work.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Scott

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Feb 27, 2024
Thank you for your feedback!

2/10 Terrible

Jacinta

Traveled with family
Absolutely disgusting hotel. We booked a suite with a pull out couch. Someone destroyed it in a previous stay so they didn’t have our proper room for us. The hotel clerk suggested our children sleep on the floor. Cleanliness all around awful. Pool was disgusting.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Feb 27, 2024
We regret that your visit to our hotel was not as fruitful as we wished it would be. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to make up for our shortcomings and deliver an excellent guest experience. We are currently under full renovation and remodel and new management! The hotel will be in brand new condition by the end of May 2024. We would love for you to experience the wonderful upgrade!

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing
Stayed 2 nights in Oct 2023

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Poor cleanliness in bathroom. Coffee make didnt work. Terrible bed and dirty linens. Paid for 2 nights, but left after the first night.
Stayed 2 nights in Oct 2023

4/10 Poor

Laken

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are run down, air conditioner smelled awful, and there were bugs crawling on the floor. It was unfortunate.
Stayed 1 night in Sep 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. So much to do in the area. Tons of dining options within 10 min drive. Our room could stand a deep cleaning.
Stayed 4 nights in Sep 2023

6/10 Okay

Martin

Traveled with family
Liked: Room comfort
The hallway and rooms need new carpets they smell horrible. And the lady at front desk is very poor when it comes to being courteous
Stayed 2 nights in Sep 2023

6/10 Okay

Suwong

Stayed 1 night in Sep 2023

6/10 Okay

Toby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little rundown. The bathroom sink had tobacco stains on the counter and the toilet seat could stand to be replaced. The breakfast was decent. Overall I found it a bit disappointing
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 29, 2023
Toby, thank you for staying with us and for your feedback. That is very helpful for us. We are soon going to be starting a complete remodel of the property, so the next time you are in the area please stop by and check us out.

4/10 Poor

Dustin

Disliked: Cleanliness, room comfort
Lame
Not worth the money.
Stayed 3 nights in Sep 2023
Response from Ayron Hower on Sep 28, 2023
Dustin, we apologize that your stay with us was not satisfactory. We do appreciate your feedback, as that is the best way we can learn and do better.

4/10 Poor

Kevin

Disliked: Staff & service, amenities, property conditions & facilities
They charged my card and additional $4.76. I had Pre-paid for my room through Expedia. They said they charged my card additional to cover their advertising and cover Expedia charges. The Internet was 120 Mb, however it would not stay connected for more than 1 minute. On/of/on/off etc. The breakfast was not great. Nothing hot/cold. Just cereal and toast/bagel you can put in the toaster.
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 27, 2023
Kevin, we apologize to hear that your stay was not up to your expectations. We strive for each guest to have a pleasant stay. Thank you for your feedback.

10/10 Excellent

Patricia J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!!
Very nice, very comfortable & very quiet! Great breakfast also!
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 27, 2023
Patricia, thank you for your feedback!

10/10 Excellent

Kimiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. People are super friendly. Would stay here again.
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 27, 2023
Thank you for staying with us and for your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service
Everything was clean and comfortable. Electrical sockets wouldn't hold plugs and tv was tempermental
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 28, 2023
James, thank you for staying with us and for your feedback.

6/10 Okay

Pam

Traveled with family
Not alot of breakfast selections.
Stayed 4 nights in Sep 2023
Response from Ayron Hower on Sep 27, 2023
Pam, thank you for staying with us and for your feedback.

10/10 Excellent

Tina

Liked: Amenities, property conditions & facilities
I stay at this Microtel location every time I am in Rapid City. This was a two night stay and I booked a bit late.BUT- I was put in a little suite that was perfect. DoorDash is very quick here- even on a Saturday night. This property is linked to several others and is safe , clean and easy to access from I-90.
Stayed 2 nights in Sep 2023
Response from Ayron Hower on Sep 27, 2023
Tina, thank you for choosing to stay with us. We also appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ayron Hower on Sep 28, 2023
Thank you for choosing to stay with us.