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Reviews of Best Western Rayne Inn

2.5 out of 5
Best Western Rayne Inn
1422 N Polk St, Rayne, LA

Reviews

7.6

Good

Rating 10 - Excellent. 104 out of 304 reviews" "
Rating 8 - Good. 104 out of 304 reviews" "
Rating 6 - Okay. 45 out of 304 reviews" "
Rating 4 - Poor. 21 out of 304 reviews" "
Rating 2 - Terrible. 30 out of 304 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sally

Traveled with family
Disliked: Amenities
We weren't there very long but it felt safe and clean enough. Easy access to interstate.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024

6/10 Okay

Malik

Stayed 1 night in Mar 2024

6/10 Okay

Samuel, SLIDELL

Traveled with family
Disliked: Property conditions & facilities
Unfortunately the elevator was broken and had to use the stairs to second floor. Close to I10 a lot of truck noise not bad if you keep AC fan on.
Stayed 1 night in Feb 2024

2/10 Terrible

Nikolas

Disliked: Cleanliness, staff & service
Sandwiched between freeway and a rest area for hundreds of idling semis. Why would you build here? Trucks also make noise coming and going and beeping while backing up. I also feel weird. Mold? Pet dander? ALso hard to find. Poor signage. Gross town. Barking dogs. My worst choice of new year so far. Stained towels. Gaps in door frame. Tv keeps defaulting to no reception setting. Avoid.
Stayed 1 night in Jan 2024
Response from Kishan on Jan 13, 2024
Dear NikolasWe thank you for choosing to stay at our hotel. If you were unhappy with your stay upon check in we would have gladly provided you with a refund. Almost all the things you are saying is false about our hotel. First of all Rayne is a great safe town, we do not expect pets, we make sure all our amenities are clean including towels. Keeping everything clean is a priority for. Of something was wrong the front desk could have made a room change. For the price that you paid we make sure the guest gets more value than paid for. To be honest this review is not fair to the hotel and our staff who make sure everything is done right for the guest.

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was located in walking distance to everything
Stayed 5 nights in Jan 2024

10/10 Excellent

yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing bad to say, it was quiet and clean. The only thing I didn’t like, which had nothing to do with the hotel, was it only had fast food restaurants nearby. You had to go to another town to get to a restaurant!
Stayed 2 nights in Dec 2023

4/10 Poor

Peter

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mattress was terrible. Toilet was not well secured to the floor, would move.
Stayed 2 nights in Dec 2023
Response from Kishan on Dec 29, 2023
Dear PeterWe are glad that you chose to stay at our hotel.We are very sorry you had to go through this inconvenience. The front desk cold have sent maintenance to your room or could have made a room change if requested. Again we apologize and we hope to see you in the future.

2/10 Terrible

Bryan, Magnolia

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kishan on Dec 16, 2023
Dear BryanWe are so sorry that you were not satisfiedwith your stay. Your business is very important to us. We wish you were able to provide us with more details about what went wrong during your stay. We hope to get another change to serve you in the future.

8/10 Good

Tommy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Evening or night clerk had a personality
Stayed 1 night in Dec 2023

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Dec 2023
Response from Kishan on Dec 5, 2023
Dear Alberto, On behalf of the entire staff we are extremely sorry for your bad experience. If you would have elaborated more on your experience it would have been more helpful in looking into your experience and what went wrong.We hope you give our hotel another chance so that we can get another opportunity to accolade you.

10/10 Excellent

Sandrael

Stayed 1 night in Nov 2023

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet sounded like air raid horns every time you flushed the toilet. When we got to hotels the second night dead tired and dragging into rest. We came in and go up to our rooms and not one key card worked. So I had to walk all the way back down to the front desk. When I walked around the corner the clerk says, “oh, your key cards didn’t work.” Okay, so if you knew there was a problem, they should have stopped us before we went all the way to our rooms.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia

Clean rooms nice staff
Stayed 2 nights in Nov 2023

8/10 Good

randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place fairly noisy because the interstate is right behind the hotel looks like a good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Stayed 1 night in Oct 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for the night. After reading other reviews, was kind of on the fence, but everything was fine or better. Good water pressure, ac worked fine, tv worked. They do have more truckers than personal vehicles staying, but didn't hear anything or even interstate noise. Breakfast had scrambled eggs and sausage, and a waffle iron hot and ready, and the coffee was great.
Stayed 1 night in Oct 2023

4/10 Poor

Gail

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They used a paper towel to stuff in the area where the phone connection was. The floors and rugs where so dirty if you went bare foot your feet where black.
Stayed 3 nights in Oct 2023
Response from Kishan on Oct 23, 2023
Gail We are sorry you faced unconvinced in your stay. We make sure our carpets are well cleaned as carpet cleaning is done regularly. We hope to serve you in the near future.

2/10 Terrible

Derek

Was supposed to be charged 123 dollars yet once i left they charged 164 dollars...the thing is that i checked in at 3pm qnd went to a restaurant to eat. My girlfriend told me to just come to her house and stay so i went back to pick him my items. I told the gentleman at desk and told to just charge me for the room anyway. I didnt expect them to overcharge me, especially since i never used anything. All i did was put my bag down and go eat. Very disappointed
Response from Kishan on Oct 16, 2023
Derek,We are so sorry you went through this inconvenience, however since your reservation was booked through a third party which was Expedia not through our front desk rate plan. Expedia will have to help you resolve this issue as they have control over this rate since the reservation was booked through expedia.

10/10 Excellent

Wendi

Stayed 1 night in Oct 2023

10/10 Excellent

travis, fordoche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean motel, excellent staff
Stayed 1 night in Oct 2023

10/10 Excellent

Tresica

Liked: Staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, fair price.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff looked out for me
Stayed 3 nights in Jun 2023

6/10 Okay

Christine A

Traveled with family
Disliked: Property conditions & facilities
Property is a bit run down and the elevators were broke. The stairwell was like a sauna. The rooms were ok but more like a motel 6 without the reduced price. Convenient to I-10.

8/10 Good

Lettie

Stayed 2 nights in Jun 2023

8/10 Good

Sharon

Traveled with partner
Clean but a little run down.
Stayed 1 night in Jun 2023

2/10 Terrible

Peter, Phoenix

Disliked: Staff & service
Front desk was disinterested and unhelpful. The area feels unsafe.
Stayed 1 night in May 2023

4/10 Poor

Lorraine, Calgary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire place smelt like cigarette smoke and air freshener. Front desk staff hardly spoke to us and was not helpful. Very noisy as it is by the interstate. Run down and not well maintained.
Stayed 1 night in May 2023

6/10 Okay

Kimberly

Traveled with group
Liked: Staff & service
Just Ok for one night.
It was ok for just one night. The room smelled like a wet dog, the TV didn’t work. I had to undo the cable box and plug it back in. The bed was springy and lots of traffic noise on the road side. Check in was fast.
Stayed 1 night in May 2023

8/10 Good

Gary

Business traveler
Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Safe place to stay while I was in the area for training. The bed was comfortable and I had no problems with the room.
Stayed 2 nights in May 2023

6/10 Okay

David

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Rodney, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Julie

Liked: Staff & service
Disliked: Property conditions & facilities
The nonsmoking room was on a floor filled with smoking rooms, the smoke smell filled the hall & came into the room. Towels were not filled in the room & were old worn out & stained. Comforter had a hole in it & pillows smelled. Parts of walls were not finished being repainted. Not a place I’d stay again & if not prepaid non-refundable would have left.
Stayed 2 nights in Apr 2023

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good experience at this best western hotel. Stay friendly & breakfast included However I excepted it to be a nicer hotel because I paid extra to go there. No fault of management just think it’s in a lower class neighbor hood. Other that I had a great stay
Stayed 1 night in Apr 2023

6/10 Okay

Jamie

Stayed 1 night in Apr 2023

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Timm

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altered Metal
Horrible, I will never stay here again, I should have just slept in my car, next year Ill drive the extra 40 miles in either direction to stay somewhere else. The only reason I stayed here was because of the convivence...wont make that mistake again... first off when I was checking in on that Saturday afternoon it seemed like I was inconveniencing the young man behind the counter to check in for the stay, second when you enter the building the notice at the door says "No smoking", this must be just a suggestion because this place reeks of stale Marlboro Reds and the 1970's, I even had a glass ashtray in my room like they were encouraging this type of thing, if I could have gotten a refund I would have but by the time the stench hits your nose its to late so I made the best of it, and the third thing is the towels are scratchy might as well try to dry off with a sheet of 90 grit sandpaper...yeah, wont be staying here again, but it does look nice outside but they need to clean along the fence line and fix the gardens...
Stayed 1 night in Mar 2023
Response from Harsh on Mar 27, 2023
Sorry for your experience but we were rented out.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised
Stayed 1 night in Mar 2023

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
I spoke with an Expedia rep the night I made this reservation about canceling because I typed the wrong date I needed may not March. The rep told me it would be taken care of but evidently it was not, I never went to the hotel because it was suppose to be cancelled so I could re book the correct date. I have snap shots of my entire conversation if needed
Stayed 1 night in Mar 2023
Response from FDM Harsh Patel on Mar 22, 2023
I think you meant to give this to the Expedia booking engine and not our hotel.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2023

10/10 Excellent

Aaron

Stayed 1 night in Feb 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Alexis

Liked: Cleanliness, room comfort
Just OK
Not the nicest of hotels. We had some stains on our blankets and the AC did not work. But it was satisfactory for the night. Oh and the gym is 3 machines, one treadmill, one bike, one elliptical type thing
Stayed 1 night in Nov 2022

2/10 Terrible

Dana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
You may get charged a different rate at check in
I was suppose to have a free night per my reward , as documented on my reservation when i checked in , hotels .com entered the incorrect code and i was billed for them night . I am now going to have to deal with hotels.com customer service to get a credit.
Stayed 1 night in Nov 2022
Response from Bianca on Nov 25, 2022
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities