Lobby sitting area

Reviews of Comfort Inn & Suites Wyomissing/Reading

2.5 out of 5
Comfort Inn & Suites Wyomissing/Reading
635 Spring St, Wyomissing, PA

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 702 reviews" "
Rating 8 - Good. 169 out of 702 reviews" "
Rating 6 - Okay. 93 out of 702 reviews" "
Rating 4 - Poor. 71 out of 702 reviews" "
Rating 2 - Terrible. 70 out of 702 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

elo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and clean
Stayed 2 nights in May 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and clean. Bathroom door wouldn't latch but not a big deal
Stayed 1 night in May 2024
Response from Guest Relations Specialist on May 8, 2024
Hi Joshua,We appreciate your feedback and are pleased to hear that you found our Comfort Inn & Suites in Wyomissing/Reading affordable and clean. Our team strives to maintain high standards of cleanliness to ensure a comfortable stay for all guests. Regarding the bathroom door latch issue, we apologize for any inconvenience caused and will address this promptly to ensure it does not impact future guests' experiences. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.

8/10 Good

Mariana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on May 4, 2024
Hi Mariana,Thank you for taking the time to share your experience with us at Comfort Inn & Suites Wyomissing/Reading. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Clay

Liked: Staff & service
Disliked: Cleanliness
Room very tired - scuffed walls and finishes pulling away from walls. Friendly and accommodating overnight staff. No maid service during stay. Is that a new thing since Covid?
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Clay,We appreciate your feedback on the condition of the room and are pleased to hear you found our overnight staff friendly and accommodating. Maid service adjustments have been made in line with current health and safety protocols. For further information or assistance, please do not hesitate to contact our management team.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great breakfest.
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Debra,We appreciate your positive feedback on our cleanliness and breakfast offerings. If you have any other comments or suggestions, feel free to reach out to our management team directly.

6/10 Okay

Edward

Business traveler
Disliked: Property conditions & facilities
One set of lights in room non- working. Check in person friendly. Check out person in morning very accommodating & pleasant.
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Edward, We appreciate your feedback regarding our team members and the maintenance issue in your room. Your comments will be shared with our staff to ensure consistent service. If you have any further comments or concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on May 1, 2024
Hi Brian,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Claudette

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn’t get any service. We stayed 4 days and we were told no cleaning or towels delivered to us unless we stayed longer. We had to bring are used towels to the front desk to get clean ones. Our garbage cans were overflowing. I have never stayed anywhere that didn’t give any service at all. We will not stay at a comfort Inn again.
Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on Apr 30, 2024
Hi Claudette,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel strives to provide exceptional service, and we regret if this was not reflected during your visit. Our housekeeping policies are designed to balance environmental sustainability with guest comfort, and we apologize if this caused any inconvenience. Your comments will be shared with our team to ensure we continue to improve and provide the best possible experience for our guests.

2/10 Terrible

Alice

People in room next to us were very noisy at 3 am called staff 2 times but still noisy.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 29, 2024
Hi Alice,We sincerely apologize for the disturbance caused by the noisy neighbors during your stay. Our staff strives to ensure a peaceful environment for all guests, and we regret that we were unable to resolve the situation to your satisfaction promptly. Rest assured, we take such matters seriously and will address them accordingly to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful experience on your next visit.

4/10 Poor

Kyrsten

Traveled with partner
Disliked: Staff & service, property conditions & facilities
First room we were in the bathroom door would not close and there was a hole in the ceiling. We asked them to come look at the door and they said it was a maintenance issue and no one was there to fix it. Then we had to asked to be moved to another room and she said that “since we sat on the bed she wouldn’t move us” and we ended up getting another room because nothing was used. The other room there was a hole in the wall and all but one of the laps had a light bulb on the 4th floor.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 29, 2024
Hi Kyrsten,We're genuinely sorry to hear about the challenges you encountered during your stay with us at Comfort Inn & Suites Wyomissing/Reading. We strive to provide comfortable and well-maintained accommodations for all our guests, and it's disappointing to learn that we fell short of your expectations. Our maintenance team is usually prompt in addressing issues, and we regret any inconvenience caused by the delay in resolving the problems with the bathroom door and the ceiling. Rest assured, your feedback has been shared with the relevant departments for immediate attention and improvement. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and great customer service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 23, 2024
Hi Claudia,We appreciate your positive feedback regarding our Comfort Inn & Suites in Wyomissing/Reading's cleanliness and customer service. Maintaining a pristine environment is a top priority for us, and we're delighted to hear that it met your expectations. Our dedicated staff works tirelessly to ensure every guest receives exemplary service throughout their stay. Your satisfaction is our ultimate goal, and we're grateful for your recognition of our efforts in providing a memorable experience.

6/10 Okay

Mehul

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room was not clean there was still garbage from previous guests. Smelled musty and damp. Bathroom was not clean. Rooms were not cleaned for our multiday stay. Breakfast was just waffle griddle and very very dry sausage. Will this property a miss for future visits
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 23, 2024
Hi Mehul,We apologize for the inconvenience you experienced during your stay with us at Comfort Inn & Suites Wyomissing/Reading. Our housekeeping team strives to maintain cleanliness to the highest standards, and we regret to hear that we fell short of your expectations. Rest assured, we take guest feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this sums it up
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Michael,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Tahir

Traveled with group
Disliked: Staff & service, amenities
in and out is bad
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Tahir,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we will address this issue with our team for improvement. Thank you for bringing this to our attention.

4/10 Poor

Robin M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs in at least one bed. I am covered in bites. I did not know what they were but now I do. Also, beds were not made up correctly. They had the duvet uncovered with a sheet on top. Because we had the performance venue we did not change hotels. Who knew we should secure our booking against bed bugs.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 16, 2024
Hi Robin,We deeply regret any discomfort you experienced during your stay with us. Ensuring the comfort and well-being of our guests is our utmost priority, and we take reports of bed bugs very seriously. Our housekeeping team also follows strict protocols to maintain cleanliness and hygiene standards, including regular inspections for pests. We apologize for any oversight in the bed-making process and will address this with our staff to prevent any future occurrences. Your feedback is invaluable to us, and we will take the necessary measures to uphold the high standards we strive for.

2/10 Terrible

Constance

Disliked: Cleanliness, staff & service, property conditions & facilities
Accused us of smoking in the room which is not true!! Then when we asked for proof they didn’t provide it.. manager was already gone!! Imagine that!! DO NOT STAY HERE!! They are thieves!!!! They will steal your money!!! I will give them a bad review everyday until I get my money back!!! You should not steal from others!!!
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 16, 2024
Hi Constance,We're genuinely sorry to hear about your experience, but we assure you that our hotel strictly enforces a no-smoking policy to ensure the comfort and safety of all guests. Our staff diligently investigates any reports of smoking in rooms, and while we understand your frustration, it's regrettable that the manager was unavailable during your inquiry. However, we take accusations of theft seriously and assure you that we handle all financial matters with transparency and integrity. We value your feedback and will use it to improve our service.

4/10 Poor

William

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathing was difficult. The water was set to only get luke warm and turning it all the way of only gave warm water, so showering was not good. There were 2 tv's with only one remote. Breakfast was cold and less than delicious.
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi William,We apologize for the inconveniences you experienced during your stay at Comfort Inn & Suites Wyomissing/Reading. However, regarding the water temperature, our maintenance team regularly monitors and adjusts the settings to ensure guest comfort, and we regret that it did not meet your expectations on this occasion. As for the TV remote situation, we appreciate your feedback and will look into providing additional remotes for our guests' convenience. Regarding breakfast, we strive to offer a variety of fresh and appetizing options, and we apologize if your experience fell short of our usual standards. Your comments will be shared with our team for improvement.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Property needed a little maintenance. Missing window shade in my room, phone charger outlet wasn’t working on one side of bed, and breakfast buffet had broken juice. All relatively small, but noticeable damage.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Laura,We appreciate your feedback and apologize for any inconvenience caused during your stay with us at Comfort Inn & Suites Wyomissing/Reading. Our team takes great pride in maintaining our property to the highest standards, and we are sorry to hear about the issues you encountered. Rest assured, we are addressing the maintenance concerns you've highlighted to ensure a comfortable experience for our guests in the future. Know that your input is invaluable in helping us continuously improve our services.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and location.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello John,We are pleased to hear that you enjoyed our room and convenient location during your stay. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Damarys

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 25, 2024
Hi Damarys,Thank you for being our guest with us at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi Luis,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

alexandria

Traveled with group
clean decent quiet
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 2, 2024
Hi Alexandria,We appreciate your feedback and are glad to hear that you found our Comfort Inn & Suites in Wyomissing/Readingclean, decent, and quiet. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that it was evident during your stay. Our commitment to providing a comfortable and peaceful environment for all our guests is something we take seriously, and we're delighted that you experienced it firsthand. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Javier

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Javier,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Erick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room in general. Cut my stay by one day due to pubic hair and mold in the bathroom area and finger/toe nail clippings on the living area carpets. Receptionist was rude and did not answer the room phone and when I went down to talk to her she was on her personal phone instead of picking up the hotel line I was calling from. Paid over $200 for the first night and about $100 for the second night. The manager did refund me second night because we left prior to . I think I should’ve been refunded half the total because of the conditions and inconvenience of finding another hotel for the second night.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Erick, We apologize for the disappointment during your stay and appreciate your feedback for our continuous improvement. We encourage guests to contact management directly for any concerns during their stay for immediate assistance. Thank you for sharing your experience with us, and we hope you consider giving us another chance in the future.

6/10 Okay

Lisa

Traveled with family
Liked: Amenities
Disliked: Staff & service
The room is in need of an update and wasn’t well cleaned. There weren’t enough towels. The woman at checkin was very unfriendly and borderline rude
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Lisa,We sincerely apologize for the disappointing experience you encountered during your stay at Comfort Inn & Suites Wyomissing/Reading. Please rest assured that we take cleanliness and guest satisfaction seriously, and we will address the issues you mentioned with our housekeeping and front desk teams to ensure improvements are made. We strive to provide exceptional service to all our guests, and we regret that you did not receive the warm welcome and attention you deserved upon check-in. Your feedback is invaluable to us as we continually strive to enhance the quality of our services.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & room was very clean. Staff was friendly & helpful? Room was very comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Linda,We're thrilled to hear that you found our property exceptionally clean and your room comfortable during your stay at Comfort Inn & Suites Wyomissing/Reading. Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel to ensure a pleasant experience for all our guests. It's wonderful to know that you found our staff to be friendly and helpful; they strive to provide attentive service to meet our guests' needs. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Karen

Traveled with partner
The breakfast was great!! Room was clean. Plenty of parking. We enjoyed our stay. Thank you.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Karen,We are glad to hear that you enjoyed our breakfast, clean rooms, and ample parking during your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was on point.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Brian,We are thrilled to hear that everything met your expectations during your stay with us. Your satisfaction is our top priority. Please do not hesitate to reach out to our management team if you have any further feedback to share.

4/10 Poor

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi Destiny,I'm sorry to hear that your experience with us at Comfort Inn & Suites Wyomissing/Reading wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Melissa

Traveled with partner
Disliked: Property conditions & facilities
Our room was right across from ice machine and we were woken up multiple times with usage of the machine by other guests. Breakfast ran low on food Saturday morning many guests were upset.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Melissa, We apologize for any inconvenience caused by noise from the ice machine. We appreciate your feedback regarding breakfast availability and will share this with our team for improvement. Your comfort is important to us, and we hope to welcome you back for a more enjoyable stay next time.

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Tracy, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

CLARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice staff. Restaurants are close by too.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Clara,We're delighted to hear you enjoyed your stay with us at Comfort Inn & Suites in Wyomissing/Reading! Our dedicated team takes great pride in ensuring our rooms are impeccably clean and our staff provide friendly service. We're also pleased to be situated in a convenient location near a variety of dining options for our guests to explore. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Abelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything, is clean , good price , comfortable, a good location of everything ☺️
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 14, 2024
Hi Abelis,We're delighted to hear that you enjoyed your stay with us at Comfort Inn & Suites Wyomissing/Reading! Providing a clean, comfortable environment at a reasonable price is always our priority, and we're glad to hear that we hit the mark. Our team works diligently to maintain high standards of cleanliness and ensure that our guests feel at home. With our convenient location, we aim to make your experience even more enjoyable, offering easy access to nearby attractions and amenities. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

2/10 Terrible

Cynthia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Walls and head board were dirty. Black stuff in beds. Smelled and neighbors were loud.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Cynthia,We regret to hear about your experience and appreciate your feedback. We take cleanliness seriously and will address this with our housekeeping team. Guest satisfaction is our priority, we encourage you to contact our management team directly to discuss your concerns further.

10/10 Excellent

dalianny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was calm I like that
Stayed 3 nights in Dec 2023
Response from Manager on Mar 9, 2024
Hello dalianny,We are delighted to hear that you found our hotel to be calm during your stay. Providing a peaceful environment for our guests is a top priority for us. Your comfort and relaxation are important to us, and we are pleased that you enjoyed a tranquil experience with us. Thank you for sharing your feedback with us.

10/10 Excellent

Antonio

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 27, 2024
Hi Antonio,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Omg why did we always have to say something...
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Gillian,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

carlos

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Carlos,Thank you for taking the time to share your experience with us at Comfort Inn & Suites Wyomissing/Reading. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Phill

Stayed 4 nights in Feb 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Phil,Thank you for sharing the rating about your experience here with us at Comfort Inn & Suites Wyomissing/Reading. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 3, 2024
HI John,We're thrilled to hear that you enjoyed our breakfast during your stay! Our team takes great pride in crafting delicious and satisfying meals to start your day off right. We're committed to providing a delightful dining experience for all our guests, and it's wonderful to know that you found it to be excellent. Your feedback is truly appreciated, and we look forward to welcoming you back for another delightful stay in the future!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property Was very clean.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello William,We're pleased to hear you found our property very clean. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, we encourage you to reach out to our management team.

10/10 Excellent

Stamatia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lady at the front deck! Breakfast was great also!
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Stamatia,We are delighted to hear that you enjoyed the service provided by our front desk staff and that you had a great breakfast experience during your stay. We appreciate your kind words and hope to welcome you back for another memorable visit in the future.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Allison,We're are stirred to hear you had a wonderful stay with us! Please visit us again soon for another great experience!

4/10 Poor

Meghan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom was not clean. Floor was not moped and corners of the floor and shower floor had crud in them.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Meghan, We appreciate your feedback regarding the cleanliness of the bathroom. Rest assured, we will address this with our housekeeping team to ensure our high standards are consistently met. Your comments will help us improve our services for future guests.

8/10 Good

Daniel

Business traveler
Clean comfortable rooms
Stayed 5 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Daniel,We are pleased you found our rooms clean and comfortable during your stay. We strive to provide a relaxing environment for all our guests. Should you have any future concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Zoe

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 20, 2024
Hi Zoe,I'm sorry to hear that your experience at Comfort Inn & Suites in Wyomissing/Reading wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Esther, bordentown

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito el.lugar cerca de todo
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Esther,Thank you for choosing Comfort Inn & Suites in Wyomissing/Reading. We're delighted to hear that you found our hotel beautiful and conveniently located. Our team works hard to ensure that guests have a comfortable and enjoyable stay. We strive to maintain high standards of service and cleanliness throughout the property. Thank you for your kind words, and we hope to welcome you back for another wonderful stay in the future.

6/10 Okay

Cliff

Business traveler
Liked: Cleanliness, staff & service
The shower handle was off when I checked in. The breakfast wasn't stocked well at all. I would stay here again but would like to see these issues addressed.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Cliff,We're genuinely sorry to hear about the inconvenience you experienced during your stay with us at Comfort Inn & Suites in Wyomissing/Reading. Our team strives to maintain the highest standards of quality, and we apologize for any oversight regarding the shower handle and breakfast stocking. Your feedback is invaluable, and rest assured, we'll address these issues promptly to ensure a more seamless experience for future guests. We appreciate your willingness to consider staying with us again and look forward to the opportunity to exceed your expectations.

6/10 Okay

Jeanette

Disliked: Staff & service, amenities
Had to repeatedly ask for clean towels . Breakfast items were not always avaipable.
Stayed 5 nights in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Jeanette,We sincerely apologize for any inconvenience you experienced during your stay at Comfort Inn & Suites in Wyomissing/Reading. Our housekeeping team strives to maintain impeccable standards, and we regret that you had to request additional towels. Regarding breakfast, while we aim to provide a wide selection, it rarely happens that items run out due to high demand. Your feedback is valuable to us, and we will use it to improve our services for future guests. Thank you for bringing these concerns to our attention.

6/10 Okay

Kelly

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Kelly,Thank you for sharing the rating about your experience here with us at Comfort Inn & Suites in Wyomissing/Reading. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.