Terrace/patio

Reviews of NH Madrid Atocha

3 out of 5
NH Madrid Atocha
Paseo de la Infanta Isabel 9, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 815 reviews" "
Rating 8 - Good. 321 out of 815 reviews" "
Rating 6 - Okay. 74 out of 815 reviews" "
Rating 4 - Poor. 31 out of 815 reviews" "
Rating 2 - Terrible. 21 out of 815 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service
Nice and convenient hotel but a bit overpriced. Secure, clean, conveniently located and nice breakfast. Beds are not very comfortable though and there was not air conditioning adjustment available.
Stayed 1 night in Apr 2024
Response from Pedro - Reception on May 7, 2024
Dear Patricia,Thank you for choosing NH Atocha during your recent visit to Madrid and for taking the time to provide us with feedback.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.We take note of your comments about the smell in the room and we forward it to our technical department for review. We apologize for the inconvenience.Best Regards,

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Lizmary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive. The hotel was close to the Attocha train station. The room was clean.
Stayed 4 nights in Feb 2024
Response from Pedro - Reception on May 7, 2024
Dear Lizmary,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, polite and very helpful staff, ultra clean and comfortable room. The room was really roomy for an European hotel, and the bathroom was modern and everything worked! It is across the street from the Atocha train station so we easily found it after our ride from Barcelona. Great location, too, since it is very close to the Prado Museum and the large Retiro park.
Response from Pedro - Reception on Apr 23, 2024
Dear Thomas,We really appreciate that you took a few minutes of your time to share your opinion about your last stay at NH Atocha.Thank you for your kind words and consideration, it is fantastic to know that our team exceeded your expectations.Looking forward welcoming you back really soon.Yours faithfully,

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Pedro - Reception on Apr 1, 2024
Dear Martin,First of all, we want to thank you for the opportunity you have given us to have chosen our hotel company and for having sent your excellent comment and rating after your stay at the NH Atocha hotel in Madrid. We hope you are able to come and visit us again!Kind regards,

10/10 Excellent

Rashed

Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Atocha train station.
Stayed 1 night in Mar 2024
Response from Pedro - Reception on Apr 1, 2024
Dear Kathleen,Greetings from NH Atocha!We are super happy to know that you enjoyed your time here with us! It is a pleasure to know that our guests feel like at home.We hope to see you again next time you decide to visit our amazing city Madrid!Best wishes,

2/10 Terrible

Sebastian

Stayed 1 night in Mar 2024

10/10 Excellent

Maricela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property because I had to catch the train the next morning so very close and convenient
Stayed 1 night in Mar 2024
Response from Pedro V. - Recepción on Mar 4, 2024
Dear Maricela,Thank you so much for your recent stay at NH Atocha. As you said, one of our strongest points is the location, of course, Atocha train station, but all the mains attractions are in a walkable distance from the hotel. If you come back, do not hesitate to contact us before, to check your needs.Best regards,

8/10 Good

ANDREINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice and clean place, it is small but it is so able. where it is located is great, near train stations, some popular destinations too. i would come back :)
Stayed 1 night in Feb 2024
Response from Pedro V. - Recepción on Mar 4, 2024
Dear Andreina,Thank you for choosing NH Atocha for your recent stay in Madrid. Your feedback is much appreciated, we are glad you liked our service and of course, will use your comments to keep improving.Best regards,

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Marieva

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

surekha

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
already done
Stayed 3 nights in Nov 2023
Response from Pedro - Reception on Dec 12, 2023
Dear Surekha ,Thank you for taking the time to share your experience. We appreciate your feedback and see that there is room for improvement based on the comments of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. If your time permits, I would be grateful for an opportunity to know more regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.I look forward to the possibility of hearing from you,Best regards,

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great, just across the entrance to Atocha station. The is a metro station entrance just 2 min walk. The hotel has almost no lobby, extremely small, very basic amenities , room small but clean and modern. If you want to be well located and will not spend long time at the hotel is a good choice.
Stayed 3 nights in Nov 2023
Response from Pedro - Reception on Dec 12, 2023
Dear Hector,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. Remark that amenities are available on demand, as shown in the bathrooms (following the QR code)The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
staff
Stayed 1 night in Dec 2023
Response from Pedro - Reception on Dec 12, 2023
Dear Alberto,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Atocha in the near future.Sincerely,

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice like always with the NH. The room was small very tight space
Stayed 1 night in Nov 2023
Response from Pedro - Reception on Nov 30, 2023
Dear William,Thank you very much for taking some of your valuable time to express your opinion about our hotel during your recent stay.We highly value your opinion in our process of continuous improvement. The complete NH Atocha team hope to see you soon!Best regards,PedroReception

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked In late, room was very warm, there is no way to change air conditioning. We had to open windows, noices and smells from the streets came in. I will never stay nor recommend this hotel to anyone.
Stayed 1 night in Nov 2023
Response from Pedro - Reception on Nov 16, 2023
Dear Guest, Thank you for sharing your feedback on your recent stay with us at NH Atocha.I am really sorry that you didn’t have a good experience with us. We do our best to provide you the best service so please excuse us if our support was under your expectations. We take note of all of your comments and suggestions and solve them to improve. Thanks again. I am at your disposal if you desire to contact me.I hope you return to stay again in the future, do not hesitate to contact me in case you do it!Kind regards

10/10 Excellent

Sharon, District of Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how minimalist it is.
Stayed 3 nights in Oct 2023
Response from Pedro - Reception on Nov 16, 2023
Dear Sharon,Thank you very much for your comments about your recent stay at our hotel.We are glad to hear that you found everything to be recommendable. We strive daily to provide you with a quality service and to see that we have achieved this on this occasion encourages us to continue in the same vein.We look forward to welcoming you again very soon.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Average at best
Stayed 1 night in Oct 2023
Response from Pedro - Reception on Nov 3, 2023
Dear Alfonso, First of all we would like to thank you for taking time to comment on our Hotel and the services rendered. Each evaluation of our clients helps us to continue working in the same line with those aspects that are well evaluated and to strive to improve those that are not. It would be a pleasure for us if you come back again to our property. We are looking forward to welcoming you back in the near future,

10/10 Excellent

CIELO

Stayed 1 night in Sep 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and efficient. Just across the street from Atocha station for which it is very convenient.
Stayed 1 night in Oct 2023
Response from Pedro - Reception on Oct 27, 2023
Dear Mr Richard,Thank you very much for sharing your experience at NH Atocha with us.Each evaluation of our clients helps us to continue working in the same line with those aspects that are well evaluated and to strive to improve those that are not.We are very pleased to read that you could appreciate our facilities, we try our best to take care about every detail which can make you feel at home and we are delighted to know that these efforts were successful.Hoping to be your choice of accommodation again for future visits to Madrid.Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
You pay for the location
We stayed twice during our trip to Spain. If you book a deluxe room, you get coffee and tea and a kettle in your room. If you book a srandard room, you only get a bottle of water. The staff could be a little more friendly and helpful. The location was superb, just across the road from Atocha train station, but the price was very high for the standard of the room and hotel.
Stayed 2 nights in Sep 2023
Response from Pedro - Reception on Oct 27, 2023
Dear guest,First of all I would like to thank you for taking time to comment your experience with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. Although we are very pleased to know that you liked so much our breakfast and hotel facilities. We are very sorry to know that some aspects were not to your total satisfaction.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.

10/10 Excellent

Elba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to access the train station
Stayed 1 night in Sep 2023

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to the train station
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this small hotel because of the outstanding service, and it’s in a great location!
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación frente estación Atocha, cerca de todos los lugares turísticos caminando , las instalaciones muy limpias y muy amables todo el personal . Ampliamente recomendable
Stayed 3 nights in Sep 2023

8/10 Good

henry m

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but more than enough for a quick stay and across from train station.
Stayed 1 night in Sep 2023

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff. Clean, good location but not central. Noisy! Traffic is crazy in Madrid.
Stayed 5 nights in Sep 2023
Response from Pedro - Reception on Sep 12, 2023
Dear Claire,Thank you for taking a moment to comment about your experience at NH Atocha. We are happy to hear that you value positively our privileged location. Our staff is always willing to provide the best service to our guests. Do not hesitate to contact us in case you want to provide us with more details about your stay.Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Luis was very helpful.
Stayed 1 night in Sep 2023
Response from Pedro - Reception on Sep 12, 2023
Dear Robert,Thank you for taking the time to share your experience at NH Atocha, your feedback is very important to us. We are very happy to read that you had a pleasant stay with us and our team went beyond your expectations!We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel next Atoche railwaystation
Very well placed for the Atocha train station and the location was quieter than we expected with regards to traffic noise. The room was a reasonable size and the bed and pillows were really comfortable.
Stayed 2 nights in Aug 2023
Response from Pedro - Reception on Sep 12, 2023
Dear Richard,It is so nice reading your comments and knowing you had a great experience at NH Atocha. As you said, despite the hotel is located in one of the bustliest zones in Madrid, our windows are well our windows are well soundproofed.We hope to see you again in the future.Best regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The stay was very pleasant, staff was friendly and professional, and the hotel is located conveniently near the train station.
Stayed 1 night in Aug 2023
Response from Pedro - Reception on Aug 25, 2023
Dear Sandra,Thank you for your positive feedback.It is rewarding to know that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to welcoming you back on teh near future.Best regards,

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

2/10 Terrible

Andrew, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ann Moriarty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely, small property. The rooms are small, but well appointed. We chose it because of it's proximity to the train station, but it is also very close to the botanic garden and Retiro park.
Stayed 1 night in Jul 2023
Response from Pedro - Reception on Aug 3, 2023
Dear Ann, It is a pleasure for us to know that you have very much enjoyed your stay at NH Atocha. I hope that you will find a chance to come back and stay with us on your next trip to Madrid. Best regards

10/10 Excellent

Donna

Good location across the street from train station..nice comfortable room
Stayed 2 nights in Jul 2023
Response from Pedro - Reception on Aug 3, 2023
Dear Donna, First of all, I would like to thank you for choosing the NH Atocha during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests, so we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards

8/10 Good

John

Liked: Cleanliness, staff & service
Very convenient location to Atocha station. Some rooms great and comfortable facing station, but on last trip they gave me a super tiny room—worst room in many stays. How do I avoid this in future??
Stayed 1 night in Jul 2023

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was always clean, but rather small space. My concern was the bathtub, was very narrow, and slippery. I was concerned with falling, and there were no mats at the bottom of tub floor. It would be nice if they would replace the tubs with walk-in showers. Otherwise we had no other issue, I can say the air conditioner is the first ever that was functioning very good. There was a good breakfast ervery morning, and the staff was very friendly and helpful.I would still recommed this hotel to anyone.
Stayed 4 nights in Jun 2023
Response from Pedro - Reception on Jul 3, 2023
Dear Jimmy,Dear Mr. Debenedet,It is a pleasure for us to know that you enjoyed so much your stay at NH Atocha. It satisfies me to read that your overall impression of the Hotel is so good and that you found our facilities so perfect.We take note of your comments about the bathtubs and send it to the maintenance department for improvement, although we only have a few rooms with bathtubs in our hotel, so please ask us for this preference on your next visit.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid.Best Regards,

8/10 Good

Tim

Stayed 1 night in Jun 2023

10/10 Excellent

Tanina

Stayed 1 night in Jun 2023

10/10 Excellent

Gunnar

Stayed 2 nights in Jun 2023

10/10 Excellent

SUSANA, WINCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 1 night in Jun 2023
Response from Pedro - Reception on Jun 7, 2023
Dear Susana,Greetings from Madrid!Your compliments of the NH Atocha are greatly appreciated.We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded.Kind regards,

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night - hotel room was clean and modern. Great location in terms of walking to sights and also across from the main train station. Would recommend this hotel.
Stayed 1 night in May 2023
Response from Pedro - Reception on Jun 6, 2023
Dear Paula,First of all we'd like to thank you for choosing our hotel for your stay in Madrid.We're trully happy to know that you have enjoyed your stay with us and hope to welcome you back soon.All NH Atocha staff send you our warmest regards.

10/10 Excellent

Fernan, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Station and Museums
Stayed 2 nights in May 2023
Response from Pedro - Reception on May 31, 2023
Dear Fernan,We would like to thank you for the time that you have spent in giving us your opinion about our Hotel.All the team at NH Atocha have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way.We hope that you will find the opportunity to come back to Madrid and we look forward to welcoming you again.Best regards,