Reception

Reviews of Hotel Aska

3 out of 5
Hotel Aska
Skipholt 29a, Reykjavik

Reviews

8.0

Very Good

Rating 10 - Excellent. 53 out of 113 reviews" "
Rating 8 - Good. 28 out of 113 reviews" "
Rating 6 - Okay. 18 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 9 out of 113 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and safe, but between road noise and the loose door clanking in the high winds, it was hard to find quiet. Also the automated door codes werent too efficient. The code only registered once for every three times you entered it and with no one onsite to assist, you were on your own in the weather struggling. The bathroom was the size of a closet so very difficult to maneuver if you are a larger person. Location was good though and parking was easy to find. This spot had its ups and downs!
Stayed 1 night in May 2024

6/10 Okay

Natalia

Liked: Cleanliness
Disliked: Staff & service
It was ok, definitely would choose a proper hotel stay over it if had to do it again. Also, doesn’t have a mirror or proper shampoo/conditioner.
Stayed 2 nights in May 2024

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Chas

Traveled with partner
Liked: Cleanliness
The rooms were spacious and the bathroom was nice, could use a little more counter space in the bathroom but it was fine. The fridge in the room was a plus. There is no front desk or any staff on the premise at all, except for some cleaning staff during the day. In a perfect world this would be fine but I saw some people having issues with their key codes, including two individuals on our second last night who were banging around trying to figure it out at two in the morning, so that was annoying. Luckily our check-in was relatively easy and issue free. The one major problem with the hotel are the doors separating the rooms from the outside. They are extremely, and I mean extremely, loud. They slam so hard that they would shake our wall right about our bed. We were one of the furthest rooms away from the entry door as well, I could only imagine how brutal it would be to be a room nearby. This causes a big issue as every time someone would enter and exit, the door would slam and wake us up if we were sleeping. Looking at some of the other reviews, this seems to be an issue for quite a few people. It’s too bad management hasn’t taken action yet.
Stayed 4 nights in May 2024
Response from Sherilyn on May 24, 2024
Thank you for sharing your detailed feedback with us. We're glad to hear that you found the rooms spacious and the bathroom nice, although we understand your concern about the lack of counter space. We apologize for the inconvenience caused by the lack of staff on-site and the noise from the doors. Your comments regarding the door slamming and its impact on your sleep are noted, and we'll work to address this issue promptly. Your input helps us improve, and we appreciate your understanding.

6/10 Okay

Corrinne

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was a nice location. There were some issues with the codes not always working to get into the building. And the WiFi kept dropping out. This is a self hotel. Staff are only on site to clean after check out.
Stayed 2 nights in May 2024

4/10 Poor

Kimberli

Traveled with group
Liked: Cleanliness, property conditions & facilities
Because of the Checkin experience I can’t give it a good rating. I wouldn’t stay there again because of not having staff available onsite.
Stayed 1 night in May 2024
Response from Sherilyn on May 24, 2024
We're sorry to hear about your check-in experience and the inconvenience caused by the lack of on-site staff. Your feedback is valuable, and we apologize for falling short of your expectations. We'll take your comments into consideration as we strive to improve our services and ensure a smoother check-in process for future guests.

4/10 Poor

Louise

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sherilyn on May 23, 2024
We apologize for not meeting your expectations and appreciate your feedback. We're committed to improving our services and hope to provide a better experience in the future.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, quite, clean, conveniently located. Only table lamp is missing, ceiling light only. Not convenient for reading
Stayed 2 nights in May 2024
Response from Sherilyn on May 21, 2024
Thank you for sharing your positive feedback! We're delighted to hear that you had an amazing, quiet, and clean stay, and that you found the location convenient. We appreciate your suggestion regarding the table lamp for reading and will certainly take it into consideration for future improvements.

2/10 Terrible

Maria

Traveled with family
Do not mind contactless check ins but the instructions to get to your room were not clear at all. In fact we found a guest wandering around trying to figure out where to go. The shower is the worst one we ran into during our trip. Water spills all over the floors no matter how careful you are. In fact it even spilled into the room. We spent so much time wiping the floors. Would not stay there again.
Stayed 1 night in May 2024
Response from Sherilyn on May 21, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the unclear instructions for getting to your room and the issues with the shower. It's disappointing to hear that these aspects impacted your stay negatively. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests in the future. We understand your decision not to stay with us again, but we hope you'll give us another chance to exceed your expectations in the future.

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service
Never received entry code. No ability to store luggage due to early arrival. Persons on end of intercom unhelpful. Stayed at a better full service hotel.
Stayed 1 night in May 2024
Response from Sherilyn on May 23, 2024
We're sorry to hear about your experience. We apologize for the inconvenience with the entry code and the lack of luggage storage. Your feedback is important, and we will work on improving our services. Thank you for bringing this to our attention.

4/10 Poor

Reeni

Disliked: Staff & service, property conditions & facilities
No staff on site. No clear instructions. Self check in
Stayed 1 night in May 2024
Response from Sherilyn on May 24, 2024
We apologize for the confusion regarding the check-in process and the lack of clear instructions. We understand how frustrating this must have been. We'll work on improving our communication and ensuring that the self-check-in process is more straightforward for our guests in the future.

6/10 Okay

Greg, West Chicago

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
They must be going through a turnover... This hotel is self check-in. My reservation said "Front desk staff will greet guests on arrival." There was no staff to be found. Ever. 20 minutes on the phone with India help desk to get an email with a room reservation and door code. At the time we arrived (May 2), electricians were doing work, so none of the building doors were locked (which was fine with me as it was raining). This was apparently when they were installing the touchscreen pad outside the main door that would (presumably) have allowed me to get help without having to call on my phone. Housekeeping was non-existent. We were there 3 nights and our room was never touched, so the "daily housekeeping" as advertised is false. I saw something about putting a card on the door handle to ask for housekeeping, but there was no card. Shower could not be on full blast or else the bathroom would quickly flood. However, the bed was comfortable, the hotel was clean, and the towel warmer worked. (Also -- bring your own hairdryer.)
Response from Sherilyn on May 15, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. We're sorry to hear about the miscommunication regarding the check-in process and the lack of housekeeping service. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff on property, you are given a code to enter the building and your room. Pretty simple process for all that. Overall good little hotel. Walkable to a fun part of Reykjavik.
Stayed 1 night in May 2024
Response from sherilyn on May 14, 2024
Thank you for your feedback! We're glad to hear that you found the self-check-in process simple and convenient. It's great that you enjoyed your stay at our hotel and found it to be overall good. We're pleased to know that our location was convenient for you and within walking distance to a fun part of Reykjavik.

2/10 Terrible

Cameron

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There is no 24/7 front desk worker. You check in on an iPad located outside of the building and we were no provided with any instructions. It took a few calls to finally reach someone. There was also no breakfast which the reservation said it included. WI-FI was also not working.
Stayed 1 night in May 2024
Response from Sherilyn on May 15, 2024
We're sorry to hear about the difficulties you encountered during your stay. Providing clear instructions for self-check-in and ensuring all amenities are available are top priorities for us. We apologize for any inconvenience caused by the lack of breakfast and Wi-Fi issues. Your feedback will help us improve our services for future guests.

2/10 Terrible

XINYUN

Disliked: Staff & service, property conditions & facilities
DO NOT BOOK! The place only has remote operation, we never got booking comfirmation, the pin to the room didn’t work and the payment system fails everytime. Most of the guests were locked outside the rooms/hotel when we arrived. There is literally no staff and the lobby is under construction still. This hotel should not be operating!
Stayed 1 night in May 2024
Response from Sherilyn on May 14, 2024
I'm terribly sorry to hear about the frustrating experience you had during your stay. This is certainly not the level of service we aim to provide, and we deeply apologize for the inconvenience and disappointment you encountered with our remote operations, booking confirmation, room access, and payment system.Your feedback is extremely valuable to us, and we'll address these issues immediately to prevent similar situations from occurring in the future. Additionally, we apologize for the inconvenience caused by the ongoing construction in the lobby and the lack of staff presence.

6/10 Okay

robert l

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The website was totally misleading. Everything was some distance away. The property was like a old apartment building. No micro, the refrigerator didn't work the staff had no personality and could care less about you. It was cheap to though
Stayed 4 nights in Apr 2024
Response from Sherilyn on May 14, 2024
I'm truly sorry to hear about your disappointing experience. Your feedback is crucial for us to address the issues you encountered and improve our services. We apologize for any discrepancies between the website description and the actual experience, as well as for the inconveniences caused by the property's amenities and staff interaction.Rest assured, we take your comments seriously and will investigate them thoroughly to prevent similar situations in the future. We aim to provide accurate and transparent information to our guests, and we regret any confusion or disappointment you experienced.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Sherilyn on May 21, 2024
Thank you for the top rating! We're delighted to hear that you had such a great experience during your stay. We look forward to hosting you again for another wonderful stay!

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfy and quite place
Stayed 1 night in Apr 2024
Response from Sherilyn on May 2, 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future!

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff were very helpful, friendly and kind. They suggested some sites for us to see , really excellent ideas. The weather was cold and the hotel was warm!
Stayed 3 nights in Apr 2024
Response from Sherilyn on May 2, 2024
It sounds like you had a wonderful experience with our desk staff! We're thrilled to hear that they were helpful and friendly, and we're glad you enjoyed their suggestions for sightseeing. Keeping our guests comfortable during their stay is always a top priority, especially during colder weather.

10/10 Excellent

Matthew

Traveled with partner
Liked: Amenities
Very clean, great location, and friendly staff. 10/10 Would recommend.
Stayed 1 night in Apr 2024
Response from Sherilyn on May 2, 2024
Thank you for the glowing review! We're thrilled to hear that you enjoyed your stay with us. If your travels bring you back to the area, we'd be delighted to welcome you again!

2/10 Terrible

Akeon

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty.
Stayed 2 nights in Apr 2024
Response from Sherilyn on May 2, 2024
We're sorry to hear about your experience. Your feedback is valuable, and we'll work diligently to address the cleanliness issues to ensure a better experience for future guests.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sherilyn on May 2, 2024
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us.

10/10 Excellent

atanas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2024
Response from Sherilyn on May 2, 2024
I'm glad to hear that everything was perfect for you!

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful during our stay. Hotel is very nice and loved the modern look.
Stayed 7 nights in Mar 2024
Response from Sherilyn on May 2, 2024
It's great to hear that you had a positive experience with the friendly and helpful staff at the hotel. The modern look must have added to the overall enjoyment of your stay.

8/10 Good

Alana

Traveled with group
Liked: Staff & service, property conditions & facilities
The shower was slanted and this made shower difficult with water flying everywhere but it was clean and very comfortable. Lovely staff. Good location near vegan cafe.
Stayed 2 nights in Mar 2024
Response from Sherilyn on May 2, 2024
It sounds like you had a mostly positive experience despite the slanted shower. I'm glad to hear that the staff was lovely and the location worked well for you.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherilyn on May 2, 2024
Glad to hear you had a great experience! If you ever plan to visit again, we'll strive to make it just as enjoyable.

4/10 Poor

DEAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely small. No were to put your clothing and you had to go outside to go to your room.
Stayed 6 nights in Mar 2024
Response from Sherilyn on May 2, 2024
I'm sorry to hear that your experience didn't meet your expectations.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Hotel Aska. The beds were comfy and the room was very clean! It’s a little longer walk to some restaurants but we didn’t mind. Taxi and scooters are available if you don’t want to walk. The staff was all so helpful and friendly.
Stayed 5 nights in Mar 2024
Response from Sherilyn on May 2, 2024
We enjoyed our stay at Hotel Aska. The beds were comfy and the room was very clean! It’s a little longer walk to some restaurants but we didn’t mind. Taxi and scooters are available if you don’t want to walk. The staff was all so helpful and friendly.

10/10 Excellent

Natasha, Carleton place

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, and an easy 5 min walk to a grocery store. We had rented a car but found it was also super close to museums and things and mostly just walked places downtown. The staff was so nice and helpful too.
Stayed 5 nights in Mar 2024
Response from Sherilyn on May 2, 2024
It sounds like you had a convenient and enjoyable stay! Walking distance to amenities and attractions is always a plus. If you ever plan another trip, we'd love to host you again.

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in town. Everything was clean, staff was very responsive and it includes free parking on premises
Stayed 2 nights in Mar 2024
Response from Sherilyn on May 2, 2024
t's wonderful to hear that you had a pleasant stay with us and that you found the place clean and the staff responsive. We're glad the free parking added to your convenience.

2/10 Terrible

Olha

Disliked: Cleanliness, staff & service, property conditions & facilities
As an American there is no hairdryer, no microwave. No AC , it’s could be crazy hot in the room . Noises is coming all over from this place , in the morning from cleaning. If you open your window from the cars . For this price I never had such a terrible experience.
Response from Sherilyn on May 2, 2024
I'm sorry to hear about your disappointing experience. Your feedback regarding the amenities and noise disturbances is valuable to us, and we'll certainly take it into consideration to improve our services. We apologize for any inconvenience caused and appreciate you bringing these issues to our attention.

10/10 Excellent

Mariana Cano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherilyn on May 3, 2024
Thank you for the top rating! We're delighted you enjoyed your stay with us. If you have any suggestions or if there's anything we can do to make your next visit even better, please let us know.

10/10 Excellent

Noushin

Liked: Cleanliness, staff & service, property conditions & facilities
As an American I expected the shampoo or conditioner and hair dryer It was not available
Stayed 3 nights in Feb 2024

8/10 Good

Anthony

Traveled with partner
The hotel was in a relatively good location, 20 minute walk to town centre. The rooms were clean and tidy but had issues with the shower as the lip intended to keep the water in was not substantial enough, so water flooded the bathroom. The sinks were tiny (had plenty of room for bigger ones) there was a shelf above the sink, which made leaning over the sink and brushing teeth etc impossible. We also requested a room on the top floor, which was confirmed on an email, but when we arrived were given a ground floor room with a view of a wall. This was changed but not to the top floor we requested.
Stayed 7 nights in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful and kind staff. They ensured my room was made ready as quickly as possible and allowed and early check in.
Stayed 1 night in Feb 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Everything about our stay was perfect and we would definitely recommend to anyone looking for a place in Reykjavik!
Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is very quiet and super convenient, it’s close to downtown (10 - 15 mins walk) through Laugavegur, a very commercial street full of nice bars, restaurants and gift shops. Another important thing about the location is that most of the company tours pick up and drop off at the Brim or Orkin hotel, both located next door, so you don’t have to worry about walking long to a bus stop to get picked up for your excursions. Hotel premises are new and rooms as well, very clean and well maintained. The little coffee maker in the room 😍, nothing like a good coffee in the morning. Hotel staff were super friendly and helpful, always willing to take care of you and your requests. Thanks Hotel Aska for everything and definitely will stay again with you guys.
Stayed 6 nights in Feb 2024

8/10 Good

Nway Nway

Stayed 4 nights in Feb 2024

10/10 Excellent

Robbie

Stayed 2 nights in Jan 2024

6/10 Okay

Marilou

Stayed 5 nights in Jan 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel whilst in Iceland for NYE. It is a little walk away from town which in the snow/ice takes longer and for some might be more difficult so I’d bear that in mind when booking. The walk is not difficult and would be a nice walk in summer. As it’s not in the tourist spots it’s quiet and there was parking around the property. It’s also easy to walk to the sun voyager, Perlan museum and the bus stations all around 20 minutes. To get into town you walk down the main shopping street and I think if we’d not stayed in this hotel we’d not have walked the whole of this street and seen/experienced nice restaurants, bars and shops. The property is new and felt new. It was clean and the bed was a good size and comfortable. Powerful shower also. The staff were very polite and helpful. Cleaners tidied but were respectful and didn’t move our belongings.
Stayed 4 nights in Dec 2023

8/10 Good

Aaron Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel for our stay in Iceland.
Stayed 3 nights in Dec 2023
Response from Corinias, Night Receptionist on Jan 5, 2024
We are happy to know we could offer you a nice stay at our hotel.We would be happy to have you here again!

10/10 Excellent

WOON

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe neighborhood. Staff can knock on the door to wake you up. Very good traveling solo.
Stayed 6 nights in Nov 2023

10/10 Excellent

Duangrat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and new hotel.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to do again especially in nicer weather
nice to be on top floor (4th) so no noises above. But the access from lobby is outdoors under roof to the stair/elevator tower, then outdoors no roof to the room. Once in the room it was very quiet, modern and comfortable but lacking a work desk. A good nights sleep
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff and a solid price, a short drive into downtown Reykjavik.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adriana

Stayed 2 nights in Oct 2023

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Having to walk to breakfast was not great
Stayed 5 nights in Sep 2023

10/10 Excellent

Sandra

Stayed 5 nights in Sep 2023