Hilton Richmond Hotel & Spa/Short Pump

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Primary image
Indoor pool
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
42-inch flat-screen TV with satellite channels, pay movies, MP3 dock
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Overview of Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
12042 West Broad Street, Richmond, VA, 23233

Explore the area

  • Popular LocationShort Pump Town Center13 min walk
  • Popular LocationChildren's Museum of Richmond4 min drive
  • Popular LocationHunting Hawk Golf Club9 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)30 min drive

Choose dates to view prices

About this area


Hilton Richmond Hotel & Spa/Short Pump is located in Short Pump, a neighborhood in Richmond with good shopping. Hunting Hawk Golf Club and Cobblestones Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Children's Museum of Richmond and Lavender Fields Herb Farm. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Robins Center. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Short Pump Town Center - 13 min walk
  • Children's Museum of Richmond - 4 min drive
  • Hunting Hawk Golf Club - 9 min drive
  • Regency Square Mall - 9 min drive
  • Cobblestones Park - 11 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive


  • Pho 1 Grill - 4 min walk
  • Texas De Brazil - 12 min walk
  • Cooper's Hawk - 12 min walk
  • California Pizza Kitchen - 12 min walk
  • Lehja - 13 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

4-star Richmond hotel in Short Pump, near Short Pump Town Center
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials and body treatments.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 6.00-14.00 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Aroma Cafe
  • ShulasAmericas SteakHouse
  • The Restaurant

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Refrigerator


  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Luggage storage

Business services

  • Computer station
  • Conference space (21937 square feet)
  • Meeting rooms - 10


  • 5 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage/treatment rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Pillow-top mattress


  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination


  • 42-inch flat-screen TV
  • Cable/satellite channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator


  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties



Check-in from 3 PM - 1 AM
Minimum check-in age - 21


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.00 and USD 14.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 612 out of 988 reviews
5 - Excellent 62%
Rating 4 - Good. 223 out of 988 reviews
4 - Good 23%
Rating 3 - Okay. 74 out of 988 reviews
3 - Okay 7%
Rating 2 - Poor. 49 out of 988 reviews
2 - Poor 5%
Rating 1 - Terrible. 30 out of 988 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Starbucks employees very unorganized... 3 employees; one working serving one customer and two standing idle while I waited patienly to be serviced.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great in every department: front desk, restaurant, housekeeping, maintenance, engineering- everyone we ran into. Kudos! The bed and pillows were super comfy too! Great stay!
Stayed 1 night in May 2022

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but the bar closes at 10pm
Stayed 1 night in May 2022

1/5 Terrible

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was sadly disappointed in this hotel. My baby girl was graduating from VCU. I had a long day ahead and needed a good night sleep. The hotel is beautiful but the rooms were out dated, dingy, and dirty. The sheets and comforters were stained. The detergent used on the sheets was so rough, it irritated our skin. The mattress was old, waking me up to an aching back. I felt uncomfortable walking on the carpet without shoes because of all the stains and dirt on the carpet. We paid over 300.00 a night for a reputable hotel and got low budget experience. We will be avoiding Hilton Hotels in all our future travels.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient - everything you need is in close proximity.
Stayed 3 nights in Mar 2022