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Overview of Hilton Richmond Hotel & Spa/Short Pump

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Indoor pool
42-inch flat-screen TV with satellite channels, pay movies, MP3 dock
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Hilton Richmond Hotel & Spa/Short Pump

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationShort Pump Town Center13 min walk
    Popular LocationChildren's Museum of Richmond4 min drive
    Popular LocationHunting Hawk Golf Club9 min drive
    AirportRichmond, VA (RIC-Richmond Intl.)30 min drive

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About this area

Richmond

Located in Richmond, Hilton Richmond Hotel & Spa/Short Pump is connected to a shopping center. Hunting Hawk Golf Club and Cobblestones Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Science Museum of Virginia and Children's Museum of Richmond. Looking to enjoy an event or a game while in town? See what's happening at Richmond International Raceway or Arthur Ashe Athletic Center.
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Popular Location

What's nearby

  • Short Pump Town Center - 13 min walk
  • Children's Museum of Richmond - 4 min drive
  • Hunting Hawk Golf Club - 9 min drive
  • Regency Square Mall - 9 min drive
  • Cobblestones Park - 11 min drive

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • Aroma Cafe — 1 min walk
  • ShulasAmericas SteakHouse — 1 min walk
  • Red Robin — 9 min walk
  • Texas De Brazil — 12 min walk
  • The Cheesecake Factory — 12 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Pet-friendly hotel connected to a shopping center in Richmond with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 254 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find pillowtop beds, MP3 docks, and 24-hour room service.
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 9 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily: USD 14 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (21937 square feet)
  • Meeting rooms - 10

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 42-inch flat-screen TV
  • Cable/satellite channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in from 3 PM - 1 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets stay free
Up to 75 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 per person (approximately)
  • Valet parking fee: USD 9 per night
  • Pet deposit: USD 50 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 474 out of 703 reviews
5 - Excellent 67%
Rating 4 - Good. 161 out of 703 reviews
4 - Good 23%
Rating 3 - Okay. 37 out of 703 reviews
3 - Okay 5%
Rating 2 - Poor. 22 out of 703 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 703 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with group
Liked: Staff & service, property conditions & facilities
I love it.
Stayed 1 night in May 2021

3/5 Okay

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenient location with lots of food options. Self parking. But disappointed to see mildew in the shower. Makes you wonder how clean the room is actually.
Stayed 1 night in May 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car alarm was going off all night
Stayed 1 night in May 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was very nice, clean and the staff were pleasant. We booked the room as a Mother’s Day getaway. We chose this hotel bc they offer a spa, steak house and room service. When I called the hotel the recording says to call the spa to book services. I checked the website and it showed that they have in room dining. So I booked the hotel. When I called to book a spa service, the spa indicated they were closed. Okay, fine...we can go elsewhere for the spa but we will still have room service. Checked in and was asked what brought us to the hotel. I explained that we were coming for a night away where we could sleep in and have breakfast in bed. I was then told they were no longer offering room service. It was literally the only reason we were even staying there. We couldn’t book anywhere else at 4pm that day. Still we decided to make the best of it as we had reservations for the steakhouse. We decided to stay and even after explaining that we were there to sleep in, they gave a family with very small children the room next to ours and we were awoken by a toddler screaming at 7:00 am. Earlier than we get up to begin with. Very disappointed in all.
Stayed 1 night in May 2021

4/5 Good

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was fine. Staff were friendly. But I was disappointed by the pet policy. On Expedia this hotel lists "pets stay free," and was a big determining factor in me choosing the Hilton over other locations. I arrived and was informed that there is a $50 charge for pets, which is greater than another hotel I was eyeing. Expedia needs to update their amenities listed as to not falsely advertise. I was not happy about being charged extra, but once I am at the hotel, what can I do?
Stayed 1 night in May 2021