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Reviews of Holiday Inn Express Chester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Chester, an IHG Hotel
1911 W Hundred Rd, Chester, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 133 out of 324 reviews" "
Rating 8 - Good. 107 out of 324 reviews" "
Rating 6 - Okay. 47 out of 324 reviews" "
Rating 4 - Poor. 24 out of 324 reviews" "
Rating 2 - Terrible. 13 out of 324 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jack

Disliked: Staff & service
The telephone nor the TV in the room functioned properly. The counter hardly ever had anyone sitting at it and you had to call out to get someone to come and assist.
Stayed 2 nights in Apr 2024

8/10 Good

Irma Jean, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

sherree

Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Alfredo

Stayed 1 night in Jan 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed my stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Grazielly

Stayed 1 night in Jan 2024

8/10 Good

Normand

Stayed 1 night in Dec 2023

4/10 Poor

Richard

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Richie m
Staff was friendly and the check in was easy. The room wasn't so appeasing. Broken lights coming off the wall,the door handle to the bathroom was also damaged and dangling.the room needs to be maintained and cleaned a little better. Looks very run down.
Stayed 2 nights in Dec 2023

8/10 Good

Alison

Very clean and near so many other entities.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

4/10 Poor

James

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Room was infested with Chinese Beetles/ Ladybugs (I removed myself but showed night clerk first), Light Bulb missing, Room # missing, Fire sprinkler on wall in room #327 very rusty, soap dish broken. Just overall not well cared for. Management took room out of service when we complained on checkout. Unexpired carton of milk was clabbered/spoiled! No discount offered since we booked with Expedia.
Stayed 3 nights in Nov 2023

8/10 Good

Jean

Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

D Falstad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

ma wencilita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, beds are comfortable and the area is quiet and safe. The breakfast includes egg white omelette, sausage, pastries, fruits, oatmeal and yogurt.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte, Beaufort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we friendly and I enjoyed my stay and will be returning soon
Stayed 1 night in Aug 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Food was good, room was clean, staff was friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How a great stay
Stayed 3 nights in Aug 2023

8/10 Good

Pamela Y, RICHMOND

Liked: Amenities
Very comfortable king bed
Stayed 2 nights in Jul 2023

10/10 Excellent

briar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is safe and quiet
Stayed 5 nights in Jul 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Marcus

Stayed 1 night in Jul 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and breakfast, but a bit humid
Did a quick overnight stay on my way to somewhere else. The check in staff was very friendly, and the room was nice enough, though some of the hotel features are a bit outdated. The free breakfast had a wide variety of options including cinnamon buns and fresh pancakes which makes for a great start to the day. My only complaint is that this hotel needs a dehumidifier. The humidity was so high that the carpeting is perpetually damp and it even made my phone charging port so damp that I couldn't use it for hours until it dried out. If i had been staying more than one night this would have been a significant issue.
Stayed 1 night in Jul 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
This looks like a renovated property, I think Holiday Inn took over an existing property that may be going thru renovations but it appears to be kinda old. Nice big room and if you still like refrigerators and microwaves in rooms and good continental breakfasts, this is a decent place.

2/10 Terrible

Bethany

Stayed 2 nights in Jun 2023

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect maybe consider updating shower head
Stayed 1 night in Jun 2023

6/10 Okay

Astin

Stayed 2 nights in May 2023

8/10 Good

Carolina

Liked: Staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Jules

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Carla, Coconut Creek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and informative front desk staff. Very comfortable beds!
Stayed 1 night in May 2023

10/10 Excellent

Linda

Stayed 1 night in May 2023

10/10 Excellent

Orlando Radshod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Nykky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Thanks to all?
Stayed 1 night in Apr 2023

10/10 Excellent

Channakesava

Stayed 1 night in Apr 2023

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Orlando Radshod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Marianne

Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Andrew

Stayed 3 nights in Mar 2023

6/10 Okay

Bradley

Stayed 3 nights in Mar 2023

10/10 Excellent

DL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so bathroom
The stay was okay. Didn’t like the lack of towel bars in the bathroom. Only one and not near the shower. Hot and cold was in reverse on the spigot after 5- minutes of running cold water. I could go on and on, but it’s Holiday Inn. Just what you’d expect.
Stayed 1 night in Mar 2023

4/10 Poor

keith

Stayed 2 nights in Mar 2023

10/10 Excellent

Jose Felix

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it nice and clean
Stayed 1 night in Feb 2023

10/10 Excellent

Lou Ellen

Stayed 1 night in Mar 2023