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Reviews of The Berkeley Hotel

4 out of 5
The Berkeley Hotel
1200 E Cary St, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 824 out of 1419 reviews" "
Rating 8 - Good. 357 out of 1419 reviews" "
Rating 6 - Okay. 134 out of 1419 reviews" "
Rating 4 - Poor. 64 out of 1419 reviews" "
Rating 2 - Terrible. 40 out of 1419 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Traveled with partner
Liked: Cleanliness, staff & service
Very much in need of updating. Restaurant was not good. Friendly staff and like that valet parking was offered. Very walkable. For $200/night would stay somewhere else that is more updated next time.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for your review, Teresa! We apologize for any issues you experienced during your stay with us. I will send your review over to the restaurant owner so they are aware of the issues you experienced. We are happy to report all room issues are being addressed in our upcoming renovations. I hope you will give us another chance in the near future!

2/10 Terrible

Mary, Palmetto

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 10, 2024
Thank you for your review, Mary. I would love to hear more about your experience. If you could reach out to me so I can hear more about your stay that would be great. I do apologize for your stay with us only being 1 star.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In desparate need of updates. From horrible old shower head to broken toilet seat and just really old furniture to the cranky person that checked us in.
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
Thank you for your review, Michael. First, I would like to apologize for the issues you experienced during the check-in process as that is not the norm for us and will be speaking with our staff members. We are however happy to report all room issues will be addressed in our upcoming renovations! I hope you will give us another chance to redeem ourselves. If so, please reach out to me directly and I will ensure you receive the full Berkeley experience.

10/10 Excellent

Luceli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel is very clean. Room is clean, smell clean. Good size. Great customer service
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Thank you for your review, Luceli! I am very pleased to hear you enjoyed your stay with us and hope to host you again in the near future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience! Hands down the nicest hotel and room I’ve stayed in. Front desk was very friendly, polite and a joy to speak with. The room was impeccable and newly renovated. We loved everything about it! Alfreda was a joy to work with and Valet was great too. The beds are extremely comfortable and so are the sheets, pillows, comforter and the robes! The bathroom and stand-in shower was perfect and exactly what we needed. 10/10 highly recommend! Will certainly be returning!
Stayed 1 night in May 2024
Response from Hotel Management on May 7, 2024
Thank you for your amazing review, Kenneth! I am very pleased to hear you enjoyed your stay with us. I am also happy to hear you got to experience one of our new rooms. We hope to become your go-to hotel when you are in the Richmond area!

8/10 Good

Jan-Bas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place downtown straight across from The Tobacco Company. Staff was great.
Stayed 1 night in May 2024
Response from Hotel Management on May 6, 2024
Thank you for your kind review, Jan-Bas! We appreciate the nice words regarding our staff.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
The area was quite nice. There was a water glass on a table by the elevator that was there for at least two days. Poor service in the restaurant, I would not recommend it to anyone.
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for your review, Linda! We do apologize for the inconsistency's during your stay with us as that is not the norm. I will send the restaurant owner the information regarding the restaurant as that is separate from the hotel. Again, we do truly apologize and hope you will give us another chance in the future!

10/10 Excellent

Duane

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for your review, Duane!

8/10 Good

Laurence, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on May 6, 2024
Thank you for your review!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good !
Stayed 1 night in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for your review, Robert!

10/10 Excellent

Natalie

Business traveler
Great stay!
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Thank you for your review, Natalie! I am very happy to hear that you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean and we'll appointed
Stayed 1 night in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you for your review, Mitchell! We are very pleased to hear you enjoyed your stay with us. We hope to become your go-to hotel when you are visiting the Richmond area!

10/10 Excellent

Lance

Liked: Property conditions & facilities
Well kept building and Noah, although not a need for me, he behaved in the most professional and respectful manner.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for your review, Lance! We appreciate the kind words regarding our hotel and Noah, he is truly an asset to our team! We hope to host you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your review, James!

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your review, Stacy! We appreciate the kind words and hope to host you again soon!

6/10 Okay

Cherina

Liked: Staff & service
Beautiful old property. Front staff friendly and helpful. Bed was OK. Clean. Area like any downtown area but didn’t go far.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your review, Cherina! I am pleased to hear that you enjoyed your stay and am happy to report all mattresses are being replaced in our upcoming renovation!

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient and had easy access to local places of interest.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your review, Jeremy! We hope to host you again soon!

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With its intimate lobby and old-world vibe, the hotel offers a pleasant contrast to the very corporate Omni across the way. Staff were courteous and helpful. The room was comfortable: nice quality bed linens, similar, oversized towels, a good-sized bathroom, and a shower with plenty of water. Spotlessly clean and quiet. The only real drawback is parking, which is limited to valet. We used a parking garage nearby. Will be back, and will try the restaurant next time!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your review, Elizabeth! We are very pleased to hear you enjoyed your stay with us and we hope to host you again in the future!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in historic Shockoe Slip across from the Tobacco Company. Very walkable, city seems clean, but as most cities recovering from the effects of the pandemic. Richmond's style still shines through!
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you for your review, Linda! We LOVE our location and are happy you enjoyed it as well. We hope to host you again soon!

10/10 Excellent

Rebecca

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is lovely and the attached restaurant's food is delicious and the staff is incredibly friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you for your review, Rebecca! We are very pleased to hear that you enjoyed your stay with us! I hope we are your go-to hotel when visiting the Richmond area!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olde Towne Richmond. Charming people and location.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your review, James! We hope to host you again in the near future!

8/10 Good

CHARITY

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and well-kept. The staff was friendly and professional.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your review, Charity! We are very pleased you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Jan L

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in downtown Richmond. It's close to the Capitol, shops, and restaurants. Classic decor and stylish rooms. Customer service was fantastic!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your review, Jan! We are very happy to hear that you enjoyed your stay with us and hope to host you again in the near future!

6/10 Okay

CHRISTINE, Mesa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for 4 nights. It was walkable to several different eating establishments with a restaurant that was there at the hotel, but wasn’t owned by the hotel. The beds were comfortable, room was clean. Nothing was outstanding. It adequately met our needs for our vacation.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you for your review, Christine! We are happy you enjoyed your stay with us! We are about to under-go a full renovation and we hope you will come back to enjoy it!

8/10 Good

Marina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for your review!

2/10 Terrible

Elijah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your review

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the hotels proximity to the night life.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your review! We love our area! Can't wait to host you again soon!

10/10 Excellent

John

Traveled with partner
Excellent location…close to great restaurants within walking distance. Rooms are comfortable with all amenities close by.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for your review!

10/10 Excellent

Stephen

Traveled with pets
Comfortable room. Was just in town one night to see a show. Thanks!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for your review, Stephen! We hope to host you again in the near future!

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Berkeley Hotel is a beautiful Boutique hotel. The staff has superb from Front Desk to the new Restaurant. The Front Desk help us with our reservation that Expedia wouldn’t do. They made our check in easy and simple. They were at a full house capacity. I have worked in a hotel for 20 yrs. and they made each guest feel comfortable like we were their neighbors. Valet agents were helpful with directions, help with 3 women’s cart of luggage up to our room (a lot), they were always smiling! The new Restaurant in the hotel, that open up 5 weeks before our check-in was the best food I have ever eaten!
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review, Rose! I am pleased to hear that you enjoyed your stay with us and the new restaurant! We hope to become your go-to hotel when you travel to the Richmond area!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the text check-ins! We were able to ask questions and get our car right away, all with a simple text! Everyone seemed so personable and nice! Loved our room too!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review, Julia! We love being able to connect with our guests in a new way that makes it easier on our guests! I am so happy you loved your room and we hope to become your go-to hotel when in the Richmond area!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were as friendly and helpful as you can get. Arrived late and starving, but they opened the kitchen and fed us! I had left my phone charger somewhere and they gave me one! Chris, bartender and server extraordinaire recommended some tasty choices that arrived promptly and at a reasonable price. Our room was spacious, quiet.and affordable. Safe, walkable area. If you are currently staying somewhere else, do try out the restaurant.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review, Samuel! I am very pleased you enjoyed your stay and the staff! We hope to host you again soon!

10/10 Excellent

Elvernette

Traveled with pets, Traveled with family
Liked: Amenities
Clean and close to everything
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review! We hope to host you again soon!

6/10 Okay

Daniel

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mini-fridge would have been nice, but other than that it is a very nice hotel and nice rooms for the price!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your review, Matthew! We do have mini fridges that can be requested and all rooms will have mini fridges and microwaves after our upcoming renovations! I am glad you enjoyed your stay and hope to host you again soon.

8/10 Good

Andrew, Alexandria

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 26, 2024
Thank you for your review, Andrew!

8/10 Good

Austin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Valet was excellent, we did however find a huge wad of hair in our bed as we lifted up the sheets to go to bed after a long day, breakfast was also not available on the one day we were staying, which was disappointing.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thank you for your review, Austin! I do sincerely apologize for the inconvenience you experienced during your stay with us. I will be alerting the housekeeping staff of this issue and the restaurant owner. I do hope you will give us another chance and stay with us again!

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very Accommodating and helpful. They were very informative about the area and sites to check out. We will diffenently be back. Thanks for everything.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your kind review, Jerome! We hope to host you soon!

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We even did apps and drinks at the hotel and Chris was an amazing bartender. Would say again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your 5 star review, Olga! I am so pleased to hear that you enjoyed your stay with us. We hope to become your go-to hotel in the Richmond area.

4/10 Poor

Aimee

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your review!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for your five-star review, Jaime! We hope to host you again soon!

10/10 Excellent

Taso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your review! We hope to host you again soon!

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant on the property was a bust. We came in, the second only table. The waitress sat down with the other guests, the bartender greeted us but made drinks and attended to the other guests. She could have brought us water first and told us how long the wait was. We felt silly sitting so long and went to another restaurant.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your review, Sue! The restaurant on site is a third-party restaurant so I will give the manager your feedback. we do apologize for the inconvenience you experienced, and we do hope to host you again in the near future!

6/10 Okay

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is super friendly. However, the hotel is Not a 4 star hotel anymore. The hotel offers very little amenities. The roads are terrible, parking is very a hugh problem. The bed and pillows need to be replaced. I understand they are making inprovements to the room. It needs to happen faster.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your review, James! We appreciate you mentioning our friendly staff! All room issues are being addressed in our upcoming renovations! We do hope to host you again.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your feedback!

10/10 Excellent

Lore

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your review, Lore!

4/10 Poor

Gokce

Disliked: Property conditions & facilities
View from the window is just another building. Decor is insanely outdated.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your feedback, Gokce! We are under going renovations at this time and all decor will be updated!

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Alfreda was very welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your review, Kristin! Alfreda is a great asset to our team!

10/10 Excellent

Beth

Traveled with group
Great location, friendly staff, clean rooms and comfy beds!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your 5 star review, Beth!

8/10 Good

Lucie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are in the process of updating the rooms, the staff was excellent, there a great coffee and juice bar a few doors down.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your review, Lucie! We are very pleased you enjoyed your stay with us and hope to see you again!